# Files.com [11 tracked vendors](https://thirdpartyindex.com/vendors/files-com#used-by) name Files.com as a subprocessor, including [Redis](https://thirdpartyindex.com/vendors/redis), [Canonical](https://thirdpartyindex.com/vendors/canonical) and [CloudFactory](https://thirdpartyindex.com/vendors/cloudfactory). We have not found a subprocessor list published by Files.com. We monitor 4 of its documents, which we last checked on 2026-11-11. Files.com (files.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/files-com - Documents last verified: 2026-11-11 - Transparency rating: 27/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (not found); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 0 tracked vendors directly, 0 within two hops, 0 within three; 11 tracked vendors rely on it directly, 80 within two hops, 2341 within three - Cite as: Files.com, Third Party Index, https://thirdpartyindex.com/vendors/files-com (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.files.com/ | 2026-11-11 | 2026-11-05 | | Privacy policy | https://www.files.com/legal/privacy | 2026-11-11 | 2026-10-19 | | Terms | https://www.files.com/legal/terms | 2026-11-11 | 2026-09-23 | | Status page | https://status.files.com/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (0) No subprocessor list has been found or read for this vendor. ## Compliance As its trust center lists them. - Audited: SOC 2, CSA STAR ([evidence](https://thirdpartyindex.com/evidence/13702)) - Claimed: HIPAA, GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/13702)) ## Web Technologies Files.com's homepage made 129 requests to 11 domains, and 5 services controlled by another company. Loaded on 2026-11-10 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 5 third parties by category: Analytics 3 (Snitcher, LinkedIn, Meta); Advertising 2 (Google Cloud, Microsoft). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (5) - Google Cloud: 16 requests to google.com, googletagmanager.com, doubleclick.net, ytimg.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager - Snitcher: 4 requests to snitcher.com; Snitcher - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Meta: 3 requests to facebook.net, facebook.com; Facebook Pixel 2.9.439 - Microsoft: 3 requests to bing.com; Microsoft Advertising ### First party (1) - Files.com: 100 requests to files.com; HSTS, Next.js 16.4.3, Next.js App Router, Open Graph, PWA, Priority Hints, Radix UI, React, Turbopack, Vercel, Webpack, core-js 3.32.2 5 tracked companies loaded by the homepage are not in Files.com's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (11) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Awardco](https://thirdpartyindex.com/vendors/awardco.md) - [Bluecore](https://thirdpartyindex.com/vendors/bluecore.md): Secure File Transfer Service - [Canonical](https://thirdpartyindex.com/vendors/canonical.md): Customer large fIle upload; Upload of large files for support case handling - [CloudFactory](https://thirdpartyindex.com/vendors/cloudfactory.md): Cloud based file storage Service - [Command Alkon](https://thirdpartyindex.com/vendors/command-alkon.md): FTP server/UI - [NationBuilder](https://thirdpartyindex.com/vendors/nationbuilder.md): SFTP for customer data - [Redis](https://thirdpartyindex.com/vendors/redis.md): Cloud FTP platform for secure manual and automated transfers - [Reputation](https://thirdpartyindex.com/vendors/reputation.md): (Formerly known as Action Verb LLC, BrickFTP Platform); Files.com (formerly known as Action Verb LLC, BrickFTP Platform); Secure FTP server for uploading Client… - [Syniti](https://thirdpartyindex.com/vendors/syniti.md): Files transfer services - [ThinkLP](https://thirdpartyindex.com/vendors/thinklp.md): SFTP Storage - [ZeeMee](https://thirdpartyindex.com/vendors/zeemee.md) ## Service status Incidents it reported on its own status page. - Last 90 days: 2 reported incidents (0 major or critical, 1 minor, 1 with no impact stated) - Typical time to resolve: 54 min - Status page last read: 2026-11-12 - 2026-11-02: US Region: Elevated rate of upload failures to Files.com native storage (no impact stated) - 2026-09-23: Syncs Delayed (minor) - 2026-06-05: SFTP Login Failures for ed25519 key-based authentication only in all regions (minor) - 2026-05-26: Uploads, create, update and delete operations failures (no impact stated) - 2026-04-01: Elevated Errors – USA Region (major) - 2026-02-10: Failures loading the Files.com Editor (no impact stated) - 2026-01-20: Failures loading the Files.com Editor (no impact stated) - 2026-01-09: Sites with Custom Domains only: Failures Uploading and downloading to Remote Server Mounts (no impact stated) ## Recent changes Changes to its documents and subprocessor list since monitoring began. - 2026-10-26: Added certification: CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/160488)) - 2026-10-26: Added certification: GDPR ([evidence](https://thirdpartyindex.com/evidence/160488)) Feed: https://thirdpartyindex.com/vendors/files-com/changes.atom --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api