# Freshworks Freshworks declares [20 subprocessors](https://thirdpartyindex.com/vendors/freshworks#subprocessors) in [its subprocessor list](https://www.freshworks.com/privacy/sub-processor/), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/23971)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). No published changes since we first read it on 2026-09-22. [67 tracked vendors](https://thirdpartyindex.com/vendors/freshworks#used-by) name Freshworks as a subprocessor, including [ChargeBee](https://thirdpartyindex.com/vendors/chargebee), [Outreach](https://thirdpartyindex.com/vendors/outreach) and [Backblaze](https://thirdpartyindex.com/vendors/backblaze). Freshworks (freshworks.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/freshworks - Documents last verified: 2026-11-11 - Transparency rating: 95/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 19 tracked vendors directly, 133 within two hops, 424 within three; 67 tracked vendors rely on it directly, 261 within two hops, 1031 within three - Cite as: Freshworks, Third Party Index, https://thirdpartyindex.com/vendors/freshworks (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.freshworks.com/ | 2026-11-11 | 2026-11-02 | | Subprocessor list | https://www.freshworks.com/privacy/sub-processor/ | 2026-11-11 | 2026-09-30 | | Data processing addendum | https://www.freshworks.com/data-processing-addendum/ | 2026-11-11 | 2026-11-02 | | Privacy policy | https://www.freshworks.com/privacy/ | 2026-11-11 | 2026-11-03 | | Terms | https://www.freshworks.com/site-terms/ | 2026-11-11 | 2026-09-22 | | Security page | https://www.freshworks.com/security/ | 2026-11-11 | 2026-09-22 | | security.txt | https://www.freshworks.com/.well-known/security.txt | 2026-11-11 | 2026-09-22 | | Status page | https://status.freshworks.com/ | 2026-11-11 | 2026-09-22 | ## Subprocessors (20) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Freshworks products and services resides on Amazon Web Services data centers. | US, EU, AUS, IND, ME | 2026-09-22 | | [Appcues, Inc.](https://thirdpartyindex.com/vendors/appcues.md) | Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features. | US | 2026-09-22 | | [Automattic Inc.](https://thirdpartyindex.com/vendors/automattic.md) | Freshdesk offers Forums, which is a community on your customer service portal using which your customers could build an active discussion to find mutual solutions. Akismet is a spam filtering service that filters spam from comments, trackbacks, and contact form messages. We have implemented Akismet to secure the forum from being misused by spammers. | US; EU | 2026-10-10 | | [Calendly, LLC](https://thirdpartyindex.com/vendors/calendly-com.md) | Calendly allows the user to book meetings with the Freshworks' teams for onboarding and setting up the account. It is also used to demo the product for customers. Calendly is a preferred way to interact live with Freshworks’ Sales rather than sharing their information via email or chat. | US | 2026-10-10 | | [Cloudflare, Inc](https://thirdpartyindex.com/vendors/cloudflare.md) | Cloudflare delivers services such as Web Application Firewall, DDoS (Distributed Denial-of-Service) Protection, a content delivery network (CDN), Malware protection and many other additional services to make freshworks products faster and more secure. | US, EU, AUS, IND, ME | 2026-09-22 | | [Databricks, Inc.](https://thirdpartyindex.com/vendors/databricks.md) | Databricks is used to process and store Customer data within our data lake environment. It provides services to our customers for data storage and governance, scalable data transformations (ETL), machine learning workloads, and analytics operations | US, EU, AUS, IND, ME | 2026-10-10 | | [Dropbox, Inc.](https://thirdpartyindex.com/vendors/dropbox.md) | Share the quote for signature, the quote is sent for signature through DropboxSign. Only Opt out facility for the customers is not to send for signatory. | US, EU, AUS | 2026-09-22 | | [e6data Inc](https://thirdpartyindex.com/vendors/e6data.md) | e6data provides a high-performance SQL query engine that runs on top of the analytics data lake platform. The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products. | US, EU, AUS, IND, ME | 2026-10-10 | | [FullContact Inc.](https://thirdpartyindex.com/vendors/fullcontact.md) | Customers who have an independent and active subscription with FullContact Inc. can integrate their account with the supported Freshworks products. This allows the customers to enrich the contacts that they maintain in our