# Gainsight Software

Gainsight Software declares [36 subprocessors](https://thirdpartyindex.com/vendors/gainsight-software#subprocessors), plus 4 of its own affiliates, in [its subprocessor list](https://www.gainsight.com/policy/sub-processors/), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/226942)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). The list last changed on 2026-09-24: 1 added, 0 removed. [71 tracked vendors](https://thirdpartyindex.com/vendors/gainsight-software#used-by) name Gainsight Software as a subprocessor, including [PagerDuty](https://thirdpartyindex.com/vendors/pagerduty), [Typeform](https://thirdpartyindex.com/vendors/typeform) and [SmartBear Software](https://thirdpartyindex.com/vendors/smartbear-software).

Gainsight Software (gainsight.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/gainsight-software
- Documents last verified: 2026-11-11
- Transparency rating: 94/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 5/5; Pages still reachable 8/8
- Supply chain: relies on 28 tracked vendors directly, 153 within two hops, 461 within three; 71 tracked vendors rely on it directly, 358 within two hops, 1761 within three
- Cite as: Gainsight Software, Third Party Index, https://thirdpartyindex.com/vendors/gainsight-software (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.gainsight.com/ | 2026-11-11 | 2026-10-21 |
| Subprocessor list | https://www.gainsight.com/policy/sub-processors/ | 2026-11-11 | 2026-11-06 |
| Data processing addendum | https://www.gainsight.com/policy/gainsight-cc-data-processing-addendum-dpa/ | 2026-11-11 | 2026-11-06 |
| Privacy policy | https://www.gainsight.com/policy/privacy/ | 2026-11-11 | 2026-11-06 |
| Terms | https://www.gainsight.com/policy/ | 2026-11-11 | 2026-11-06 |
| Security page | https://www.gainsight.com/security/ | 2026-11-11 | 2026-09-22 |
| Status page | https://status.gainsight.com/ | 2026-11-11 | 2026-11-11 |
| Security advisories | https://www.gainsight.com/security/vulnerability-disclosure-program/ | 2026-11-11 | 2026-09-22 |

