# Genesys

Genesys declares [43 subprocessors](https://thirdpartyindex.com/vendors/genesys#subprocessors), plus 30 of its own affiliates, in [its subprocessor list](https://help.genesys.cloud/articles/genesys-subprocessors/), which we last checked on 2026-11-12 ([evidence](https://thirdpartyindex.com/evidence/249028)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). No published changes since we first read it on 2026-09-28. [7 tracked vendors](https://thirdpartyindex.com/vendors/genesys#used-by) name Genesys as a subprocessor, including [Qualtrics](https://thirdpartyindex.com/vendors/qualtrics), [SOPHOS](https://thirdpartyindex.com/vendors/sophos) and [5CA](https://thirdpartyindex.com/vendors/5ca).

Genesys (genesys.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/genesys
- Documents last verified: 2026-11-12
- Transparency rating: 70/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 0/7 (partial); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 25 tracked vendors directly, 194 within two hops, 584 within three; 7 tracked vendors rely on it directly, 38 within two hops, 348 within three
- Cite as: Genesys, Third Party Index, https://thirdpartyindex.com/vendors/genesys (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.genesys.com/trust-center | 2026-11-12 | 2026-10-27 |
| Subprocessor list | https://help.genesys.cloud/articles/genesys-subprocessors/ | 2026-11-12 | 2026-11-10 |
| Privacy policy | https://www.genesys.com/company/legal/privacy-policy | 2026-11-12 | 2026-10-02 |
| Terms | https://www.genesys.com/company/legal/terms-of-use | 2026-11-12 | 2026-10-02 |
| Security page | https://www.genesys.com/trust-center/security | 2026-11-12 | 2026-10-02 |
| Status page | https://status.mypurecloud.com/ | 2026-11-12 | 2026-11-12 |

