# ConnectWise ConnectWise declares [74 subprocessors](https://thirdpartyindex.com/vendors/connectwise#subprocessors) in [its subprocessor list](https://docs.connectwise.com/ConnectWise_Business_Knowledge/List_of_ConnectWise_Sub-Processors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/222470)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). No published changes since we first read it on 2026-11-06. [4 tracked vendors](https://thirdpartyindex.com/vendors/connectwise#used-by) name ConnectWise as a subprocessor, including [Panintelligence](https://thirdpartyindex.com/vendors/panintelligence), [Pax8](https://thirdpartyindex.com/vendors/pax8) and [Presidio](https://thirdpartyindex.com/vendors/presidio). ConnectWise (connectwise.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/connectwise - Documents last verified: 2026-11-11 - Transparency rating: 86/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 0/8 (partial); Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 5/5; Pages still reachable 8/8 - Supply chain: relies on 51 tracked vendors directly, 266 within two hops, 649 within three; 4 tracked vendors rely on it directly, 4 within two hops, 4 within three - Cite as: ConnectWise, Third Party Index, https://thirdpartyindex.com/vendors/connectwise (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://www.connectwise.com/company/trust | 2026-11-11 | 2026-11-06 | | Subprocessor list | https://docs.connectwise.com/ConnectWise\_Business\_Knowledge/List\_of\_ConnectWise\_Sub-Processors | 2026-11-11 | 2026-11-06 | | Data processing addendum | https://www.connectwise.com/globalassets/media/documents/legal/connectwise-data-processing-addendum-rev.-04.04.2023.pdf | 2026-11-11 | 2026-11-06 | | Privacy policy | https://www.connectwise.com/company/privacy-policy | 2026-11-11 | 2026-11-06 | | Terms | https://www.connectwise.com/company/terms | 2026-11-11 | 2026-11-06 | | Security page | https://www.connectwise.com/company/trust/security | 2026-11-11 | 2026-11-06 | | Status page | https://status.connectwise.com/ | 2026-11-11 | 2026-11-11 | | Security advisories | https://www.connectwise.com/company/trust/advisories | 2026-11-11 | 2026-11-10 | ## Subprocessors (74) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Acronis®](https://thirdpartyindex.com/vendors/acronis.md) | Acronis Cyber Protect Cloud (Product) and Technical Account Manager (Service); On-going support activities related to Acronis products | — | 2026-11-06 | | [Amazon Web Services® (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Service Provider; Cloud Service Provider (CloudFinder, Fusion, and Replibit); Cloud hosting services for hosting ConnectWise offerings (with the exception of ConnectWise CPQ™ (Sell), hosted in Azure; Cloud service provider | — | 2026-11-06 | | [attachmentAV](https://thirdpartyindex.com/vendors/widdix.md) | Antivirus and malware protection; Scanning files and attachments for malware detection and security protection | — | 2026-11-06 | | [Authorize.net®](https://thirdpartyindex.com/vendors/authorize-net.md) | Online payment gateway service provider; Payment platform to enable businesses to accept online payments | — | 2026-11-06 | | [Auvik®](https://thirdpartyindex.com/vendors/auvik.md) | Automated network monitoring software; Provides automated network monitoring and IT asset management for network administration and troubleshooting | — | 2026-11-06 | | [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Data Center Provider; United States | — | 2026-11-06 | | [Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Data Center Provider; United States | — | 2026-11-06 | | [Bitdefender®](https://thirdpartyindex.com/vendors/bitdefender.md) | Cybersecurity software provider; Cybersecurity solutions provider, including anti-virus and internet security software | — | 2026-11-06 | | [Braintree](https://thirdpartyindex.com/vendors/paypal-us.md) | Payment gateway and payment processing services; Payment processing solution | — | 2026-11-06 | | Bulk Email Checker™ | Mass email verification tool; Tool for verifying bulk emails | — | 2026-11-06 | | [Certinia™](https://thirdpartyindex.com/vendors/certinia.md) | Cloud-based ERP solution; Salesforce ERP solution to manage professional services and customer relationships | — | 2026-11-06 | | [Chargebee®](https://thirdpartyindex.com/vendors/chargebee.md) | Subscription billing and management platform; To provide subscription billing and management software for business | — | 2026-11-06 | | ChatGenie™ | Chat and workflow automation; Help desk services, chat support, and social media engagement | — | 2026-11-06 | | [ConnectBooster™](https://thirdpartyindex.com/vendors/kaseya.md) | Automated payment management platform; Automates payment processing and recurring billing for MSPs | — | 2026-11-06 | | [DataBank](https://thirdpartyindex.com/vendors/databank.md) | Data Center Provider; United States | — | 2026-11-06 | | DocConverter™ | Document conversion between various file formats; Document conversion tool | — | 2026-11-06 | | [Docebo®](https://thirdpartyindex.com/vendors/docebo.md) | Learning Management Software (LMS); Online training content hosting for colleagues and partners | — | 2026-11-06 | | [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs.md) (AI model provider: ElevenLabs) | Real-time text-to-speech and speech-to-text models; Voice Agent | — | 2026-11-06 | | Epay Global LTD® | Online payment processing platform; Payment platform to enable businesses to