# Eptura Eptura declares [28 subprocessors](https://thirdpartyindex.com/vendors/eptura#subprocessors), plus 1 of its own affiliates, in [its subprocessor list](https://eptura.com/terms/subprocessors/), which we last checked on 2026-11-12 ([evidence](https://thirdpartyindex.com/evidence/12173)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Microsoft](https://thirdpartyindex.com/vendors/microsoft) and [Salesforce](https://thirdpartyindex.com/vendors/salesforce). No published changes since we first read it on 2026-09-28. Eptura (eptura.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/eptura - Documents last verified: 2026-11-12 - Transparency rating: 84/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 15 tracked vendors directly, 118 within two hops, 435 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three - Cite as: Eptura, Third Party Index, https://thirdpartyindex.com/vendors/eptura (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://security.eptura.com/ | 2026-11-12 | 2026-09-28 | | Subprocessor list | https://eptura.com/terms/subprocessors/ | 2026-11-12 | 2026-09-28 | | Data processing addendum | https://eptura.com/terms/dpa/ | 2026-11-12 | 2026-09-28 | | Privacy policy | https://eptura.com/terms/privacy-policy/ | 2026-11-12 | 2026-09-28 | | Terms | https://eptura.com/terms/ | 2026-11-12 | 2026-09-28 | | Status page | https://status.eptura.com/ | 2026-11-12 | 2026-11-12 | ## Subprocessors (28) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Email and templating provider for outbound client email; Hosting services for primary data center and backup operations | United States; United States\* (AWS data center location in scope depends on product and in some cases may be selected by the customer). | 2026-09-28 | | Coalfire Systems | Managed services | United States | 2026-09-28 | | Coworkr | Optional sensor integration | United States | 2026-09-28 | | [Cronofy](https://thirdpartyindex.com/vendors/cronofy.md) | Calendar Provider | United States | 2026-09-28 | | Cybage | Software development staff augmentation | India | 2026-09-28 | | [Dropbox](https://thirdpartyindex.com/vendors/dropbox.md) | Optional file sharing service | United States | 2026-09-28 | | eCIFM Solutions Inc. | Optional support for CAD floor plan drawings and AutoCAD/Revit integrations | United States | 2026-09-28 | | ECS | Optional support for CAD floor plan drawings | United States | 2026-09-28 | | ICAD | Optional support for CAD floor plan drawings | Australia | 2026-09-28 | | [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Messaging platform used to communicate with customers | United States | 2026-09-28 | | Ironwifi LCC | Wifi integration capability (only in scope if wifi integration feature is used) | United States | 2026-09-28 | | IWMS Consulting | Optional support and troubleshooting for Archibus implementations | Romania | 2026-09-28 | | [Looker](https://thirdpartyindex.com/vendors/looker.md) | Business intelligence software and big data analytics platform | United States | 2026-09-28 | | [Mandrill](https://thirdpartyindex.com/vendors/mailchimp.md) | Email and templating provider for outbound client email | United States | 2026-09-28 | | [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) | Hosting services for primary data center and backup operations, including analytics, compute, database, artificial intelligence (AI), machine learning (ML), networking, and storage | United States\* (Azure data center location in scope depends on product and in some cases may be selected by the customer). | 2026-09-28 | | Microsoft Azure Government Cloud | Hosting services for Archibus FedRAMP deployments | United States | 2026-09-28 | | Microsoft Azure, Microsoft Ireland Operations Ltd | Face API, access control system and wifi & backup | The Netherlands, Ireland | 2026-09-28 | | [Nylas, Inc.](https://thirdpartyindex.com/vendors/nylas.md) | Calendar service provider | United States | 2026-09-28 | | [PostMark](https://thirdpartyindex.com/vendors/postmark.md) | Transactional Email Management | United States | 2026-09-28 | | [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Customer relationship management | United States | 2026-09-28 | | [Sharepoint](https://thirdpartyindex.com/vendors/microsoft.md) | Limited use for processing files related to customer support activities. | United States | 2026-09-28 | | [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Data warehousing provider | United States | 2026-09-28 | | [Tray.io](https://thirdpartyindex.com/vendors/tray-ai.md) | Optional integration for floor plan drawings and connectors to third-party services | United States | 2026-09-28 | | Twilio Messaging API | Optional SMS provider for client text notification | United States | 2026-09-28 | | [Twilio Segment](https://thirdpartyindex.com/vendors/segment.md) | Product usage analytics hub | United States | 2026-09-28 | | [Twilio SendGrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Transactional Email Management | United States | 2026-09-28 | | [UserVoice](https://thirdpartyindex.com/vendors/uservoice.md) | Customer Feedback/Engagement (only in scope with interaction from user) | United States | 2026-09-28 | | VergeSense, Inc | Optional sensor integration | United States | 2026-09-28 | Read from ([evidence](https://thirdpartyindex.com/evidence/12173)). CSV: https://thirdpartyindex.com/vendors/eptura/subprocessors.csv ### Its own affiliates (1) - Eptura India Pvt LTD (India) ## Compliance As its trust center lists them. - FedRAMP Marketplace: Moderate · 1 agency authorization · since Apr 17, 2025 ## Web Technologies Eptura's homepage made 266 requests to 31 domains, and 15 services controlled by another company. Loaded on 2026-11-10 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 15 third parties by category: Analytics 4 (Adobe, ZoomInfo, Crazy Egg, LinkedIn); Advertising 3 (Google Cloud, Microsoft; usually detected as Advertising: Xandr); CDN 3 (jsDelivr, Cloudflare, jQuery); Marketing automation 2 (6Sense Insights, Inc., Oktopost); Cookie compliance 1 (usually detected as Cookie compliance: TrustArc); Appointment scheduling 1 (Chili Piper); SEO 1 (Ahrefs). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (15) - Chili Piper: 62 requests to chilipiper.com; Chili Piper - Adobe: 23 requests to marketo.com, bizible.com, adoberesources.net, marketo.net, adobe.io, bizibly.com, mktoresp.com; Adobe Marketo Measure, Marketo - Google Cloud: 19 requests to google.com, doubleclick.net, googletagmanager.com, fonts.googleapis.com, gstatic.com, storage.googleapis.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager - 6Sense Insights, Inc.: 18 requests to 6sc.co; 6sense - Microsoft: 6 requests to bing.com; Microsoft Advertising (its subprocessor list names it too) - jsDelivr: 6 requests to jsdelivr.net, bootstrapcdn.com; Bootstrap 5.3.3, jsDelivr - ZoomInfo: 5 requests to zoominfo.com, zi-scripts.com; Zoominfo - Crazy Egg: 4 requests to crazyegg.com; Crazy Egg - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Oktopost: 2 requests to okt.to, oktopost.com; Oktopost - Ahrefs: 1 request to ahrefs.com; Ahrefs - Cloudflare: 1 request to cloudflare.com; cdnjs, jQuery UI 1.12.1 - TrustArc: 1 request to trustarc.com - Xandr: 1 request to adnxs.com - jQuery: 1 request to jquery.com; jQuery CDN ### First party (1) - Eptura: 113 requests to eptura.com; Cloudflare, Google Font API, HTTP/3, Max Mega Menu, MySQL, Open Graph, PHP, Priority Hints, RSS, Sentry, Slick, WP Engine, WP Rocket 3.24, WordPress, Yoast SEO 28.8, Yoast SEO Premium 27.4, jQuery 3.7.1, jQuery Migrate 3.4.1 11 tracked companies loaded by the homepage are not in Eptura's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (0) No tracked vendor lists it. ## Service status Incidents it reported on its own status page. - Last 90 days: 7 reported incidents (2 major or critical, 3 minor, 2 with no impact stated) - Typical time to resolve: 25 h 32 min - Status page last read: 2026-11-12 - Under way: Eptura Advisory: PHP Vulnerability Disclosure (no impact stated), since 2026-10-21 16:35 UTC - 2026-10-27: Eptura Platform - S1 - Inability to Access Sites (no impact stated) - 2026-10-27: S2 - Eptura Asset - Unable to access the site observed by some customers (major) - 2026-10-21: Eptura Advisory: PHP Vulnerability Disclosure Archibus, Eptura Asset, Eptura Engage, Eptura Visitor, Eptura Workplace, SpaceIQ, Teem (minor) - 2026-10-21: Eptura Advisory: PHP Vulnerability Disclosure (no impact stated) - 2026-10-08: Serraview - S1 Inability to Access Serraview (minor) - 2026-09-11: Eptura Workplace Service Request - Inability to Access Mobile Application (minor) - 2026-08-19: Eptura Visitor - S2 - ACS Integrations - Visitor Access Level Updates (major) - 2026-07-16: S2 Eptura Asset - Database is not currently activated (major) ## Incidents reported by Eptura's subprocessors Incidents reported in the last 30 days on their own status pages by 9 vendors Eptura lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Email Delivery Delays to Some Inbox Providers (minor) - 2026-11-12: [Cronofy](https://thirdpartyindex.com/vendors/cronofy#status), which Eptura lists as a subprocessor, reported Microsoft 365 elevated error rates (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Twilio to Claro Colombia (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Mobile Numbers (minor) - 2026-11-12: [Cronofy](https://thirdpartyindex.com/vendors/cronofy#status), which Eptura lists as a subprocessor, reported Increase in failures to join Google Meet calls (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in France (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Virgin Mobile Colombia (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telenor Pakistan (minor) - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Eptura lists as a subprocessor, reported INC20000347 (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Failures from Twilio to GCI United States (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Twilio 10DLC to AT&T United States (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Sierra Leone (minor) - 2026-11-12: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures From Long Code Numbers to AT&T in the US (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures in JP1 (minor) - 2026-11-11: [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported On Call Engineers are Investigating (no impact stated) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor) - 2026-11-11: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated) - 2026-11-10: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Issue resolved (minor) - 2026-11-10: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor) - 2026-11-10: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor) - 2026-11-09: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor) - 2026-11-08: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor) - 2026-11-08: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor) - 2026-11-08: [UserVoice](https://thirdpartyindex.com/vendors/uservoice#status), which Eptura lists as a subprocessor, reported Intermittent Slowness in the Application (no impact stated) - 2026-11-07: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor) - 2026-11-07: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor) - 2026-11-07: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor) - 2026-11-07: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Eptura lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Eptura lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-06: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Eptura lists as a subprocessor, reported Elevated errors and latencies in the European hosting region. (major) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor) - 2026-11-06: [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Notification Delivery Logs Unavailable in Console (no impact stated) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Notification