## Subprocessors (36)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Algolia](https://thirdpartyindex.com/vendors/algolia.md) | Data Host for Search Capabilities | Corporate: France; Processing Location: Germany | 2026-11-05 |
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | AI Model Provider; Cloud Service Provider | Corporate: 410 Terry Ave. North; Corporate: Seattle, WA 98109-5210; Processing Location: United States; Processing Location: United States and Germany | 2026-11-05 |
| [Amazon Web Services EMEA SARL](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Service Provider | Corporate: Two Park Place, Hatch Street, Dublin 2 Ireland; Processing Location: Ireland | 2026-09-22 |
| [Anthropic, PBC](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | AI Model Provider and AI Agent hosting Provider for certain Generative Artificial Intelligence features and AI Agentic Services. | Processing Location: United States | 2026-11-05 |
| [Auth0, Inc.](https://thirdpartyindex.com/vendors/okta.md) | Authentication Platform | Processing Location: United States and Germany | 2026-11-05 |
| [Boomi, LP (formerly Rivery)](https://thirdpartyindex.com/vendors/boomi-lp.md) | Integrate Gainsight CS with multiple source systems using Boomi as the Extract and Load vehicle | Processing Location: United States | 2026-11-05 |
| [Box, Inc.](https://thirdpartyindex.com/vendors/box.md) | Content Management and File Sharing | Processing Location: United States | 2026-11-05 |
| [Datadog, Inc.](https://thirdpartyindex.com/vendors/datadog.md) | Application Monitoring | Processing Location: United States | 2026-11-05 |
| [Forethought Technologies, Inc.](https://thirdpartyindex.com/vendors/forethought-technologies.md) | AI-powered customer service and support automation platform | Processing Location: United States | 2026-11-05 |
| [Fullstory, Inc.](https://thirdpartyindex.com/vendors/fullstory.md) | User Interface | Processing Location: United States | 2026-11-05 |
| [Functional Software, Inc. (Sentry)](https://thirdpartyindex.com/vendors/sentry.md) | Application Monitoring | Processing Location: United States | 2026-11-05 |
| [Google, LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | Anonymizes IP addresses and provides application usage analytics; Cloud Computing; Back-up Cloud Service Provider; Data Analytics Provider; Web service; Cloud Computing; Back-up Cloud Service Provider; Web service; Cloud Service Provider for Certain Generative Artificial Intelligence features | Processing Location: United States; Processing Location: United States and Germany | 2026-11-05 |
| [Google Cloud EMEA Limited](https://thirdpartyindex.com/vendors/google-cloud.md) | Back-up Cloud Service Provider | Corporate: Dublin 2, Ireland; Corporate: Velasco, Clanwilliam Place; Processing Location: Netherlands | 2026-09-22 |
| inSided B.V. | Technical and Customer Support | Corporate: Singel 118A, 1015 AE Amsterdam; Corporate: The Netherlands; Processing Location: The Netherlands | 2026-09-22 |
| [International Business Machines Corporation (IBM)](https://thirdpartyindex.com/vendors/ibm.md) | Cloud Service Provider for Certain Generative Artificial Intelligence features.; Natural Language Processing and Cloud Service Provider | Processing Location: United States; Processing Location: United States and Germany | 2026-11-05 |
| LongTail Ad Solutions, Inc. d/b/a JW Platform | Video hosting and streaming services | Processing Location: United States | 2026-11-05 |
| [Looker Data Sciences, Inc.](https://thirdpartyindex.com/vendors/looker.md) | Analytics | Processing Location: United States | 2026-11-05 |
| [Microsoft, Inc.](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud Service Provider for certain Generative Artificial Intelligence features and AI Agentic Services | Processing Location: United States and multiple EU locations | 2026-11-05 |
| [Movate, Inc.](https://thirdpartyindex.com/vendors/movate.md) | Renewal Management outsourcing support for Gainsight Atlas clients, including customer outreach, quote negotiation, and escalation management | Processing Location: Philippines | 2026-11-05 |
| nCloud Integrators, LLC | Integration Services | Processing Location: United States | 2026-11-05 |
| [New Relic, Inc.](https://thirdpartyindex.com/vendors/new-relic.md) | Application Monitoring | Processing Location: United States | 2026-11-05 |
| Northpass, Inc. | Technical and Customer Support | Processing Location: United States | 2026-11-05 |
| [OpenAI, L.L.C.](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Cloud Service Provider for Certain Generative Artificial Intelligence features | Processing Location: United States, Canada, UK, multiple EU locations, Switzerland, UAE, South Africa and Australia | 2026-11-05 |
| [Raintank, Inc. d/b/a Grafana Labs](https://thirdpartyindex.com/vendors/grafana.md) | Application Monitoring | Processing Location: United States | 2026-11-05 |
| [Retell AI, Inc.](https://thirdpartyindex.com/vendors/retell-ai.md) | Cloud-based AI voice agent development and deployment platform | Processing Location: United States | 2026-11-05 |
| [Salesforce.com, Inc.](https://thirdpartyindex.com/vendors/salesforce.md) | Cloud Service Provider | Processing Location: United States and Germany | 2026-11-05 |
| [Skilljar, Inc.](https://thirdpartyindex.com/vendors/skilljar.md) | Technical and Customer Support | Processing Location: United States | 2026-11-05 |
| [Slack Technologies, Inc.](https://thirdpartyindex.com/vendors/slack.md) | IT Support Chat | Processing Location: United States | 2026-11-05 |
| [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Data Warehousing | Processing Location: United States | 2026-11-05 |
| Staircase AI, Inc. | Technical and Customer Support | Processing Location: United States | 2026-11-05 |
| Staircase Technologies Ltd. | Technical and Customer Support | Corporate: Israel; Processing Location: Israel | 2026-11-05 |
| [Sumologic, Inc.](https://thirdpartyindex.com/vendors/sumo-logic.md) | Log Management and Analytics | Processing Location: United States and Germany | 2026-11-05 |
| [Twilio, Inc. (formerly Sendgrid)](https://thirdpartyindex.com/vendors/twilio.md) | Email Service Provider | Processing Location: United States | 2026-11-05 |
| [Workato, Inc.](https://thirdpartyindex.com/vendors/workato.md) | Workflow and Integration Processing | Processing Location: United States | 2026-11-05 |
| [Zendesk, Inc.](https://thirdpartyindex.com/vendors/zendesk.md) | Customer Service Software | Processing Location: United States | 2026-11-05 |
| [Zight, Inc.](https://thirdpartyindex.com/vendors/zight.md) | Provides screen recording, through videos and screenshots, for Zendesk support tickets to improve customer service and enable faster issue resolution. | Processing Location: United States | 2026-11-05 |

Read from ([evidence](https://thirdpartyindex.com/evidence/217496)). CSV: https://thirdpartyindex.com/vendors/gainsight-software/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai

