# Dialpad Dialpad declares [28 subprocessors](https://thirdpartyindex.com/vendors/dialpad#subprocessors) in [its subprocessor list](https://trust.dialpad.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57&source=search), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/14474)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [OpenAI](https://thirdpartyindex.com/vendors/openai) and [Anthropic](https://thirdpartyindex.com/vendors/anthropic). No published changes since we first read it on 2026-09-28. [8 tracked vendors](https://thirdpartyindex.com/vendors/dialpad#used-by) name Dialpad as a subprocessor, including [Rapid7](https://thirdpartyindex.com/vendors/rapid7), [Airwallex US](https://thirdpartyindex.com/vendors/airwallex-us) and [Alcide](https://thirdpartyindex.com/vendors/alcide). Dialpad (dialpad.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/dialpad - Documents last verified: 2026-11-11 - Transparency rating: 84/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 0/6 (not found); security.txt 6/6; Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 20 tracked vendors directly, 127 within two hops, 460 within three; 8 tracked vendors rely on it directly, 23 within two hops, 76 within three - Cite as: Dialpad, Third Party Index, https://thirdpartyindex.com/vendors/dialpad (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.dialpad.com/ | 2026-11-11 | 2026-10-22 | | Subprocessor list | https://trust.dialpad.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57&source=search | 2026-11-11 | 2026-09-28 | | Data processing addendum | https://assets.ctfassets.net/r6vlh4dr9f5y/2fCkAgEdRQSJVhmi8nAifo/2d95c8e73cf4c4b2951d69d890bd19bc/Dialpad\_Data\_Processing\_Agreement.pdf | 2026-11-11 | 2026-09-21 | | Terms | https://www.dialpad.com/legal/msaterms/ | 2026-11-11 | 2026-09-21 | | security.txt | https://www.dialpad.com/.well-known/security.txt | 2026-11-11 | 2026-09-21 | | Status page | https://status.dialpad.com/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (28) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon.com](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Infrastructure and Hosting | US, Global | 2026-09-28 | | [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | AI, ML & Speech | US | 2026-09-28 | | [Appen](https://thirdpartyindex.com/vendors/appen.md) | AI, ML & Speech | US, Phillipines | 2026-09-28 | | [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth.md) | Telephony Infrastructure | US, EU | 2026-09-28 | | [Box](https://thirdpartyindex.com/vendors/box.md) | Document & File Management | US, EU, CA, JP, AU | 2026-09-28 | | [Braintrust](https://thirdpartyindex.com/vendors/braintrust.md) | AI, ML & Speech | Global | 2026-09-28 | | [Bugcrowd](https://thirdpartyindex.com/vendors/bugcrowd.md) | Identity, Security & Compliance | US | 2026-09-28 | | CirionTechnologies | Cloud Infrastructure & Hosting | Brazil | 2026-09-28 | | CobaltSpeech | AI, ML & Speech | US | 2026-09-28 | | [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Data, Analytics & Monitoring | US, Global | 2026-09-28 | | [Digital Realty](https://thirdpartyindex.com/vendors/digital-realty.md) | Cloud Infrastructure & Hosting | US, Canada | 2026-09-28 | | [Equinix](https://thirdpartyindex.com/vendors/equinix.md) | Cloud Infrastructure & Hosting | US, Netherlands, Hong Kong, Japan, Australia | 2026-10-01 | | [Gong](https://thirdpartyindex.com/vendors/gong.md) | Data, Analytics & Monitoring | US | 2026-09-28 | | Intelliquent | Telephony Infrastructure | US | 2026-09-28 | | [Labelbox](https://thirdpartyindex.com/vendors/labelbox.md) | AI, ML & Speech | US | 2026-09-28 | | [MaestroQA](https://thirdpartyindex.com/vendors/maestroqa.md) | Quality Assurance & Support | US | 2026-09-28 | | [Merge](https://thirdpartyindex.com/vendors/merge-api.md) | Software Integration | US, UK | 2026-09-28 | | Murf AI | AI, ML & Speech | US | 2026-09-28 | | [Okta](https://thirdpartyindex.com/vendors/okta.md) | Identity, Security & Compliance | US | 2026-09-28 | | [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | AI, ML & Speech | US | 2026-09-28 | | Relyance AI | Identity, Security & Compliance | US | 2026-09-28 | | [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Data, Analytics & Monitoring | US | 2026-09-28 | | [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Data, Analytics & Monitoring | US | 2026-09-28 | | SoftBank | Telephony Infrastructure | Japan | 2026-09-28 | | Symbio Networks | Telephony Infrastructure | Singapore, France | 2026-09-28 | | [T-Mobile US](https://thirdpartyindex.com/vendors/t-mobile.md) | Telephony Infrastructure | US | 2026-09-28 | | [Voxbone SA](https://thirdpartyindex.com/vendors/bandwidth.md) | Telephony Infrastructure | EU | 2026-09-28 | | [Zendesk®](https://thirdpartyindex.com/vendors/zendesk.md) | Quality Assurance & Support | Global | 2026-09-28 | Read from ([evidence](https://thirdpartyindex.com/evidence/14474)). CSV: https://thirdpartyindex.com/vendors/dialpad/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, PCI DSS, TX-RAMP, CSA STAR, CASA ([evidence](https://thirdpartyindex.com/evidence/750)) - Claimed: HIPAA, GDPR, CCPA/CPRA, Data Privacy Framework, PIPEDA, NIST CSF ([evidence](https://thirdpartyindex.com/evidence/750)) ## Web Technologies Dialpad's homepage made 104 requests to 5 domains, and 4 services controlled by another company. Loaded on 2026-11-03 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 4 third parties by category: A/B Testing 1 (Webflow); Cookie compliance 1 (Relyance Inc.); Personalisation 1 (usually detected as Personalisation: Contentful); Video players 1 (Wistia). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (4) - Contentful: 12 requests to ctfassets.net - Relyance Inc.: 4 requests to relyance.ai; Relyance AI - Webflow: 1 request to intellimize.co; Intellimize - Wistia: 1 request to wistia.com; Wistia ### First party (1) - Dialpad: 86 requests to dialpad.com; Cloudflare, Contentful, Framer Motion, HSTS, Next.js 15.5.18, Next.js App Router, Open Graph, PWA, Priority Hints, React, Sentry, Vercel, Vercel Analytics, Vercel Speed Insights 1.2.0, Webpack 1 tracked company loaded by the homepage is not in Dialpad's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (8) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Airwallex US](https://thirdpartyindex.com/vendors/airwallex-us.md): VoIP calling and AI-powered transcription/analytics for customer-facing calls; Voice / Call Analytics - [Alcide](https://thirdpartyindex.com/vendors/alcide.md) - [Dispel](https://thirdpartyindex.com/vendors/dispel.md): Phone service - [FundApps](https://thirdpartyindex.com/vendors/fundapps.md) - [Kudosity](https://thirdpartyindex.com/vendors/kudosity.md): Cloud communications - [Rapid7](https://thirdpartyindex.com/vendors/rapid7.md) - [UpGuard](https://thirdpartyindex.com/vendors/upguard.md): Cloud communication - [Veeva Systems](https://thirdpartyindex.com/vendors/veeva-systems.md): Management of user communications ## Service status Incidents it reported on its own status page. - Last 90 days: 9 reported incidents (3 major or critical, 6 minor, 0 with no impact stated) - Typical time to resolve: 48 min - Status page last read: 2026-11-12 - 2026-11-04: Some customers may be experiencing degraded performance with AI agents. (minor) - 2026-11-02: Service degradation affecting Dialpad AI Voice and Text Agents (major) - 2026-10-20: Some customers may be experiencing issues with devices. (minor) - 2026-10-20: Some customers may be experiencing issues making or receiving calls. (major) - 2026-09-23: Service degradation affecting some IVR Customers (minor) - 2026-09-15: Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls (minor) - 2026-09-03: Investigating degraded calling performance for some EU numbers and destinations (minor) - 2026-09-01: Partial service disruption (major) ## Incidents reported by Dialpad's subprocessors Incidents reported in the last 30 days on their own status pages by 8 vendors Dialpad lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Dialpad lists as a subprocessor, reported INC20000347 (minor) - 2026-11-12: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported AT&T SMS Delays (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-11: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported JFK Calling Incident - Inbound/Outbound Calling (minor) - 2026-11-11: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Dialpad lists as a subprocessor, reported US issues feed throwing intermittent errors (minor) - 2026-11-11: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Dialpad lists as a subprocessor, reported Account emails not being delivered (major) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Dialpad lists as a subprocessor, reported EU region replay ingestion latency (minor) - 2026-11-10: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 536 - Oklahoma City, OK (critical) - 2026-11-10: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Toll-Free Port Activation Delays (minor) - 2026-11-10: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 532 - Wichita, KS (no impact stated) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-09: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - Grand Island, NE (no impact stated) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Dialpad lists as a subprocessor, reported INC20000337 (minor) - 2026-11-07: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 256 Clarksburg WV (critical) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Dialpad lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-04: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Dialpad lists as a subprocessor, reported Ingestion delays across all data (minor) - 2026-11-04: [Box](https://thirdpartyindex.com/vendors/box#status), which Dialpad lists as a subprocessor, reported \[Minor\] Issue with Box AI (minor) - 2026-11-04: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 248 - Richmond, VA (no impact stated) - 2026-11-03: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Voice Authentication Incident - Pindrop (major) - 2026-11-03: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Dialpad lists as a subprocessor, reported Delays in spans and transactions processing (major) - 2026-11-03: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Dialpad