products with other social or publicly available information. Processing of data by FullContact Inc., is not covered under the Terms of Service and Privacy Policy of Freshworks Inc. | US | 2026-10-10 | | [Google LLC](https://thirdpartyindex.com/vendors/google-cloud.md) (AI model provider: Google Vertex AI / Gemini) | Firebase Analytics helps us understand performance and usage metrics of our iOS and Android apps, thereby allowing us to optimize the apps performance to provide a better app experience for the users.; Google Cloud Services and Google Vertex provide infrastructure and cloud computing services for FireHydrant including AI computing services using Anthropic Models.; Google Fonts is a catalog of open-source fonts and icons, which makes it easy to integrate expressive type and icons seamlessly.; Google Translate offers translation of agent and customer interaction messages so that an Agent can provide support to an end-user who speaks a different language. This enables the agent to provide multilingual support. | US; US; EU; US, EU, AUS, IND | 2026-10-10 | | [Hertza L.L.C. D/B/A ZeroBounce](https://thirdpartyindex.com/vendors/zerobounce.md) | Email platform service to solve for the new features being launched by Freshmarketer and Freshsales products. Used to improve customer's email marketing campaign, email validations | EU | 2026-09-22 | | [Inline Manual Ltd.](https://thirdpartyindex.com/vendors/inline-manual.md) | Inline Manual provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features. | US | 2026-09-22 | | [Mailgun Technologies Inc.](https://thirdpartyindex.com/vendors/mailgun.md) | Mailgun is used by Freshsuccess as an email service provider to deliver bulk email campaigns that are triggered programmatically from the product as well as for sending individual emails to end-users. | US | 2026-09-22 | | [Merge API, Inc.](https://thirdpartyindex.com/vendors/merge-api.md) | Merge API is a platform which helps enable integration between freshworks products and other software applications. Freshworks and its customers can integrate to 3rd party applications via marketplace apps through Merge Connector API. | US; EU | 2026-10-10 | | [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) (AI model provider: Azure OpenAI) | Cosmos Data (Microsoft Corporation) is used by Freshworks to process customer activity events — such as messages received, conversations resolved, or assignments made — so they can be reflected in near real-time dashboards within the product, typically within a few minutes.; Freshworks offers various AI functionalities using a combination of its own proprietary AI models and models derived from Microsoft Azure OpenAI. Users will have the ability to apply human oversight on the output derived from the AI services. Customers will have the ability to enable or disable the services via their admin console. | US, EU, AUS, IND; US, EU, IND, AUS | 2026-09-22 | | Rchilli Inc. | RChilli is used in Freshteam to parse through resumes that are submitted on to populate the relevant fields that are built as part of the Applications Tracking System. | US | 2026-09-22 | | [SendGrid, Inc.](https://thirdpartyindex.com/vendors/sendgrid.md) | SendGrid provides transactional email delivery services within FireHydrant.; The service is not applicable for customers who configure an external mail service for sending and receiving emails via the product. All the other customers are served via Freshworks' native email service and SendGrid is used as a backup service provider to cover for any emergencies. This service can be disabled from the backend, if a customer wishes so. | US; US; EU | 2026-10-10 | | [Twilio Inc.](https://thirdpartyindex.com/vendors/twilio.md) | Twilio provides a platform to programmatically initiate and receive calls and SMS through Freshcaller.; Twilio provides a platform to programmatically initiate and receive calls, SMS, or Whatsapp messaging through FireHydrant. | US | 2026-10-10 | | [Wiz Inc.](https://thirdpartyindex.com/vendors/wiz-io.md) | Wiz is used to continuously scan and analyse cloud environments for risks,including Data Security Posture Management, vulnerability management, misconfigurations, and exposure detection. It provides visibility into workloads, data, and identities, enabling proactive identification and prioritization of security issues. | US, EU, AUS, IND, ME | 2026-10-10 | | [Workato Inc.](https://thirdpartyindex.com/vendors/workato.md) | Workato is an integration platform that will be used to build integrations