### Its own affiliates (4)

- Gainsight Israel Ltd. (f/k/a Aptrinsic Ltd.) (Processing Location: Israel)
- Gainsight Software Private Limited (Corporate: DivyaSree Trinity; Corporate: Hi-Tech City Layout, Madhapur Hyderabad; Corporate: Hyderabad, TG 500081 IN; Corporate: Plot No 5&6, Sy No 64, 6th Floor Wing A&B, Block-4; Processing Location: India)
- Gainsight Sp. z.o.o. (f/k/a Northpass Sp. z.o.o.) (Corporate: 54-202 Wroclaw, Poland; Corporate: Legnicka 48A; Processing Location: Poland)
- Gainsight UK LTD. (Corporate: U.K; Processing Location: England)

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001 ([evidence](https://thirdpartyindex.com/evidence/10301))
- Claimed: HIPAA, GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/13492))

## Web Technologies

Gainsight Software's homepage made 396 requests to 51 domains, 28 services controlled by another company, and 2 domains not identified. Loaded on 2026-11-04 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

28 third parties by category: Analytics 8 (HubSpot, LinkedIn, Meta, ZoomInfo, Quora, Cloudflare, Intentsify, LLC; usually detected as Analytics: G2.com); Advertising 7 (Google Cloud, Microsoft, The Trade Desk, Inc., Metadata, Reddit, Inc.; usually detected as Advertising: Xandr, Magnite, Inc.); Marketing automation 4 (6Sense Insights, Inc., PathFactory, GetVector, Inc.; usually detected as Marketing automation: Adobe); Live chat 1 (Qualified.com, Inc.); Cookie compliance 1 (OneTrust); Caching 1 (NitroPack); Customer data platform 1 (RudderStack); Font scripts 1 (Font Awesome); Geolocation 1 (ipify); Issue trackers 1 (usually detected as Issue trackers: Sentry); SEO 1 (BrightEdge); Video players 1 (Vidyard). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (28)

- 6Sense Insights, Inc.: 43 requests to 6sc.co, 6sense.com; 6sense
- Font Awesome: 37 requests to fontawesome.com; Font Awesome
- Qualified.com, Inc.: 37 requests to qualified.com; Qualified
- Vidyard: 32 requests to vidyard.com; Vidyard
- Google Cloud: 22 requests to google.com, googletagmanager.com, doubleclick.net, google-analytics.com, fonts.googleapis.com, gstatic.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too)
- OneTrust: 22 requests to cookielaw.org, onetrust.com; OneTrust
- Microsoft: 14 requests to clarity.ms, bing.com; Microsoft Advertising (its subprocessor list names it too)
- PathFactory: 14 requests to pathfactory.com; PathFactory
- GetVector, Inc.: 11 requests to vector.co; Vector
- HubSpot: 11 requests to hubspot.com, hscollectedforms.net, hs-analytics.net, hs-banner.com, hs-scripts.com, hsadspixel.net, hsforms.com, hubapi.com; HubSpot, HubSpot Analytics
- The Trade Desk, Inc.: 8 requests to adsrvr.org; theTradeDesk
- G2.com: 6 requests to g2.com
- Metadata: 6 requests to metadata.io; Metadata.io
- Xandr: 4 requests to adnxs.com
- LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- Meta: 3 requests to facebook.net, facebook.com; Facebook Pixel 2.9.435
- Reddit, Inc.: 3 requests to reddit.com, redditstatic.com; Reddit Ads
- ZoomInfo: 3 requests to zi-scripts.com, zoominfo.com; Zoominfo
- Adobe: 2 requests to demdex.net
- BrightEdge: 2 requests to bc0a.com; BrightEdge
- Quora: 2 requests to quora.com; Quora Pixel
- ipify: 2 requests to ipify.org; ipify
- Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights
- Intentsify, LLC: 1 request to intentsify.io; Intentsify
- Magnite, Inc.: 1 request to rubiconproject.com
- NitroPack: 1 request to getnitropack.com; NitroPack
- RudderStack: 1 request to rudderstack.com; Rudderstack
- Sentry: 1 request to sentry.io (its subprocessor list names it too)

### Unknown (2)

Domains not identified yet: revsure.cloud, usbrowserspeed.com

### First party (1)

- Gainsight Software: 99 requests to gainsight.com, aptrinsic.com; AOS, Adobe Audience Manager, Bootstrap 5.2.3, Cloudflare, Google Font API, HSTS, HTTP/3, Microsoft Clarity, MySQL, Open Graph, PHP, PWA, Priority Hints, RSS, React, Sentry, Swiper, WP Engine, WordPress, Yoast SEO 28.8, core-js 3.49.0, jQuery 3.7.1, jQuery Migrate 3.4.1, styled-components 5.3.11

