# Ciptex

Ciptex (ciptex.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/ciptex
- Documents last verified: 2026-10-03
- Transparency rating: 76/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 4 tracked vendors directly, 61 within two hops, 291 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Ciptex, Third Party Index, https://thirdpartyindex.com/vendors/ciptex (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://ciptex.com/legal/sub-processors | 2026-10-03 | 2026-10-03 |
| Data processing addendum | https://ciptex.com/legal/data-processing-agreement | 2026-10-03 | 2026-10-03 |
| Privacy policy | https://ciptex.com/legal/privacy-policy | 2026-10-03 | 2026-10-03 |
| Terms | https://ciptex.com/legal/terms-and-conditions | 2026-10-03 | 2026-10-03 |
| Status page | https://status.ciptex.com/ | 2026-10-03 | 2026-10-03 |

## Subprocessors (6)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Infrastructure Provider providing hosting services and storage. | United Kingdom, Germany, USA | 2026-10-03 |
| Easy CSV | Record Processing and Upload | USA | 2026-10-03 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | RACE AI features as enabled by customer | United Kingdom, Germany, USA | 2026-10-03 |
| Sapling AI | RACE AI features as enabled by customer for Spellcheck & Grammar Services | USA | 2026-10-03 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Communication Provider providing services and storage | USA | 2026-10-03 |
| [Yousign](https://thirdpartyindex.com/vendors/yousign.md) | RACE Video features as enabled by customer for Document Transformation & Verification | France | 2026-10-03 |

Read from ([evidence](https://thirdpartyindex.com/evidence/37576)). CSV: https://thirdpartyindex.com/vendors/ciptex/subprocessors.csv

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 18 days: 10 reported incidents (0 major or critical, 7 minor, 3 with no impact stated)
- Typical time to resolve: 2 h 49 min
- Status page last read: 2026-10-03
- Its status page says now: Partially Degraded Service (affected: Twilio: degraded performance)
- 2026-10-01: Twilio - Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to DigiMobil Spain (minor)
- 2026-09-29: Investigating a Potential Issue (no impact stated)
- 2026-09-28: Investigating a Potential Issue (minor)
- 2026-09-28: Voice Call Failures from a Subset of Twilio Phone Numbers to Vodafone United Kingdom (minor)
- 2026-09-24: Twilio - Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204 (minor)
- 2026-09-23: Twilio - Voice Call Failures from a Subset of Twilio Phone Numbers to Vodafone to the United Kingdom of Great Britain and Northern Ireland (minor)
- 2026-09-22: Twilio - Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data (minor)
- 2026-09-22: Investigating a Potential Issue (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api