## Subprocessors (43)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Akamai Technologies, Inc.](https://thirdpartyindex.com/vendors/akamai.md) | — | Worldwide\* | 2026-09-28 |
| Amazon.com Inc., incl. Amazon Web Services | — | Europe\*\*; India\*\*; United States\*\* | 2026-09-28 |
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | — | In region (data center region selected by customer) | 2026-09-28 |
| [Bandwidth, Inc.](https://thirdpartyindex.com/vendors/bandwidth.md) | — | USA | 2026-09-28 |
| [Bird.com, Inc. (fka MessageBird)](https://thirdpartyindex.com/vendors/bird.md) | — | EU (for all AWS regions in Europe, except Zurich), USA (for all other AWS regions). | 2026-09-28 |
| Branch of Genesys Cloud Services Inc. Middle East for Business Services | — | Saudi Arabia | 2026-09-28 |
| CA Technologies | — | USA | 2026-09-28 |
| [CloudShare, Inc.](https://thirdpartyindex.com/vendors/cloudshare.md) | — | USA, Singapore, and the Netherlands | 2026-09-28 |
| CLX Communications | — | USA | 2026-09-28 |
| [Credly, Inc.](https://thirdpartyindex.com/vendors/credly-by-pearson.md) | — | USA | 2026-09-28 |
| [Deepgram Inc.](https://thirdpartyindex.com/vendors/deepgram.md) (AI model provider: Deepgram) | — | For customers hosted in all other Genesys AWS regions, the corresponding Deepgram region is EU.; For customers hosted in the Canada, Mexico, Brazil & USA Genesys AWS regions, the corresponding Deepgram region is US.; For customers hosted in the Sydney (ap-southeast-2) Genesys AWS region, the corresponding Deepgram region is AU. | 2026-09-28 |
| [Docebo NA, Inc.](https://thirdpartyindex.com/vendors/docebo.md) | — | USA | 2026-09-28 |
| [Elasticsearch, Inc.](https://thirdpartyindex.com/vendors/elasticsearch.md) | — | USA | 2026-09-28 |
| [Eleven Labs Inc.](https://thirdpartyindex.com/vendors/elevenlabs.md) (AI model provider: ElevenLabs) | — | For customers hosted in Canada, Mexico, Brazil & USA Genesys AWS regions the corresponding Eleven Labs region is the USA.; For customers hosted in all other Genesys AWS regions the corresponding Eleven Labs region is the EU. | 2026-09-28 |
| Equinix, Inc. and Switch, Inc. | — | Australia\*\*; Europe\*; United States\* | 2026-09-28 |
| [Gainsight, Inc.](https://thirdpartyindex.com/vendors/gainsight-software.md) | — | USA | 2026-09-28 |
| [Google LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | — | /articles/aws-regions-for-google-cloud-tts-and-stt-integrations/; https://cloud.google.com/about/locations/ | 2026-09-28 |
| Iconectiv LLC | — | USA | 2026-09-28 |
| [Infobip](https://thirdpartyindex.com/vendors/infobip.md) | — | UK | 2026-09-28 |
| Infobip Communications Inc | — | USA | 2026-09-28 |
| [Infosys](https://thirdpartyindex.com/vendors/infosys.md) | — | India; USA | 2026-11-10 |
| Intrado Life and Safety, Inc. | — | USA | 2026-09-28 |
| Itochu Techno-Solutions Corporation | — | Japan | 2026-09-28 |
| Kaleyra US Inc. (fka mGage) | — | USA | 2026-09-28 |
| [Kryterion, Inc.](https://thirdpartyindex.com/vendors/kryterion.md) | — | USA | 2026-09-28 |
| Lionbridge Technologies, Inc. (if enabled) | — | Worldwide\* | 2026-09-28 |
| mGage LLC | — | USA | 2026-09-28 |
| [Microsoft Corp.](https://thirdpartyindex.com/vendors/microsoft.md) | — | In region (data center region selected by customer); Speech service regions for the Microsoft Azure Cognitive Services TTS and STT integrations; USA; https://datacenters.microsoft.com/globe/explore/ | 2026-09-28 |
| Microsoft Corp., incl. Azure | — | Europe\*; Tied to customer geo-location.; United States\* | 2026-09-28 |
| Miratech | — | Ukraine | 2026-09-28 |
| NETNUMBER INC | — | USA | 2026-09-28 |
| [New Relic, Inc.](https://thirdpartyindex.com/vendors/new-relic.md) | — | USA | 2026-09-28 |
| [Okta Inc.](https://thirdpartyindex.com/vendors/okta.md) | — | USA | 2026-09-28 |
| PT Genesys Cloud Services Indonesia | — | Indonesia | 2026-09-28 |
| QuickPivot Corporation | — | USA | 2026-09-28 |
| [SalesForce.com, Inc.](https://thirdpartyindex.com/vendors/salesforce.md) | — | USA | 2026-09-28 |
| [ServiceNow, Inc.](https://thirdpartyindex.com/vendors/servicenow.md) | — | USA | 2026-09-28 |
| [Sinch America Inc.](https://thirdpartyindex.com/vendors/sinch.md) | — | USA; Canada; Germany; Australia | 2026-11-10 |
| [Snowflake Inc.](https://thirdpartyindex.com/vendors/snowflake.md) | — | In region (data center region selected by customer) | 2026-09-28 |
| Subsentio LLC | — | For customers in Canadian AWS regions processing takes place in Canada.; For customers in EU and UK AWS regions processing takes place in Ireland.; For customers in US AWS regions processing takes place in the US. | 2026-09-28 |
| [Sumo Logic Inc.](https://thirdpartyindex.com/vendors/sumo-logic.md) | — | Sumo Logic processing locations for Genesys AWS deployment regions. | 2026-09-28 |
| [Twilio, Inc. (including Zipwhip)](https://thirdpartyindex.com/vendors/twilio.md) | — | USA; United States\* | 2026-09-28 |
| [Vonage Business Inc.](https://thirdpartyindex.com/vendors/vonage.md) | — | USA (for AWS regions Americas), Netherlands (for European AWS regions), Singapore (for AWS regions Asia Pacific). | 2026-09-28 |

