# Expel

Expel (expel.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/expel
- Documents last verified: 2026-09-29
- Transparency rating: 87/100 (how much it publishes, not how secure it is)
- Cite as: Expel, Third Party Index, https://thirdpartyindex.com/vendors/expel (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://expel.com/notices/#subprocessors | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://expel.com/dpa/ | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://expel.com/notices/ | 2026-09-29 | 2026-09-29 |
| Terms | https://expel.com/terms-of-use/ | 2026-09-29 | 2026-09-29 |
| Security page | https://expel.com/security-compliance/ | 2026-09-29 | 2026-09-29 |
| security.txt | https://expel.com/.well-known/security.txt | 2026-09-29 | 2026-09-29 |
| Status page | https://status.expel.io/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (23)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Infrastructure, Data Analytics | United States | 2026-09-29 |
| [Analyst1](https://thirdpartyindex.com/vendors/analyst1.md) | Threat Intelligence Platform, Threat Intel data enrichment services | United States | 2026-09-29 |
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) | AI Business Intelligence and Analytics | United States | 2026-09-29 |
| [Clearbit](https://thirdpartyindex.com/vendors/clearbit.md) | Data Enrichment Services | United States | 2026-09-29 |
| [Clickhouse](https://thirdpartyindex.com/vendors/clickhouse.md) | Cloud data analytics (security, operations, business intelligence) | United States | 2026-09-29 |
| Courier | Customer Notification Management | United States | 2026-09-29 |
| [Cube Dev](https://thirdpartyindex.com/vendors/cube-dev.md) | Metrics Centralizing Platform | United States | 2026-09-29 |
| [DataDog](https://thirdpartyindex.com/vendors/datadog.md) | System processing monitoring and metrics | United States | 2026-09-29 |
| [Elastic](https://thirdpartyindex.com/vendors/elasticsearch.md) | Application search capability and visualization | United States | 2026-09-29 |
| [Fastly](https://thirdpartyindex.com/vendors/fastly.md) | Signal Sciences Web Application Firewall for Workbench | United States | 2026-09-29 |
| [Foqal](https://thirdpartyindex.com/vendors/foqal.md) | Customer Notification Management | United States | 2026-09-29 |
| [Functional Software, Inc. (Sentry)](https://thirdpartyindex.com/vendors/sentry.md) | Application monitoring and error tracking | United States | 2026-09-29 |
| [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud Infrastructure, Data Hosting, Office Productivity, Business Intelligence and Analytics, and Data Analytics | United States | 2026-09-29 |
| Hex.Tech | Jupyter Notebooks Management and Analytics | United States | 2026-09-29 |
| [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | Email solution | United States | 2026-09-29 |
| Metron Security, LLC | Contracting Services for development of integrations with third-party security technologies | India | 2026-09-29 |
| [Pagerduty](https://thirdpartyindex.com/vendors/pagerduty.md) | Notification services for legacy customers | United States | 2026-09-29 |
| [Rootly](https://thirdpartyindex.com/vendors/rootly.md) | Production Incident Response | United States | 2026-09-29 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Messaging platform to deliver Expel Services | United States | 2026-09-29 |
| SoftServe Enterprises Limited | Contracting Services for development of integrations with third-party security technologies | Poland, Bulgaria, Romania | 2026-09-29 |
| [SumoLogic](https://thirdpartyindex.com/vendors/sumo-logic.md) | Cloud data analytics (security, operations, business intelligence) | United States | 2026-09-29 |
| [VMRay](https://thirdpartyindex.com/vendors/vmray.md) | Email analysis application | United States | 2026-09-29 |
| [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Ticketing and support | United States | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/18007)). CSV: https://thirdpartyindex.com/vendors/expel/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 5 reported incidents (4 major or critical, 0 minor, 1 with no impact stated)
- Typical time to resolve: 10 h 10 min
- 2026-11-12: Service Update: Orca Security Integration (critical)
- 2026-09-22: Alert Ingestion Delayed (major)
- 2026-08-30: Emails from Workbench delayed since 12am UTC (critical)
- 2026-07-17: Workbench Availability due to Database Issue (critical)
- 2026-07-13: Issue affecting some vendor alerts (no impact stated)
- 2026-06-18: Delayed Notifications (minor)
- 2026-06-17: Delays in processing phishing submissions (minor)
- 2026-06-17: Alert Ingestion Delay for AWS Cloudtrail (minor)

## Security contact

From its security.txt (https://expel.com/.well-known/security.txt):

- Contact: mailto:security@expel.io
- Contact: mailto:bug-reports@expel.io
- Disclosure policy: https://expel.com/security-compliance/

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api