between Freshworks products and other software. It is also a workflow automation provider. Through Workato connectors, Freshworks and customers can connect with multiple apps. | US; EU | 2026-10-10 | Read from ([evidence](https://thirdpartyindex.com/evidence/2454)). CSV: https://thirdpartyindex.com/vendors/freshworks/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 1 Type II, SOC 2 Type II, SOC 3, ISO/IEC 27001, ISO/IEC 27701, TX-RAMP, CSA STAR, Cyber Essentials Plus, Cyber Essentials ([evidence](https://thirdpartyindex.com/evidence/10469)) - Claimed: CCPA/CPRA, Data Privacy Framework ([evidence](https://thirdpartyindex.com/evidence/10469)) ## Security program What Freshworks Inc.'s Form 10-K for fiscal 2025, filed Feb 26, 2026 (Item 1C) says, in its words (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000036/0001544522-26-000036-index.htm). - Led by: Chief Information Security Officer - Leader's experience: 20+ years - Board oversight: Audit Committee - Practices named: Penetration testing, Bug bounty, Vulnerability management, Threat intelligence, Phishing simulations, Cyber insurance - Engages outside assessors or consultants - Reviews its suppliers' security ## Web Technologies Freshworks's homepage made 346 requests to 39 domains, and 26 services controlled by another company. Loaded on 2026-10-02 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 26 third parties by category: Advertising 9 (Google Cloud, The Trade Desk, Inc., Capterra Inc., Podscribe, Reddit, Inc.; reviewed: Index Exchange Inc.; usually detected as Advertising: Magnite, Inc., Xandr, PubMatic); Analytics 7 (Contentsquare, Factors.ai, Demandbase, LinkedIn, Meta, ZoomInfo, Cloudflare); Marketing automation 2 (Adobe, Sociabble); Live chat 1 (Qualified.com, Inc.); A/B Testing 1 (Optimizely); Cookie compliance 1 (OneTrust); Customer data platform 1 (reviewed: LiveRamp); Email 1 (LiveIntent); Geolocation 1 (MaxMind); Issue trackers 1 (Sentry); Video players 1 (Wistia). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (26) - Wistia: 76 requests to wistia.com; Wistia - Qualified.com, Inc.: 37 requests to qualified.com; Qualified - Google Cloud: 27 requests to google.com, doubleclick.net, googletagmanager.com, gstatic.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too) - OneTrust: 11 requests to onetrust.com; OneTrust - Contentsquare: 9 requests to contentsquare.net; Contentsquare - Factors.ai: 9 requests to factors.ai; Factors.ai - The Trade Desk, Inc.: 8 requests to adsrvr.org; theTradeDesk - Demandbase: 5 requests to demandbase.com, company-target.com; Demandbase 11.7.0 - Capterra Inc.: 4 requests to capterra.com; Capterra - LinkedIn: 4 requests to licdn.com, linkedin.com; Linkedin Insight Tag - Optimizely: 4 requests to optimizely.com; Optimizely - Adobe: 3 requests to marketo.net, mktoresp.com; Marketo - LiveIntent: 3 requests to liadm.com; LiveIntent - Magnite, Inc.: 3 requests to rubiconproject.com, tremorhub.com - Meta: 3 requests to facebook.net, facebook.com; Facebook Pixel 2.9.414 - Podscribe: 3 requests to podscribe.com, d34r8q7sht0t9k.cloudfront.net; Podscribe - Reddit, Inc.: 3 requests to reddit.com, redditstatic.com; Reddit Ads - ZoomInfo: 3 requests to zi-scripts.com, zoominfo.com; Zoominfo - MaxMind: 2 requests to geoip-js.com; MaxMind 2.1 - Sentry: 2 requests to sentry-cdn.com, sentry.io; Sentry 9.6.1 - Xandr: 2 requests to adnxs.com - Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights (its subprocessor list names it too) - Index Exchange Inc.: 1 request to casalemedia.com - LiveRamp: 1 request to rlcdn.com - PubMatic: 1 request to pubmatic.com - Sociabble: 1 request to sociabble.com; Sociabble ### First party (1) - Freshworks: 120 requests to freshworks.com; Amazon CloudFront, Amazon Web Services, Cloudflare, Emotion, HSTS, Hotjar, Linkedin Ads, Material UI, Next.js 16.3.4, Open Graph, Priority Hints, React, Turbopack, Webpack, core-js 3.32.2, styled-components 6.5.3 13 tracked companies loaded by the homepage are not in Freshworks's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (67) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [10Duke](https://thirdpartyindex.com/vendors/10duke.md) - [Airlock Digital](https://thirdpartyindex.com/vendors/airlock-digital.md): Cloud-based customer support - [Alcide](https://thirdpartyindex.com/vendors/alcide.md) - [Aqua Security](https://thirdpartyindex.com/vendors/aqua-security.md): Freshdesk- Customer support platform - [Backblaze](https://thirdpartyindex.com/vendors/backblaze.md): A help desk service platform