Read from ([evidence](https://thirdpartyindex.com/evidence/12184)). CSV: https://thirdpartyindex.com/vendors/genesys/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai

### Its own affiliates (30)

- Genesys Chile SpA (Chile)
- Genesys Cloud Services S.r.l. (Australia; Italy; Japan; South Africa; USA)
- Genesys Cloud Services B.V. fka (Netherlands)
- Genesys Cloud Services Cayman Ltd. – Philippine Branch (Philippines)
- Genesys Cloud Services Corp. fka Genesys Laboratories Canada Inc. (Canada)
- Genesys Cloud Services Czech s.r.o. (Czech Republic)
- Genesys Cloud Services France (France)
- Genesys Cloud Services Germany GmbH (Germany)
- Genesys Cloud Services Hungary Kft (Hungary)
- Genesys Cloud Services Ireland Limited (Ireland)
- Genesys Cloud Services Malaysia Sdn. Bhd. (Malaysia)
- Genesys Cloud Services New Zealand Limited (New Zealand)
- GENESYS CLOUD SERVICES PERU S.R.L. (Peru)
- Genesys Cloud Services Singapore Pte. Ltd. (Singapore)
- Genesys Cloud Services Sweden AB (Sweden)
- Genesys Europe B.V. (Netherlands)
- Genesys International B.V. (Netherlands)
- Genesys International B.V. – Dubai Branch (United Arab Emirates)
- Genesys International B.V. – Portugal Branch (Portugal)
- Genesys International B.V. – Switzerland Branch (Switzerland)
- Genesys Korea LLC (South Korea)
- Genesys Labs Ltd. (Israel)
- Genesys Serviços Cloud Ltda. (Brazil)
- Genesys Telecom Labs India Private Limited (India)
- Genesys Telecommunications Laboratories S.L. (Argentina; Spain)
- Genesys Telecommunications Laboratories Colombia Ltda (Colombia)
- Genesys Telecommunications Laboratories – Europe Limited (United Kingdom)
- Genesys Telecommunications Laboratories S. de R.L. de C.V. (Mexico)
- Genesys Telecommunications Laboratories Sp. z o.o. (Poland)
- Genesys Turkey Cloud Software Services LLC (Turkey)

## Compliance

As its trust center lists them.

- FedRAMP Marketplace: Moderate · 14 agency authorizations · since Jun 26, 2023

## Web Technologies

Genesys's homepage made 27 requests to 5 domains, and 4 services controlled by another company. Loaded on 2026-10-05 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

4 third parties by category: Analytics 1 (Cloudflare); A/B Testing 1 (Webflow); CDN 1 (jsDelivr); Font scripts 1 (Font Awesome). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (4)

- Webflow: 7 requests to intellimize.co; Intellimize
- Font Awesome: 2 requests to fontawesome.com; Font Awesome
- Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights
- jsDelivr: 1 request to jsdelivr.net; Popper, jsDelivr

### First party (1)

- Genesys: 16 requests to genesys.com; Cloudflare, Google Cloud, Google Cloud CDN, HSTS, HTTP/3, Lightbox, MySQL, Open Graph, PHP, Priority Hints, WP Rocket 3.20.4, WordPress, core-js 3.25.0, jQuery 3.7.1

