# DroneDeploy

DroneDeploy (dronedeploy.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/dronedeploy
- Documents last verified: 2026-09-29
- Transparency rating: 44/100 (how much it publishes, not how secure it is)
- Cite as: DroneDeploy, Third Party Index, https://thirdpartyindex.com/vendors/dronedeploy (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.dronedeploy.com/ | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://www.dronedeploy.com/legal/subprocessors | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://www.dronedeploy.com/legal/gdpr-data-processing-agreement | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://dronedeploy.com/legal/privacy | 2026-09-29 | 2026-09-29 |
| Terms | https://dronedeploy.com/legal/master-services-agreement | 2026-09-29 | 2026-09-29 |
| Security page | https://dronedeploy.com/product/security | 2026-09-29 | 2026-09-29 |
| Status page | https://status.dronedeploy.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Compliance

As its trust center lists them.

- Audited: SOC 1 Type II, SOC 2 Type II, SOC 3, ISO/IEC 27001 ([evidence](https://thirdpartyindex.com/evidence/16281))
- Claimed: GDPR, CCPA/CPRA, Data Privacy Framework ([evidence](https://thirdpartyindex.com/evidence/16281))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 81 days: 10 reported incidents (8 major or critical, 1 minor, 1 with no impact stated)
- Typical time to resolve: 2 h 22 min
- 2026-09-28: Overlay uploads stuck in 'Waiting for Upload and Alignment' status (major)
- 2026-09-25: Delays in dock media processing (major)
- 2026-09-23: Some docks offline (major)
- 2026-09-14: Enterprise Phone Support Unavailable (major)
- 2026-08-25: BIM upload and processing failures (no impact stated)
- 2026-08-24: Dock Automation: Some Dock drones offline/unable to take off (major)
- 2026-08-07: Safety AI Reports failing (critical)
- 2026-07-30: Intermittent issues loading elevation layer (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api