# Cludo

Cludo (cludo.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/cludo
- Documents last verified: 2026-10-02
- Transparency rating: 64/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 2 tracked vendors directly, 22 within two hops, 115 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Cludo, Third Party Index, https://thirdpartyindex.com/vendors/cludo (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://cludo.com/legal-hub/subprocessors/ | 2026-10-02 | 2026-10-01 |
| Privacy policy | https://cludo.com/legal-hub/privacy-policy/ | 2026-10-02 | 2026-10-01 |
| Terms | https://cludo.com/legal-hub/terms-and-conditions/ | 2026-10-02 | 2026-10-01 |
| Status page | https://status.cludo.com/ | 2026-10-02 | 2026-10-02 |

## Subprocessors (3)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Hosting and infrastructure | EU; Germany; US | 2026-10-01 |
| Miðeind | Natural language processing to Icelandic. | Iceland | 2026-10-01 |
| [OpenAI (API integration self-build)](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Part of the search solution on website, reply to prompts regarding website searches. Not being trained by Cludo. | US and EU (Cloud infrastructure) | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/30918)). CSV: https://thirdpartyindex.com/vendors/cludo/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 3 reported incidents (2 major or critical, 0 minor, 1 with no impact stated)
- Typical time to resolve: 19 min
- Status page last read: 2026-10-03
- 2026-09-28: Slowed Search (US) (major)
- 2026-09-16: Elevated Error Rate In Our AI Services (no impact stated)
- 2026-08-25: Search Outage (EU) (critical)
- 2026-06-01: Degraded performance: Cludo Search (minor)
- 2026-05-29: Degraded performance: Cludo Search (minor)
- 2026-04-20: Degraded Search Performance – EU Region (minor)
- 2026-03-23: Analytics missing since Friday (EU only) (major)
- 2026-02-11: Degraded Search Performance & MyCludo Access (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api