# Clever

Clever (clever.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/clever
- Documents last verified: 2026-10-01
- Transparency rating: 83/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 13 tracked vendors directly, 85 within two hops, 275 within three; 1 tracked vendors rely on it directly, 1 within two hops, 1 within three
- Cite as: Clever, Third Party Index, https://thirdpartyindex.com/vendors/clever (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.clever.com/trust | 2026-10-01 | 2026-10-01 |
| Subprocessor list | https://www.clever.com/trust/subprocessors | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://www.clever.com/trust/privacy/policy | 2026-10-01 | 2026-10-01 |
| Terms | https://www.clever.com/trust/terms | 2026-10-01 | 2026-10-01 |
| Security page | https://www.clever.com/trust/security | 2026-10-01 | 2026-10-01 |
| security.txt | https://www.clever.com/.well-known/security.txt | 2026-10-01 | 2026-10-01 |
| Status page | https://status.clever.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (15)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud hosting and server management | United States | 2026-10-01 |
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | Internal AI-assisted tooling for responding to and resolving district and school inquiries | United States | 2026-10-01 |
| Apple | Notification service, native platform for mobile apps | United States | 2026-10-01 |
| [Clickhouse](https://thirdpartyindex.com/vendors/clickhouse.md) | Log processing and Cloud hosted database | United States | 2026-10-01 |
| [DataDog](https://thirdpartyindex.com/vendors/datadog.md) | Log processing | United States | 2026-10-01 |
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Email software, business workspace management. Internal AI-assisted tooling for responding to and resolving district and school inquiries | United States | 2026-10-01 |
| [MaestroQA](https://thirdpartyindex.com/vendors/maestroqa.md) | Quality assurance of customer support calls | United States | 2026-10-01 |
| [MongoDB](https://thirdpartyindex.com/vendors/mongodb.md) | Cloud hosted database | United States | 2026-10-01 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Customer relationship management, management of customer service tickets | United States | 2026-10-01 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Internal communications | United States | 2026-10-01 |
| [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Data storage, warehousing, and compute (querying, transformation and enrichment) | United States | 2026-10-01 |
| Stitch | Data extract transform load (ETL) service to move data from cloud data stores to analytics database | United States | 2026-10-01 |
| [TalkDesk](https://thirdpartyindex.com/vendors/talkdesk.md) | Telephony Provider | United States | 2026-10-01 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | MFA service via SMS and voice calls | United States | 2026-10-01 |
| [Zoom](https://thirdpartyindex.com/vendors/zoom.md) | Internal and external video conferencing | United States | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/27617)). CSV: https://thirdpartyindex.com/vendors/clever/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai

## Listed as a subprocessor by (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Age of Learning](https://thirdpartyindex.com/vendors/age-of-learning.md): Third party platform for authenticating School Accounts

## Service status

Incidents it reported on its own status page.

- Last 90 days: 6 reported incidents (0 major or critical, 3 minor, 3 with no impact stated)
- Typical time to resolve: 5 h 15 min
- Status page last read: 2026-10-01
- 2026-09-18: Incorrect Task Notification (no impact stated)
- 2026-09-16: Clever's Support Team Delayed in Assisting Districts (minor)
- 2026-08-27: App pages displaying inaccurate sync times (minor)
- 2026-08-14: Sync Errors Impacting Some Aeries API Syncs (no impact stated)
- 2026-08-13: Sync Error with Districts Utilizing Aeries API (no impact stated)
- 2026-08-05: Teacher Pages unavailable for some students (minor)
- 2026-06-22: Canvas Login Issues (no impact stated)
- 2026-05-01: Canvas Login Issues (major)

## Security contact

From its security.txt (https://www.clever.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/27598)):

- Contact: mailto:security@clever.com
- Disclosure policy: https://github.com/Clever/dev-handbook/blob/master/security/bug-bounty.md
- No expiry date

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api