used by Backblaze for customer support. - [Bitwarden](https://thirdpartyindex.com/vendors/bitwarden.md): Customer relationship management - [Blitzz](https://thirdpartyindex.com/vendors/blitzz.md): Internal customer relationship management and support ticket tracking. - [Boom Learning](https://thirdpartyindex.com/vendors/boom-learning.md): Our historical customer service platform. Replaced during summer of 2025 with HubSpot. Retained only for archival purposes. No new data is collected. - [BrowserStack](https://thirdpartyindex.com/vendors/browserstack.md): Customer Support - [ChargeBee](https://thirdpartyindex.com/vendors/chargebee.md): Call support and communication platform (Freshcaller): It is used to track and manage customer support interactions through calls.; Chat support and communicati… - [Check Point Software Technologies](https://thirdpartyindex.com/vendors/check-point-software-technologies.md): Support System - [CloudBlue](https://thirdpartyindex.com/vendors/cloudblue.md): Third Party - [Cloudmersive](https://thirdpartyindex.com/vendors/cloudmersive.md): Business Software - [DaVinci Commerce](https://thirdpartyindex.com/vendors/davinci-commerce.md) - [Digicert](https://thirdpartyindex.com/vendors/digicert.md): Provide customer support ticketing - [Drieam](https://thirdpartyindex.com/vendors/drieam.md): Helpdesk software - [Ducksify](https://thirdpartyindex.com/vendors/ducksify.md): Service (IaaS) Cloud Customer Service Infrastructure as a - [Duocircle](https://thirdpartyindex.com/vendors/duocircle.md) - [Employ Intelligence](https://thirdpartyindex.com/vendors/employ-intelligence.md): Freshdesk Customer Service - [EverTrue](https://thirdpartyindex.com/vendors/evertrue.md): Customer support system - [FundApps](https://thirdpartyindex.com/vendors/fundapps.md) - [H2O.ai](https://thirdpartyindex.com/vendors/h2o-ai.md): Customer support & ticketing - [Hibob](https://thirdpartyindex.com/vendors/hibob.md) - [HighLevel](https://thirdpartyindex.com/vendors/highlevel.md): Customer Support & Communication - [Hippo Video](https://thirdpartyindex.com/vendors/hippo-video.md): Service Provider - [Icypeas](https://thirdpartyindex.com/vendors/icypeas.md): Support Platform - [IDEXX](https://thirdpartyindex.com/vendors/idexx.md): Cloud based customer support; Cloud based customer support software; software - [InRule](https://thirdpartyindex.com/vendors/inrule.md): - Applicable Services: InRule Process Automation - Data Processing: Freshwork provides a SaaS platform which is used by InRule to collect and manage support tic… - [Instruqt](https://thirdpartyindex.com/vendors/instruqt.md): Customer support; Support - [Juliahub](https://thirdpartyindex.com/vendors/juliahub.md) - [JWX](https://thirdpartyindex.com/vendors/jwx.md): Customer support - [Kanbanchi](https://thirdpartyindex.com/vendors/kanbanchi.md): Customer support and troubleshooting - [Kentico](https://thirdpartyindex.com/vendors/kentico.md) - [Kickbox](https://thirdpartyindex.com/vendors/kickbox.md): Customer support email ticketing - [KrakenD](https://thirdpartyindex.com/vendors/krakend.md) - [LeadSquared](https://thirdpartyindex.com/vendors/leadsquared.md) - [Luma AI](https://thirdpartyindex.com/vendors/luma-ai.md): Customer support - [Make](https://thirdpartyindex.com/vendors/make.md): Support Ticketing Tool - [MangoApps](https://thirdpartyindex.com/vendors/mangoapps.md): Federated Search (optional) - [Mindtickle](https://thirdpartyindex.com/vendors/mindtickle.md): Managing customer support tickets - [Netdata Cybersecurity](https://thirdpartyindex.com/vendors/netdata-cybersecurity.md): Core product.; IT Service Management. - [New Black](https://thirdpartyindex.com/vendors/new-black.md): Customer Service - [NoodleTools](https://thirdpartyindex.com/vendors/noodletools.md): Helpdesk and solutions service. - [Outreach](https://thirdpartyindex.com/vendors/outreach.md): Customer support ticketing system - [Participatory Culture Foundation](https://thirdpartyindex.com/vendors/participatory-culture-foundation.md) - [Perceptyx](https://thirdpartyindex.com/vendors/perceptyx.md): Used to receive and track customer support tickets - [Prospeo](https://thirdpartyindex.com/vendors/prospeo.md): Customer relationship management - [Rapid7](https://thirdpartyindex.com/vendors/rapid7.md) - [ReadySet Surgical](https://thirdpartyindex.com/vendors/readyset-surgical.md) - [runZero](https://thirdpartyindex.com/vendors/runzero.md) - [Seqera](https://thirdpartyindex.com/vendors/seqera.md): Applies to: All customers (business operations) Customer