# Cloudways

Cloudways (cloudways.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/cloudways
- Documents last verified: 2026-10-08
- Transparency rating: 38/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (not found); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 0 tracked vendors directly, 0 within two hops, 0 within three; 1 tracked vendors rely on it directly, 1 within two hops, 1 within three
- Cite as: Cloudways, Third Party Index, https://thirdpartyindex.com/vendors/cloudways (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.cloudways.com/en/trust.php | 2026-10-08 | 2026-10-07 |
| Privacy policy | https://www.digitalocean.com/legal/privacy-policy | 2026-10-08 | 2026-10-07 |
| Terms | https://www.digitalocean.com/legal/terms-of-service-agreement | 2026-10-08 | 2026-10-07 |
| Security page | https://www.cloudways.com/en/features.php | 2026-10-08 | 2026-10-07 |
| security.txt | https://www.cloudways.com/.well-known/security.txt | 2026-10-08 | 2026-10-07 |
| Status page | https://status.cloudways.com/ | 2026-10-08 | 2026-10-08 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Apsona](https://thirdpartyindex.com/vendors/apsona.md): Hosting Providers

## Service status

Incidents it reported on its own status page.

- Last 90 days: 15 reported incidents (4 major or critical, 9 minor, 2 with no impact stated)
- Typical time to resolve: 13 h 2 min
- Status page last read: 2026-10-08
- Its status page says now: Partially Degraded Service (affected: Cloudways Cloud Platform Service: degraded performance, Cloud Providers: degraded performance)
- Under way: Degradation Impacting Vultr Server Operations (minor), since 2026-10-01 06:50 UTC
- 2026-10-01: Degradation Impacting Vultr Server Operations (minor)
- 2026-09-01: Degraded Service Affecting Elastic Email Add-on (minor)
- 2026-08-30: Issue with Adding Domains and Managing DNS Records (DNS Made Easy Addon) (minor)
- 2026-08-24: DigitalOcean Public API Degradation (minor)
- 2026-08-20: WP Rocket incompatibility with WordPress 7.1 (fatal errors) (minor)
- 2026-08-11: Service Disruption - Google Cloud Servers (critical)
- 2026-08-08: DigitalOcean || Server Provisioning Issue (major)
- 2026-08-08: Monitoring on Recent Platform Maintenance activity (minor)

## Security contact

From its security.txt (https://www.cloudways.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/56958)):

- Contact: mailto:security@digitalocean.com
- Disclosure policy: https://app.intigriti.com/programs/digitalocean/cloudways
- Encryption key: https://github.com/digitalocean/security/blob/main/README.md
- Acknowledgments: https://app.intigriti.com/programs/digitalocean/cloudways/leaderboard
- Expired 2025-01-31

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api