# FreedomPay FreedomPay declares [27 subprocessors](https://thirdpartyindex.com/vendors/freedompay#subprocessors), plus 8 of its own affiliates, in [its subprocessor list](https://corporate.freedompay.com/legal/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/232902)). They include [OpenAI](https://thirdpartyindex.com/vendors/openai), [Microsoft](https://thirdpartyindex.com/vendors/microsoft) and [Anthropic](https://thirdpartyindex.com/vendors/anthropic). No published changes since we first read it on 2026-09-21. [3 tracked vendors](https://thirdpartyindex.com/vendors/freedompay#used-by) name FreedomPay as a subprocessor, including [Stripe](https://thirdpartyindex.com/vendors/stripe), [Agilysys](https://thirdpartyindex.com/vendors/agilysys) and [Flywire](https://thirdpartyindex.com/vendors/flywire). FreedomPay (freedompay.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/freedompay - Documents last verified: 2026-11-11 - Transparency rating: 64/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 19 tracked vendors directly, 137 within two hops, 427 within three; 3 tracked vendors rely on it directly, 941 within two hops, 2281 within three - Cite as: FreedomPay, Third Party Index, https://thirdpartyindex.com/vendors/freedompay (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Subprocessor list | https://corporate.freedompay.com/legal/subprocessors | 2026-11-11 | 2026-11-07 | | Privacy policy | https://corporate.freedompay.com/privacy-policy | 2026-11-11 | 2026-10-06 | | Status page | https://status.freedompay.com/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (27) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | 365 Data Center | Physical Hosting (US) | United States | 2026-09-21 | | [Anthropic PBC](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | General AI provider for internal administration, communication, and collaboration | United States | 2026-11-07 | | [Atlassian Corporation](https://thirdpartyindex.com/vendors/atlassian.md) | Internal knowledge base and developer portal | United States | 2026-09-21 | | [Authorize.net](https://thirdpartyindex.com/vendors/authorize-net.md) | ACH processing | United States | 2026-09-21 | | Automatic Data Processing, Inc. (ADP) | Human resources management and payroll software for US-based FreedomPay, Inc. employees | United States | 2026-11-07 | | Cardinal Commerce | 3DSecure (UK/US) | United States | 2026-09-21 | | [Docusign, Inc.](https://thirdpartyindex.com/vendors/docusign.md) | Electronic document signatures | United States | 2026-09-21 | | [Dynatrace, Inc.](https://thirdpartyindex.com/vendors/dynatrace.md) | Analytics and monitoring | United States | 2026-09-21 | | Employ, Inc. | Job applicant tracking using the “Lever” platform | United States | 2026-09-21 | | [Equinix](https://thirdpartyindex.com/vendors/equinix.md) | Physical Hosting (Network DR – US); Physical Hosting (Network Equipment Only – UK); Physical Hosting – Second Platform (US) | United Kingdom; United States | 2026-09-21 | | [Foundever (fka Sitel Operating Corporation)](https://thirdpartyindex.com/vendors/foundever.md) | Level 1 tech support | Philippines | 2026-09-21 | | Internap/Digital Realty | Physical Hosting (US) | United States | 2026-09-21 | | [Ironclad, Inc.](https://thirdpartyindex.com/vendors/ironclad.md) | Contract management platform | United States | 2026-09-21 | | [Mailchimp](https://thirdpartyindex.com/vendors/mailchimp.md) | Mass email campaign provider | United States | 2026-09-21 | | [Marketo, Inc.](https://thirdpartyindex.com/vendors/marketo.md) | Marketing notifications | United States | 2026-09-21 | | [Mastercard](https://thirdpartyindex.com/vendors/mastercard.md) | 3DSecure (UK/US) | United States; Belgium | 2026-10-10 | | [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) | Business administration, devops tools, communication, and collaboration | United States | 2026-11-07 | | [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud Hosting (US) | United States | 2026-09-21 | | [NetSuite, Inc.](https://thirdpartyindex.com/vendors/netsuite.md) | Billing and accounting | United States | 2026-09-21 | | NS1 | DNS provider | United States | 2026-09-21 | | [OpenAI OpCo, LLC](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | General AI provider for internal administration, communication and collaboration | United States | 2026-11-07 | | Papaya Global | Human resources management and payroll software for non-US based FreedomPay, Inc. and subsidiaries employees | European Union; United States | 2026-11-07 | | [Proofpoint, Inc.](https://thirdpartyindex.com/vendors/proofpoint.md) | Email filtering and quarantine services | United States; European Union | 2026-10-10 | | [Salesloft](https://thirdpartyindex.com/vendors/salesloft.md) | Sales engagement and communication | United States | 2026-09-21 | | [Sigma](https://thirdpartyindex.com/vendors/sigma.md) | Cloud-based data intelligence tool for data warehouse data analysis | United States | 2026-09-21 | | [Snowflake, Inc.](https://thirdpartyindex.com/vendors/snowflake.md) | Data warehouse solution | United States | 2026-09-21 | | [Zendesk, Inc.](https://thirdpartyindex.com/vendors/zendesk.md) | Cloud-based customer support platform | United States | 2026-09-21 | Read from ([evidence](https://thirdpartyindex.com/evidence/840)). CSV: https://thirdpartyindex.com/vendors/freedompay/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai ### Its own affiliates (8) - FreedomPay, Inc. (United States; Puerto Rico; U.S. Virgin Islands) - FreedomPay Australia Pty Ltd. (Australia; Sri Lanka; Hong Kong) - FreedomPay Australia Pty Ltd., Singapore Branch (Singapore) - FreedomPay Canada Inc. (Canada) - FreedomPay Ireland Limited. (European Union; Iceland; Switzerland) - FreedomPay Ireland Limited, Czech Republic Branch. (Czech Republic) - FreedomPay Mexico S. de R.L. de C.V. (Mexico) - FreedomPay World Europe Limited. (United Kingdom) ## Web Technologies FreedomPay's homepage made 188 requests to 9 domains, and 3 services controlled by another company. Loaded on 2026-11-03 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 3 third parties by category: Analytics 2 (Google Cloud, Cloudflare); Advertising 1 (Microsoft). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (3) - Google Cloud: 13 requests to gstatic.com, google.com, googletagmanager.com, google-analytics.com, googlesyndication.com; Google Analytics, Google Tag Manager, reCAPTCHA - Microsoft: 9 requests to bing.com, bing.net; Microsoft Advertising (its subprocessor list names it too) - Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights ### First party (1) - FreedomPay: 165 requests to freedompay.com; Cloudflare, Framer Motion, HSTS, Next.js 16.3.3, Open Graph, PWA, React, React Native for Web, Swiper, Turbopack, Webpack 2 tracked companies loaded by the homepage are not in FreedomPay's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (3) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Agilysys](https://thirdpartyindex.com/vendors/agilysys.md) - [Flywire](https://thirdpartyindex.com/vendors/flywire.md): Payment / collection partner - [Stripe](https://thirdpartyindex.com/vendors/stripe.md): Payment gateway services provider ## Service status Incidents it reported on its own status page. - Last 90 days: 21 reported incidents (0 major or critical, 19 minor, 2 with no impact stated) - Typical time to resolve: 24 min - Status page last read: 2026-11-12 - 2026-11-09: Alert: Network International - MEA Processing Issues (minor) - 2026-11-09: Alert: Global Blue - Currency Select - Australia Processing Issues (minor) - 2026-11-05: Alert: Barclays Payments Europe Processing Issues (minor) - 2026-10-30: Alert: Network International - MEA Processing Issues (minor) - 2026-10-27: Alert: Global Blue - Currency Select - Australia Processing Issues (minor) - 2026-10-25: Alert: Network International - MEA Processing Issues (minor) - 2026-10-20: Alert: Redsys - Europe Processing Issues (minor) - 2026-10-16: FreedomPay P2PE Instruction Manual Update (Version 3.4) (no impact stated) ## Incidents reported by FreedomPay's subprocessors Incidents reported in the last 30 days on their own status pages by 8 vendors FreedomPay lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which FreedomPay lists as a subprocessor, reported INC20000347 (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [Salesloft](https://thirdpartyindex.com/vendors/salesloft#status), which FreedomPay lists as a subprocessor, reported Salesforce sync interruption for some customers (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-07: [Authorize.net](https://thirdpartyindex.com/vendors/authorize-net#status), which FreedomPay lists as a subprocessor, reported Chase Paymentech Settlement/Batching Disruption (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which FreedomPay lists as a subprocessor, reported INC20000337 (minor) - 2026-11-07: [Sigma](https://thirdpartyindex.com/vendors/sigma#status), which FreedomPay lists as a subprocessor, reported Degraded performance in AWS US-WEST-2 hosted organizations (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which FreedomPay lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-06: [NetSuite](https://thirdpartyindex.com/vendors/netsuite#status), which FreedomPay lists as a subprocessor, reported NetSuite Service | UK Newport (critical) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-05: [Sigma](https://thirdpartyindex.com/vendors/sigma#status), which FreedomPay lists as a subprocessor, reported Service degradation in GCP-US-hosted organizations (no impact stated) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [Authorize.net](https://thirdpartyindex.com/vendors/authorize-net#status), which FreedomPay lists as a subprocessor, reported MINT Login Errors (minor) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which FreedomPay lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-29: [Salesloft](https://thirdpartyindex.com/vendors/salesloft#status), which FreedomPay lists as a subprocessor, reported Copilot – Calls not being recorded (major) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which FreedomPay lists as a subprocessor, reported INC20000319 (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Salesloft](https://thirdpartyindex.com/vendors/salesloft#status), which FreedomPay lists as a subprocessor, reported Groove Dialer: Calls failing for some customers (major) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [Salesloft](https://thirdpartyindex.com/vendors/salesloft#status), which FreedomPay lists as a subprocessor, reported Pipeline Lag (minor) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which FreedomPay lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which FreedomPay lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [Ironclad](https://thirdpartyindex.com/vendors/ironclad#status), which FreedomPay lists as a subprocessor, reported Third-party Signature Platform (Dropbox Sign) is currently experiencing an issue. (major) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [NetSuite](https://thirdpartyindex.com/vendors/netsuite#status), which FreedomPay lists as a subprocessor, reported NetSuite Email | Multiple Regions (major) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which FreedomPay lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which FreedomPay lists as a subprocessor, reported INC20000294 (critical) - 2026-10-19: [Salesloft](https://thirdpartyindex.com/vendors/salesloft#status), which FreedomPay lists as a subprocessor, reported MS Teams Calls Not Being Recorded (major) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported File Download errors (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which FreedomPay lists as a subprocessor, reported INC20000290 (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which FreedomPay lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [Salesloft](https://thirdpartyindex.com/vendors/salesloft#status), which FreedomPay lists as a subprocessor, reported Certain users are unable to access Conversation Intelligence from within Salesloft/Clari (major) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which FreedomPay lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which FreedomPay lists as a subprocessor, reported INC20000277 (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/freedompay --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api