3 tracked companies loaded by the homepage are not in Genesys's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (7)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [5CA](https://thirdpartyindex.com/vendors/5ca.md): Platform handling customer support calls.
- [Capsule8](https://thirdpartyindex.com/vendors/capsule8.md): Cloud Based contact centre system, technical support and call routing.
- [Command Alkon](https://thirdpartyindex.com/vendors/command-alkon.md): Support operations
- [O.C. Tanner](https://thirdpartyindex.com/vendors/o-c-tanner.md): Customer experience and call center technology services
- [Personify Health](https://thirdpartyindex.com/vendors/personify-health.md)
- [Qualtrics](https://thirdpartyindex.com/vendors/qualtrics.md): Contact center support services.
- [SOPHOS](https://thirdpartyindex.com/vendors/sophos.md): Cloud Based contact centre system, technical support and call routing.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 4 reported incidents (0 major or critical, 2 minor, 2 with no impact stated)
- Typical time to resolve: 21 min
- Status page last read: 2026-11-12
- Its status page says now: Partial System Outage (affected: Platform: major outage)
- 2026-10-12: Elevated Error Rates - APAC (Sydney) (minor)
- 2026-10-09: Elevated Error Rates - Americas (US-East) (no impact stated)
- 2026-09-17: Elevated Error Rates - Americas (US-East) (minor)
- 2026-09-17: Elevated Error Rates - APAC (Sydney) (no impact stated)
- 2026-07-29: Analytics Delays - Americas (US-West) (minor)
- 2026-07-16: Elevated Error Rates - EMEA (UAE) (critical)
- 2026-06-03: Voicemail Playback Errors (Multi-Regional) (minor)
- 2026-05-19: Elevated Error Rates - EMEA (London) (minor)