Support ticketing platform; Customer support - [Sessionize](https://thirdpartyindex.com/vendors/sessionize.md): Support tickets are handled using Freshdesk service. If you contact support in any way, your contact data (e.g. name and email address) will be stored in our Fr… - [Sirion](https://thirdpartyindex.com/vendors/sirion.md): Ticketing tool used to provide customer support. - [Sortd](https://thirdpartyindex.com/vendors/sortd.md): Customer support - [SoundStack](https://thirdpartyindex.com/vendors/soundstack.md) - [Sprinto](https://thirdpartyindex.com/vendors/sprinto.md): Customer Service - [SS&C Blue Prism](https://thirdpartyindex.com/vendors/ss-and-c-blue-prism.md): Provider of customer support helpdesk system. - [Testlio](https://thirdpartyindex.com/vendors/testlio.md): Service desk and ticketing (Freshservice).; Ticketing platform used to manage service and support requests. May process client contact details and information i… - [Time Doctor](https://thirdpartyindex.com/vendors/time-doctor.md): Support - [Total Expert](https://thirdpartyindex.com/vendors/total-expert.md): Used for customer support ticketing and case management - [TransferMate](https://thirdpartyindex.com/vendors/transfermate.md): To assist with case management, sales pipeline and marketing. - [Twinit](https://thirdpartyindex.com/vendors/twinit.md): CRM services used for managing customer and engagement.; Customer support helpdesk for Managing customer support tickets - [UltraDNS](https://thirdpartyindex.com/vendors/ultradns.md): Provide customer support ticketing - [Usetiful](https://thirdpartyindex.com/vendors/usetiful.md) - [Wayground](https://thirdpartyindex.com/vendors/wayground.md) - [Xactus](https://thirdpartyindex.com/vendors/xactus.md) - [Zyte](https://thirdpartyindex.com/vendors/zyte.md): Issue reporting and tracking tool ## Incidents reported by Freshworks's subprocessors Incidents reported in the last 30 days on their own status pages by 9 vendors Freshworks lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which Freshworks lists as a subprocessor, reported "Spacefast API (Spacefast)" is Down (major) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Failures from Twilio to GCI United States (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from Twilio 10DLC to AT&T United States (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Sierra Leone (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures From Long Code Numbers to AT&T in the US (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures in JP1 (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Issue resolved (minor) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-06: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which Freshworks lists as a subprocessor, reported "Spacefast API (Spacefast)" is Down (major) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Notification Logs Unavailable in Console (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor) - 2026-11-05: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Freshworks lists as a subprocessor, reported API Platform Performance Degradation (minor) - 2026-11-05: [wiz.io](https://thirdpartyindex.com/vendors/wiz-io#status), which Freshworks lists as a subprocessor, reported Graph query reports could fail to generate in some data centers due to an AWS Neptune issue. We are working with AWS on a mitigation. (no impact stated) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Delayed Email Validation History (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor) - 2026-11-04: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which Freshworks lists as a subprocessor, reported "Beeper" is Down (major) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Media Streams Audio Delays (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor) - 2026-11-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor) - 2026-10-30: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Freshworks lists as a subprocessor, reported Webhooks Performance Degradation (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor) - 2026-10-30: [Appcues](https://thirdpartyindex.com/vendors/appcues#status), which Freshworks lists as a subprocessor, reported Appcues SDK performance degredation (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor) - 2026-10-29: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Freshworks lists as a subprocessor, reported Intermittent errors in knowledge base search (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Freshworks