# Envoy

Envoy (envoy.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/envoy
- Documents last verified: 2026-09-30
- Transparency rating: 77/100 (how much it publishes, not how secure it is)
- Cite as: Envoy, Third Party Index, https://thirdpartyindex.com/vendors/envoy (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.envoy.com/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://envoy.com/legal/subprocessors | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://envoy.com/legal/privacy-policy | 2026-09-30 | 2026-09-30 |
| Terms | https://envoy.com/legal/terms-of-service | 2026-09-30 | 2026-09-30 |
| Security page | https://envoy.com/legal/security-and-privacy | 2026-09-30 | 2026-09-30 |
| Status page | https://status.envoy.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (14)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon (AWS)](https://thirdpartyindex.com/vendors/amazon.md) | Hosting and database storage | 410 Terry Avenue North Seattle, WA 98109-5210 | 2026-09-30 |
| [Anthropic PBC](https://thirdpartyindex.com/vendors/anthropic.md) | Model Context Protocol (MCP) formatted requests via LLM; document parsing; National Weather Service data summary | 500 Howard Street, San Francisco, CA 94105 | 2026-09-30 |
| [Checkr](https://thirdpartyindex.com/vendors/checkr.md) | Background, trust-and-safety screening services | 1 Montgomery St., Suite 2400, San Francisco, CA 94104 | 2026-09-30 |
| [Databricks](https://thirdpartyindex.com/vendors/databricks.md) | Data analytics | 160 Spear Street, 15th Floor San Francisco, CA 94105 | 2026-09-30 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Logs | 620 8th Ave 45th Floor, New York, NY 10018 USA | 2026-09-30 |
| Grepr AI | Logs | 3043 Mission St, San Francisco, CA 94110 | 2026-09-30 |
| Instabug, Inc. d/b/a Luciq | Mobile application monitoring and diagnostics. | 855 El Camino Real St. Suite 13A-111, Palo Alto, CA 943019 | 2026-09-30 |
| [Merge.dev](https://thirdpartyindex.com/vendors/merge-api.md) | Exporting and standardising HRIS data | 353 Sacramento St, San Francisco, CA 94111 | 2026-09-30 |
| [Omni Analytics](https://thirdpartyindex.com/vendors/omni.md) | Data analytics | 3130 20th Street, Suite 308, San Francisco, CA 94110 | 2026-09-30 |
| [Segment](https://thirdpartyindex.com/vendors/segment.md) | Data analytics | 100 California Street, Suite 700, San Francisco, CA, 94111, U.S.A. | 2026-09-30 |
| [Sigma Computing](https://thirdpartyindex.com/vendors/sigma.md) | Data analytics | 116 New Montgomery St #700, San Francisco, CA 94105 | 2026-09-30 |
| [Stream.io.Inc](https://thirdpartyindex.com/vendors/stream-io.md) | two way communications for Emergency Notifications | 1215 Spruce Street Suite 300, Boulder, CO 80302 | 2026-09-30 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Transactional notifications | 101 Spear St 1st Floor, San Francisco, CA 94105 | 2026-09-30 |
| [Veriff](https://thirdpartyindex.com/vendors/veriff.md) | ID scanning and verification | Niine 11, Tallinn 10414, Estonia. Data stored in AWS - Ireland | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/21236)). CSV: https://thirdpartyindex.com/vendors/envoy/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001 ([evidence](https://thirdpartyindex.com/evidence/21228))
- Claimed: HIPAA, GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/21228))

## Listed as a subprocessor by (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Planet](https://thirdpartyindex.com/vendors/planet.md)

## Service status

Incidents it reported on its own status page.

- Last 90 days: 3 reported incidents (1 major or critical, 2 minor, 0 with no impact stated)
- Typical time to resolve: 2 h 41 min
- 2026-09-04: Email notifications delayed for Microsoft-hosted recipients (minor)
- 2026-08-27: Temporary delay in auto sign-in processing (minor)
- 2026-07-29: Dashboard pages layout Issue (major)
- 2026-07-02: \[07/02/2026\] - Envoy Dashboard Unavailable (critical)
- 2026-07-02: Email Delivery Outage (critical)
- 2026-06-22: Elevated errors on dashboard.envoy.com (minor)
- 2026-06-11: \[06/11/2026\] - Envoy Dashboard Unavailable (critical)
- 2026-05-11: \[05-11-2026\] Dashboard experiencing intermittent loading issues (minor)

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api