11 tracked companies loaded by the homepage are not in Gainsight Software's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (71)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Abnormal AI](https://thirdpartyindex.com/vendors/abnormal-ai.md): Customer success and product experience
- [Accruent](https://thirdpartyindex.com/vendors/accruent.md): Business Support
- [Acquia](https://thirdpartyindex.com/vendors/acquia.md): Provides Software-as-a-Service (SaaS) web application usage and behavioral monitoring for continuous product improvements
- [AlertMedia](https://thirdpartyindex.com/vendors/alertmedia.md): AlertMedia customer success management and customer engagement analytics
- [Allocadia](https://thirdpartyindex.com/vendors/allocadia.md): - Data Transfer Mechanism: SCC - Customer B2B Employee User Data Processed: First name, Last name, Business email, UserID, IP address, Job title, Business phone…
- [Anomali](https://thirdpartyindex.com/vendors/anomali.md): Customer Support
- [Automation Anywhere](https://thirdpartyindex.com/vendors/automation-anywhere.md): External customer community
- [AVEVA](https://thirdpartyindex.com/vendors/aveva.md)
- [BeyondTrust](https://thirdpartyindex.com/vendors/beyondtrust.md): Customer success tool – product experience and engagement
- [Bonusly](https://thirdpartyindex.com/vendors/bonusly.md): Customer management and support services
- [Bugcrowd](https://thirdpartyindex.com/vendors/bugcrowd.md): Email, activities on platform
- [Claroty](https://thirdpartyindex.com/vendors/claroty.md)
- [Critical Start](https://thirdpartyindex.com/vendors/critical-start.md): Customer Communications tool for CSM team
- [Darktrace](https://thirdpartyindex.com/vendors/darktrace.md): Customer engagement and analytics tracking
- [Darktrace Federal](https://thirdpartyindex.com/vendors/darktrace-federal.md): Customer engagement and analytics tracking
- [Deltek](https://thirdpartyindex.com/vendors/deltek.md): Data usage analytics within the interface; Customer Onboarding task Management, Account Review, and Email Logging
- [Digital Realty](https://thirdpartyindex.com/vendors/digital-realty.md): Customer profiling platform
- [EAB](https://thirdpartyindex.com/vendors/eab.md): User Analytics; User interaction and product experience platform; User interaction tracking
- [Egnyte](https://thirdpartyindex.com/vendors/egnyte.md)
- [Fenergo](https://thirdpartyindex.com/vendors/fenergo.md): Gainsight is a Product Experience (PX) and customer success platform used to capture, analyze, and act on user behavior within software applications.; Purpose: …
- [Figma](https://thirdpartyindex.com/vendors/figma.md): Public support forum hosting (https://forum.figma.com/)
- [Forcepoint](https://thirdpartyindex.com/vendors/forcepoint.md): Finance
- [Forethought Technologies](https://thirdpartyindex.com/vendors/forethought-technologies.md): Customer Onboarding and Feedback
- [Genesys](https://thirdpartyindex.com/vendors/genesys.md)
- [Greenhouse](https://thirdpartyindex.com/vendors/greenhouse.md): Customer success platform
- [Hiver](https://thirdpartyindex.com/vendors/hiver.md): Analytics
- [Horizon3.ai](https://thirdpartyindex.com/vendors/horizon3-ai.md): Customer Success Experience; Gainsight is used to support our customer success initiatives, including customer engagement, onboarding, health monitoring, and su…
- [Humanforce](https://thirdpartyindex.com/vendors/humanforce.md): - Processing Purpose: Customer Relationship, support and analytics services - Type of Data: Digital adoption and engagement data (user activities within the pro…
- [Identity Automation](https://thirdpartyindex.com/vendors/identity-automation.md): Customer experience analytics and in-product communication
- [Immersive Labs](https://thirdpartyindex.com/vendors/immersive-labs.md): Gainsight – Customer relationship management system and analytics tool
- [Intapp](https://thirdpartyindex.com/vendors/intapp.md): Intapp Client Community Portal
- [Intralinks](https://thirdpartyindex.com/vendors/intralinks.md)