## Incidents reported by Genesys's subprocessors

Incidents reported in the last 30 days on their own status pages by 13 vendors Genesys lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Twilio to Claro Colombia (minor)
- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor)
- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in France (minor)
- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Virgin Mobile Colombia (minor)
- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telenor Pakistan (minor)
- 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Genesys lists as a subprocessor, reported INC20000347 (minor)
- 2026-11-12: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue SMS Verfication China - China Mobile (minor)
- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Failures from Twilio to GCI United States (minor)
- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Twilio 10DLC to AT&T United States (minor)
- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Sierra Leone (minor)
- 2026-11-12: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported AT&T SMS Delays (minor)
- 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures From Long Code Numbers to AT&T in the US (minor)
- 2026-11-12: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue - United States - AT&T (minor)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States (minor)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor)
- 2026-11-11: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported JFK Calling Incident - Inbound/Outbound Calling (minor)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures in JP1 (minor)
- 2026-11-11: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Multiple Location - WhatsApp Sender Registrations Failure (minor)
- 2026-11-11: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Post-Incident Notification - Customer Dashboard login (no impact stated)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor)
- 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated)
- 2026-11-11: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Scribe v3 Live outage (major)
- 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Issue resolved (minor)
- 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor)
- 2026-11-10: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 536 - Oklahoma City, OK (critical)
- 2026-11-10: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Toll-Free Port Activation Delays (minor)
- 2026-11-10: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which Genesys lists as a subprocessor, reported Problem with Cloud SIEM Processing in North America 2 (US2) (minor)
- 2026-11-10: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 532 - Wichita, KS (no impact stated)
- 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor)
- 2026-11-10: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Global (Europe) - Email Service Degradation (minor)
- 2026-11-10: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Genesys lists as a subprocessor, reported Flux TTS high latency and websocket disconnects (major)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor)
- 2026-11-09: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Service Degradation - Customer Dashboard (minor)
- 2026-11-09: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which Genesys lists as a subprocessor, reported Problem with Cloud SIEM Processing in North America 2 (US2) (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor)
- 2026-11-09: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Pakistan - Customer Portal Unavailable (critical)
- 2026-11-09: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue France - Bouygues Telecom (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor)
- 2026-11-09: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported SMPP Service Disruption - Connection Issues (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor)
- 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor)
- 2026-11-09: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - Grand Island, NE (no impact stated)
- 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor)
- 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor)
- 2026-11-08: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Chatlayer - EU and US Regions Outage (no impact stated)
- 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor)
- 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor)
- 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor)
- 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor)
- 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Genesys lists as a subprocessor, reported INC20000337 (minor)
- 2026-11-07: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 256 Clarksburg WV (critical)
- 2026-11-07: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Pakistan - Customer Portal Services Degradation (minor)
- 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Genesys lists as a subprocessor, reported INC20000336 (minor)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor)
- 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor)
- 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Notification Logs Unavailable in Console (minor)
- 2026-11-06: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue - SMS Verification - China (minor)
- 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor)
- 2026-11-06: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Czech Republic - T-Mobile (minor)
- 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor)
- 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor)
- 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor)
- 2026-11-05: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported United States - RCS sender management and Test numbers management degradation (minor)
- 2026-11-05: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Genesys lists as a subprocessor, reported Elevated errors for Flux streaming STT and Voice Agent sessions (no impact stated)
- 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor)
- 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor)
- 2026-11-05: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue - France (minor)
- 2026-11-05: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which Genesys lists as a subprocessor, reported Problem with Cloud SIEM APIs in North America 2 (US2) (major)
- 2026-11-05: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Spain - DigiMobil (minor)
- 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor)
- 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Delayed Email Validation History (minor)
- 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor)
- 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor)
- 2026-11-04: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Genesys lists as a subprocessor, reported mOLTP PrivateLink connectivity issue (major)
- 2026-11-04: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Indonesia - Issues with file processing in multiple services (major)
- 2026-11-04: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Pakistan - General connectivity degradation (minor)
- 2026-11-04: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Intermittent Sign in issue (no impact stated)
- 2026-11-04: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 248 - Richmond, VA (no impact stated)
- 2026-11-04: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Genesys lists as a subprocessor, reported Data and Alerts Irregularities for US Region (no impact stated)
- 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor)
- 2026-11-03: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Voice Authentication Incident - Pindrop (major)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor)
- 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Colombia - Claro (minor)
