# Fenix Commerce

Fenix Commerce declares [10 subprocessors](https://thirdpartyindex.com/vendors/fenix-commerce#subprocessors) in [its subprocessor list](https://trust.fenixcommerce.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57), which we last checked on 2026-10-10 ([evidence](https://thirdpartyindex.com/evidence/76074)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Twilio](https://thirdpartyindex.com/vendors/twilio) and [SendGrid](https://thirdpartyindex.com/vendors/sendgrid). No published changes since we first read it on 2026-10-10.

Fenix Commerce (fenixcommerce.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/fenix-commerce
- Documents last verified: 2026-10-11
- Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 7 tracked vendors directly, 63 within two hops, 278 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Fenix Commerce, Third Party Index, https://thirdpartyindex.com/vendors/fenix-commerce (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.fenixcommerce.com/ | 2026-10-10 | 2026-10-10 |
| Subprocessor list | https://trust.fenixcommerce.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-10-10 | 2026-10-10 |
| Privacy policy | https://fenixcommerce.com/PrivacyPolicy | 2026-10-11 | 2026-10-11 |
| Terms | https://fenixcommerce.com/TermsOfService | 2026-10-11 | 2026-10-11 |
| Status page | https://status.fenixcommerce.com/ | 2026-10-10 | 2026-10-10 |

## Subprocessors (10)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Hosting | USA | 2026-10-10 |
| Attentive | Order Status Email and SMS Notifications | USA | 2026-10-10 |
| [Braze](https://thirdpartyindex.com/vendors/braze.md) | Order Status Email and SMS Notifications | USA | 2026-10-10 |
| [EasyPost](https://thirdpartyindex.com/vendors/easypost.md) | Label Generation | USA | 2026-10-10 |
| [Iterable](https://thirdpartyindex.com/vendors/iterable.md) | Order Status Email and SMS Notifications | USA | 2026-10-10 |
| [Klaviyo](https://thirdpartyindex.com/vendors/klaviyo.md) | Order Status Email and SMS Notifications | USA | 2026-10-10 |
| [SendGrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Order Status Email Notifications | USA | 2026-10-10 |
| Sendlane | Order Status Email and SMS Notifications | USA | 2026-10-10 |
| ShipEngine | Label Generation | USA | 2026-10-10 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Order Status Email and SMS Notifications | USA | 2026-10-10 |

Read from ([evidence](https://thirdpartyindex.com/evidence/76074)). CSV: https://thirdpartyindex.com/vendors/fenix-commerce/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001 ([evidence](https://thirdpartyindex.com/evidence/76079))

## Subprocessor of (0)

No tracked vendor lists it.

