# Cognite AS

Cognite AS (cognite.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/cognite-as
- Documents last verified: 2026-09-30
- Transparency rating: 88/100 (how much it publishes, not how secure it is)
- Cite as: Cognite AS, Third Party Index, https://thirdpartyindex.com/vendors/cognite-as (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.cognite.com/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://trust.cognite.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.cognite.com/en/company/legal/general-privacy-policy | 2026-09-30 | 2026-09-30 |
| Terms | https://www.cognite.com/en/company/legal/terms-of-use | 2026-09-30 | 2026-09-30 |
| Security page | https://www.cognite.com/en/security | 2026-09-30 | 2026-09-30 |
| security.txt | https://www.cognite.com/.well-known/security.txt | 2026-09-30 | 2026-09-30 |
| Status page | https://status.cognite.com/ | 2026-09-30 | 2026-09-30 |
| Security advisories | https://docs.cognite.com/cdf/trust/vulnerability-disclosure-policy/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (10)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Atlassian](https://thirdpartyindex.com/vendors/atlassian.md) | Tracking of issues, which may include customer information such as requester and details about the issue. | Germany | 2026-09-30 |
| Creative Software Limited | Subcontractor used for 1st line support for Cognite Data Fusion and applications. | Sri Lanka | 2026-09-30 |
| Elastic International BV | Processing and storage of data stored in CDF. | USA, EU & Japan | 2026-09-30 |
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Processing and storage of data stored in CDF. | USA, EU & Japan | 2026-09-30 |
| LogMeIn Inc. | LastPass is used to manage secrets. | Ireland | 2026-09-30 |
| [Microsoft](https://thirdpartyindex.com/vendors/microsoft.md) | Processing and storage of data stored in CDF. | USA, EU & Japan | 2026-09-30 |
| [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel.md) | Usage statistics for the frontend applications are stored and processed by MixPanel. | USA | 2026-09-30 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Used for messaging internally at Cognite. Information about alarms triggered by the system, incidents and support cases may be relayed through Slack. | USA | 2026-09-30 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Applies to robotic services only.  Used for relaying video streams from robots to InRobot users. | USA | 2026-09-30 |
| [Zendesk®](https://thirdpartyindex.com/vendors/zendesk.md) | Used for managing support tickets. Data sent to support will be stored and processed in this service. | USA | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19518)). CSV: https://thirdpartyindex.com/vendors/cognite-as/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2, SOC 3, ISO/IEC 27001, ISO/IEC 27018, ISO 9001, CSA STAR ([evidence](https://thirdpartyindex.com/evidence/19508))
- Claimed: GDPR ([evidence](https://thirdpartyindex.com/evidence/19508))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 19 reported incidents (7 major or critical, 10 minor, 2 with no impact stated)
- Typical time to resolve: 15 h 29 min
- Under way: Slow response time on OpenAI Azure models EU (minor), since 2026-09-29 15:52 UTC
- Under way: Degraded Performance - Scheduled Calculations in Charts (major), since 2026-09-28 11:18 UTC
- Under way: Data Modeling service degradation in az-tyo-gp-001 (minor), since 2026-09-11 02:44 UTC
- 2026-09-29: Slow response time on OpenAI Azure models EU (minor)
- 2026-09-28: Degraded Performance - Scheduled Calculations in Charts (major)
- 2026-09-23: Degraded search and data modeling indexing performance (minor)
- 2026-09-22: Indexing in data modeling is degraded (minor)
- 2026-09-22: Degraded Data Modeling Indexing and Search in westeurope-1 (minor)
- 2026-09-11: Degraded Data Modeling Availability in az-arn-001 (minor)
- 2026-09-11: Data Modeling service degradation in az-tyo-gp-001 (minor)
- 2026-09-06: Users experiencing HTTP 500/503 errors when searching or aggregating Data Models (major)

## Security contact

From its security.txt (https://www.cognite.com/.well-known/security.txt):

- Contact: mailto:ext-security-disclosures@cognite.com
- Disclosure policy: https://docs.cognite.com/cdf/trust/vulnerability-disclosure-policy

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api