# Claranet Claranet declares [14 subprocessors](https://thirdpartyindex.com/vendors/claranet#subprocessors), plus 8 of its own affiliates, in [its subprocessor list](https://www.claranet.com/de/rechtliches/list-of-commissioned-subcontractors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/232782)). They include [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud), [Microsoft](https://thirdpartyindex.com/vendors/microsoft) and [OVH](https://thirdpartyindex.com/vendors/ovh). No published changes since we first read it on 2026-11-07. [3 tracked vendors](https://thirdpartyindex.com/vendors/claranet#used-by) name Claranet as a subprocessor, including [RingCentral](https://thirdpartyindex.com/vendors/ringcentral), [Planon](https://thirdpartyindex.com/vendors/planon) and [Redstor](https://thirdpartyindex.com/vendors/redstor). Claranet (claranet.co.uk): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/claranet - Documents last verified: 2026-11-11 - Transparency rating: 64/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 7/8 (partial); Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 6/6; Security page 0/5 (not found); Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 7 tracked vendors directly, 59 within two hops, 223 within three; 3 tracked vendors rely on it directly, 16 within two hops, 36 within three - Cite as: Claranet, Third Party Index, https://thirdpartyindex.com/vendors/claranet (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Subprocessor list | https://www.claranet.com/de/rechtliches/list-of-commissioned-subcontractors | 2026-11-11 | 2026-11-07 | | Privacy policy | https://www.claranet.com/uk/assets/2025-10-claranet-privacy-policy-2025.pdf | 2026-11-11 | 2026-11-05 | | Terms | https://www.claranet.com/uk/assets/2025-01-authenticatorapplicationtermsandconditions.pdf | 2026-11-11 | 2026-11-05 | | security.txt | https://www.claranet.com/.well-known/security.txt | 2026-11-11 | 2026-11-05 | ## Subprocessors (14) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | Amazon Webservices EMEA SARL | Managed Cloud Hosting: Amazon Web Services (AWS); Web Application Firewall (Webfence Premium) | Depending on the configuration of the customer. By default, within the EU. Support cases may also be conducted from the US. | 2026-11-07 | | [DUO Security LLC](https://thirdpartyindex.com/vendors/duo-security.md) | Multi-factor-authentication (MFA) | — | 2026-11-07 | | [Google Ireland Limited](https://thirdpartyindex.com/vendors/google-cloud.md) | Managed Cloud Hosting: Google Cloud Plattform (GCP); Web Acceleration & DoS Protection (WADP) | — | 2026-11-07 | | intersoft consulting services AG | Cyber Security: Digital Forensics and Incident Response (DFIR) | Depending on agreement with the customer. Within the EU as standard. | 2026-11-07 | | Kentik Technologies, Inc. | DDoS Protection | Germany | 2026-11-07 | | [KnowBe4, Inc.](https://thirdpartyindex.com/vendors/knowbe4.md) | Cyber Security: Security Awareness (KnowBe4) | Disaster Recovery Database: Amazon AWS Data Center in Europe located in Dublin, Ireland (eu-west-1); Production Database: Amazon AWS Data Center Frankfurt, Germany (eu-central-1) | 2026-11-07 | | LevelBlue (formerly AlienVault from AT&T Cybersecurity) | Cyber Security: Managed Detection and Response (MDR) | European Economic Area (EEA), United States | 2026-11-07 | | [Microsoft Ireland Operations Ltd.](https://thirdpartyindex.com/vendors/microsoft.md) | Enterprise Support (ESC); Managed Cloud Hosting: Microsoft Azure; Professional Services / Consulting Workplace | Depending on the configuration of the customer. By default within the EU. Support cases may also be conducted from the US. | 2026-11-07 | | NotSoSecure Global Services Limited | Cyber Security: Penetration Testing | Provision of the service by NotSoSecure in UK. | 2026-11-07 | | OVH SAS-Gruppe | Web Acceleration & DoS Protection (WADP); Web Application Firewall (Webfence Basic, Advanced) | OVH Center United States (US) East, United States (US) West; OVH Data Center Germany, Limburg (Lim3); OVH Data Center in Canada (CA), Sydney (SYD) and Singapore (SGP) | 2026-11-07 | | [OVH US LLC](https://thirdpartyindex.com/vendors/ovh.md) | Web Acceleration & DoS Protection (WADP); Web Application Firewall (Webfence Basic, Advanced) | OVH Data Center United States (US) East, United States (US) West | 2026-11-07 | | [SentinelOne](https://thirdpartyindex.com/vendors/sentinelone.md) | Cyber Security: Endpoint Detection and Response (EDR) | Israel, United Kingdom, Japan, Singapore, Australia, USA, Czech Republic, Germany, Netherlands, France, Denmark. In support cases USA. | 2026-11-07 | | Shred-it GmbH | Data carrier destruction | Germany | 2026-11-07 | | [TeamViewer Germany GmbH](https://thirdpartyindex.com/vendors/teamviewer.md) | Enterprise Support (ESC); Professional Services / Consulting Workplace | TeamViewer's master server infrastructure is located in Germany and Austria. Processing also at the customer's location (client). | 2026-11-07 | Read from ([evidence](https://thirdpartyindex.com/evidence/232782)). CSV: https://thirdpartyindex.com/vendors/claranet/subprocessors.csv ### Its own affiliates (8) - Claranet GmbH (By default, the data of a German WADP customer remains in group A. Upon request deviations from the default settings can be made.; Deployment of the Webfence Premium service by Claranet SAS in France.; Employees of Claranet Italy who work within the processes and policies of Claranet.; Employees of Claranet UK who work within the processes and policies of Claranet.; Employees of Claranet who work within the processes and policies of Claranet Addon.; Group A - Location: Claranet UK, Claranet FR, Claranet DE, Claranet NL, Claranet ES, Claranet PT; Group