- [Jamf](https://thirdpartyindex.com/vendors/jamf.md): Customer experience analytics and in-product communications
- [Juniper Square](https://thirdpartyindex.com/vendors/juniper-square.md)
- [Kaltura](https://thirdpartyindex.com/vendors/kaltura.md): Customer Support
- [Kudos®](https://thirdpartyindex.com/vendors/kudos.md): Product and feature usage insights and analytics
- [LogicMonitor](https://thirdpartyindex.com/vendors/logicmonitor.md): Customer Success Platform
- [Loopio](https://thirdpartyindex.com/vendors/loopio.md): Customer success software
- [Malwarebytes](https://thirdpartyindex.com/vendors/malwarebytes.md): Customer success and product experience
- [Mediafly](https://thirdpartyindex.com/vendors/mediafly.md): Product Usage Statistics
- [Mews](https://thirdpartyindex.com/vendors/mews.md)
- [Miro](https://thirdpartyindex.com/vendors/miro.md): Customer Success/Support
- [Nasuni](https://thirdpartyindex.com/vendors/nasuni.md): Customer success management, health scoring, renewal tracking
- [OpenSesame](https://thirdpartyindex.com/vendors/opensesame.md): CRM
- [Optro](https://thirdpartyindex.com/vendors/optro.md): Customer experience and lifecycle management and AI; Optro Community
- [Ordergroove](https://thirdpartyindex.com/vendors/ordergroove.md)
- [PagerDuty](https://thirdpartyindex.com/vendors/pagerduty.md): Customer Support Services
- [ParentSquare](https://thirdpartyindex.com/vendors/parentsquare.md): District staff contact information.
- [PathFactory](https://thirdpartyindex.com/vendors/pathfactory.md): Infrastructure
- [Payscale](https://thirdpartyindex.com/vendors/payscale.md): Customer intelligence platform
- [Planet](https://thirdpartyindex.com/vendors/planet.md)
- [Pluralsight](https://thirdpartyindex.com/vendors/pluralsight.md): Customer Success Platform
- [Podfather](https://thirdpartyindex.com/vendors/podfather.md): Gainsight, Inc. 350 Bay Street, Suite 100, San Francisco, CA 94133, USA Customer Service Platform - Analytics.
- [Power Factors](https://thirdpartyindex.com/vendors/power-factors.md): Customer Community; Customer Community, Knowledge Base, and Product Analytics
- [PowerSchool](https://thirdpartyindex.com/vendors/powerschool.md): Analytics
- [Robin](https://thirdpartyindex.com/vendors/robin.md): Customer success
- [Salesloft](https://thirdpartyindex.com/vendors/salesloft.md): Customer health scoring to forecast churn rates and customer communicatons; Service provider
- [ShipStation Global](https://thirdpartyindex.com/vendors/shipstation-global.md): Merchant Success Manageme nt
- [Slido](https://thirdpartyindex.com/vendors/slido.md): Sales CRM
- [SmartBear Software](https://thirdpartyindex.com/vendors/smartbear-software.md): Customer Insights
- [SolarWinds](https://thirdpartyindex.com/vendors/solarwinds.md): Marketing
- [Staffbase](https://thirdpartyindex.com/vendors/staffbase.md): This subprocessor is applicable to: Employee App & Front Door Intranet, and New SB Email. We use Gainsight to provide our Digital Customer Success Services to C…
- [Stellar Cyber](https://thirdpartyindex.com/vendors/stellar-cyber.md)
- [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic.md): Customer Success Platform with genAI for communication utilizing their Staircase feature
- [TCP Software](https://thirdpartyindex.com/vendors/tcp-software.md): used for gaining better visibility of TCP clients concerns regarding our applications to improve user experience along with proactive engagement
- [ThoughtExchange](https://thirdpartyindex.com/vendors/thoughtexchange.md): Customer Support, Data and Leader Analytics
- [Typeform](https://thirdpartyindex.com/vendors/typeform.md): (Optional processing)\ Customer Data; Participation in Typeform Community
- [Udemy](https://thirdpartyindex.com/vendors/udemy.md): Customer success management platform and email service provider
- [Yubico](https://thirdpartyindex.com/vendors/yubico.md): Provision of customer success platform tools
- [zkipster](https://thirdpartyindex.com/vendors/zkipster.md)
- [Zyte](https://thirdpartyindex.com/vendors/zyte.md): Customer relationship management tool