accept online payments | — | 2026-11-06 | | [Equinix](https://thirdpartyindex.com/vendors/equinix.md) | Data Center Provider; United States | — | 2026-11-06 | | [FlagSmith](https://thirdpartyindex.com/vendors/flagsmith.md) | Feature Flags; Feature Flags (x360Portal and x360Sync) | — | 2026-11-06 | | [Flexential](https://thirdpartyindex.com/vendors/flexential.md) | Data Center Provider; United States | — | 2026-11-06 | | Fortify™ | Cloud-based customer support and help desk platform; Multi-channel customer interaction management | — | 2026-11-06 | | [Glasshive™](https://thirdpartyindex.com/vendors/glasshive.md) | MSP marketing automation platform; Marketing and sales automation platform for MSPs | — | 2026-11-06 | | Global Payments Integrated™ | Embedded payments processing solution; Payment platform to enable businesses to accept online payments | — | 2026-11-06 | | [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud Storage Provider; Cloud Storage Provider (x360Sync, x360Cloud, and x360Portal) | — | 2026-11-06 | | [Hex Technologies™](https://thirdpartyindex.com/vendors/hex.md) | Analytics software; Data storage and analytics | — | 2026-11-06 | | [Higher Logic™](https://thirdpartyindex.com/vendors/higher-logic.md) | Customer engagement, online community; SaaS-based online community | — | 2026-11-06 | | [HubSpot®](https://thirdpartyindex.com/vendors/hubspot.md) | CRM and Marketing software platform; CRM and marketing software platform; Customer relationship management platform and marketing automation and analytics platform; Marketing | — | 2026-11-06 | | Hut 8 | Data Center Provider; United States | — | 2026-11-06 | | [IBM (Softlayer)](https://thirdpartyindex.com/vendors/ibm.md) | Data Center Provider; United States | — | 2026-11-06 | | IBM MAAS 360® | MDM Solution; Mobile device management solutions for MSPs | — | 2026-11-06 | | IBM® SoftLayer® | Cloud-based customer support and help desk platform; Multi-channel customer interaction management | — | 2026-11-06 | | IPHub™ | IP Geolocation and intelligence service; To offer IP address geolocation and data insights | — | 2026-11-06 | | Ipinfo.io | IP Geolocation and insights; To offer IP address geolocation and data insights | — | 2026-11-06 | | IPStack™ | Geolocation API service; To offer IP address geolocation and data insights | — | 2026-11-06 | | [KeepIT®](https://thirdpartyindex.com/vendors/keepit.md) | Backups of Microsoft 365, Google Apps for Works (GSuite), Salesforce.com, Dynamics 365, Azure AD for MSPs; Cloud backup solutions | — | 2026-11-06 | | Latitude.sch | Cloud hosting services for hosting infrastructure; Global cloud infrastructure provider | — | 2026-11-06 | | [Latitude.sh](https://thirdpartyindex.com/vendors/latitude-sh.md) | Data Center Provider; Japan, US | — | 2026-11-06 | | [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly.md) | Feature Flags; Feature Flags (x360Recover) | — | 2026-11-06 | | Libphonenumber.appspot.com | Phone number validation tool; Tool for validating and formatting phone numbers | — | 2026-11-06 | | LMI Chat™ | Customer support chat solution; Real-time customer support chat | — | 2026-11-06 | | [Mailchimp/Mandrill](https://thirdpartyindex.com/vendors/mailchimp.md) | Product Emails; Product Emails (x360Cloud) | — | 2026-11-06 | | [Marketo®](https://thirdpartyindex.com/vendors/marketo.md) | Marketing analysis and attribution platform; Marketing automation and analytics platform | — | 2026-11-06 | | [Maxio®](https://thirdpartyindex.com/vendors/maxio.md) | Subscription billing and analytics for businesses; Subscription billing management platform | — | 2026-11-06 | | [Microsoft® (Azure®, O365®, Defender®, OpenAI®)](https://thirdpartyindex.com/vendors/microsoft.md) (AI model provider: Azure OpenAI) | Corporate business tools, cybersecurity, artifical intelligence functionality, cloud services hosting for CPQ; Security solution provider; Tool for user experience research; User behavior analytics tool | — | 2026-11-06 | | [NetSuite™](https://thirdpartyindex.com/vendors/netsuite.md) | Billing and accounting platform; Enterprise Resource Planning (ERP) System | — | 2026-11-06 | | Novva | Data Center Provider; United States | — | 2026-11-06 | | [Oracle Cloud Infrastructure](https://thirdpartyindex.com/vendors/oracle.md) | Cloud Service Provider; Cloud Service Provider (x360Cloud) | — | 2026-11-06 | | [Outreach™](https://thirdpartyindex.com/vendors/outreach.md) | Digital Experience Platform (DXP); Tools for content management, e-commerce, and digital marketing | — | 2026-11-06 | | [OVH](https://thirdpartyindex.com/vendors/ovh.md) | Cloud hosting services for hosting infrastructure; Data Center Provider; Global cloud infrastructure provider; United States | — | 2026-11-06 | | PayFabric® | Payment platform to enable businesses to accept online payments; Payment processing platform | — | 2026-11-06 | | [Pendo®](https://thirdpartyindex.com/vendors/pendo.md) | Product Analytics; Product analytics and user feedback; Software tools for product analytics, user feedback, and guided user experiences | — | 2026-11-06 | | [Plivo®](https://thirdpartyindex.com/vendors/plivo.md) | Cloud communication platform as a service; Cloud software platform to build and integrate communications (messaging, voice, video) capabilities into software applications, SMS authentication | — | 2026-11-06 | | [Productboard](https://thirdpartyindex.com/vendors/productboard.md) | Product Roadmap and Customer Feedback | — | 2026-11-06 | | Quickemailverification.com | Email validation service; Tool for verifying bulk emails | — | 2026-11-06 | | [Salesforce®](https://thirdpartyindex.com/vendors/salesforce.md) | CRM; Customer relationship management, support | — | 2026-11-06 | | Sand Dune Mail™ | Email relay services; SMTP2GO Email relay service | — | 2026-11-06 | | [SendGrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Product Emails; Product Emails (x360Sync) | — | 2026-11-06 | | [SentinelOne®](https://thirdpartyindex.com/vendors/sentinelone.md) | Endpoint cybersecurity solutions provider; Endpoint protection solutions to defend against advanced threats and malware | — | 2026-11-06 | | ShoreBPO™ | Basic office setup, infrastructure, office facilities; Business Processing Outsourcing (BPO) service provider | — | 2026-11-06 | | [Snapengage™](https://thirdpartyindex.com/vendors/snapengage.md) | Live chat and customer engagement platform; Real-time chat support | — | 2026-11-06 | | [Snowflake®](https://thirdpartyindex.com/vendors/snowflake.md) | Cloud data warehousing platform; Data storage and analytics | — | 2026-11-06 | | [SpyCloud™](https://thirdpartyindex.com/vendors/spycloud.md) | Breach data monitoring service; Cybersecurity service that monitors and mitigates credential breaches | — | 2026-11-06 | | [Stripe®](https://thirdpartyindex.com/vendors/stripe.md) | Online payment processing platform; Payment platform to enable businesses to accept online payments | — | 2026-11-06 | | Sub-Processor Name | Purpose | — | 2026-11-06 | | [TalentLMS](https://thirdpartyindex.com/vendors/talentlms.md) | Deliver and manage online training for internal and external users; Learning Management System | — | 2026-11-06 | | [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | SMS; SMS (x360Portal and x360Sync) | — | 2026-11-06 | | [Uploadcare™](https://thirdpartyindex.com/vendors/uploadcare.md) | Cloud-based file handling solution; Cloud-based file handling, storage, and delivery solutions | — | 2026-11-06 | | [Veeam®](https://thirdpartyindex.com/vendors/veeam-software.md) | Backup and Data Management solutions; Data backup, recovery, and data management solutions | — | 2026-11-06 | | [WalkMe®](https://thirdpartyindex.com/vendors/walkme.md) | Digital adoption and guidance platform; On-screen guidance and tutorials within SaaS applications | — | 2026-11-06 | | [Webroot®](https://thirdpartyindex.com/vendors/opentext.md) | Anti-virus and cybersecurity service; Provides anti-virus and internet security for consumers and businesses | — | 2026-11-06 | | [Zapier®](https://thirdpartyindex.com/vendors/zapier.md) | Automate tasks between web apps; Low code platform to automate tasks via API | — | 2026-11-06 | | [Zuora®](https://thirdpartyindex.com/vendors/zuora.md) | Subscription billing, revenue recognition, and analytics; Subscription management and billing automation platform | — | 2026-11-06 | Read from ([evidence](https://thirdpartyindex.com/evidence/222470)). CSV: https://thirdpartyindex.com/vendors/connectwise/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai ## Web Technologies ConnectWise's homepage made 209 requests to 30 domains, 16 services controlled by another company, and 1 domain not identified. Loaded on 2026-11-06 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 16 third parties by category: Analytics 5 (Meta, Cloudflare, ZoomInfo, Microsoft, Siteimprove); Advertising 2 (Google Cloud, Reddit, Inc.); Marketing automation 1 (Adobe); Live chat 1 (Qualified.com, Inc.); A/B Testing 1 (Optimizely); Cookie compliance 1 (OneTrust); CDN 1 (jsDelivr); Issue trackers 1 (usually detected as Issue trackers: Sentry); Reviews 1 (Trustpilot); Security 1 (usually detected as Security: Amazon Web Services); Video players 1 (Wistia). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (16) - Qualified.com, Inc.: 49 requests to qualified.com; Qualified - Meta: 15 requests to facebook.com, facebook.net; Facebook Pixel 2.9.437 - Google Cloud: 14 requests to doubleclick.net, google.com, googleadservices.com, googletagmanager.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too) - OneTrust: 12 requests to cookielaw.org, onetrust.com; OneTrust - Cloudflare: 8 requests to cloudflare.com, cloudflareinsights.com; Cloudflare Browser Insights - Amazon Web Services: 6 requests to on.aws (its subprocessor list names it too) - Adobe: 5 requests to marketo.net, typekit.net, mktoresp.com; Marketo - Optimizely: 5 requests to episerver.net, optimizely.com; Optimizely - ZoomInfo: 5 requests to zoominfo.com, zi-scripts.com; Zoominfo - Reddit, Inc.: 3 requests to reddit.com, redditstatic.com; Reddit Ads - jsDelivr: 3 requests to jsdelivr.net; jsDelivr - Microsoft: 2 requests to azure.com; Azure Monitor (its subprocessor list names it too) - Siteimprove: 2 requests to siteimproveanalytics.com, siteimproveanalytics.io; Siteimprove - Sentry: 1 request to sentry.io - Trustpilot: 1 request to trustpilot.com; Trustpilot - Wistia: 1 request to wistia.com; Wistia ### Unknown (1) Domains not identified yet: fishrobotflower.com ### First party (1) - ConnectWise: 67 requests to connectwise.com; Adobe Fonts, Azure, Cloudflare, Cloudflare Turnstile, HSTS, HTTP/3, HockeyStack, Microsoft ASP.NET, Microsoft Application Insights, Microsoft Clarity, Open Graph, Optimizely Content Management, Priority Hints, Sentry, Typekit, core-js 3.32.2, jQuery 3.7.1 9 tracked companies loaded by the homepage are not in