- 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Sweden - Telavox (minor)
- 2026-11-03: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which Genesys lists as a subprocessor, reported Property Manager Property Activation Errors (no impact stated)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor)
- 2026-11-03: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Outbound 10DLC MMS Delivery Incident - T-Mobile, Verizon, AT&T (major)
- 2026-11-03: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported United States - MMS service degradation (minor)
- 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Canada - ICE Wireless (minor)
- 2026-11-03: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 246 - Culpeper, VA (no impact stated)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor)
- 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Post-Incident Notification - United States & Canada - All destinations (no impact stated)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor)
- 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Bolivia - Entel (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor)
- 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Media Streams Audio Delays (minor)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor)
- 2026-11-02: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Brussels (BRU) data center incident (minor)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated)
- 2026-11-02: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Outbound 10DLC MMS Delivery Incident (minor)
- 2026-11-02: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Non-North American Emergency Address Validation Incident (major)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor)
- 2026-11-02: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Multiple Locations - Salesforce Marketing Cloud Service Degradation (minor)
- 2026-11-02: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Genesys lists as a subprocessor, reported Data Irregularities in US Region (major)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor)
- 2026-11-02: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 130 - Providence, RI (no impact stated)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor)
- 2026-11-02: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Genesys lists as a subprocessor, reported Synthetics Ping Monitor Processing Delays in Multiple Regions (minor)
- 2026-11-02: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue United States - Google Voice (minor)
- 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor)
- 2026-11-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor)
- 2026-10-31: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Outbound 10DLC MMS Delivery Delays - T-Mobile & Verizon (no impact stated)
- 2026-10-31: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Global (Europe) - Partial Packet Loss (minor)
- 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Genesys lists as a subprocessor, reported INC20000321 (minor)
- 2026-10-30: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which Genesys lists as a subprocessor, reported Customer Security Advisory: CVE-2026-98432 (no impact stated)
- 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor)
- 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor)
- 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated)
- 2026-10-30: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported ElevenCreative - Image & Video - Degraded performance (minor)
- 2026-10-30: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 246 - Culpeper, VA (no impact stated)
- 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor)
- 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor)
- 2026-10-29: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 658 - Colorado Springs, CO (critical)
- 2026-10-29: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Genesys lists as a subprocessor, reported Elevated errors from authentication services at one datacenter (minor)
- 2026-10-29: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Number Portability Checker Incident (major)
- 2026-10-29: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Global (Europe) - Zalo service degradation (minor)
- 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor)
- 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor)
- 2026-10-29: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 362 - Carbondale, IL (no impact stated)
- 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Genesys lists as a subprocessor, reported INC20000319 (minor)
- 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor)
- 2026-10-29: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Vietnam - Multiple services degradation (major)
- 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor)
- 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Link Shortening Redirect Errors on Branded Domains (minor)
- 2026-10-28: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported 10DLC Campaign Provisioning - Order Delay (no impact stated)
- 2026-10-28: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported United States - HTTP API Degradation (minor)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor)
- 2026-10-28: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Belgium - VOOmobile & MobiStar (minor)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor)
- 2026-10-28: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Genesys lists as a subprocessor, reported Next-Gen Entity Platform Issues (major)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Twilio Console Errors (no impact stated)
- 2026-10-28: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 548 - Wichita Falls, TX (no impact stated)
- 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor)
- 2026-10-27: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Outbound MMS Delays - AT&T (minor)
- 2026-10-27: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which Genesys lists as a subprocessor, reported Performance Degradation for Customers in Mumbai and Chennai (no impact stated)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor)
- 2026-10-27: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which Genesys lists as a subprocessor, reported Enterprise Application Access (EAA) Connector Issues (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor)
- 2026-10-27: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 658 - Colorado Springs, CO (critical)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor)
- 2026-10-27: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue United States - AT&T (minor)
- 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor)
- 2026-10-26: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported LAX Data Center Incident (minor)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor)
- 2026-10-26: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Service Degradation - Customer Dashboard and Account Balance (major)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor)
- 2026-10-26: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Service Degredation - Lookup API (minor)
- 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor)
- 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor)
- 2026-10-25: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which Genesys lists as a subprocessor, reported Edge Delivery issues between Indonesia and Singapore (minor)
- 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor)
- 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor)
- 2026-10-25: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Sweden - Telia (minor)
- 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor)
- 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor)
