# Crescendo AI

Crescendo AI declares [8 subprocessors](https://thirdpartyindex.com/vendors/crescendo-ai#subprocessors) in [its subprocessor list](https://www.crescendo.ai/subprocessors), which we last checked on 2026-11-12 ([evidence](https://thirdpartyindex.com/evidence/224710)). No published changes since we first read it on 2026-11-06. [2 tracked vendors](https://thirdpartyindex.com/vendors/crescendo-ai#used-by) name Crescendo AI as a subprocessor, including [Otter Meeting Agent](https://thirdpartyindex.com/vendors/otter-meeting-agent) and [Concord](https://thirdpartyindex.com/vendors/concord).

Crescendo AI (crescendo.ai): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/crescendo-ai
- Documents last verified: 2026-11-12
- Transparency rating: 66/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 1/7 (partial); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 0 tracked vendors directly, 0 within two hops, 0 within three; 2 tracked vendors rely on it directly, 6 within two hops, 7 within three
- Cite as: Crescendo AI, Third Party Index, https://thirdpartyindex.com/vendors/crescendo-ai (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center (currently unreachable) | https://trust.crescendo.ai/ | 2026-11-10 | 2026-11-10 |
| Subprocessor list | https://www.crescendo.ai/subprocessors | 2026-11-12 | 2026-11-06 |
| Privacy policy | https://www.crescendo.ai/policies/privacy | 2026-11-12 | 2026-11-06 |
| Terms | https://www.crescendo.ai/policies/website-terms-of-use | 2026-11-12 | 2026-11-06 |
| Status page | https://status.crescendo.ai/ | 2026-11-12 | 2026-11-06 |

## Subprocessors (8)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| Partner Hero America S de RL | — | Honduras; Location; Purpose; Services and support | 2026-11-06 |
| Partner Hero Central America S. de R.L. de C.V. | — | Honduras; Location; Purpose; Services and support | 2026-11-06 |
| Partner Hero Eastern Europe S.R.L | — | Location; Purpose; Romania; Services and support | 2026-11-06 |
| Partner Hero International LLC | — | Location; Purpose; Services and support; United States | 2026-11-06 |
| Partner Hero Philippines Corporation | — | Location; Philippines; Purpose; Services and support | 2026-11-06 |
| Partner Hero Services Canada | — | Canada; Location; Purpose; Services and support | 2026-11-06 |
| Partner Hero South Africa (Pty) Ltd. | — | Location; Purpose; Services and support; South Africa | 2026-11-06 |
| Resources | AI service provider: real time conversations, transcriptions, CX insights; AI-powered knowledge platform; Admin; Automatic speech recognition: call recordings; Azure: text-to-speech, real time conversations, transcripts, CX Insights; Both; CRM – manage prospect/customer contact data, track interactions, send sales/marketing/support communications; Cache: transcripts; Cloud hosting services; Cloud-based customer service platform: communications content such as cloud recordings or in-meeting chat transcripts; Cloud-based real-time voice/WebRTC media transport and room infrastructure; processes live audio and related session metadata for voice interactions.; Description of Processing; Google Cloud Platform: cloud hosting services; Google Gemini and Vertex AI — generative AI services used for conversation processing, transcript analysis, CX insight generation, assistant response generation, and knowledge/document processing; Google Workspace: file storage, content collaboration, communications; Internal communications and customer-facing Slack integration messaging and conversation content.; Outbound emails, transcripts; Platform; Purpose; Real time conversations, transcripts, and CX insights; Secure BYO-PC technology; Speech-to-text, Text-to-speech, real-time conversations; Telephony: voicebot and inbound telephony; Text to Speech and Real Time conversations; Text to Speech, Real Time conversations | Amazon Nova Sonic (Amazon Web Services, Inc.); Deepgram Inc.; Elasticsearch BV; ElevenLabs Inc.; Google LLC; Groq Inc.; Guru Technologies, Inc.; HubSpot, Inc; LiveKit Incorporated; Location; Microsoft Corporation Inc.; Name; OpenAI LLC; Redis Inc.; Salesforce Inc. (Slack); Soniox Inc.; Twilio Inc.; Twilio Inc. (Sendgrid); United States; Venn US Inc.; Zendesk Inc. | 2026-11-06 |

