# Employment Hero Employment Hero declares [58 subprocessors](https://thirdpartyindex.com/vendors/employment-hero#subprocessors) in [its subprocessor list](https://trust.employmenthero.com/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/250599)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-09-22. [2 tracked vendors](https://thirdpartyindex.com/vendors/employment-hero#used-by) name Employment Hero as a subprocessor, including [Data Zoo](https://thirdpartyindex.com/vendors/data-zoo) and [Lumify Work](https://thirdpartyindex.com/vendors/lumify-work). Employment Hero (employmenthero.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/employment-hero - Documents last verified: 2026-11-11 - Transparency rating: 90/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 47 tracked vendors directly, 310 within two hops, 732 within three; 2 tracked vendors rely on it directly, 4 within two hops, 947 within three - Cite as: Employment Hero, Third Party Index, https://thirdpartyindex.com/vendors/employment-hero (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.employmenthero.com/ | 2026-11-11 | 2026-11-10 | | Subprocessor list | https://trust.employmenthero.com/subprocessors | 2026-11-11 | 2026-11-10 | | Data processing addendum | https://employmenthero.com/legals/privacy-policy/data-processing/ | 2026-11-11 | 2026-10-12 | | Privacy policy | https://employmenthero.com/legals/privacy-policy/ | 2026-11-11 | 2026-09-22 | | Terms | https://employmenthero.com/legals/terms-conditions/ | 2026-11-11 | 2026-10-20 | | security.txt | https://employmenthero.com/.well-known/security.txt | 2026-11-11 | 2026-09-22 | | Status page | https://status.employmenthero.com/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (58) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | Abnormal Security | Processing Activity: Threat detection by scanning inbound emails for suspicious activity, phishing, or malware through content and metadata analysis via APIs. GDPR Transfer Mechanism: Adequacy Decision; Security | European Union | 2026-09-28 | | Abstract API | Document management; Processing Activity: Identification of geolocation data to enhance location-based services and user experiences. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Affinda](https://thirdpartyindex.com/vendors/affinda.md) | Data analytics; Processing Activity: User onboarding, engagement, and product experience optimisation through in-app messaging and tutorials. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Airtable](https://thirdpartyindex.com/vendors/airtable.md) | Collaboration; Processing Activity: Collaborative management of structured business data in a cloud database that we sync. GDPR Transfer Mechanism: Adequacy Decision | Canada | 2026-09-28 | | [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud provider; Processing Activity: Cloud service provider used for secure data storage, processing, and hosting infrastructure. GDPR Transfer Mechanism: Standard Contractual Clauses | Australia, Ireland, Canada | 2026-09-28 | | [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | AI Services; Processing Activity: AI-assisted drafting, analysis, summarisation, workflow support, and coding via the Claude models. Provides AI models in support of our AI/ML-powered features. Data is not used to train Anthropic's AI models under EH's enterprise agreement. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Appcues](https://thirdpartyindex.com/vendors/appcues.md) | Processing Activity: User onboarding, engagement, and product experience optimisation through in-app messaging and tutorials. GDPR Transfer Mechanism: Standard Contractual Clauses; Product and design | USA | 2026-09-28 | | [Atlassian](https://thirdpartyindex.com/vendors/atlassian.md) | Collaboration; Processing Activity: Comprehensive issue tracking, agile project management, and team collaboration across development and operations teams. GDPR Transfer Mechanism: Standard Contractual Clauses | Australia | 2026-09-28 | | [Braze](https://thirdpartyindex.com/vendors/braze.md) | Marketing; Processing Activity: Multi-channel customer engagement services, including personalised messaging and campaign delivery. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Cloud Infrastructure; Processing Activity: Content delivery network and web security services providing DDoS protection, DNS resolution, traffic optimisation, and edge caching for EH's web-facing infrastructure. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Content Snare](https://thirdpartyindex.com/vendors/content-snare.md) | Onboarding and Implementation; Processing Activity: Secure collection and storage of customer documents and information during Employment Hero's managed implementation and onboarding, via a client portal where users upload files and complete structured requests. GDPR Transfer Mechanism: Standard Contractual Clauses | Australia, USA | 2026-09-28 | | [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Cloud monitoring; Processing Activity: Real-time cloud monitoring and application performance management for infrastructure and application diagnostics. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [dbt Cloud](https://thirdpartyindex.com/vendors/dbt-labs.md) | Data analytics; Processing Activity: Transformation and modelling of warehouse data for analytics GDPR Transfer Mechanism: Standard Contractual Clauses | Australia | 2026-09-28 | | [Delighted](https://thirdpartyindex.com/vendors/qualtrics.md) | Processing Activity: Collection and analysis of customer feedback to measure Net Promoter Score (NPS) GDPR Transfer Mechanism: Standard Contractual Clauses; Product and design | USA | 2026-09-28 | | [DocuSign](https://thirdpartyindex.com/vendors/docusign.md) | Document management; Processing Activity: Secure e-signature collection and automated document lifecycle management for contracts. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs.md) (AI model provider: ElevenLabs) | AI Voice / Text-to-Speech; Processing Activity: AI-powered text-to-speech voice synthesis used to generate and deliver interviewer voices in AI Video Interview experiences. Processes text input and produces synthetic audio output; may also process any personal data contained in interview script content. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [FiveTran](https://thirdpartyindex.com/vendors/fivetran.md) | Data storage and processing; Processing Activity: Data Extraction Services from internal source and third party systems GDPR Transfer Mechanism: Standard Contractual Clauses | Australia, Canada, USA | 2026-09-28 | | [FrankieOne](https://thirdpartyindex.com/vendors/frankieone.md) | Processing Activity: ID verification services for compliance with Know Your Customer (KYC) / Know Your Business (KYB) requirements. GDPR Transfer Mechanism: Standard Contractual Clauses; Security | Australia | 2026-09-28 | | [G2.com](https://thirdpartyindex.com/vendors/g2-com.md) | Data analytics; Processing Activity: Online review platform used to collect and manage customer reviews. We may use these platforms to send email invitations to customers to provide a review of our services. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Gong](https://thirdpartyindex.com/vendors/gong.md) | Processing Activity: Revenue intelligence platform used to record, transcribe, and analyse sales calls, emails, and customer interactions to support pipeline management, forecasting, and sales coaching. GDPR Transfer Mechanism: Standard Contractual Clauses; Sales Intelligence | USA | 2026-09-28 | | [Google](https://thirdpartyindex.com/vendors/google-cloud.md) (AI model provider: Google Vertex AI / Gemini) | Processing Activity: Suite of services supporting EH's core business operations, including identity and authentication (Google SSO), email communications (Gmail), file storage and document collaboration (Google Drive, Google Docs/Sheets/Slides), web traffic analysis (Google Analytics), video conferencing (Google Meet), general workspace and productivity tooling, AI-assisted research and knowledge management (NotebookLM), and AI-assisted drafting, analysis and workflow support (Gemini). Data is not used to train Google's AI models under EH's enterprise agreement. GDPR Transfer Mechanism: Standard Contractual Clauses; Productivity, infrastructure & AI services | USA | 2026-09-28 | | [Google Gemini](https://thirdpartyindex.com/vendors/google-cloud.md) (AI model provider: Google Vertex AI / Gemini) | AI Services; Processing Activity: AI-assisted drafting, analysis, summarisation, and workflow support. Provides AI models in support of our AI/ML-powered features. Data is not used to train Google's AI models under EH's enterprise agreement. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Hightouch](https://thirdpartyindex.com/vendors/hightouch.md) | Data analytics; Processing Activity: Automated syncing of business data from source systems into the data warehouse via Fivetran for analytics and reporting. Syncing data from the warehouse into business applications for activation and operational use. GDPR Transfer Mechanism: Standard Contractual Clauses | Australia | 2026-09-28 | | Intercede Solutions | Business process automation and integration platform (e.g., Workato); Processing Activity: Business process automation and integration platform, leveraging the Workato platform to streamline workflows. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Customer support; Processing Activity: Take information/queries from customers, run it through Fin's AI Agent service, potentially also run a RAG against Zendesk's knowledge base, and then deflect or escalate the customer concerns. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Langchain](https://thirdpartyindex.com/vendors/langchain.md) | Engineering; Processing Activity: Logging and monitoring input/output data in Hero AI, SmartMatch and large language models (LLM) for optimising performance analytics. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Loggly](https://thirdpartyindex.com/vendors/solarwinds.md) | Cloud monitoring; Processing Activity: Real-time log aggregation and analysis for debugging and operational monitoring. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Marketo](https://thirdpartyindex.com/vendors/marketo.md) | Marketing; Processing Activity: Lead nurturing, email marketing, and comprehensive automation of marketing activities. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-22 | | [Metabase](https://thirdpartyindex.com/vendors/metabase.md) | Data analytics; Processing Activity: Querying and visualisation of company data for insights and reporting GDPR Transfer Mechanism: Standard Contractual Clauses | Australia, Canada | 2026-09-28 | | [Microsoft](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud Infrastructure; Processing Activity: Cloud infrastructure and productivity services including data storage, compute, and collaboration tooling via Microsoft Azure and Microsoft 365. This also includes AI features like Copilot. Personal Data is not used to train Microsoft's AI models under our agreement. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Mixmax](https://thirdpartyindex.com/vendors/mixmax.md) | Processing Activity: Automation of email campaigns, scheduling, and tracking for customer engagement. GDPR Transfer Mechanism: Standard Contractual Clauses; Sales | USA | 2026-09-28 | | [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel.md) | Data analytics; Processing Activity: Advanced analytics for tracking user interactions and product performance in web and mobile applications. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Mux](https://thirdpartyindex.com/vendors/mux.md) | Processing Activity: Recording, processing, and storing candidate introduction videos for seamless job application evaluations. GDPR Transfer Mechanism: Standard Contractual Clauses; Product and design | USA | 2026-09-28 | | [Nooks](https://thirdpartyindex.com/vendors/nooks.md) | Processing Activity: AI-powered sales dialling platform used to manage outbound calling workflows, automate call queues, and capture call activity data in support of sales development operations. Data is not used to train Nooks' AI models, as EH has opted out. GDPR Transfer Mechanism: Standard Contractual Clauses; Sales Communications | USA | 2026-11-10 | | [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | IT; Processing Activity: Integration of AI capabilities into product features, including natural language processing and automated content generation. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [OptinMonster](https://thirdpartyindex.com/vendors/optinmonster.md) | Marketing; Processing Activity: Integration of AI capabilities into product features, including natural language processing and automated content generation. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Outreach](https://thirdpartyindex.com/vendors/outreach.md) | Processing Activity: Customer relationship management for email marketing, lead generation, and sales engagement. GDPR Transfer Mechanism: Standard Contractual Clauses; Sales | USA | 2026-09-28 | | [Own Backup](https://thirdpartyindex.com/vendors/own.md) | Data storage and processing; Processing Activity: Comprehensive backup and recovery solution for relationship management data within Salesforce and other platforms. GDPR Transfer Mechanism: Standard Contractual Clauses | Australia | 2026-09-28 | | Ozedi | Processing Activity: SuperStream-compliant messaging and data transmission for superannuation contributions, including secure routing of employer contribution data and payment instructions to superannuation funds. GDPR Transfer Mechanism: Standard Contractual Clauses; Superannuation / Payroll messaging | Australia | 2026-09-28 | | Reachdesk | Collaboration; Processing Activity: Management and delivery of personalised corporate promotional campaigns. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Recall.ai](https://thirdpartyindex.com/vendors/hyperdoc-a-k-a-recall-ai.md) | Processing activity: Meeting bot and recording APl used to capture audio, video, transcripts. and metadata from video conferencing platforms, supporting Al-powered meeting notetaking and summarisation features. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Relevance AI](https://thirdpartyindex.com/vendors/relevance-ai.md) | Processing Activity: Deployment of AI agents for business functions, data analysis and customer interactions GDPR Transfer Mechanism: Contractual Clauses | Australia | 2026-09-28 | | [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Processing Activity: Comprehensive customer relationship management (CRM) platform for managing sales, marketing, and customer service. GDPR Transfer Mechanism: Standard Contractual Clauses; Sales | Australia | 2026-09-28 | | [SendGrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Engineering; Processing Activity: Email delivery service for transactional and marketing communications. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | Shaype | Document management; Processing Activity: Provision of banking infrastructure, including account opening, payments processing, KYC/PEP/sanction checks, and debit card issuance. GDPR Transfer Mechanism: Standard Contractual Clauses | Australia | 2026-09-28 | | [Sisense](https://thirdpartyindex.com/vendors/sisense.md) | Data analytics; Processing Activity: Advanced business intelligence platform for data visualisation and analytics GDPR Transfer Mechanism: Standard Contractual Clauses | Australia, USA | 2026-09-28 | | [Slack](https://thirdpartyindex.com/vendors/slack.md) | Collaboration; Processing Activity: Real-time messaging and file sharing for team communication and collaboration. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Analytics and reporting; Processing Activity: Cloud-based SaaS data warehouse used for business intelligence, analytics, reporting, and AI/ML workloads. GDPR Transfer Mechanism: SCCs (Snowflake is a US-headquartered SaaS vendor) | Australia, Canada | 2026-09-28 | | [Tableau](https://thirdpartyindex.com/vendors/tableau.md) | Data analytics; Processing Activity: Visualisation and analysis of business data for reporting and decision-making. GDPR Transfer Mechanism: Standard Contractual Clauses | Australia | 2026-09-28 | | Trustpilot | Marketing; Processing Activity: Online review platform used to collect and manage customer reviews. We may use these platforms to send email invitations to customers to provide a review of our services. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | IT; Processing Activity: Programmable SMS and communication services for customer interactions and notifications. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Vitally](https://thirdpartyindex.com/vendors/vitally.md) | Customer support; Processing Activity: Customer success platform providing real-time insights and analytics for business intelligence. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | Weavr | Document management; Processing Activity: Embedded finance platform offering payment solutions, virtual accounts, and banking-as-a-service functionality. GDPR Transfer Mechanism: N/A | United Kingdom | 2026-09-28 | | [Zapier](https://thirdpartyindex.com/vendors/zapier.md) | Collaboration; Processing Activity: Workflow automation for connecting and syncing web applications to streamline processes. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Customer support; Processing Activity: Helpdesk and support ticketing system for managing customer service inquiries. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | | Zepto | Payment processing; Processing Activity: Real-time account-to-account payment processing, including direct debit, PayTo collections, NPP-based fund disbursements, and payment verification services for superannuation contributions and payroll payments. GDPR Transfer Mechanism: Standard Contractual Clauses | Australia | 2026-09-28 | | Zinc | Background Screening; Processing Activity: Pre-employment background screening: processes candidate details submitted on behalf of customer-employers to carry out requested background checks, acting only on Employment Hero's written instructions. GDPR Transfer Mechanism: Standard Contractual Clauses | United Kingdom | 2026-10-30 | | [ZoomInfo](https://thirdpartyindex.com/vendors/zoominfo.md) | Other; Processing Activity: Business intelligence and B2B contact database for lead generation and marketing. GDPR Transfer Mechanism: Standard Contractual Clauses | USA | 2026-09-28 | Read from ([evidence](https://thirdpartyindex.com/evidence/13171)). CSV: https://thirdpartyindex.com/vendors/employment-hero/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 5. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO/IEC 42001 ([evidence](https://thirdpartyindex.com/evidence/13880)) - Claimed: GDPR ([evidence](https://thirdpartyindex.com/evidence/13880)) ## Web Technologies Employment Hero's homepage made 332 requests to 18 domains, and 12 services controlled by another company. Loaded on 2026-11-09 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 12 third parties by category: Analytics 3 (Cloudflare; reviewed: Mixpanel; usually detected as Analytics: Plausible Analytics); A/B Testing 2 (Webtrends Optimize, Optimizely); Tag managers 1 (Google Cloud); Marketing automation 1 (OptinMonster); Live chat 1 (Qualified.com, Inc.); Cookie compliance 1 (OneTrust); Issue trackers 1 (usually detected as Issue trackers: Sentry); Search engines 1 (reviewed: Algolia); Video players 1 (Wistia). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (12) - Wistia: 105 requests to wistia.com, wistia.net; Wistia - Qualified.com, Inc.: 30 requests to qualified.com; Qualified - OptinMonster: 18 requests to omappapi.com; OptinMonster (its subprocessor list names it too) - OneTrust: 11 requests to onetrust.com; OneTrust - Webtrends Optimize: 7 requests to webtrends-optimize.com, webtrends-optimize.workers.dev; Webtrends Optimize - Google Cloud: 3 requests to doubleclick.net, google.com, googletagmanager.com; Google Tag Manager (its subprocessor list names it too) - Optimizely: 3 requests to optimizely.com; Optimizely - Sentry: 2 requests to sentry.io - Algolia: 1 request to algolia.net - Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights (its subprocessor list names it too) - Mixpanel: 1 request to mxpnl.com (its subprocessor list names it too) - Plausible Analytics: 1 request to plausible.io ### First party (1) - Employment Hero: 149 requests to employmenthero.com, employmenthero.io; Amazon CloudFront, Amazon Web Services, Employment Hero, HSTS, HTTP/3, MySQL, Nginx, Open Graph, PHP, Plausible, RSS, React, Sentry, The SEO Framework, WordPress, WordPress Block Editor, WordPress Site Editor, jQuery 3.7.1, jQuery Migrate 3.4.1, styled-components 6.4.4 5 tracked companies loaded by the homepage are not in Employment Hero's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (2) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Data Zoo](https://thirdpartyindex.com/vendors/data-zoo.md): HR Management; Payroll and Employee benefits - [Lumify Work](https://thirdpartyindex.com/vendors/lumify-work.md): Human resources ## Service status Incidents it reported on its own status page. - Last 90 days: 11 reported incidents (8 major or critical, 2 minor, 1 with no impact stated) - Typical time to resolve: 2 h 11 min - Status page last read: 2026-11-12 - 2026-11-02: Error Saving Management Notes (minor) - 2026-10-27: Users unable to load expense management (major) - 2026-10-27: HR Platform currently experience a 504 error (critical) - 2026-10-25: Investigating: Issue accessing employee files (major) - 2026-10-14: Users are encountering an error message when submitting timesheets on the Employment Hero Work App (major) - 2026-10-13: Users are unable to access expense claims and management (major) - 2026-10-06: Candidates are unable to view/open offer letters (minor) - 2026-09-11: HR Documents - Optional Clauses are not disappearing from finalised documents (major) ## Incidents reported by Employment Hero's subprocessors Incidents reported in the last 30 days on their own status pages by 17 vendors Employment Hero lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported GPT-image-2.5 and 2.6 Sunburst & Flare High error rate (minor) - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Employment Hero lists as a subprocessor, reported INC20000347 (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Failures from Twilio to GCI United States (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from Twilio 10DLC to AT&T United States (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Sierra Leone (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures From Long Code Numbers to AT&T in the US (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures in JP1 (minor) - 2026-11-11: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported Cloud IDE sessions failed to load (no impact stated) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor) - 2026-11-11: [Qualtrics](https://thirdpartyindex.com/vendors/qualtrics#status), which Employment Hero lists as a subprocessor, reported Latency in multiple services in the Japanese region (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated) - 2026-11-11: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Scribe v3 Live outage (major) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Issue resolved (minor) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor) - 2026-11-10: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported Degraded run performance due to dbt State service disruption (no impact stated) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor) - 2026-11-09: [Qualtrics](https://thirdpartyindex.com/vendors/qualtrics#status), which Employment Hero lists as a subprocessor, reported We experienced an issue loading survey projects and the My Projects Page in the European region (no impact stated) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Employment Hero lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Employment Hero lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor) - 2026-11-06: [Hightouch](https://thirdpartyindex.com/vendors/hightouch#status), which Employment Hero lists as a subprocessor, reported Processing delay for subset of Events (no impact stated) - 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor) - 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor) - 2026-11-06: [ZoomInfo](https://thirdpartyindex.com/vendors/zoominfo#status), which Employment Hero lists as a subprocessor, reported Chorus - Login and Call Recording (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-06: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Employment Hero lists as a subprocessor, reported Elevated errors and latencies in the European hosting region. (major) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Notification Logs Unavailable in Console (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor) - 2026-11-05: [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel#status), which Employment Hero lists as a subprocessor, reported Duplicate charges on a subset of customer accounts (no impact stated) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-04: [Mux](https://thirdpartyindex.com/vendors/mux#status), which Employment Hero lists as a subprocessor, reported RTMP and SRT live stream disconnects (minor) - 2026-11-04: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Employment Hero lists as a subprocessor, reported Chat with Sales temporarily unavailable (no impact stated) - 2026-11-04: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported Jobs list and Environment pages failing to load (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor) - 2026-11-04: [Mux](https://thirdpartyindex.com/vendors/mux#status), which Employment Hero lists as a subprocessor, reported RTMP and SRT live streams disconnection (major) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Delayed Email Validation History (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor) - 2026-11-04: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported Git errors for projects connected to GitHub over SSH (major) - 2026-11-04: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Intermittent Sign in issue (no impact stated) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-03: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Employment Hero lists as a subprocessor, reported Delayed or failed template recommendations and template setup (no impact stated) - 2026-11-03: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported dbt Studio error loop with restarting dbt Studio (minor) - 2026-11-03: [Qualtrics](https://thirdpartyindex.com/vendors/qualtrics#status), which Employment Hero lists as a subprocessor, reported EX project issues in the Western US region (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor) - 2026-11-03: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported Expired GitLab project access tokens not refreshing causing failures in posting commit statuses (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor) - 2026-11-03: [Mux](https://thirdpartyindex.com/vendors/mux#status), which Employment Hero lists as a subprocessor, reported Delays in some video processing tasks (major) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Media Streams Audio Delays (minor) - 2026-11-03: [Qualtrics](https://thirdpartyindex.com/vendors/qualtrics#status), which Employment Hero lists as a subprocessor, reported Legacy Results-Report export issues in FedRAMP environment (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated) - 2026-11-02: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Employment Hero lists as a subprocessor, reported "Chat with Sales" page not loading (no impact stated) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor) - 2026-11-02: [ZoomInfo](https://thirdpartyindex.com/vendors/zoominfo#status), which Employment Hero lists as a subprocessor, reported Chorus - MS Teams Call Recording (no impact stated) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor) - 2026-11-02: [Qualtrics](https://thirdpartyindex.com/vendors/qualtrics#status), which Employment Hero lists as a subprocessor, reported XM Directory Task issues in the Eastern US and United Kingdom regions (no impact stated) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor) - 2026-11-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor) - 2026-10-30: [LangChain](https://thirdpartyindex.com/vendors/langchain#status), which Employment Hero lists as a subprocessor, reported Increased latency and 500 rate (major) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Employment Hero lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Employment Hero lists as a subprocessor, reported Slow Fin Procedures (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-30: [Appcues](https://thirdpartyindex.com/vendors/appcues#status), which Employment Hero lists as a subprocessor, reported Appcues SDK performance degredation (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-30: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported ElevenCreative - Image & Video - Degraded performance (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor) - 2026-10-29: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported dbt Wizard SQL execution failing (major) - 2026-10-29: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Employment Hero lists as a subprocessor, reported Discord integration issues (no impact stated) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Employment Hero lists as a subprocessor, reported INC20000319 (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Employment Hero lists as a subprocessor, reported Link Shortening Redirect Errors on Branded Domains (minor) - 2026-10-28: [Mux](https://thirdpartyindex.com/vendors/mux#status), which Employment Hero lists as a subprocessor, reported Elevated Mux Video Errors (critical) - 2026-10-28: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported Degraded performance across dbt platform (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Employment Hero lists as a subprocessor, reported Metrics query are disrupted (major) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor) - 2026-10-28: [ZoomInfo](https://thirdpartyindex.com/vendors/zoominfo#status), which Employment Hero lists as a subprocessor, reported Neverbounce - Job Processing (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Twilio Console Errors (no impact stated) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures From Twilio Phone Numbers to Germany (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-26: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Employment Hero lists as a subprocessor, reported Elevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder (major) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor) - 2026-10-23: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Employment Hero lists as a subprocessor, reported Connection errors affecting Salesforce Pardot Zaps (major) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-23: [Qualtrics](https://thirdpartyindex.com/vendors/qualtrics#status), which Employment Hero lists as a subprocessor, reported Salesforce Integration issues in all regions (minor) - 2026-10-23: [Qualtrics](https://thirdpartyindex.com/vendors/qualtrics#status), which Employment Hero lists as a subprocessor, reported Customer Hub Issues (no impact stated) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported dbt deps failures in dbt job runs and Studio (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor) - 2026-10-22: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Employment Hero lists as a subprocessor, reported Security updates in progress for third-party software components (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor) - 2026-10-22: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Employment Hero lists as a subprocessor, reported Assessment of recently reported PHP vulnerabilities (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported RCS Inbound Events Delayed (minor) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Billing Delays (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Mux](https://thirdpartyindex.com/vendors/mux#status), which Employment Hero lists as a subprocessor, reported Mux Data Collection Latency (major) - 2026-10-21: [Mux](https://thirdpartyindex.com/vendors/mux#status), which Employment Hero lists as a subprocessor, reported Degraded VOD playback (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Employment Hero lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Employment Hero lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel#status), which Employment Hero lists as a subprocessor, reported Degraded Service for Requests to decide.mixpanel.com (no impact stated) - 2026-10-21: [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel#status), which Employment Hero lists as a subprocessor, reported Degraded Service for Requests to decide.mixpanel.com (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Claude MCP connection not working (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported EU Agents disruption in SIP calls (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Marketing website (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Inbound Twilio calls experiencing intermittent connection failures (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported \[Isolated environments\] Issue with voices on EU and India Residency environments (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Request failures with the V3 model (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Increased Rate of LLM Failure Errors on Agent Platform Calls (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Instant Voice Clone creation failures (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Increased Dubbing Latency and Failure Rate (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported EU Residency - Conversation history not showing for recent calls (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Some support request forms may