# ChurnKey

ChurnKey declares [6 subprocessors](https://thirdpartyindex.com/vendors/churnkey#subprocessors) in [its subprocessor list](https://churnkey.co/legal/gdpr#third-party-service-access), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/233523)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Stripe](https://thirdpartyindex.com/vendors/stripe). No published changes since we first read it on 2026-11-07. [4 tracked vendors](https://thirdpartyindex.com/vendors/churnkey#used-by) name ChurnKey as a subprocessor, including [Jasper AI](https://thirdpartyindex.com/vendors/jasper-ai), [Archbee](https://thirdpartyindex.com/vendors/archbee) and [Cometly](https://thirdpartyindex.com/vendors/cometly).

ChurnKey (churnkey.co): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/churnkey
- Documents last verified: 2026-11-11
- Transparency rating: 54/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 0/8 (partial); Purposes 0/7 (partial); Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 5 tracked vendors directly, 60 within two hops, 258 within three; 4 tracked vendors rely on it directly, 8 within two hops, 40 within three
- Cite as: ChurnKey, Third Party Index, https://thirdpartyindex.com/vendors/churnkey (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://churnkey.co/legal/gdpr#third-party-service-access | 2026-11-11 | 2026-11-07 |
| Privacy policy | https://churnkey.co/legal/privacy-policy | 2026-11-11 | 2026-11-06 |
| Terms | https://churnkey.co/legal/terms | 2026-11-11 | 2026-11-06 |
| Security page | https://churnkey.co/security | 2026-11-11 | 2026-11-06 |
| Status page | https://status.churnkey.co/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (6)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | — | — | 2026-11-09 |
| [Google Analytics](https://thirdpartyindex.com/vendors/google-cloud.md) | — | — | 2026-11-09 |
| [Google Fonts](https://thirdpartyindex.com/vendors/google-cloud.md) | — | — | 2026-11-09 |
| [Heap](https://thirdpartyindex.com/vendors/heap.md) | — | — | 2026-11-09 |
| [Hubspot](https://thirdpartyindex.com/vendors/hubspot.md) | — | — | 2026-11-09 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | — | — | 2026-11-09 |

Read from ([evidence](https://thirdpartyindex.com/evidence/233523)). CSV: https://thirdpartyindex.com/vendors/churnkey/subprocessors.csv

## Subprocessor of (4)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Akiflow](https://thirdpartyindex.com/vendors/akiflow.md): customers retention, conversion analysis and drop-off, measurement of active usage, retention drivers
- [Archbee](https://thirdpartyindex.com/vendors/archbee.md): Customer Service
- [Cometly](https://thirdpartyindex.com/vendors/cometly.md): Churn prevention software used to manage and analyze cancellations or retention. May process user email, subscription ID, or reason for cancellation. ChurnKey P…
- [Jasper AI](https://thirdpartyindex.com/vendors/jasper-ai.md): Billing

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 0 minor, 1 with no impact stated)
- Status page last read: 2026-11-12
- 2026-08-24: Elevated API Error Rates (no impact stated)
- 2025-11-18: Degraded Performance - Dashboard and Web Assets (minor)

## Incidents reported by ChurnKey's subprocessors

Incidents reported in the last 30 days on their own status pages by 3 vendors ChurnKey lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-10: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which ChurnKey lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated)
- 2026-11-08: [Heap](https://thirdpartyindex.com/vendors/heap#status), which ChurnKey lists as a subprocessor, reported Temporary Data Latency (minor)
- 2026-11-05: [Heap](https://thirdpartyindex.com/vendors/heap#status), which ChurnKey lists as a subprocessor, reported Temporary Data Latency (minor)
- 2026-11-04: [Heap](https://thirdpartyindex.com/vendors/heap#status), which ChurnKey lists as a subprocessor, reported Delayed event-data availability in the US (no impact stated)
- 2026-11-03: [Heap](https://thirdpartyindex.com/vendors/heap#status), which ChurnKey lists as a subprocessor, reported Data latency for some US customers (no impact stated)
- 2026-11-02: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which ChurnKey lists as a subprocessor, reported HubSpot is experiencing issues (no impact stated)
- 2026-11-01: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ChurnKey lists as a subprocessor, reported Elevated Instant Payouts failures (no impact stated)
- 2026-10-28: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ChurnKey lists as a subprocessor, reported Elevated Issuing errors from 17:13 - 20:41 UTC (minor)
- 2026-10-24: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ChurnKey lists as a subprocessor, reported Elevated Blik errors (no impact stated)
- 2026-10-23: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which ChurnKey lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated)
- 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ChurnKey lists as a subprocessor, reported Elevated Bancontact errors (no impact stated)
- 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ChurnKey lists as a subprocessor, reported Elevated Bancontact errors (no impact stated)
- 2026-10-22: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which ChurnKey lists as a subprocessor, reported Update on PHP security vulnerability (no impact stated)
- 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ChurnKey lists as a subprocessor, reported Spike in cancellations and expired errors with PayByBank payments (no impact stated)
- 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ChurnKey lists as a subprocessor, reported Elevated Revolut Pay errors (no impact stated)
- 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ChurnKey lists as a subprocessor, reported Elevated declines on Mastercard (no impact stated)
- 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ChurnKey lists as a subprocessor, reported Elevated declines on Visa (no impact stated)
- 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ChurnKey lists as a subprocessor, reported Elevated Amazon Pay errors (no impact stated)
- 2026-10-14: [Heap](https://thirdpartyindex.com/vendors/heap#status), which ChurnKey lists as a subprocessor, reported User property data delayed in Heap connect syncs (US customers only) (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/churnkey

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api