## Service status

Incidents it reported on its own status page.

- Last 90 days: 7 reported incidents (1 major or critical, 3 minor, 3 with no impact stated)
- Typical time to resolve: 16 h 42 min
- Status page last read: 2026-11-12
- Under way: Industry-wide PHP and Node.js security update (no impact stated), since 2026-10-23 21:24 UTC
- 2026-11-20: Salesforce Connection Restoration (major)
- 2026-10-23: Industry-wide PHP and Node.js security update (no impact stated)
- 2026-10-23: Elevated SFDC errors for few customers (no impact stated)
- 2026-10-08: CS - US1: Investigating delays in Rules and Participant Sync (minor)
- 2026-09-16: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality (no impact stated)
- 2026-09-13: Rules Engine Failure for few Customers (minor)
- 2026-09-09: Performance degradation observed in CS US2 (minor)
- 2026-06-26: Gainsight CS - US1 and US2 - Home Page not Loading (minor)

## Incidents reported by Gainsight Software's subprocessors

Incidents reported in the last 30 days on their own status pages by 14 vendors Gainsight Software lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Gainsight Software lists as a subprocessor, reported INC20000347 (minor)
- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Failures from Twilio to GCI United States (minor)
- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from Twilio Long Codes to AT&T United States (minor)
- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Sierra Leone (minor)
- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures From Long Code Numbers to AT&T in the US (minor)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor)
- 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor)
- 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor)
- 2026-11-11: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Degraded performance for Grafana Cloud Metrics in prod-us-central-7 (major)
- 2026-11-11: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Elevated query errors for Grafana Cloud Metrics in prod-us-east-3 (minor)
- 2026-11-11: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Gainsight Software lists as a subprocessor, reported US issues feed throwing intermittent errors (minor)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures in JP1 (minor)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor)
- 2026-11-11: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Gainsight Software lists as a subprocessor, reported Account emails not being delivered (major)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated)
- 2026-11-11: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which Gainsight Software lists as a subprocessor, reported Boomi - Platform UI Degraded -Monitoring (minor)
- 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated)
- 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Issue resolved (minor)
- 2026-11-10: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Gainsight Software lists as a subprocessor, reported EU region replay ingestion latency (minor)
- 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor)
- 2026-11-10: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which Gainsight Software lists as a subprocessor, reported Problem with Cloud SIEM Processing in North America 2 (US2) (minor)
- 2026-11-10: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Cloud Logs writes - Elevated latency and error rates in prod-eu-central-0 (no impact stated)
- 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor)
- 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated)
- 2026-11-10: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Mimir query unexpected response with status code 500 (minor)
- 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated Errors On API (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor)
- 2026-11-09: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which Gainsight Software lists as a subprocessor, reported Problem with Cloud SIEM Processing in North America 2 (US2) (minor)
- 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor)
- 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor)
- 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated errors with image generation (minor)
- 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor)
- 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor)
- 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor)
- 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor)
- 2026-11-07: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which Gainsight Software lists as a subprocessor, reported Boomi Platform - Runtime UI Status - Degraded (minor)
- 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor)
- 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor)
- 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Gainsight Software lists as a subprocessor, reported INC20000337 (minor)
- 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Gainsight Software lists as a subprocessor, reported INC20000336 (minor)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor)
- 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor)
- 2026-11-06: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Synthetic Monitoring — Jakarta Public Probe Degradation (no impact stated)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Notification Logs Unavailable in Console (minor)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor)
- 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor)
- 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor)
- 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor)
- 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor)
- 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor)
- 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor)
- 2026-11-05: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Gainsight Software lists as a subprocessor, reported API Platform Performance Degradation (minor)
- 2026-11-05: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which Gainsight Software lists as a subprocessor, reported Problem with Cloud SIEM APIs in North America 2 (US2) (major)
- 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor)
- 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor)
- 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Delayed Email Validation History (minor)
- 2026-11-04: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Gainsight Software lists as a subprocessor, reported Ingestion delays across all data (minor)
- 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor)
- 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor)
- 2026-11-04: [Fullstory](https://thirdpartyindex.com/vendors/fullstory#status), which Gainsight Software lists as a subprocessor, reported Delays in syncing to S3 data warehouses (EU1) (minor)
- 2026-11-04: [Box](https://thirdpartyindex.com/vendors/box#status), which Gainsight Software lists as a subprocessor, reported \[Minor\] Issue with Box AI (minor)
- 2026-11-04: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported GitHub returning 403 for all Git Sync repositories (minor)
- 2026-11-04: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Gainsight Software lists as a subprocessor, reported Data and Alerts Irregularities for US Region (no impact stated)
- 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor)
- 2026-11-03: [Fullstory](https://thirdpartyindex.com/vendors/fullstory#status), which Gainsight Software lists as a subprocessor, reported \[Resolved\] Delayed Session Data Availability (NA1 & EU1 Data Centers) (no impact stated)
- 2026-11-03: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported October usage report visualization issue (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor)
