# Critical Start

Critical Start declares [5 subprocessors](https://thirdpartyindex.com/vendors/critical-start#subprocessors) in [its subprocessor list](https://trust.criticalstart.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/165359)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Okta](https://thirdpartyindex.com/vendors/okta) and [Gainsight Software](https://thirdpartyindex.com/vendors/gainsight-software). No published changes since we first read it on 2026-09-23.

Critical Start (criticalstart.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/critical-start
- Documents last verified: 2026-11-11
- Transparency rating: 84/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 3 tracked vendors directly, 39 within two hops, 168 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Critical Start, Third Party Index, https://thirdpartyindex.com/vendors/critical-start (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://trust.criticalstart.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-11-11 | 2026-10-27 |
| Data processing addendum | https://trust.criticalstart.com/ | 2026-11-11 | 2026-10-27 |
| Privacy policy | https://www.criticalstart.com/privacy | 2026-11-11 | 2026-10-30 |
| Terms | https://www.criticalstart.com/terms-of-use | 2026-11-11 | 2026-09-23 |
| Security page | https://www.criticalstart.com/resources | 2026-11-11 | 2026-11-10 |

## Subprocessors (5)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Service Provider | US | 2026-10-01 |
| [auth0 by Okta](https://thirdpartyindex.com/vendors/okta.md) | SSO for customer portal | US | 2026-09-23 |
| CS Technologies Private Ltd | Platform support and customer support | Pune, India | 2026-09-23 |
| [Gainsight](https://thirdpartyindex.com/vendors/gainsight-software.md) | Customer Communications tool for CSM team | US | 2026-09-23 |
| OneLogin by One Identity | SSO Services for internal access | US | 2026-09-23 |

Read from ([evidence](https://thirdpartyindex.com/evidence/7466)). CSV: https://thirdpartyindex.com/vendors/critical-start/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: ISO/IEC 27001, PCI DSS ([evidence](https://thirdpartyindex.com/evidence/7470))
- Claimed: SOC 2 ([evidence](https://thirdpartyindex.com/evidence/7470))

## Web Technologies

Critical Start's homepage made 246 requests to 28 domains, 13 services controlled by another company, and 1 domain not identified. Loaded on 2026-11-10 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

13 third parties by category: Advertising 3 (Google Cloud; reviewed: Clickagy; usually detected as Advertising: Xandr); Analytics 3 (ZoomInfo, LinkedIn; usually detected as Analytics: Cloudflare); Marketing automation 3 (6Sense Insights, Inc., Adobe, Salesloft); Cookie compliance 1 (OneTrust); Development 1 (reviewed: Pusher); JavaScript libraries 1 (Webflow); SEO 1 (Ahrefs). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (13)

- Webflow: 149 requests to website-files.com, d3e54v103j8qbb.cloudfront.net; Webflow 1.6.0, jQuery 3.5.1
- 6Sense Insights, Inc.: 19 requests to 6sc.co, 6sense.com; 6sense
- Google Cloud: 19 requests to google.com, gstatic.com, doubleclick.net, googletagmanager.com, fonts.googleapis.com, ajax.googleapis.com; DoubleClick Floodlight, Google Analytics, Google Font API, Google Hosted Libraries, Google Tag Manager
- OneTrust: 13 requests to cookielaw.org, onetrust.com; OneTrust
- ZoomInfo: 13 requests to insent.ai, zoominfo.com, zi-scripts.com; Insent, Zoominfo
- Clickagy: 7 requests to clickagy.com
- Adobe: 3 requests to marketo.net, mktoresp.com; Marketo
- LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- Salesloft: 3 requests to salesloft.com; Salesloft
- Ahrefs: 1 request to ahrefs.com; Ahrefs
- Cloudflare: 1 request to cloudflare.com
- Pusher: 1 request to pusher.com
- Xandr: 1 request to adnxs.com

### Unknown (1)

Domains not identified yet: webflow.services

### First party (1)

- Critical Start: 8 requests to criticalstart.io, criticalstart.com; Cloudflare, Font Awesome 6.5.2, HSTS, HTTP/3, Open Graph, Webpack, cdnjs

11 tracked companies loaded by the homepage are not in Critical Start's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (0)

No tracked vendor lists it.

## Incidents reported by Critical Start's subprocessors

Incidents reported in the last 30 days on their own status pages by 1 vendor Critical Start lists as a subprocessor. A subprocessor list names a company, not the service an incident touched.

- 2026-10-23: [Gainsight Software](https://thirdpartyindex.com/vendors/gainsight-software#status), which Critical Start lists as a subprocessor, reported Industry-wide PHP and Node.js security update (no impact stated)
- 2026-10-23: [Gainsight Software](https://thirdpartyindex.com/vendors/gainsight-software#status), which Critical Start lists as a subprocessor, reported Elevated SFDC errors for few customers (no impact stated)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/critical-start

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api