be unavailable (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported ElevenReader Elevated Error Rates (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Payment Issues (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Website Slowness and API Request Latency (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Website authentication rejecting all frontend requests (critical) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Agent SIP Conversation Disruption (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Some TTS requests seeing increased latency (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Elevated error rate for Eleven Multilingual v2 model (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Elevated error rates querying voices (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Increased error rate for Forced Alignment (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Transfer to Human not working correctly (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Elevated error rates for TTS v3, Dubbing, STT (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Employment Hero lists as a subprocessor, reported Increased API error rate (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Employment Hero lists as a subprocessor, reported Delayed real-time updates in Zapier Tables (no impact stated) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Employment Hero lists as a subprocessor, reported Upstream errors with the BambooHR integration (no impact stated) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Employment Hero lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor) - 2026-10-20: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported Delayed and stuck job runs in EMEA (minor) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Employment Hero lists as a subprocessor, reported INC20000294 (critical) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported File Download errors (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor) - 2026-10-19: [Qualtrics](https://thirdpartyindex.com/vendors/qualtrics#status), which Employment Hero lists as a subprocessor, reported Discover Connector issues (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Employment Hero lists as a subprocessor, reported INC20000290 (minor) - 2026-10-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-16: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Employment Hero lists as a subprocessor, reported Errors publishing Zaps from Guided Templates with app approvals enabled (major) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Employment Hero lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Email suppression issues (no impact stated) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor) - 2026-10-15: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported Intermittent dbt package download failures (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor) - 2026-10-15: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported Some scheduled job runs cancelled in US region (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor) - 2026-10-14: [LangChain](https://thirdpartyindex.com/vendors/langchain#status), which Employment Hero lists as a subprocessor, reported Sandbox Performance Degraded (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-14: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Employment Hero lists as a subprocessor, reported Customer contact details showing up as "Redacted" in the Intercom Inbox (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor) - 2026-10-14: [Qualtrics](https://thirdpartyindex.com/vendors/qualtrics#status), which Employment Hero lists as a subprocessor, reported Copied report generation issues in all regions (no impact stated) - 2026-10-14: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported Codex API: intermittent metadata access (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Employment Hero lists as a subprocessor, reported Permission errors affecting shared Forms, Canvas, and Tables (no impact stated) - 2026-10-14: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Employment Hero lists as a subprocessor, reported Zoom Team Chat App connection failure (no impact stated) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Employment Hero lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor) - 2026-10-13: [dbt Labs](https://thirdpartyindex.com/vendors/dbt-labs#status), which Employment Hero lists as a subprocessor, reported Unable to Access dbt Platform (critical) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan (minor) - 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Employment Hero lists as a subprocessor, reported INC20000277 (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Employment Hero lists as a subprocessor, reported Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa (minor) ## Recent changes Changes to its documents and subprocessor list since monitoring began. - 2026-10-15: Changed certification: ISO/IEC 27701 ([evidence](https://thirdpartyindex.com/evidence/105132)) - 2026-10-15: Added certification: ISO/IEC 42001 ([evidence](https://thirdpartyindex.com/evidence/105132)) Feed: https://thirdpartyindex.com/vendors/employment-hero/changes.atom The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/employment-hero ## Security contact From its security.txt (https://employmenthero.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/4478)): - Contact: mailto:vuln@employmenthero.com - Disclosure policy: https://docs.google.com/document/d/10JdrewYyHzmB5C9qxqFDr-2Ya5g0cShWwz8ZeEukXnk - Languages: en - Valid until 2026-12-31 --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api