# Fenergo

Fenergo (fenergo.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/fenergo
- Documents last verified: 2026-10-08
- Transparency rating: 67/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 8 tracked vendors directly, 94 within two hops, 316 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Fenergo, Third Party Index, https://thirdpartyindex.com/vendors/fenergo (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.fenergo.com/trust-and-security | 2026-10-07 | 2026-10-07 |
| Subprocessor list | https://trust.fenergo.com/subprocessors | 2026-10-08 | 2026-10-08 |
| Privacy policy | https://www.fenergo.com/privacy-policy | 2026-10-07 | 2026-10-07 |

## Subprocessors (9)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Amazon Web Services (AWS) is a comprehensive, on-demand cloud platform designed to provide flexible and scalable, IT infrastructure such as computing power, storage, and databases over the internet.; Purpose: Critical cloud hosting and platform services. Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Customer Personal Data. | Customers select their AWS region: US, Canada, EU, Singapore, UAE, or Australia. | 2026-10-08 |
| [Atlassian Pty Ltd](https://thirdpartyindex.com/vendors/atlassian.md) | Jira by Atlassian is a work management and issue-tracking tool teams use to plan, track, and deliver software (and other projects) using workflows, backlogs, and agile boards.; Purpose: Customer support ticketing platform (Jira Service). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data (i.e., name, email, contact number). | Data hosted in multiple locations\* (US, Canada, EEA, UK, AU, Brazil, Singapore, South Korea, India, Japan) | 2026-10-08 |
| [Elastic International BV](https://thirdpartyindex.com/vendors/elasticsearch.md) | Elasticsearch is a distributed search and analytics engine designed to store, search, and analyze large volumes of data in near real time.; Purpose: Search engine (Elasticsearch Service). Applicable Service(s): Fenergo SaaS - Applicable only when Transaction Monitoring is purchased. Types of Personal Data Processed: Customer Personal Data. | EU or US, based on selected AWS region | 2026-10-08 |
| [Gainsight, Inc.](https://thirdpartyindex.com/vendors/gainsight-software.md) | Gainsight is a Product Experience (PX) and customer success platform used to capture, analyze, and act on user behavior within software applications.; Purpose: Product experience platform (analytics and adoption). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data (i.e., name, email), Usage data (i.e., Unique IDs). | EU | 2026-10-08 |
| [Intercom R&D Unlimited Company](https://thirdpartyindex.com/vendors/intercom.md) | Intercom is an AI-driven customer service and communication platform that helps businesses support, engage, and onboard customers through a unified suite. Phased replacement for Atlassian (Jira).; Purpose: Customer facing conversational AI assistant & support ticketing system (Phased replacement for Atlassian (Jira)). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data, i.e., name, email, contact number - No Customer Personal Data should be included in prompts. | EU | 2026-10-08 |
| [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) | Microsoft Sentinel is a cloud-native SIEM solution that delivers scalable security across multicloud and multiplatform environments.; Purpose: Security monitoring tool (Sentinel Service). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Service logs (including IP addresses). | EU | 2026-10-08 |
| [Okta Inc.](https://thirdpartyindex.com/vendors/okta.md) | Okta is a cloud-based identity and access management (IAM) company that helps organizations securely authenticate users and control access to applications and devices (e.g., SSO and MFA).; Purpose: Identity provider as a service (Auth0 Service). Applicable Service(s): Fenergo SaaS - Applicable only when the Fenergo portal is purchased. Types of Personal Data Processed: Customer Personal Data - User authentication profile only. | EU, US or Australia based on selected AWS region | 2026-10-08 |
| [Sinch AB](https://thirdpartyindex.com/vendors/sinch.md) | Purpose: Platform specific email notifications (Mailgun Service). Applicable Service(s): Fenergo SaaS - Applicable where email notifications are in use. Types of Personal Data Processed: Customer Personal Data - Business contact information & content of the email notification.; Sinch AB is a communications platform (CPaaS) that lets businesses send customer notifications via APIs, especially SMS/voice and email from their applications. | EU or US, based on selected AWS region | 2026-10-08 |
| Trustwave Holdings Limited | Purpose: Security monitoring and advanced threat detection. Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Service logs (including IP addresses).; Trustwave focuses on providing managed detection and response (MDR), managed security services (MSS), database security, and email security to organizations around the globe. | EU - Trustwave employees operate out of Canada, US, EU and UK but the data is stored in the EU. | 2026-10-08 |

Read from ([evidence](https://thirdpartyindex.com/evidence/64051)). CSV: https://thirdpartyindex.com/vendors/fenergo/subprocessors.csv

## Subprocessor of (0)

No tracked vendor lists it.

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api