Logs Unavailable in Console (minor) - 2026-11-06: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor) - 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor) - 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor) - 2026-11-05: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Eptura lists as a subprocessor, reported Delays in activity data (no impact stated) - 2026-11-05: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor) - 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor) - 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Delayed Email Validation History (minor) - 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor) - 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor) - 2026-11-04: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Eptura lists as a subprocessor, reported Delays processing Inbound messages (no impact stated) - 2026-11-04: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor) - 2026-11-03: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Media Streams Audio Delays (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor) - 2026-11-02: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor) - 2026-11-01: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Eptura lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Eptura lists as a subprocessor, reported Slow Fin Procedures (minor) - 2026-10-30: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor) - 2026-10-30: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor) - 2026-10-30: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-30: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor) - 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor) - 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor) - 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Eptura lists as a subprocessor, reported INC20000319 (minor) - 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor) - 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor) - 2026-10-29: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor) - 2026-10-28: [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Link Shortening Redirect Errors on Branded Domains (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Twilio Console Errors (no impact stated) - 2026-10-28: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-27: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Eptura lists as a subprocessor, reported SMS codes for two-factor authentication may not arrive (no impact stated) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures From Twilio Phone Numbers to Germany (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor) - 2026-10-26: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor) - 2026-10-25: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor) - 2026-10-25: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor) - 2026-10-25: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor) - 2026-10-25: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor) - 2026-10-24: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-23: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor) - 2026-10-22: [Cronofy](https://thirdpartyindex.com/vendors/cronofy#status), which Eptura lists as a subprocessor, reported PHP Remote Code Execution Vulnerabilities (no impact stated) - 2026-10-22: [nylas](https://thirdpartyindex.com/vendors/nylas#status), which Eptura lists as a subprocessor, reported \[US/EU\] Sandbox Apps - Microsoft 365 - Authentication Failures Using Nylas Shared Credentials (no impact stated) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported RCS Inbound Events Delayed (minor) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Billing Delays (no impact stated) - 2026-10-22: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Eptura lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Eptura lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor) - 2026-10-21: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Eptura lists as a subprocessor, reported INC20000294 (critical) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-20: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor) - 2026-10-19: [Tray.ai](https://thirdpartyindex.com/vendors/tray-ai#status), which Eptura lists as a subprocessor, reported Degraded Application Performance - Helix Deployments (no impact stated) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor) - 2026-10-19: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Eptura lists as a subprocessor, reported INC20000290 (minor) - 2026-10-18: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-17: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor) - 2026-10-17: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor) - 2026-10-17: [Tray.ai](https://thirdpartyindex.com/vendors/tray-ai#status), which Eptura lists as a subprocessor, reported Degraded Application Performance (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor) - 2026-10-16: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Eptura lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Email suppression issues (no impact stated) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor) - 2026-10-15: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor) - 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor) - 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-14: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Eptura lists as a subprocessor, reported Customer contact details showing up as "Redacted" in the Intercom Inbox (minor) - 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor) - 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor) - 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-10-14: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), [Segment](https://thirdpartyindex.com/vendors/segment#status), which Eptura lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/eptura --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api