## Incidents reported by Fenix Commerce's subprocessors

Incidents reported in the last 30 days on their own status pages by 6 vendors Fenix Commerce lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-10-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor)
- 2026-10-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Beeline Kazakhstan (minor)
- 2026-10-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to DigiTel C.A. Venezuela (minor)
- 2026-10-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Zamtel Zambia (minor)
- 2026-10-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers (minor)
- 2026-10-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Elevated Errors Affecting Sip Domain Configuration (no impact stated)
- 2026-10-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor)
- 2026-10-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States (minor)
- 2026-10-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio Alphanumeric Sender Type to Telenor Norway (minor)
- 2026-10-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to TIM and Noverca Italia Srl Italy (minor)
- 2026-10-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China (minor)
- 2026-10-09: [Klaviyo](https://thirdpartyindex.com/vendors/klaviyo#status), which Fenix Commerce lists as a subprocessor, reported Analytics Events Processing Delays (minor)
- 2026-10-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Moov Côte d'Ivoire (minor)
- 2026-10-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Verizon United States (minor)
- 2026-10-08: [EasyPost](https://thirdpartyindex.com/vendors/easypost#status), which Fenix Commerce lists as a subprocessor, reported Degraded UPS performance (minor)
- 2026-10-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Norway (minor)
- 2026-10-08: [Klaviyo](https://thirdpartyindex.com/vendors/klaviyo#status), which Fenix Commerce lists as a subprocessor, reported Login and page loading issues (critical)
- 2026-10-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Twilio SMS Delivery Issues (minor)
- 2026-10-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS and MMS Delivery Receipt Delays from Twilio to AT&T United States (minor)
- 2026-10-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Brisanet Brazil (minor)
- 2026-10-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Brisanet Brazil (minor)
- 2026-10-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS and MMS Delivery Delays and Delivery Receipt Delays between Twilio and AT&T in the United States (minor)
- 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from Twilio to Movistar El Salvador (minor)
- 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to O! Kyrgyzstan (minor)
- 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Delays Viewing and Receiving Operator Results in Conversation Intelligence and Accessing Conversation Memory (minor)
- 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor)
- 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan (minor)
- 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Rain South Africa and Orange Niger (minor)
- 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Short Codes to Verizon and T-Mobile United States (minor)
- 2026-10-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Guinea (minor)
- 2026-10-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor)
- 2026-10-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor)
- 2026-10-05: [EasyPost](https://thirdpartyindex.com/vendors/easypost#status), which Fenix Commerce lists as a subprocessor, reported UPS Mail Innovations: Elevated error rate from UPS Mail Innovations APIs (minor)
- 2026-10-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio France Phone Numbers (minor)
- 2026-10-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in France (minor)
- 2026-10-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Delayed Messaging Logs and Status Callbacks in IE1 Region (minor)
- 2026-10-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor)
- 2026-10-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Cellcom Israel (minor)
- 2026-10-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Degraded Service in london-ix edge in ie1 TNX (minor)
- 2026-10-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Banglalink Bangladesh (minor)
- 2026-10-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Magti GSM Georgia (minor)
- 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Hi3G Italy (minor)
- 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Programmable Messaging API Errors (no impact stated)
- 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported 500 Errors for Conversations Classic Conversations Updates (minor)
- 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Messaging Event Delays for Comms API (minor)
- 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Increased Email Deferrals and Delays in Deliveries (no impact stated)
- 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Telenet BidCo NV Belgium (minor)
- 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor)
- 2026-10-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vodafone Netherlands (minor)
- 2026-10-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Jio India (minor)
- 2026-10-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported A2P Campaign Registration Delays (minor)
- 2026-10-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to DigiMobil Spain (minor)
- 2026-10-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States (minor)
- 2026-10-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to DigiMobil (Movistar) Spain (minor)
- 2026-10-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom (CTBC) Brazil (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Kolbi Costa Rica (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Tigo Guatemala (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Wind Tre Italy (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Chile (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Delivery Failures From Verify to China (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Vodafone Netherlands (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Metfone, Viettel, Beeline, and Sotelco Cambodia (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Messaging Logs API Latency & Errors (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Guatemala (minor)
- 2026-09-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Tigo Guatemala (minor)
- 2026-09-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Flex Plugins CLI Is Degraded (minor)
- 2026-09-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Bulk Messaging API Errors (no impact stated)
- 2026-09-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated)
- 2026-09-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to CTBC Brazil (minor)
- 2026-09-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Mobile Numbers to Vodafone United Kingdom (minor)
- 2026-09-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in Spain (minor)
- 2026-09-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Proximus Belgium (minor)
- 2026-09-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States (minor)
- 2026-09-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Intermittent Trial Unit Errors for Verify 'Try it out' Feature (minor)
- 2026-09-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Short Codes to T-Mobile United States (minor)
- 2026-09-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Etisalat United Arab Emirates (minor)
- 2026-09-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor)
- 2026-09-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States (minor)
- 2026-09-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor)
- 2026-09-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor)
- 2026-09-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Event Streams Service Disruption (minor)
- 2026-09-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Sender IDs to Ooredoo Algeria (minor)
- 2026-09-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204 (minor)
- 2026-09-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled) (minor)
- 2026-09-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available (minor)
- 2026-09-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTS Belarus (minor)
- 2026-09-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Cameroon (minor)
- 2026-09-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Datora Brazil (minor)
- 2026-09-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to Telkomsel Indonesia (minor)
- 2026-09-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Vodafone in the United Kingdom of Great Britain and Northern Ireland (minor)