- 2026-10-23: [Gainsight Software](https://thirdpartyindex.com/vendors/gainsight-software#status), which Genesys lists as a subprocessor, reported Industry-wide PHP and Node.js security update (no impact stated)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor)
- 2026-10-23: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Global (Europe)- Conversations Slowness and Errors (minor)
- 2026-10-23: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Nicaragua - Tigo (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor)
- 2026-10-23: [Bird](https://thirdpartyindex.com/vendors/bird#status), which Genesys lists as a subprocessor, reported Whatsapp sending is degraded (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor)
- 2026-10-23: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Toll-Free Port Activation Incident (minor)
- 2026-10-23: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which Genesys lists as a subprocessor, reported Customer Security Advisory: Brotli Remote Code Execution Vulnerabilities \[CVE-2026-111497\] (no impact stated)
- 2026-10-23: [Gainsight Software](https://thirdpartyindex.com/vendors/gainsight-software#status), which Genesys lists as a subprocessor, reported Elevated SFDC errors for few customers (no impact stated)
- 2026-10-23: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported United States - Moments service degradation (major)
- 2026-10-23: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported United States - SMPP service degradation (major)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor)
- 2026-10-23: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 668 - Tucson, AZ (no impact stated)
- 2026-10-23: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Brazil - SurfTelecom (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor)
- 2026-10-23: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Genesys lists as a subprocessor, reported Elastic Support Portal is unavailable (major)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor)
- 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor)
- 2026-10-22: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which Genesys lists as a subprocessor, reported Customer Security Advisory: Critical F5/NGINX Out-of-Band Vulnerabilities (no impact stated)
- 2026-10-22: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Genesys lists as a subprocessor, reported Elevated Latency and Errors for Batch STT (minor)
- 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - Fresno/Los Angeles/San Luis Obispo, CA (major)
- 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Inbound Messaging - Verizon & T-Mobile (minor)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor)
- 2026-10-22: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Genesys lists as a subprocessor, reported Elevated 5xx Errors (major)
- 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Voice Authentication Incident - Pindrop (minor)
- 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 328 - Dayton, OH (critical)
- 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Off-Net Port Activations (major)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor)
- 2026-10-22: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Denmark - Nuuday (minor)
- 2026-10-22: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue United Kingdom - O2 (minor)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor)
- 2026-10-22: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Genesys lists as a subprocessor, reported 403 error when trying to access Autoops in newly created serverless projects (major)
- 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported US Voice Traffic (major)
- 2026-10-22: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Multiple Locations - Customer Portal Login Service Degradation (minor)
- 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 521 - Jefferson City, MO (no impact stated)
- 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 973 - Palm Springs, CA (critical)
- 2026-10-22: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 234 - Pittsburgh, PA (no impact stated)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported RCS Inbound Events Delayed (minor)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Billing Delays (no impact stated)
- 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor)
- 2026-10-21: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Outbound MMS Messaging - AT&T (minor)
- 2026-10-21: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Toll-Free Port Activation Incident (major)
- 2026-10-21: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 951 - Rocky Mount, NC (critical)
- 2026-10-21: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which Genesys lists as a subprocessor, reported Edge Delivery Secure CDN platform at Risk of Capacity Issues (no impact stated)
- 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Genesys lists as a subprocessor, reported INC20000301 (critical)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Marketing website (no impact stated)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Inbound Twilio calls experiencing intermittent connection failures (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported EU Agents disruption in SIP calls (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Claude MCP connection not working (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported \[Isolated environments\] Issue with voices on EU and India Residency environments (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Increased Rate of LLM Failure Errors on Agent Platform Calls (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Request failures with the V3 model (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Instant Voice Clone creation failures (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported ElevenReader Elevated Error Rates (no impact stated)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Website Slowness and API Request Latency (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Website authentication rejecting all frontend requests (critical)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Some support request forms may be unavailable (no impact stated)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported EU Residency - Conversation history not showing for recent calls (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Increased Dubbing Latency and Failure Rate (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Elevated error rate for Eleven Multilingual v2 model (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Some TTS requests seeing increased latency (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Agent SIP Conversation Disruption (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Payment Issues (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Increased error rate for Forced Alignment (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Transfer to Human not working correctly (major)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Elevated error rates querying voices (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Increased API error rate (minor)
- 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Genesys lists as a subprocessor, reported Elevated error rates for TTS v3, Dubbing, STT (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor)
- 2026-10-21: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Bolivia - Entel (minor)
- 2026-10-21: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which Genesys lists as a subprocessor, reported Web Security Analytics, Reporting and Configuration Deployment Issues (minor)
- 2026-10-21: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 548 - Wichita Falls, TX (no impact stated)
- 2026-10-21: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 326 - Toledo, OH (no impact stated)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor)
