# Gladia Gladia declares [11 subprocessors](https://thirdpartyindex.com/vendors/gladia#subprocessors) in [its subprocessor list](https://trust.gladia.io/subprocessors), which we last checked on 2026-11-12 ([evidence](https://thirdpartyindex.com/evidence/184362)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-10-30. [10 tracked vendors](https://thirdpartyindex.com/vendors/gladia#used-by) name Gladia as a subprocessor, including [Zendesk](https://thirdpartyindex.com/vendors/zendesk), [Forethought Technologies](https://thirdpartyindex.com/vendors/forethought-technologies) and [Momentum](https://thirdpartyindex.com/vendors/momentum). Gladia (gladia.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/gladia - Documents last verified: 2026-11-12 - Transparency rating: 87/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 5/7 (partial); Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 9 tracked vendors directly, 103 within two hops, 360 within three; 10 tracked vendors rely on it directly, 516 within two hops, 2210 within three - Cite as: Gladia, Third Party Index, https://thirdpartyindex.com/vendors/gladia (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.gladia.io/ | 2026-11-12 | 2026-11-10 | | Subprocessor list | https://trust.gladia.io/subprocessors | 2026-11-12 | 2026-10-30 | | Data processing addendum | https://www.gladia.io/data-process-agreement | 2026-11-12 | 2026-10-30 | | Privacy policy | https://www.gladia.io/privacy-notice | 2026-11-12 | 2026-09-28 | | Terms | https://www.gladia.io/general-terms-of-use-gladia-inc | 2026-11-12 | 2026-10-30 | | Security page | https://www.gladia.io/security | 2026-11-12 | 2026-11-04 | | Status page | https://status.gladia.io/ | 2026-11-12 | 2026-11-01 | ## Subprocessors (11) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud provider | EU, US | 2026-10-30 | | [gcp](https://thirdpartyindex.com/vendors/google-cloud.md) | — | Cloud provider | 2026-10-30 | | [Lago](https://thirdpartyindex.com/vendors/lago.md) | Payments | EU | 2026-10-30 | | [Modal](https://thirdpartyindex.com/vendors/modal.md) | Cloud provider | EU, US | 2026-10-30 | | [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Engineering, Processing | EU, US | 2026-10-30 | | [OVHcloud](https://thirdpartyindex.com/vendors/ovh.md) | Cloud computing service provider; Cloud provider | EU, US | 2026-10-30 | | [Plain](https://thirdpartyindex.com/vendors/plain.md) | — | Customer support | 2026-10-30 | | Pyannote | Computing; Diarization | EU, US | 2026-10-30 | | Shadow | Cloud Computing | EU, US | 2026-10-30 | | [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | — | Finance and payments | 2026-10-30 | | [Together AI](https://thirdpartyindex.com/vendors/together-ai.md) (AI model provider: Together AI) | Processing | EU, US | 2026-10-30 | Read from ([evidence](https://thirdpartyindex.com/evidence/184362)). CSV: https://thirdpartyindex.com/vendors/gladia/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2, ISO/IEC 27001, ISO/IEC 27701 ([evidence](https://thirdpartyindex.com/evidence/184363)) - Claimed: SOC 2 Type II, HIPAA ([evidence](https://thirdpartyindex.com/evidence/184363)) ## Web Technologies Gladia's homepage made 148 requests to 28 domains, and 14 services controlled by another company. Loaded on 2026-11-11 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 14 third parties by category: Analytics 5 (Clay, Meta, Snitcher, Contentsquare, Hotjar); Advertising 4 (Google Cloud, Reddit, Inc., X Corp.; usually detected as Advertising: Microsoft); CDN 2 (jsDelivr; reviewed: imgix); Marketing automation 1 (HubSpot); Cookie compliance 1 (reviewed: Axeptio); SEO 1 (Ahrefs). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (14) - HubSpot: 12 requests to hubspot.com, hscollectedforms.net, hsforms.com, hs-analytics.net, hs-banner.com, hs-scripts.com, hsadspixel.net, hubapi.com; HubSpot - Google Cloud: 11 requests to google.com, doubleclick.net, googletagmanager.