- 2026-11-03: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Gainsight Software lists as a subprocessor, reported Delays in spans and transactions processing (major)
- 2026-11-03: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Gainsight Software lists as a subprocessor, reported Sentry.io dashboard and API is down (critical)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor)
- 2026-11-03: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Increased query latency for Logs in GCP US Central (prod-us-central-0) (minor)
- 2026-11-03: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Elevated Request Errors for Grafana Across Multiple Regions (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Media Streams Audio Delays (minor)
- 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported File upload errors in ChatGPT (minor)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor)
- 2026-11-02: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Grafana Cloud: k6 timeouts (no impact stated)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor)
- 2026-11-02: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Gainsight Software lists as a subprocessor, reported Sentry dashboard is down (critical)
- 2026-11-02: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Gainsight Software lists as a subprocessor, reported Data Irregularities in US Region (major)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor)
- 2026-11-02: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Metrics Alert Rule Evaluation Failures in AWS Australia (prod-au-southeast-1) (minor)
- 2026-11-02: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Missing Metrics for Some Synthetic Monitoring Checks using the Montreal, North Virginia, and North California public probes (no impact stated)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor)
- 2026-11-02: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Gainsight Software lists as a subprocessor, reported Synthetics Ping Monitor Processing Delays in Multiple Regions (minor)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor)
- 2026-11-02: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported IRM Unable to Voice Call Brazil Numbers (major)
- 2026-11-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor)
- 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Gainsight Software lists as a subprocessor, reported INC20000321 (minor)
- 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor)
- 2026-10-30: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Gainsight Software lists as a subprocessor, reported Webhooks Performance Degradation (minor)
- 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor)
- 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor)
- 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor)
- 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated)
- 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor)
- 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor)
- 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor)
- 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor)
- 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Gainsight Software lists as a subprocessor, reported INC20000319 (minor)
- 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor)
- 2026-10-29: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Gainsight Software lists as a subprocessor, reported Intermittent errors in knowledge base search (minor)
- 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor)
- 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Link Shortening Redirect Errors on Branded Domains (minor)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor)
- 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor)
- 2026-10-28: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Gainsight Software lists as a subprocessor, reported Metrics query are disrupted (major)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor)
- 2026-10-28: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which Gainsight Software lists as a subprocessor, reported Boomi - Platform UI and Public API Degraded - Resolved (minor)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor)
- 2026-10-28: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Gainsight Software lists as a subprocessor, reported Next-Gen Entity Platform Issues (major)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Twilio Console Errors (no impact stated)
- 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor)
- 2026-10-27: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Frontend Observability Outage in prod-eu-west-2 (critical)
- 2026-10-27: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Gainsight Software lists as a subprocessor, reported Issue with Genie Conversation History and AIRO Chats (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor)
- 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major)
- 2026-10-27: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Degraded Cloud Integrations (minor)
- 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor)
- 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor)
- 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor)
- 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor)
- 2026-10-26: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Gainsight Software lists as a subprocessor, reported Elevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder (major)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor)
- 2026-10-26: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which Gainsight Software lists as a subprocessor, reported Boomi - Platform UI and Public API - Resolved (no impact stated)
- 2026-10-26: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported ingestion errors in mimir-prod-66 (no impact stated)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor)
- 2026-10-25: [Retell AI](https://thirdpartyindex.com/vendors/retell-ai#status), which Gainsight Software lists as a subprocessor, reported Speech-to-speech calls failing due to a provider permission issue (no impact stated)
- 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor)
- 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor)
- 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor)
- 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor)
- 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major)
- 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor)
- 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor)
- 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major)
- 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor)
- 2026-10-23: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Some Grafana Instances Experiencing Issues Coming Online after Restart (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor)
- 2026-10-23: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany (major)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor)
- 2026-10-23: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which Gainsight Software lists as a subprocessor, reported Boomi - Platform UI and Public API Outage - Resolved (critical)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Delays in customer support responses (no impact stated)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported RCS Inbound Events Delayed (minor)
- 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Elevated errors affecting Connectors (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Billing Delays (no impact stated)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Authentication errors for some users (major)