- 2026-09-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs to MTN Nigeria (minor)
- 2026-09-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Norway (minor)
- 2026-09-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to MASS Response Austria (minor)
- 2026-09-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Countries (minor)
- 2026-09-23: [EasyPost](https://thirdpartyindex.com/vendors/easypost#status), which Fenix Commerce lists as a subprocessor, reported Issues with a subset of USPS Ship buy interactions (no impact stated)
- 2026-09-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio Phone Numbers to Tele2 Sweden (minor)
- 2026-09-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data (minor)
- 2026-09-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console (minor)
- 2026-09-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Messaging Webhook Delays in US1 (minor)
- 2026-09-22: [Iterable](https://thirdpartyindex.com/vendors/iterable#status), which Fenix Commerce lists as a subprocessor, reported Timeouts on User Update API Endpoints (minor)
- 2026-09-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Phone Number APIs and Console Were Returning Incorrect 404 Responses (no impact stated)
- 2026-09-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio Long Codes to Natcom Haiti (minor)
- 2026-09-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported User Authentication Identity SNA Failure Increase for Smartfren in Indonesia (minor)
- 2026-09-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Airtel India (minor)
- 2026-09-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Du United Arab Emirates (minor)
- 2026-09-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Izzi Mexico (minor)
- 2026-09-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Delayed Intelligent Alerts Notifications and Stale Alert History in Console (minor)
- 2026-09-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Verify Voice Traffic Failures to Japan (no impact stated)
- 2026-09-21: [Klaviyo](https://thirdpartyindex.com/vendors/klaviyo#status), which Fenix Commerce lists as a subprocessor, reported Flow sending delays (minor)
- 2026-09-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported API Errors Affecting Multiple Services (no impact stated)
- 2026-09-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor)
- 2026-09-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Israel Phone Numbers (minor)
- 2026-09-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Jazz Pakistan (minor)
- 2026-09-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telemat Cel Brazil (minor)
- 2026-09-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor)
- 2026-09-20: [EasyPost](https://thirdpartyindex.com/vendors/easypost#status), which Fenix Commerce lists as a subprocessor, reported Elevated errors with USPS Services (major)
- 2026-09-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Russia (minor)
- 2026-09-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported A2P 10DLC Campaign Statuses Remaining 'In Review' (minor)
- 2026-09-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Failures From a Subset of Twilio Phone Numbers to Orange Democratic Republic of the Congo (minor)
- 2026-09-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Delays with Phone Number Registration to A2P 10DLC (minor)
- 2026-09-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo and Orange Democratic Republic of the Congo (minor)
- 2026-09-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom (CTBC) Brazil (minor)
- 2026-09-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines (minor)
- 2026-09-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to DU and Etisalat United Arab Emirates (minor)
- 2026-09-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Ufone Pakistan (minor)
- 2026-09-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada (minor)
- 2026-09-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo (minor)
- 2026-09-17: [Klaviyo](https://thirdpartyindex.com/vendors/klaviyo#status), which Fenix Commerce lists as a subprocessor, reported Flow sending delays (minor)
- 2026-09-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported 503 Errors When Calling Comms-API (no impact stated)
- 2026-09-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States (minor)
- 2026-09-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia (minor)
- 2026-09-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to H3G United Kingdom (minor)
- 2026-09-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines (minor)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States (minor)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Smart Communications Philippines (minor)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan (minor)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Twilio Console Issue (minor)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange Democratic Republic of the Congo (minor)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio Phone Numbers to Multibyte Hong Kong (minor)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported MMS Delivery Delays from Twilio Long Codes to Rogers Wireless Canada (minor)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel India (minor)
- 2026-09-16: [Braze](https://thirdpartyindex.com/vendors/braze#status), which Fenix Commerce lists as a subprocessor, reported Braze Support Services Outage (critical)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru (minor)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Etisalat Egypt (minor)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Tigo Paraguay (minor)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from Twilio to Vivo Brazil (minor)
- 2026-09-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada (minor)
- 2026-09-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Inbound SIP Calls With OPUS Codec Only Blocked (no impact stated)
- 2026-09-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada (minor)
- 2026-09-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello Cambodia (minor)
- 2026-09-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Video Room Settings Not Loading (minor)
- 2026-09-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru (minor)
- 2026-09-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Pages Not Accessible in Twilio Console (minor)
- 2026-09-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange Belgium (minor)
- 2026-09-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures Between Twilio Germany Phone Numbers and Multiple Networks in Germany (minor)
- 2026-09-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Missing Data in Voice Insights / Console Subaccount Rollup (minor)
- 2026-09-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Swaziland (minor)
- 2026-09-14: [Klaviyo](https://thirdpartyindex.com/vendors/klaviyo#status), which Fenix Commerce lists as a subprocessor, reported Sending delays for event-triggered flows (minor)
- 2026-09-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor)
- 2026-09-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Comms API retry failing intermittently (no impact stated)
- 2026-09-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Argentina (minor)
- 2026-09-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia (minor)
- 2026-09-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported User Authentication Identity SNA Failure Increase for Smartfren in Indonesia (minor)
- 2026-09-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Iraq (minor)
- 2026-09-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil (minor)
- 2026-09-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Long Codes to Bouygues Telecom France (minor)
- 2026-09-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML (minor)
- 2026-09-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong (minor)
- 2026-09-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio Short Codes and Long Codes to Liberty Puerto Rico (minor)
- 2026-09-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported Voice Insights Console Dashboard Error (minor)
- 2026-09-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported TwiML Bins – Service Failures (minor)
- 2026-09-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries Across Europe and the Middle East (minor)
- 2026-09-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Fenix Commerce lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in Ireland (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/fenix-commerce

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api