lists as a subprocessor, reported Link Shortening Redirect Errors on Branded Domains (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor) - 2026-10-28: [Mailgun](https://thirdpartyindex.com/vendors/mailgun#status), which Freshworks lists as a subprocessor, reported Route delays in EU Region (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Twilio Console Errors (no impact stated) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor) - 2026-10-27: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Freshworks lists as a subprocessor, reported Issue with Genie Conversation History and AIRO Chats (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures From Twilio Phone Numbers to Germany (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor) - 2026-10-26: [ZeroBounce](https://thirdpartyindex.com/vendors/zerobounce#status), which Freshworks lists as a subprocessor, reported File uploads issues (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported RCS Inbound Events Delayed (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Billing Delays (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor) - 2026-10-21: [Merge API](https://thirdpartyindex.com/vendors/merge-api#status), which Freshworks lists as a subprocessor, reported Intermittent 429s (no impact stated) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor) - 2026-10-21: [Merge API](https://thirdpartyindex.com/vendors/merge-api#status), which Freshworks lists as a subprocessor, reported Temporary Integration Downtime (no impact stated) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor) - 2026-10-21: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which Freshworks lists as a subprocessor, reported "Jetpack API (Jetpack)" is Down (major) - 2026-10-21: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which Freshworks lists as a subprocessor, reported Edge Services Disruption (major) - 2026-10-21: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which Freshworks lists as a subprocessor, reported PHP Critical Security Updates (no impact stated) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-20: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Freshworks lists as a subprocessor, reported Genie and AIRO Not Responding in Workato UI (no impact stated) - 2026-10-20: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Freshworks lists as a subprocessor, reported Log Processing Service Degradation (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor) - 2026-10-19: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which Freshworks lists as a subprocessor, reported "Tumblr Sites (Tumblr)" is Down (major) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-18: [wiz.io](https://thirdpartyindex.com/vendors/wiz-io#status), which Freshworks lists as a subprocessor, reported We are investigating an issue affecting the security graph and dependent features in prod-US38. (no impact stated) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor) - 2026-10-16: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Freshworks lists as a subprocessor, reported Errors in AI by Workato Analyze text action (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Email suppression issues (no impact stated) - 2026-10-15: [Automattic](https://thirdpartyindex.com/vendors/automattic#status), which Freshworks lists as a subprocessor, reported WP Cloud - DFW cooling issues (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-14: [wiz.io](https://thirdpartyindex.com/vendors/wiz-io#status), which Freshworks lists as a subprocessor, reported We are investigating an issue causing GitHub pull request scans to remain pending, potentially blocking merges where Wiz checks are required. (no impact stated) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor) - 2026-10-14: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Freshworks lists as a subprocessor, reported Issues with AI by Workato (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Freshworks lists as a subprocessor, reported Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/freshworks ## Security contact From its security.txt (https://www.freshworks.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/2471)): - Contact: mailto:security@freshworks.com - Disclosure policy: https://hackerone.com/freshworks - Acknowledgments: https://www.freshworks.com/security/responsible-disclosure/ - Security jobs: https://www.freshworks.com/company/careers/ - Languages: en - No expiry date --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api