- 2026-10-21: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which Genesys lists as a subprocessor, reported Customer Security Advisory: PHP Remote Code Execution Vulnerabilities (no impact stated)
- 2026-10-21: [Akamai](https://thirdpartyindex.com/vendors/akamai#status), which Genesys lists as a subprocessor, reported NetStorage issues in Los Angeles (minor)
- 2026-10-21: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue France - Orange (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor)
- 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Genesys lists as a subprocessor, reported INC20000299 (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor)
- 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 140 - Buffalo, NY (no impact stated)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 230 - Altoona, PA (no impact stated)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Japan outbound calling incident (no impact stated)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 924 - Erie, PA (no impact stated)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 246 - Culpeper, VA (critical)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 972 - Harrisonburg, VA (no impact stated)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Toll Free Outbound Calling Incident (major)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor)
- 2026-10-20: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Genesys lists as a subprocessor, reported Elastic Cloud scaling issues in Azure (major)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 632 - Des Moines, IA (no impact stated)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Australia based SMS Messaging Incident (minor)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor)
- 2026-10-20: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Vietnam - General service degradation (major)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor)
- 2026-10-20: [Elasticsearch](https://thirdpartyindex.com/vendors/elasticsearch#status), which Genesys lists as a subprocessor, reported Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London) (major)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth International Market Impairment - 951 - Rocky Mount, NC (no impact stated)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 220 - Pleasantville, NJ (no impact stated)
- 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Genesys lists as a subprocessor, reported INC20000294 (critical)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor)
- 2026-10-20: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported United States - Multiple Service Degradation (minor)
- 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported LATA 246 CLEC Market Outage - Fredericksburg/Culpepper, VA (no impact stated)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 924 - Erie, PA (no impact stated)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 230 - Altoona, PA (no impact stated)
- 2026-10-20: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported LATA 927 CLEC Market Outage - Harrisonburg, VA (no impact stated)
- 2026-10-19: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported MMS Delivery Incident - Verizon (minor)
- 2026-10-19: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Smpp System down For Accounts Located In The Us Infrastructure. (major)
- 2026-10-19: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported SMS and MMS Delivery Delays - AT&T (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor)
- 2026-10-19: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Toll-free Port Activation Delays (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor)
- 2026-10-19: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported EU Region-locked - Multiple Service Degradation (major)
- 2026-10-19: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Sinch Engage - Web Portal - Reporting degradation (minor)
- 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor)
- 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Genesys lists as a subprocessor, reported INC20000290 (minor)
- 2026-10-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor)
- 2026-10-18: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 542 - Midland, TX (no impact stated)
- 2026-10-18: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported New Number Order Delays (no impact stated)
- 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor)
- 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated)
- 2026-10-16: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported MMS Delivery Incident (no impact stated)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor)
- 2026-10-16: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which Genesys lists as a subprocessor, reported Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE) (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor)
- 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor)
- 2026-10-16: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 635 - Cedar Rapids, IA (no impact stated)
- 2026-10-16: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which Genesys lists as a subprocessor, reported Colombia - Voice Service Distruption (no impact stated)
- 2026-10-16: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 644- Omaha, NE (no impact stated)
- 2026-10-16: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 646 - Grand Island, NE (no impact stated)
- 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Genesys lists as a subprocessor, reported INC20000287 (critical)
- 2026-10-15: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Messaging Delays - Verizon and T-Mobile (minor)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Email suppression issues (no impact stated)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor)
- 2026-10-15: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 521 - Jefferson City, MO (no impact stated)
- 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor)
- 2026-10-15: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Norlys - Denmark (minor)
- 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor)
- 2026-10-14: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Genesys lists as a subprocessor, reported Delivery Issue Evatis - Djibouti (minor)
- 2026-10-14: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported MMS Delivery Delays -T-Mobile & Verizon (no impact stated)
- 2026-10-14: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Genesys lists as a subprocessor, reported Elevated 503 errors for bath Flux TTS requests (minor)
- 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor)
- 2026-10-14: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 654 - Cheyenne, WY (no impact stated)
- 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor)
- 2026-10-14: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Toll-free port activation incident (no impact stated)
- 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor)
- 2026-10-14: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 538 - Tulsa, OK (no impact stated)
- 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated)
- 2026-10-14: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 536 - Oklahoma City, OK (no impact stated)
- 2026-10-14: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Bandwidth Local Market Impairment - 977 - Macomb, IL (critical)
- 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Genesys lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor)
- 2026-10-13: [Bandwidth](https://thirdpartyindex.com/vendors/bandwidth#status), which Genesys lists as a subprocessor, reported Outbound MMS Delays - T-Mobile (no impact stated)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/genesys

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api