# ControlUp

ControlUp (controlup.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/controlup
- Documents last verified: 2026-09-29
- Transparency rating: 81/100 (how much it publishes, not how secure it is)
- Cite as: ControlUp, Third Party Index, https://thirdpartyindex.com/vendors/controlup (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.controlup.com/privacy-policy/dpa/#subprocessors | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://www.controlup.com/privacy-policy/dpa/ | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.controlup.com/privacy-policy/ | 2026-09-29 | 2026-09-29 |
| Terms | https://www.controlup.com/terms/ | 2026-09-29 | 2026-09-29 |
| Security page | https://www.controlup.com/security/ | 2026-09-29 | 2026-09-29 |
| Status page | https://status.controlup.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (3)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | All VDI Services; Configuration DB; EUC, Internet and web Application’s performance metrics.; Hosting of Customer data and the Services; Real-Time audit data.; System Incidents data; User Management (AD); VDI Auding | AWS Europe (Frankfurt); Dedicated region for our current EEA customers.; Dedicated region for our customers outside EEA.; Europe (Frankfurt); Europe (Ireland); US East (Virginia) | 2026-09-29 |
| [Anthropic PBC](https://thirdpartyindex.com/vendors/anthropic.md) | AI-assisted processing and analysis as part of the Services; AI-generated operational insights and remediation recommendations.; Alerts, troubleshooting, and diagnostic information.; Endpoint telemetry and device performance metrics.; User-submitted prompts and natural language queries. | Europe (Sweden Central); United States (East US 2) | 2026-09-29 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | AI-assisted processing and analysis may be performed using Microsoft Foundry services (Azure AI Foundry) as part of the Services.; Audit Log; Customer streaming data is exclusively stored in the selected region chosen from the available options.; DEX Streaming; Data is processed within the Customer’s tenant.; Data is stored in Customer’s tenants in Azure in a region chosen by the Customer.; File Upload/Download of remote-controlled session; Hosting of Customer data and the Services; Physical endpoint devices statistics and performance metrics.; Recordings of remote-controlled session; Settings and configuration data; User registration data; VDI & DaaS: Data streaming uploads | Australia East (New South Wales); Canada (Toronto); Canada Central (Toronto); Central US (Iowa); East US (Virginia); East US / East US 2 (Virginia); France Central (Paris); Germany North (Berlin); Germany West Central (Frankfurt); Norway East (Norway); Qatar Central (Doha); Southeast Asia (Singapore); Switzerland North (Zurich); UAE North (Dubai); West Europe (Amsterdam) | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/17322)). CSV: https://thirdpartyindex.com/vendors/controlup/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 43 days: 3 reported incidents (1 major or critical, 0 minor, 2 with no impact stated)
- Typical time to resolve: 22 min
- 2026-09-22: Logins failing - Network Problem error (major)
- 2026-09-06: Planned DEX Login Maintenance (no impact stated)
- 2026-08-18: Controlup.app accessibility issues - Remote Control for Unmanaged Devices not accessable. (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api