# Frontify

Frontify (frontify.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/frontify
- Documents last verified: 2026-09-30
- Transparency rating: 89/100 (how much it publishes, not how secure it is)
- Cite as: Frontify, Third Party Index, https://thirdpartyindex.com/vendors/frontify (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.frontify.com/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://www.frontify.com/en/legal/data-processing-agreement#subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://www.frontify.com/en/legal/data-processing-agreement | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.frontify.com/en/legal/privacy-notice | 2026-09-30 | 2026-09-30 |
| Security page | https://www.frontify.com/en/security | 2026-09-30 | 2026-09-30 |
| Status page | https://status.frontify.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (10)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [ActiveCampaign (Postmark)](https://thirdpartyindex.com/vendors/activecampaign.md) | Transactional email service | USA | 2026-09-30 |
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud service provider and AI services, incl. Amazon Bedrock, Amazon Textract, and Amazon Rekognition to power the AI Features | Germany or USA (depending on the individual agreement between Frontify and the customer) | 2026-09-30 |
| [Amplitude](https://thirdpartyindex.com/vendors/amplitude.md) | Anonymized product analytics | Germany | 2026-09-30 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Monitoring and observability of the Frontify Platform | Germany | 2026-09-30 |
| EverAfter | Customer Hub operation (incl. onboarding and enablement/ communication and updates/ self-Service support and education/ account management/ automated renewals for Growth and Self-Guided customers) | Germany | 2026-09-30 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | In-app support / User onboarding / Feedback collection / Product updates / Knowledge base | USA | 2026-09-30 |
| [Langfuse](https://thirdpartyindex.com/vendors/langfuse.md) | Monitoring and analysis of the AI Features’ input and outputs | Ireland | 2026-09-30 |
| [Microsoft](https://thirdpartyindex.com/vendors/microsoft.md) | Azure AI services to power the AI Features | Germany | 2026-09-30 |
| [Splunk](https://thirdpartyindex.com/vendors/splunk.md) | Security Information and Event Management tool (SIEM) | Germany | 2026-09-30 |
| TwicPics SAS | Support services | France | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19865)). CSV: https://thirdpartyindex.com/vendors/frontify/subprocessors.csv

### Its own affiliates (3)

- Frontify Inc. (USA)
- Frontify Deutschland GmbH (Germany)
- Frontify UK Ltd. (United Kingdom)

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001, PCI DSS, TISAX, Cyber Essentials ([evidence](https://thirdpartyindex.com/evidence/19700))
- Claimed: HIPAA, GDPR, Data Privacy Framework ([evidence](https://thirdpartyindex.com/evidence/19700))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 58 min
- 2026-07-24: Degraded Performance (minor)
- 2026-03-12: Degraded Performance (no impact stated)
- 2026-01-13: Degraded Performance (minor)
- 2025-10-20: Asset processing and delivery broken for some assets (major)
- 2025-10-20: Partial outage due to AWS issue - SelfService (no impact stated)
- 2025-10-20: Partial outage due to AWS issue (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api