lists as a subprocessor, reported Sentry.io dashboard and API is down (critical) - 2026-11-03: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Outbound 10DLC MMS Delivery Incident - T-Mobile, Verizon, AT&T (major) - 2026-11-03: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 246 - Culpeper, VA (no impact stated) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Brussels (BRU) data center incident (minor) - 2026-11-02: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Outbound 10DLC MMS Delivery Incident (minor) - 2026-11-02: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Non-North American Emergency Address Validation Incident (major) - 2026-11-02: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Dialpad lists as a subprocessor, reported Sentry dashboard is down (critical) - 2026-11-02: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 130 - Providence, RI (no impact stated) - 2026-10-31: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Outbound 10DLC MMS Delivery Delays - T-Mobile & Verizon (no impact stated) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Dialpad lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-30: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 246 - Culpeper, VA (no impact stated) - 2026-10-29: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 658 - Colorado Springs, CO (critical) - 2026-10-29: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Number Portability Checker Incident (major) - 2026-10-29: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 362 - Carbondale, IL (no impact stated) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Dialpad lists as a subprocessor, reported INC20000319 (minor) - 2026-10-28: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported 10DLC Campaign Provisioning - Order Delay (no impact stated) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Dialpad lists as a subprocessor, reported Metrics query are disrupted (major) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-28: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 548 - Wichita Falls, TX (no impact stated) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Outbound MMS Delays - AT&T (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-27: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 658 - Colorado Springs, CO (critical) - 2026-10-26: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported LAX Data Center Incident (minor) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-26: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Dialpad lists as a subprocessor, reported Elevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Toll-Free Port Activation Incident (minor) - 2026-10-23: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 668 - Tucson, AZ (no impact stated) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - Fresno/Los Angeles/San Luis Obispo, CA (major) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Inbound Messaging - Verizon & T-Mobile (minor) - 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Voice Authentication Incident - Pindrop (minor) - 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 328 - Dayton, OH (critical) - 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Off-Net Port Activations (major) - 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported US Voice Traffic (major) - 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 521 - Jefferson City, MO (no impact stated) - 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 973 - Palm Springs, CA (critical) - 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 234 - Pittsburgh, PA (no impact stated) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Outbound MMS Messaging - AT&T (minor) - 2026-10-21: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Toll-Free Port Activation Incident (major) - 2026-10-21: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 951 - Rocky Mount, NC (critical) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Dialpad lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Dialpad lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Dialpad lists as a subprocessor, reported Increased latency processing integration webhooks (minor) - 2026-10-21: [Merge API](https://thirdpartyindex.com/vendors/merge-api#status), which Dialpad lists as a subprocessor, reported Intermittent 429s (no impact stated) - 2026-10-21: [Merge API](https://thirdpartyindex.com/vendors/merge-api#status), which Dialpad lists as a subprocessor, reported Temporary Integration Downtime (no impact stated) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 548 - Wichita Falls, TX (no impact stated) - 2026-10-21: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 326 - Toledo, OH (no impact stated) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Dialpad lists as a subprocessor, reported Sentry.io not loading in US region (critical) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Dialpad lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 140 - Buffalo, NY (no impact stated) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 230 - Altoona, PA (no impact