# Cradle

Cradle (cradle.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/cradle
- Documents last verified: 2026-10-05
- Transparency rating: 69/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 18 tracked vendors directly, 112 within two hops, 383 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Cradle, Third Party Index, https://thirdpartyindex.com/vendors/cradle (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.cradle.io/subprocessors | 2026-10-05 | 2026-10-05 |
| Privacy policy | https://www.cradle.io/privacy-policy | 2026-10-05 | 2026-10-05 |
| Terms | https://www.cradle.io/terms | 2026-10-05 | 2026-10-05 |
| Security page | https://cradle.io/security | 2026-10-05 | 2026-10-05 |
| Status page | https://status.cradle.io/ | 2026-10-05 | 2026-10-05 |

## Subprocessors (27)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [2Talk Limited](https://thirdpartyindex.com/vendors/2talk.md) | Local AU carrier; Local NZ carrier, SMS delivery (NZ) | Australia; New Zealand | 2026-10-05 |
| [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Desktop app hosting and distribution | United States | 2026-10-05 |
| [AssemblyAI](https://thirdpartyindex.com/vendors/assemblyai.md) (AI model provider: AssemblyAI) | Voice transcription of call recordings and voicemails | United States | 2026-10-05 |
| [Census](https://thirdpartyindex.com/vendors/census.md) | Reverse ETL, data sync to HubSpot (deprecated 31 March 2026) | United States | 2026-10-05 |
| DIDLogic | Number provisioning, call routing | United States | 2026-10-05 |
| [DIDWW](https://thirdpartyindex.com/vendors/didww.md) | Number provisioning, call routing | Lithuania (EU) | 2026-10-05 |
| [Firebase (Google)](https://thirdpartyindex.com/vendors/firebase.md) | Authentication, real-time database, web hosting | United States | 2026-10-05 |
| [FYI](https://thirdpartyindex.com/vendors/fyi-app.md) | Document management integration | Australia, New Zealand | 2026-10-05 |
| [GoCardless](https://thirdpartyindex.com/vendors/gocardless.md) | Payment processing (direct debit) | United Kingdom | 2026-10-05 |
| [Google Cloud Firestore](https://thirdpartyindex.com/vendors/google-cloud.md) | NoSQL database, real-time data | United States | 2026-10-05 |
| [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud infrastructure, compute, storage, database, KMS encryption | Australia, United States | 2026-10-05 |
| Google Cloud SQL | Relational database | United States | 2026-10-05 |
| Google Cloud Text-to-Speech (Gemini TTS) | Voice-menu and greeting audio synthesis | United States | 2026-10-05 |
| [Google Vertex AI (Gemini)](https://thirdpartyindex.com/vendors/google-cloud.md) (AI model provider: Google Vertex AI / Gemini) | Call and voicemail summaries, CRM engagement notes, report insights, AI chat | United States | 2026-10-05 |
| [Google Workspace](https://thirdpartyindex.com/vendors/google-cloud.md) | SSO authentication | United States | 2026-10-05 |
| [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | CRM integration, contact sync, call logging; CRM, customer support, analytics | United States | 2026-10-05 |
| [LogRocket](https://thirdpartyindex.com/vendors/logrocket.md) | Session recording, UX debugging (end-of-life — use ends 31 July 2026) | United States | 2026-10-05 |
| [Microsoft 365](https://thirdpartyindex.com/vendors/microsoft.md) | SSO authentication, presence sync, calendar | United States | 2026-10-05 |
| [SendGrid (Twilio)](https://thirdpartyindex.com/vendors/sendgrid.md) | Transactional email | United States | 2026-10-05 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Error monitoring | United States | 2026-10-05 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Customer support escalation | United States | 2026-10-05 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Payment processing (card) | United States | 2026-10-05 |
| TollFreeForwarding | Number provisioning, call routing | United States | 2026-10-05 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Voice calling, call recording, SMS, WhatsApp | United States, Australia | 2026-10-05 |
| Vanguard | CRM integration, contact sync | Australia, New Zealand | 2026-10-05 |
| [Xero](https://thirdpartyindex.com/vendors/xero.md) | Accounting | Australia, New Zealand | 2026-10-05 |
| Xero / XPM | Contact sync, call note creation | Australia, New Zealand | 2026-10-05 |

Read from ([evidence](https://thirdpartyindex.com/evidence/45694)). CSV: https://thirdpartyindex.com/vendors/cradle/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai

## Subprocessor of (0)

No tracked vendor lists it.

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api