B - Location: Group A + OVH (FR) Canada; Group C - Location: Group B + OVH (US) East, OVH (US) West, OVH (FR) Singapore, OVH (FR) Sydney; In addition, Webfence Premium integrates AWS services CloudFront (AWS Content Delivery Network (Nodes)), AWS Shield (DDoS protection), and Amazon Route 53 (DNS web service).; Provision of MDR with AlienVault and EDR with SentinelOne services by Claranet Ltd in the UK.; The Continuous Security Testing service is provided by Claranet Ltd. in the UK.; The Provision of “Webfence Basic” and “Advanced” is based on the “WADP product”.; The service is based on AWS infrastructure. The location of the AWS infrastructure is region EU-west-3: Paris. (Amazon Webservices EMEA SARL).) - Claranet Addon GmbH (Employees of Claranet Addon who work within the processes and policies of Claranet.; The location of the processing is determined according to the customer's requirements.; The storage location of the data is determined according to customer requirements (hyperscaler, on-premise, Claranet data centre).) - Claranet Benelux B.V. (Employees of Claranet Benelux who work within the processes and policies of Claranet.) - Claranet Holding GmbH (Employees of Claranet Holding who work within the processes and policies of Claranet.) - Claranet India Private Limited (Employees of Claranet India who work within the processes and policies of Claranet.) - Claranet Portugal S.A. (Depending on agreement with the customer. Within the EU as standard.) - Claranet SAU (Employees of Claranet Spain who work within the processes and policies of Claranet.) - Claranet Switzerland GmbH (Employees of Claranet Switzerland who work within the processes and policies of Claranet.; The location of the processing is determined according to the customer's requirements.) ## Web Technologies Claranet's homepage made 71 requests to 13 domains, and 5 services controlled by another company. Loaded on 2026-11-07 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 5 third parties by category: Analytics 3 (Google Cloud, LinkedIn, ZoomInfo); Cookie compliance 1 (CookieFirst); Unclassified 1 (SalesViewer). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (5) - Google Cloud: 10 requests to googletagmanager.com, googlesyndication.com, gstatic.com, google.com, googleadservices.com; Google Analytics, Google Call Conversion Tracking, Google Tag Manager (its subprocessor list names it too) - CookieFirst: 8 requests to cookiefirst.com; CookieFirst - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - ZoomInfo: 3 requests to zi-scripts.com, zoominfo.com; Zoominfo - SalesViewer: 1 request to salesviewer.org ### First party (1) - Claranet: 46 requests to claranet.com, claranet.co.uk; Astro, Open Graph, Priority Hints, SalesViewer, Svelte 3 tracked companies loaded by the homepage are not in Claranet's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (3) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Planon](https://thirdpartyindex.com/vendors/planon.md): 3rd Party Hosting - [Redstor](https://thirdpartyindex.com/vendors/redstor.md): Data Centre Hosting Services - [RingCentral](https://thirdpartyindex.com/vendors/ringcentral.md): Data Center Hosting ## Incidents reported by Claranet's subprocessors Incidents reported in the last 30 days on their own status pages by 2 vendors Claranet lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-06: [KnowBe4](https://thirdpartyindex.com/vendors/knowbe4#status), which Claranet lists as a subprocessor, reported Prevent & Protect - Email delivery issues (critical) - 2026-11-03: [TeamViewer](https://thirdpartyindex.com/vendors/teamviewer#status), which Claranet lists as a subprocessor, reported License provider (no impact stated) - 2026-11-03: [TeamViewer](https://thirdpartyindex.com/vendors/teamviewer#status), which Claranet lists as a subprocessor, reported Managed Devices functionality (major) - 2026-11-02: [KnowBe4](https://thirdpartyindex.com/vendors/knowbe4#status), which Claranet lists as a subprocessor, reported Defend Email Processing Delays (no impact stated) - 2026-10-31: [KnowBe4](https://thirdpartyindex.com/vendors/knowbe4#status), which Claranet lists as a subprocessor, reported Defend - Inbound Mail Errors (minor) - 2026-10-21: [TeamViewer](https://thirdpartyindex.com/vendors/teamviewer#status), which Claranet lists as a subprocessor, reported DEX Platform Intelligence, Insights not generating (major) - 2026-10-21: [TeamViewer](https://thirdpartyindex.com/vendors/teamviewer#status), which Claranet lists as a subprocessor, reported WebAPI incident (major) - 2026-10-20: [TeamViewer](https://thirdpartyindex.com/vendors/teamviewer#status), which Claranet lists as a subprocessor, reported DEX Platform Intelligence, Insights not generated for 11 days (major) - 2026-10-20: [KnowBe4](https://thirdpartyindex.com/vendors/knowbe4#status), which Claranet lists as a subprocessor, reported Prevent - Missing New Domain Registration Advice (minor) - 2026-10-13: [KnowBe4](https://thirdpartyindex.com/vendors/knowbe4#status), which Claranet lists as a subprocessor, reported Console Login Issues (critical) - 2026-10-13: [KnowBe4](https://thirdpartyindex.com/vendors/knowbe4#status), which Claranet lists as a subprocessor, reported Prevent and Protect - Web Add-in Send Issues (EU Only) (major) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/claranet ## Security contact From its security.txt (https://www.claranet.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/220921)): - Contact: mailto:security@claranet.com - Encryption key: https://www.claranet.com/.well-known/security@claranet.com.asc - Languages: en, fr, de, nl, es, pt, it - Valid until 2028-09-30 - Signed --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api