ConnectWise's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (4) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Panintelligence](https://thirdpartyindex.com/vendors/panintelligence.md): Remote access tool, used to support customers - [Pax8](https://thirdpartyindex.com/vendors/pax8.md): Business development, technical support and Partner Services. - [Presidio](https://thirdpartyindex.com/vendors/presidio.md): IT Service Management, RMM, Business Intelligence - [SymphonyAI](https://thirdpartyindex.com/vendors/symphonyai.md) ## Incidents reported by ConnectWise's subprocessors Incidents reported in the last 30 days on their own status pages by 19 vendors ConnectWise lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-11: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported ConnectBooster - Payment Failures due to Surcharge Settings Between ConnectBooster and NMI (critical) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures in JP1 (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor) - 2026-11-11: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported DRMM - Syrah - Integration - ITGlue - 401 errors in Web Remote (minor) - 2026-11-11: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors were unavailable (major) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated) - 2026-11-11: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Scribe v3 Live outage (major) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Issue resolved (minor) - 2026-11-10: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Google Brotli Vulnerability (CVE-2026-111497) (no impact stated) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor) - 2026-11-10: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which ConnectWise lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated) - 2026-11-10: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Core EDR/MDR was experiencing experiencing login issues (major) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-11-10: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto Partner Portal - Login - Unable to proceed past the Account Selection Page (critical) - 2026-11-09: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Autotask – Precautionary Suspension of N-able Integrations (no impact stated) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor) - 2026-11-09: [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly#status), which ConnectWise lists as a subprocessor, reported Email notifications are not being delivered (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor) - 2026-11-07: [Authorize.net](https://thirdpartyindex.com/vendors/authorize-net#status), which ConnectWise lists as a subprocessor, reported Chase Paymentech Settlement/Batching Disruption (minor) - 2026-11-07: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported \[Datto Partner Portal\] - Datto partner portal is not loading and gives a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly (major) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which ConnectWise lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which ConnectWise lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Autotask - Multiple Zones - Integrations attempting to utilize the API are unable to connect to Autotask (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor) - 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor) - 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor) - 2026-11-06: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto RMM - Version 15.2.0 (Pinotage, Syrah, Zinfandel, Concord) - Autotask Integration Device Sync Delays (major) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor) - 2026-11-06: [NetSuite](https://thirdpartyindex.com/vendors/netsuite#status), which ConnectWise lists as a subprocessor, reported NetSuite Service | UK Newport (critical) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Notification Logs Unavailable in Console (minor) - 2026-11-06: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Core EDR/MDR was experiencing an issue with workflows and alerts processing. (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor) - 2026-11-05: [Productboard](https://thirdpartyindex.com/vendors/productboard#status), which ConnectWise lists as a subprocessor, reported Company entity data processing is delayed (minor) - 2026-11-05: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Zix Encryption Services - Email Message Privacy (EMP) Experiencing Connectivity Issues (minor) - 2026-11-05: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto Endpoint Backup for PC - US Region Cloud Siris 279760 - Degraded Backup Functionality (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor) - 2026-11-05: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText were experiencing an issue (minor) - 2026-11-04: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ConnectWise lists as a subprocessor, reported Chat with Sales temporarily unavailable (no impact stated) - 2026-11-04: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported KaseyaAssist Service Disruption (no impact stated) - 2026-11-04: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Zix - Hosted Exchange - Some users may not be able to connnect or access OWA (major) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Delayed Email Validation History (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor) - 2026-11-04: [Pendo](https://thirdpartyindex.com/vendors/pendo#status), which ConnectWise lists as a subprocessor, reported Degradation of Account and Visitor Reports (critical) - 2026-11-04: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported BMS - US - Multiple Customers Experiencing Resource Unavailable / Record Not Found Errors Across Modules (major) - 2026-11-04: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Intermittent Sign in issue (no impact stated) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-03: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Fax2Mail and Core Messaging - Email experienced processing delays (minor) - 2026-11-03: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ConnectWise lists as a subprocessor, reported Delayed or failed template recommendations and template setup (no impact stated) - 2026-11-03: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor) - 2026-11-03: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions (major) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Media Streams Audio Delays (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated) - 2026-11-02: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ConnectWise lists as a subprocessor, reported "Chat with Sales" page not loading (no impact stated) - 2026-11-02: [Authorize.net](https://thirdpartyindex.com/vendors/authorize-net#status), which ConnectWise lists as a subprocessor, reported MINT Login Errors (minor) - 2026-11-02: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported BMS - Batch Generate Invoices fails due to an error (no impact stated) - 2026-11-02: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Autotask PSA - Multiple Zones - Outgoing Email Delays (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor) - 2026-11-02: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported BMS - EMEA - Pages fail to load with Error - "Something went wrong! Please contact the system admin." (no impact stated) - 2026-11-02: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which ConnectWise lists as a subprocessor, reported HubSpot is experiencing issues (no impact stated) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor) - 2026-11-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor) - 2026-11-01: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ConnectWise lists as a subprocessor, reported Elevated Instant Payouts failures (no impact stated) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which ConnectWise lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor) - 2026-10-30: [Keepit](https://thirdpartyindex.com/vendors/keepit#status), which ConnectWise lists as a subprocessor, reported Delayed Backup Jobs in US-DC (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-30: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported ElevenCreative - Image & Video - Degraded performance (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor) - 2026-10-29: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto BCDR - UK Region - Offsite Synchronization Performance Degradation (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor) - 2026-10-29: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ConnectWise lists as a subprocessor, reported Discord integration issues (no impact stated) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor) - 2026-10-29: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Enterprise Service Management Oregon US42 experienced intermittent service interruptions. (no impact stated) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which ConnectWise lists as a subprocessor, reported INC20000319 (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which ConnectWise lists as a subprocessor, reported Link Shortening Redirect Errors on Branded Domains (minor) - 2026-10-28: [Flagsmith](https://thirdpartyindex.com/vendors/flagsmith#status), which ConnectWise lists as a subprocessor, reported Admin and SDK API outage (critical) - 2026-10-28: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto AV - Increase in PDF detection as PHISH/PDF (no impact stated) - 2026-10-28: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ConnectWise lists as a subprocessor, reported Elevated Issuing errors from 17:13 - 20:41 UTC (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor) - 2026-10-28: [ChargeBee](https://thirdpartyindex.com/vendors/chargebee#status), which ConnectWise lists as a subprocessor, reported API Service Degradation - EU Region (major) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Twilio Console Errors (no impact stated) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures From Twilio Phone Numbers to Germany (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor) - 2026-10-26: [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly#status), which ConnectWise lists as a subprocessor, reported delayed event processing (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor) - 2026-10-26: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto Endpoint Backup - Backups not running on some Endpoint Backup Servers (no impact stated) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor) - 2026-10-26: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533' (major) - 2026-10-26: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2' (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor) - 2026-10-25: [Auvik](https://thirdpartyindex.com/vendors/auvik#status), which ConnectWise lists as a subprocessor, reported Emergency Maintenance on US4 (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-24: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto BCDR (Business