# Chartbeat

Chartbeat (chartbeat.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/chartbeat
- Documents last verified: 2026-09-29
- Transparency rating: 72/100 (how much it publishes, not how secure it is)
- Cite as: Chartbeat, Third Party Index, https://thirdpartyindex.com/vendors/chartbeat (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.chartbeat.com/ | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://trust.chartbeat.com/subprocessors | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://chartbeat.com/privacy/ | 2026-09-29 | 2026-09-29 |
| Terms | https://chartbeat.com/terms/ | 2026-09-29 | 2026-09-29 |
| Status page | https://status.chartbeat.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (37)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud hosting, CDN, storage; Hosting. Receives and processes data as part of the delivery of Chartbeat's product | USA | 2026-09-29 |
| [Auth0](https://thirdpartyindex.com/vendors/okta.md) | Authentication management for customers utilizing Single Sign On authentication; SAML login / connections to customer IDPs | Global | 2026-09-29 |
| BlueSnap, Inc. | Payment Processing; Payment processing; receives names, emails, and other contact information for those responsible for billing Chartbeat customers | USA | 2026-09-29 |
| [Chili Piper](https://thirdpartyindex.com/vendors/chili-piper.md) | Appointment setting platform | Global | 2026-09-29 |
| CloudAlly | SaaS Data Protection platform, Cloud-to-Cloud Backup for Google Workspace; Secure SaaS Data Protection Platform | Global | 2026-09-29 |
| [Clozd, Inc.](https://thirdpartyindex.com/vendors/clozd.md) | Clozd is a consulting and software services provider that carries out data collection and analysis on behalf of our contracted clients to help them understand why they win and lose sales opportunities. In carrying out these services, we may collect or obtain personal data about you either directly from you (e.g., voluntarily filling out a website form), in the course of our relationship with you (e.g., voluntarily participating in a win-loss interview), or from our clients; Win-loss sale opportunity analysis service | Global | 2026-09-29 |
| [Conga](https://thirdpartyindex.com/vendors/conga.md) | Document generation | Global | 2026-09-29 |
| Databees | Third party team for data gathering | Global | 2026-09-29 |
| [Deepnote](https://thirdpartyindex.com/vendors/deepnote.md) | Cloud based collaboration; Hosted notebooks | Global | 2026-09-29 |
| [Fastly](https://thirdpartyindex.com/vendors/fastly.md) | CDN; Content Delivery Network used to distribute Chartbeat code and configurations. | Global | 2026-09-29 |
| [Fivetran](https://thirdpartyindex.com/vendors/fivetran.md) | Data Integrations | USA | 2026-09-29 |
| [Google Workspace](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud email, documentation, calendar, and meeting application; Google, Inc. Provides email, videoconferencing, cloud-based storage, and other services | Global | 2026-09-29 |
| Hiver | Customer support; Email monitoring and scheduling | USA | 2026-09-29 |
| [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | CRM and Marketing Services; Marketing automation platform used for contact with Chartbeat customers and prospects. | Global | 2026-09-29 |
| [Jira](https://thirdpartyindex.com/vendors/atlassian.md) | Atlassian Jira, Customer issue tracking; Cloud tickets and document hosting | Gloabal | 2026-09-29 |
| Lantern (Sellerant Inc) | Sales pipeline management and development; The Lantern platform provides sales pipeline management and development. Helps clients expand and retain their customer base. | USA | 2026-09-29 |
| [Launch Darkly](https://thirdpartyindex.com/vendors/launchdarkly.md) | Feature Flagging system; Online feature flagging | Global | 2026-09-29 |
| [Linkedin](https://thirdpartyindex.com/vendors/linkedin.md) | Linkedin Sales Navigator, Communications tool for Chartbeat prospects | Global | 2026-09-29 |
| LucidChart | — | Charting tool | 2026-09-29 |
| [Mailchimp](https://thirdpartyindex.com/vendors/mailchimp.md) | Transactional email; Transactional email service | Global | 2026-09-29 |
| [Mixmax](https://thirdpartyindex.com/vendors/mixmax.md) | Email monitoring and scheduling | Global | 2026-09-29 |
| [Osano](https://thirdpartyindex.com/vendors/osano.md) | Consent management | Ireland | 2026-09-29 |
| [Outreach](https://thirdpartyindex.com/vendors/outreach.md) | Sales email platform | Global | 2026-09-29 |
| Passage Technology | Data aggregator for CRM data | Global | 2026-09-29 |
| [Pendo](https://thirdpartyindex.com/vendors/pendo.md) | Analytics and in-product messaging; Analytics and performance data for Chartbeat site visitors and application users. In product messaging. | Global | 2026-09-29 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Cloud CRM; Customer relationship management | Global | 2026-09-29 |
| [Sigma](https://thirdpartyindex.com/vendors/sigma.md) | Embedded analytics (EA) tool for reporting and customer dashboards.; Embedded analytics (EA) tool to help us build new dashboards. | Global | 2026-09-29 |
| Signal Sciences | IDP/IPS; Web application firewall | Global | 2026-09-29 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Cloud-based chart; Messaging platform | Global | 2026-09-29 |
| [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Database hosting; Hosting | USA | 2026-09-29 |
| [Status Page (Atlassian)](https://thirdpartyindex.com/vendors/atlassian.md) | Hosting platform for Chartbeat status page | Global | 2026-09-29 |
| Tabon Digital Pte, Ltd. | Customer support | Singapore | 2026-09-29 |
| Terminus | Cloud-based Revenue Growth platform | USA | 2026-09-29 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Provides two factor authentication; SMS Message notification service for Chartbeat customers. | Global | 2026-09-29 |
| [Typeform](https://thirdpartyindex.com/vendors/typeform.md) | Survey provider | Global | 2026-09-29 |
| Ximera, Inc. | Customer support | Japan | 2026-09-29 |
| [Zapier](https://thirdpartyindex.com/vendors/zapier.md) | API service allowing easy connections between a large number of applications | Global | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/17221)). CSV: https://thirdpartyindex.com/vendors/chartbeat/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 ([evidence](https://thirdpartyindex.com/evidence/17220))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 5 h 12 min
- 2026-09-03: Heads Up Display experiencing loading issues (minor)
- 2026-05-08: Third-party service outage that may affect Chartbeat products (major)

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api