Read from ([evidence](https://thirdpartyindex.com/evidence/224710)). CSV: https://thirdpartyindex.com/vendors/crescendo-ai/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 ([evidence](https://thirdpartyindex.com/evidence/224714))
- Claimed: SOC 2 Type II, HIPAA ([evidence](https://thirdpartyindex.com/evidence/224714))

## Web Technologies

Crescendo AI's homepage made 162 requests to 36 domains, 17 services controlled by another company, and 1 domain not identified. Loaded on 2026-11-07 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

17 third parties by category: Analytics 5 (HubSpot, Meta, LinkedIn, Contentsquare, Leadfeeder); Advertising 2 (Google Cloud, OpenAI); Page builders 2 (Finsweet (Consent Pro); usually detected as Page builders: Finsweet); Security 2 (ClickCease™; usually detected as Security: Amazon Web Services); Marketing automation 1 (Apollo); A/B Testing 1 (Webflow); CDN 1 (jsDelivr); Appointment scheduling 1 (RevenueHero); Email 1 (LiveIntent); Video players 1 (reviewed: Vimeo). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (17)

- Webflow: 62 requests to website-files.com, intellimize.co, d3e54v103j8qbb.cloudfront.net; Intellimize, Webflow 1.6.0, jQuery 3.5.1
- Google Cloud: 44 requests to gstatic.com, google.com, doubleclick.net, googletagmanager.com, ajax.googleapis.com, fonts.googleapis.com; DoubleClick Floodlight, Google Analytics, Google Font API, Google Hosted Libraries, Google Tag Manager
- HubSpot: 9 requests to hubspot.com, hs-analytics.net, hs-banner.com, hs-scripts.com, hsadspixel.net, hsforms.com, hubapi.com; HubSpot, HubSpot Analytics
- jsDelivr: 9 requests to jsdelivr.net; jsDelivr
- Meta: 5 requests to facebook.com, facebook.net, capi-automation.s3.us-east-2.amazonaws.com; Facebook Pixel 2.9.438
- RevenueHero: 5 requests to revenuehero.io; RevenueHero
- LinkedIn: 4 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- LiveIntent: 4 requests to liadm.com; LiveIntent
- Apollo: 3 requests to aplo-evnt.com, apollo.io; Apollo.io
- OpenAI: 3 requests to openai.com; ChatGPT Ads Measurement Pixel
- Contentsquare: 2 requests to contentsquare.net; Contentsquare
- Finsweet (Consent Pro): 2 requests to consentpro.com; Finsweet
- Leadfeeder: 2 requests to lfeeder.com; Leadfeeder
- Amazon Web Services: 1 request to s3-us-west-2.amazonaws.com
- ClickCease™: 1 request to clickcease.com; ClickCease
- Finsweet: 1 request to finsweet.com
- Vimeo: 1 request to vimeo.com

### Unknown (1)

Domains not identified yet: embedly.com

### First party (1)

- Crescendo AI: 3 requests to crescendo.ai; Cloudflare, Embedly, GSAP 3.15.0, HSTS, HTTP/3, Open Graph, Priority Hints, Webpack, core-js 3.32.2

13 tracked companies loaded by the homepage are not in Crescendo AI's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (2)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Concord](https://thirdpartyindex.com/vendors/concord.md): Sales chatbot
- [Otter Meeting Agent](https://thirdpartyindex.com/vendors/otter-meeting-agent.md): The subprocessor only has access to Customer Data in the course of customer-initiated support cases.

## Service status

Incidents it reported on its own status page.

- Last 5 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)
- Status page last read: 2026-11-12
- No incidents reported since Nov 7, 2026

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/crescendo-ai

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api