- 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Gainsight Software lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor)
- 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Gainsight Software lists as a subprocessor, reported INC20000301 (critical)
- 2026-10-21: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Gainsight Software lists as a subprocessor, reported Increased latency processing integration webhooks (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor)
- 2026-10-21: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Some GCK6 App Project Pages are Failing to Load (major)
- 2026-10-21: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Increased timeout errors in alert rule evaluations (AWS Germany, prod-eu-west-2) (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor)
- 2026-10-21: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Gainsight Software lists as a subprocessor, reported Sentry.io not loading in US region (critical)
- 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Gainsight Software lists as a subprocessor, reported INC20000299 (minor)
- 2026-10-21: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Possible incorrect evaluation of Synthetic Monitoring alert rules in cluster prod-us-east-3 (no impact stated)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor)
- 2026-10-20: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported DB issues in prod-sa-east-1 (no impact stated)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor)
- 2026-10-20: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Gainsight Software lists as a subprocessor, reported Sentry.io not loading (major)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor)
- 2026-10-20: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Some GCK6 App Project Pages are Failing to Load (major)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor)
- 2026-10-20: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported IRM outage in the region prod-gb-south-0 and prod-eu-west-0 (no impact stated)
- 2026-10-20: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Grafana Cloud unavailibity in the prod-gb-south-0 region (minor)
- 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Gainsight Software lists as a subprocessor, reported INC20000294 (critical)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor)
- 2026-10-20: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Gainsight Software lists as a subprocessor, reported Genie and AIRO Not Responding in Workato UI (no impact stated)
- 2026-10-20: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Gainsight Software lists as a subprocessor, reported Log Processing Service Degradation (minor)
- 2026-10-20: [Box](https://thirdpartyindex.com/vendors/box#status), which Gainsight Software lists as a subprocessor, reported \[Medium\] Issue with multiple Box Services (major)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor)
- 2026-10-19: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Gainsight Software lists as a subprocessor, reported Sentry is down (critical)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor)
- 2026-10-19: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Metrics: Evelvated Read and Ruler Errors. (major)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor)
- 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported File Download errors (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor)
- 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Gainsight Software lists as a subprocessor, reported INC20000290 (minor)
- 2026-10-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor)
- 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor)
- 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor)
- 2026-10-16: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Metric reads and rule evaluations are degraded in mimir-prod-66 (minor)
- 2026-10-16: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Gainsight Software lists as a subprocessor, reported Errors in AI by Workato Analyze text action (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor)
- 2026-10-16: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which Gainsight Software lists as a subprocessor, reported Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE) (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor)
- 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Gainsight Software lists as a subprocessor, reported INC20000287 (critical)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Email suppression issues (no impact stated)
- 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Widespread feature degradation (major)
- 2026-10-15: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Tempo Write Failures in prod-us-central-0 (major)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor)
- 2026-10-15: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Tempo: High Latency in prod-eu-west-2 (minor)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor)
- 2026-10-15: [Box](https://thirdpartyindex.com/vendors/box#status), which Gainsight Software lists as a subprocessor, reported \[Major\] Issue with Box Drive (major)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor)
- 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor)
- 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor)
- 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor)
- 2026-10-14: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Authentication errors in prod-us-west-0 (minor)
- 2026-10-14: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Gainsight Software lists as a subprocessor, reported Issues with AI by Workato (minor)
- 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor)
- 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor)
- 2026-10-14: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Gainsight Software lists as a subprocessor, reported Ingestion Halted for EAP data in EU (major)
- 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor)
- 2026-10-13: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Errors when querying Prometheus datasource (minor)
- 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan (minor)
- 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Gainsight Software lists as a subprocessor, reported INC20000277 (minor)
- 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil (minor)
- 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria (minor)
- 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa (minor)
- 2026-10-13: [Grafana](https://thirdpartyindex.com/vendors/grafana#status), which Gainsight Software lists as a subprocessor, reported Phone call notifications to numbers in Russia and Kazakhstan are blocked (minor)
- 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gainsight Software lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor)
- 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Gainsight Software lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Etisalat and Du United Arab Emirates (minor)

## Recent changes

Changes to its documents and subprocessor list since monitoring began.

- 2026-09-28: Added certification: CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/13492))
- 2026-09-28: Added certification: GDPR ([evidence](https://thirdpartyindex.com/evidence/13492))
- 2026-09-28: Added certification: HIPAA ([evidence](https://thirdpartyindex.com/evidence/13492))
- 2026-09-24: Added subprocessor: Anthropic, PBC ([evidence](https://thirdpartyindex.com/evidence/8261))

Feed: https://thirdpartyindex.com/vendors/gainsight-software/changes.atom

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/gainsight-software

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api