Continuity and Disaster Recovery) - Node: use1-dtc-server-118 is inaccessible - Preventing access to Backups/ Screenshots/ Restores. (no impact stated) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-24: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ConnectWise lists as a subprocessor, reported Elevated Blik errors (no impact stated) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor) - 2026-10-24: [Auvik](https://thirdpartyindex.com/vendors/auvik#status), which ConnectWise lists as a subprocessor, reported Emergency Maintenance (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor) - 2026-10-23: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which ConnectWise lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor) - 2026-10-23: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto RMM v15.2.0 - Pinotage (EU1) - Device Filter Issue (critical) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor) - 2026-10-23: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ConnectWise lists as a subprocessor, reported Connection errors affecting Salesforce Pardot Zaps (major) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ConnectWise lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor) - 2026-10-22: [ChargeBee](https://thirdpartyindex.com/vendors/chargebee#status), which ConnectWise lists as a subprocessor, reported Subject: Security Notice: No Impact from PHPshell Zero-Day Vulnerability (no impact stated) - 2026-10-22: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ConnectWise lists as a subprocessor, reported Security updates in progress for third-party software components (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ConnectWise lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ConnectWise lists as a subprocessor, reported Assessment of recently reported PHP vulnerabilities (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor) - 2026-10-22: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto SaaS Protection - Service disruption for customers hosted on node 'gbe2-bfyii-1555' (major) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported RCS Inbound Events Delayed (minor) - 2026-10-22: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which ConnectWise lists as a subprocessor, reported Update on PHP security vulnerability (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Billing Delays (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-21: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619): Kaseya status - Investigation and Remediation (no impact stated) - 2026-10-21: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported RocketCyber - EU Region - Pages loading slow or not at all (minor) - 2026-10-21: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Core US services were unavailable (critical) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which ConnectWise lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [SpyCloud](https://thirdpartyindex.com/vendors/spycloud#status), which ConnectWise lists as a subprocessor, reported PHP News (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported EU Agents disruption in SIP calls (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Marketing website (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Inbound Twilio calls experiencing intermittent connection failures (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Claude MCP connection not working (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Request failures with the V3 model (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported \[Isolated environments\] Issue with voices on EU and India Residency environments (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Instant Voice Clone creation failures (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Increased Rate of LLM Failure Errors on Agent Platform Calls (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Increased Dubbing Latency and Failure Rate (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Payment Issues (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Agent SIP Conversation Disruption (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Some TTS requests seeing increased latency (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Elevated error rate for Eleven Multilingual v2 model (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported EU Residency - Conversation history not showing for recent calls (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Some support request forms may be unavailable (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported ElevenReader Elevated Error Rates (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Website authentication rejecting all frontend requests (critical) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Website Slowness and API Request Latency (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Elevated error rates for TTS v3, Dubbing, STT (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Elevated error rates querying voices (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Increased error rate for Forced Alignment (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Increased API error rate (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Transfer to Human not working correctly (major) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor) - 2026-10-21: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ConnectWise lists as a subprocessor, reported