# Circleback

Circleback (circleback.ai): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/circleback
- Documents last verified: 2026-09-30
- Transparency rating: 72/100 (how much it publishes, not how secure it is)
- Cite as: Circleback, Third Party Index, https://thirdpartyindex.com/vendors/circleback (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://security.circleback.ai/?tab=documents&highlight=4ab5db16-35a1-4fc3-8c79-3399cfa7635b | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://circleback.ai/dpa | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://circleback.ai/privacy | 2026-09-30 | 2026-09-30 |
| Terms | https://circleback.ai/terms | 2026-09-30 | 2026-09-30 |
| Security page | https://security.circleback.ai/ | 2026-09-30 | 2026-09-30 |
| security.txt | https://circleback.ai/.well-known/security.txt | 2026-09-30 | 2026-09-30 |
| Status page | https://status.circleback.ai/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (2)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| HIPAA Compliance Overview | — | — | 2026-09-30 |
| Q3 2026 Circleback Pentest | — | — | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/21626)). CSV: https://thirdpartyindex.com/vendors/circleback/subprocessors.csv

### Its own affiliates (1)

- Circleback Pentest Report - Q3 2026

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 0 minor, 1 with no impact stated)
- Typical time to resolve: 1 h 4 min
- 2026-08-01: Delays with delivering emails (no impact stated)
- 2026-05-31: Maintenance (minor)
- 2026-05-04: Circleback app not loading (minor)
- 2026-04-07: Delays in generating transcript (minor)
- 2026-03-24: Circleback not joining meetings outage (critical)

## Security contact

From its security.txt (https://circleback.ai/.well-known/security.txt):

- Contact: mailto:support@circleback.ai

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api