# Element

Element (element.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/element
- Documents last verified: 2026-09-30
- Transparency rating: 83/100 (how much it publishes, not how secure it is)
- Cite as: Element, Third Party Index, https://thirdpartyindex.com/vendors/element (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.element.io/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://static.element.io/legal/data-processing-agreement.pdf#subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://static.element.io/legal/data-processing-agreement.pdf | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://element.io/en/legal/privacy | 2026-09-30 | 2026-09-30 |
| Terms | https://static.element.io/legal/terms-of-use.pdf | 2026-09-30 | 2026-09-30 |
| security.txt | https://element.io/.well-known/security.txt | 2026-09-30 | 2026-09-30 |
| Status page | https://status.element.io/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (6)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | — | Dependent on customer (Ohio, US; Amsterdam, Frankfurt, EU; London, England) | 2026-09-30 |
| [Hubspot. Inc.](https://thirdpartyindex.com/vendors/hubspot.md) | — | United States | 2026-09-30 |
| [Posthog](https://thirdpartyindex.com/vendors/posthog.md) | — | United States or Germany | 2026-09-30 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | — | UK | 2026-09-30 |
| [Twillio](https://thirdpartyindex.com/vendors/twilio.md) | — | United States | 2026-09-30 |
| Zammad | — | Germany | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19850)). CSV: https://thirdpartyindex.com/vendors/element/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)
- 2026-04-27: Issue with Gitter login methods (minor)
- 2025-12-05: Helm Registry registry.element.io/helm access issues (major)
- 2025-11-18: Issues at CloudFlare causing widespread outages in EMS (major)

## Security contact

From its security.txt (https://element.io/.well-known/security.txt):

- Contact: mailto:security@element.io
- Disclosure policy: https://element.io/security/security-disclosure-policy/
- Encryption key: https://element.io/.well-known/pgp-key.txt

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api