# Civitas Learning

Civitas Learning (civitaslearning.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/civitas-learning
- Documents last verified: 2026-09-29
- Transparency rating: 69/100 (how much it publishes, not how secure it is)
- Cite as: Civitas Learning, Third Party Index, https://thirdpartyindex.com/vendors/civitas-learning (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.civitaslearning.com/ | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://trust.civitaslearning.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://civitaslearning.com/privacy/ | 2026-09-29 | 2026-09-29 |
| Terms | https://civitaslearning.com/termsandconditions/ | 2026-09-29 | 2026-09-29 |
| Security page | https://civitaslearning.com/security/ | 2026-09-29 | 2026-09-29 |
| Status page | https://status.civitaslearning.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (4)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Internal File Sharing | — | 2026-09-29 |
| Keycloak | Platform SSO | — | 2026-09-29 |
| [Okta](https://thirdpartyindex.com/vendors/okta.md) | Internal Authentication | — | 2026-09-29 |
| [Plivo](https://thirdpartyindex.com/vendors/plivo.md) | SMS Provider | — | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/17173)). CSV: https://thirdpartyindex.com/vendors/civitas-learning/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, TX-RAMP ([evidence](https://thirdpartyindex.com/evidence/17190))
- Claimed: GDPR, FERPA ([evidence](https://thirdpartyindex.com/evidence/17190))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (1 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 23 h 2 min
- 2026-08-18: Group emails stuck in pending and unable to download groups (major)
- 2026-04-14: Advising Analytics Outreach Issues (major)
- 2026-04-08: Static group creation incorrectly adds all students (active and inactive) (critical)
- 2026-01-30: Advising Analytics Outage | site not reachable (critical)
- 2025-11-13: Production Site Down (major)
- 2025-10-23: Connection error for College Scheduler (critical)
- 2025-10-20: Impact to Civitas applications due to AWS outage (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api