# Chatwoot

Chatwoot (chatwoot.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/chatwoot
- Documents last verified: 2026-09-29
- Transparency rating: 32/100 (how much it publishes, not how secure it is)
- Cite as: Chatwoot, Third Party Index, https://thirdpartyindex.com/vendors/chatwoot (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.chatwoot.com/ | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.chatwoot.com/privacy-policy | 2026-09-29 | 2026-09-28 |
| Terms | https://www.chatwoot.com/terms-of-service | 2026-09-29 | 2026-09-28 |
| Security page | https://www.chatwoot.com/security | 2026-09-29 | 2026-09-28 |
| Status page | https://status.chatwoot.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Compliance

As its trust center lists them.

- Audited: SOC 2 ([evidence](https://thirdpartyindex.com/evidence/11927))
- Claimed: GDPR ([evidence](https://thirdpartyindex.com/evidence/11927))

## Listed as a subprocessor by (3)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Spun s.r.l.](https://thirdpartyindex.com/vendors/spun-s-r-l.md): PurposeEmbedded live-chat widget on marketing site and in-app help
- [SuprSend](https://thirdpartyindex.com/vendors/suprsend.md): Customer Service
- [SynergyOS](https://thirdpartyindex.com/vendors/synergyos.md): Customer support

## Service status

Incidents it reported on its own status page.

- Last 86 days: 4 reported incidents (0 major or critical, 4 minor, 0 with no impact stated)
- Typical time to resolve: 11 days
- 2026-07-26: Service Degradation: Email Delivery Disruption (minor)
- 2026-07-24: Service Degradation - Meta permissions affecting Instagram, Facebook Messenger, and WhatsApp (minor)
- 2026-07-20: Service Degradation: Email Delivery Disruption (minor)
- 2026-07-06: Service Degradation - Meta authorization affecting Instagram and Facebook Messenger (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api