Delayed real-time updates in Zapier Tables (no impact stated) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor) - 2026-10-21: [Auvik](https://thirdpartyindex.com/vendors/auvik#status), which ConnectWise lists as a subprocessor, reported PHP2Shell vulnerabilities (CVE-2026-109618 and CVE-2026-109619) (no impact stated) - 2026-10-21: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ConnectWise lists as a subprocessor, reported Upstream errors with the BambooHR integration (no impact stated) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor) - 2026-10-21: [NetSuite](https://thirdpartyindex.com/vendors/netsuite#status), which ConnectWise lists as a subprocessor, reported NetSuite Email | Multiple Regions (major) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which ConnectWise lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Developer Experience (all locations) is currently experiencing an issue (critical) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ConnectWise lists as a subprocessor, reported Spike in cancellations and expired errors with PayByBank payments (no impact stated) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ConnectWise lists as a subprocessor, reported Elevated Revolut Pay errors (no impact stated) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which ConnectWise lists as a subprocessor, reported INC20000294 (critical) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor) - 2026-10-19: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto Partner Portal - User Access - User Access Currently Unavailable Due to Login Issues (no impact stated) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor) - 2026-10-19: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Multiple Applications in OCP North America and Europe were unavailable (no impact stated) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which ConnectWise lists as a subprocessor, reported INC20000290 (minor) - 2026-10-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor) - 2026-10-17: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported ConnectWise Cloud Backup Issue Investigation (no impact stated) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor) - 2026-10-16: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Desktop Messaging BMS was experiencing failures in processing PDF files (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-16: [OpenText](https://thirdpartyindex.com/vendors/opentext#status), which ConnectWise lists as a subprocessor, reported Core Management Console experienced intermittent login failures (minor) - 2026-10-16: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ConnectWise lists as a subprocessor, reported Errors publishing Zaps from Guided Templates with app approvals enabled (major) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which ConnectWise lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ConnectWise lists as a subprocessor, reported Elevated declines on Mastercard (no impact stated) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Email suppression issues (no impact stated) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ConnectWise lists as a subprocessor, reported Elevated declines on Visa (no impact stated) - 2026-10-15: [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly#status), which ConnectWise lists as a subprocessor, reported Elevated 5xx Errors (15:11–15:32 UTC) (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor) - 2026-10-15: [Kaseya](https://thirdpartyindex.com/vendors/kaseya#status), which ConnectWise lists as a subprocessor, reported Datto Saas Protection- Partners Unable to Access Clients Hosted on Node isw1-bfyii-1134 (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which ConnectWise lists as a subprocessor, reported Elevated Amazon Pay errors (no impact stated) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-10-14: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ConnectWise lists as a subprocessor, reported Permission errors affecting shared Forms, Canvas, and Tables (no impact stated) - 2026-10-14: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which ConnectWise lists as a subprocessor, reported Zoom Team Chat App connection failure (no impact stated) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan (minor) - 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which ConnectWise lists as a subprocessor, reported INC20000277 (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-13: [Keepit](https://thirdpartyindex.com/vendors/keepit#status), which ConnectWise lists as a subprocessor, reported SharePoint Online backup failures (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa (minor) - 2026-10-13: [Keepit](https://thirdpartyindex.com/vendors/keepit#status), which ConnectWise lists as a subprocessor, reported Investigating — Search Data Delays — DE and DK Regions (no impact stated) - 2026-10-13: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Multiple US endpoints experiencing timeouts and latency (major) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which ConnectWise lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Etisalat and Du United Arab Emirates (minor) - 2026-10-13: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which ConnectWise lists as a subprocessor, reported Instant Voice Clone creation failures (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/connectwise --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api