# Genetec

Genetec (genetec.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/genetec
- Documents last verified: 2026-09-30
- Transparency rating: 100/100 (how much it publishes, not how secure it is)
- Cite as: Genetec, Third Party Index, https://thirdpartyindex.com/vendors/genetec (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.genetec.com/trust-cybersecurity | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://www.genetec.com/legal/subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://www.genetec.com/legal/dpa | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.genetec.com/legal/privacy | 2026-09-30 | 2026-09-30 |
| Terms | https://www.genetec.com/legal/tos | 2026-09-30 | 2026-09-30 |
| Security page | https://www.genetec.com/trust-cybersecurity/cybersecurity | 2026-09-30 | 2026-09-30 |
| security.txt | https://www.genetec.com/.well-known/security.txt | 2026-09-30 | 2026-09-30 |
| Status page | https://status.genetec.com/ | 2026-09-30 | 2026-09-30 |
| Security advisories | https://www.genetec.com/trust-cybersecurity/vulnerability-disclosure-and-bug-bounty-programs | 2026-09-30 | 2026-09-30 |

## Subprocessors (24)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Atlassian, Inc.](https://thirdpartyindex.com/vendors/atlassian.md) | Provides product status reports via email, SMS or RSS feed (status page) | United States; United States, Germany, Ireland, Singapore, Australia | 2026-09-30 |
| Axis Communications AB | Provides device managements services for Axis units | Ireland | 2026-09-30 |
| BeyondTrust Corporation | provides remote access (screen sharing) services used by our support teams | United States | 2026-09-30 |
| [Catamorphic Co. (LaunchDarkly)](https://thirdpartyindex.com/vendors/launchdarkly.md) | Catamorphic Co. (LaunchDarkly); feature management service used to enable/disable product functionality | United States | 2026-09-30 |
| [Cloudflare, Inc.](https://thirdpartyindex.com/vendors/cloudflare.md) | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. | 2026-09-30 |
| [Docebo S.p.A.](https://thirdpartyindex.com/vendors/docebo.md) | learning management solution | United States, Canada, United Kingdom, Ireland, Germany, Australia | 2026-09-30 |
| [Elastic Email Inc.](https://thirdpartyindex.com/vendors/elastic-email.md) | Email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users; email service provider, provides scalable Application Programming Interface (API) used to send email notifications; email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users | Canada; France, United States, Canada; United States | 2026-09-30 |
| [Elasticsearch B.V.](https://thirdpartyindex.com/vendors/elasticsearch.md) | Cloud services for data storage; cloud services for data storage | Australia; Brazil; Canada; Europe; Japan; Netherlands, Ireland; United States | 2026-09-30 |
| [Five9, Inc.](https://thirdpartyindex.com/vendors/five9.md) | provides telephony services used by our support teams | United States | 2026-09-30 |
| Fluid Topics | content delivery platform that hosts the TechDoc Hub and Genetec Developer sites. | United States | 2026-09-30 |
| [Google LLC (Firebase)](https://thirdpartyindex.com/vendors/google-cloud.md) | Mobile login and metrics tracking service; provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. | 2026-09-30 |
| [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | email service provider, provides scalable API (Application Programming Interface) used to send email notifications to end users | Germany; United States | 2026-09-30 |
| Metered | WebRTC STUN & TURN service (video redirection) | — | 2026-09-30 |
| [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage; Microsoft’s suite of cloud computing platforms such as Azure, Azure Storage and Blob Storage, Azure Table and Table Storage, Azure Events Hub, Azure Service Bus, Azure OpenAI, and Microsoft Application provide a range of cloud services, including data hosting, data analytics, and data storage; cloud storage, productivity and business relationship tools | Australia; Australia, Hong Kong, India, Japan, Singapore, South Korea; Brazil; Canada; Europe; France, Ireland, Netherlands, United Kingdom; Japan; Netherlands, Ireland; United Kingdom; United States; United States, Canada; United States, Canada, Netherlands, Ireland, Australia, Hong Kong, Singapore | 2026-09-30 |
| [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel.md) | Product analytics and usage metrics service | Netherlands; United States | 2026-09-30 |
| Mixpanels | Product analytics and usage metrics service | Netherlands | 2026-09-30 |
| [MongoDB Inc.](https://thirdpartyindex.com/vendors/mongodb.md) | Data storage; cloud services for data storage | Australia; Canada; Europe; Netherlands, Ireland; United Kingdom; United States | 2026-09-30 |
| Parker Software Inc. (WhosOn) | provides chat services used by our support teams | United States | 2026-09-30 |
| Product Fruits | communicate product updates, guides users through the product and promote engagement by allowing feedback from customers | Ireland | 2026-09-30 |
| Q2C NV | — | Belgium | 2026-09-30 |
| Sand Dune Mail Ltd (SMTP2GO) | email service provider | Netherlands; United States | 2026-09-30 |
| [Splunk Inc.](https://thirdpartyindex.com/vendors/splunk.md) | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports | Canada | 2026-09-30 |
| TeamViewer US, Inc. | provides remote access (screen sharing) services used by our support teams | Germany, Austria | 2026-09-30 |
| [Twilio Inc. (SendGrid)](https://thirdpartyindex.com/vendors/twilio.md) | communications (SMS) technology provider; email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users | United States | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19777)). CSV: https://thirdpartyindex.com/vendors/genetec/subprocessors.csv

### Its own affiliates (17)

- Genetec Inc. (Canada; United States)
- Genetec Asia Pacific Pte. Ltd. (Singapore)
- Genetec Australia Pty Ltd (Australia)
- Genetec Austria GmbH (Austria)
- Genetec Chile SpA (Chile)
- Genetec Colombia S.A.S. (Colombia)
- Genetec Deutschland GmbH (Germany)
- Genetec Do Brasil Informatica Ltda (Brazil)
- Genetec Europe SARL (France)
- Genetec Innovación S.A. de C.V. (Mexico)
- Genetec Italia SRL (Italy)
- Genetec Japan KK (Japan)
- Genetec Nederland B.V. (The Netherlands)
- Genetec Polska sp. z o.o (Poland)
- Genetec Technology India Private Limited (India)
- Genetec UK Limited (United Kingdom)
- Genetec Yazilim AS (Turkey)

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 64 days: 25 reported incidents (5 major or critical, 20 minor, 0 with no impact stated)
- Typical time to resolve: 2 h 14 min
- 2026-09-29: Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation West Europe (minor)
- 2026-09-19: Potential issue affecting Genetec Cloud Products / Clearance → Clearance - US Government (minor)
- 2026-09-17: Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation East US 2 (minor)
- 2026-09-16: Login issue affecting Genetec Cloud Products / Clearance - Global (critical)
- 2026-09-15: Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Recordings East US 2 (minor)
- 2026-09-11: Security Center SaaS is facing issues with near-live video playback in East US (minor)
- 2026-09-09: Failures when submitting Access Requests in the System Management Portal (minor)
- 2026-08-31: Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global (minor)

## Security contact

From its security.txt (https://www.genetec.com/.well-known/security.txt):

- Contact: mailto:security@genetec.com
- Disclosure policy: https://www.genetec.com/trust-cybersecurity/vulnerability-disclosure-and-bug-bounty-programs
- Encryption key: https://www.genetec.com/genetec-pgp-key.txt
- Security jobs: https://www.genetec.com/careers/life-at-genetec

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api