# Deskpro

Deskpro (deskpro.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/deskpro
- Documents last verified: 2026-09-29
- Transparency rating: 73/100 (how much it publishes, not how secure it is)
- Cite as: Deskpro, Third Party Index, https://thirdpartyindex.com/vendors/deskpro (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.deskpro.com/legal/sub-processors | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://www.deskpro.com/legal/dpa | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.deskpro.com/legal/privacy | 2026-09-29 | 2026-09-29 |
| Security page | https://www.deskpro.com/security | 2026-09-29 | 2026-09-29 |
| Status page | https://deskprostatus.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (12)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud hosting platform Server Location: US, EU, UK depends on cloud plan selected; Enterprise plan can select from 16 locations. Website: https://aws.amazon.com/about-aws/global-infrastructure/ | — | 2026-09-29 |
| [CloudFlare, Inc.](https://thirdpartyindex.com/vendors/cloudflare.md) | Content delivery network (CDN), providing cyber security layers Server Location: Global Website: https://www.cloudflare.com/ | — | 2026-09-29 |
| [Elasticsearch BV](https://thirdpartyindex.com/vendors/elasticsearch.md) | Full-text search and analytics engine Server Location: N/A Website: https://www.elastic.co/ | — | 2026-09-29 |
| [Google LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | Support email accounts Server Location: Global Website: https://www.gmail.com/ | — | 2026-09-29 |
| [Hetzner Online GmbH](https://thirdpartyindex.com/vendors/hetzner-online.md) | Web-hosting and virtual machines Server Location: EU Website: https://www.hetzner.com/ | — | 2026-09-29 |
| Linode, LLC | Legacy cloud and website servers Server Location: US Website: https://www.linode.com/ | — | 2026-09-29 |
| [New Relic](https://thirdpartyindex.com/vendors/new-relic.md) | Application monitoring Server Location: US Website: https://newrelic.com/ | — | 2026-09-29 |
| [PostHog](https://thirdpartyindex.com/vendors/posthog.md) | Usage Analytics Server Location: EU Website: https://posthog.com/ | — | 2026-09-29 |
| [Pusher, Inc.](https://thirdpartyindex.com/vendors/pusher.md) | Programmatic push notifications Server Location: US Website: https://www.pusher.com | — | 2026-09-29 |
| [SendGrid, Inc.](https://thirdpartyindex.com/vendors/sendgrid.md) | Email sending and receiving Server Location: Global Website: https://www.sendgrid.com | — | 2026-09-29 |
| [SparkPost, Inc.](https://thirdpartyindex.com/vendors/sparkpost.md) | Email delivery service Server Location: US Website: https://www.sparkpost.com/ | — | 2026-09-29 |
| [Twilio, Inc.](https://thirdpartyindex.com/vendors/twilio.md) | VoIP Platform Server Location: Global Website: https://www.twilio.com/ | — | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/17448)). CSV: https://thirdpartyindex.com/vendors/deskpro/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 5 reported incidents (0 major or critical, 3 minor, 2 with no impact stated)
- Typical time to resolve: 2 h 53 min
- 2026-08-20: Deskpro Cloud AI degraded (US hosting region) (minor)
- 2026-08-19: Images and attachments not loading (EU region) (minor)
- 2026-07-24: Potential authentication issues with Google Auth on cloud sites (minor)
- 2026-07-15: Service disruption during scheduled maintenance (no impact stated)
- 2026-07-13: Intermittent errors and slow performance (no impact stated)
- 2026-06-15: Intermittent errors when adding attachments (minor)
- 2026-05-20: WhatsApp & Meta Social Channels – Agent Replies Not Sending (minor)
- 2026-05-07: Inbound Voice Calls Not Alerting Agents (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api