stated) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Japan outbound calling incident (no impact stated) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 924 - Erie, PA (no impact stated) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 246 - Culpeper, VA (critical) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 972 - Harrisonburg, VA (no impact stated) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Toll Free Outbound Calling Incident (major) - 2026-10-20: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Dialpad lists as a subprocessor, reported Sentry.io not loading (major) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 632 - Des Moines, IA (no impact stated) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Australia based SMS Messaging Incident (minor) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth International Market Impairment - 951 - Rocky Mount, NC (no impact stated) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 220 - Pleasantville, NJ (no impact stated) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Dialpad lists as a subprocessor, reported INC20000294 (critical) - 2026-10-20: [Box](https://thirdpartyindex.com/vendors/box#status), which Dialpad lists as a subprocessor, reported \[Medium\] Issue with multiple Box Services (major) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported LATA 246 CLEC Market Outage - Fredericksburg/Culpepper, VA (no impact stated) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 924 - Erie, PA (no impact stated) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 230 - Altoona, PA (no impact stated) - 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported LATA 927 CLEC Market Outage - Harrisonburg, VA (no impact stated) - 2026-10-19: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported MMS Delivery Incident - Verizon (minor) - 2026-10-19: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported SMS and MMS Delivery Delays - AT&T (minor) - 2026-10-19: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Dialpad lists as a subprocessor, reported Sentry is down (critical) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported File Download errors (minor) - 2026-10-19: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Toll-free Port Activation Delays (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Dialpad lists as a subprocessor, reported INC20000290 (minor) - 2026-10-18: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 542 - Midland, TX (no impact stated) - 2026-10-18: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported New Number Order Delays (no impact stated) - 2026-10-16: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported MMS Delivery Incident (no impact stated) - 2026-10-16: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 635 - Cedar Rapids, IA (no impact stated) - 2026-10-16: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 644- Omaha, NE (no impact stated) - 2026-10-16: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 646 - Grand Island, NE (no impact stated) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Dialpad lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Messaging Delays - Verizon and T-Mobile (minor) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-15: [Box](https://thirdpartyindex.com/vendors/box#status), which Dialpad lists as a subprocessor, reported \[Major\] Issue with Box Drive (major) - 2026-10-15: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 521 - Jefferson City, MO (no impact stated) - 2026-10-14: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported MMS Delivery Delays -T-Mobile & Verizon (no impact stated) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 654 - Cheyenne, WY (no impact stated) - 2026-10-14: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Toll-free port activation incident (no impact stated) - 2026-10-14: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 538 - Tulsa, OK (no impact stated) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-14: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Dialpad lists as a subprocessor, reported Ingestion Halted for EAP data in EU (major) - 2026-10-14: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 536 - Oklahoma City, OK (no impact stated) - 2026-10-14: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Bandwidth Local Market Impairment - 977 - Macomb, IL (critical) - 2026-10-13: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Dialpad lists as a subprocessor, reported Outbound MMS Delays - T-Mobile (no impact stated) - 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Dialpad lists as a subprocessor, reported INC20000277 (minor) - 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Dialpad lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/dialpad ## Security contact From its security.txt (https://www.dialpad.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/759)): - Contact: mailto:security@dialpad.com - Contact: https://www.dialpad.com/trust/vulnerability/ - Security jobs: https://www.dialpad.com/careers/ - Languages: en - Expired 2026-08-15 --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api