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too) - Axeptio: 10 requests to axept.io - Microsoft: 5 requests to clarity.ms - Clay: 4 requests to claydar.com; Clay Web Intent - Meta: 4 requests to facebook.com, facebook.net; Facebook Pixel 2.9.439 - Snitcher: 4 requests to snitcher.com; Snitcher - Contentsquare: 3 requests to contentsquare.net; Contentsquare - Reddit, Inc.: 3 requests to reddit.com, redditstatic.com; Reddit Ads - X Corp.: 3 requests to ads-twitter.com, t.co, twitter.com; Twitter Ads - imgix: 2 requests to imgix.net - Ahrefs: 1 request to ahrefs.com; Ahrefs - Hotjar: 1 request to hotjar.com; Hotjar - jsDelivr: 1 request to jsdelivr.net; jsDelivr ### First party (1) - Gladia: 84 requests to gladia.io; Axeptio, HSTS, Microsoft Clarity, Open Graph, PostHog, Priority Hints, React, Vercel, core-js 3.18.3, styled-components 5.3.1 10 tracked companies loaded by the homepage are not in Gladia's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (10) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Attention](https://thirdpartyindex.com/vendors/attention.md): Call transcription services - [Forethought Technologies](https://thirdpartyindex.com/vendors/forethought-technologies.md) - [Garba](https://thirdpartyindex.com/vendors/garba.md): Speech-to-text transcription - [meetergo](https://thirdpartyindex.com/vendors/meetergo.md): Speech recognition: turns the caller's speech into text - [Momentum](https://thirdpartyindex.com/vendors/momentum.md): Provides transcription processing for a subset of our Momentum AI services. - [NEXT](https://thirdpartyindex.com/vendors/next.md): Speech-to-text - [Noota](https://thirdpartyindex.com/vendors/noota.md): Transcription Services - [Sales Kong](https://thirdpartyindex.com/vendors/sales-kong.md): Transcription - [Sana](https://thirdpartyindex.com/vendors/sana.md) - [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md): Provides natural language processing services for voice-related features. ## Service status Incidents it reported on its own status page. - Last 90 days: 13 reported incidents (3 major or critical, 9 minor, 1 with no impact stated) - Typical time to resolve: 1 h 4 min - Status page last read: 2026-11-12 - 2026-10-07: \[Europe\] Pre-Recorded is in a degraded state (critical) - 2026-10-04: \[Europe\] Pre-Recorded is in a degraded state (minor) - 2026-10-03: \[Europe\] Pre-Recorded is in degraded state (minor) - 2026-09-28: \[Europe\] Add-ons is in a degraded state (minor) - 2026-09-23: Real-time and Pre-recorded is having issue (minor) - 2026-09-23: Global Incident - Pre-Recorded / Real-Time (critical) - 2026-09-22: Real Time outage (critical) - 2026-09-22: Timeouts (no impact stated) ## Incidents reported by Gladia's subprocessors Incidents reported in the last 30 days on their own status pages by 5 vendors Gladia lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated errors affecting the Microsoft 365 connector (minor) - 2026-11-12: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported GPT-image-2.5 and 2.6 Sunburst & Flare High error rate (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-10: [Modal](https://thirdpartyindex.com/vendors/modal#status), which Gladia lists as a subprocessor, reported Some Sandboxes experiencing creation failures (minor) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Gladia lists as a subprocessor, reported Help Center errors (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-09: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Gladia lists as a subprocessor, reported Intermittent API errors on write actions (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-04: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Gladia lists as a subprocessor, reported Delays in incoming emails (minor) - 2026-11-03: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Gladia lists as a subprocessor, reported Some Sidekick requests failing (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Gladia lists as a subprocessor, reported Delays receiving Slack messages in Plain (minor) - 2026-11-01: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Gladia lists as a subprocessor, reported Elevated Instant Payouts failures (no impact stated) - 2026-11-01: [Lago](https://thirdpartyindex.com/vendors/lago#status), which Gladia lists as a subprocessor, reported Degraded performance on our API (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-30: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Gladia lists as a subprocessor, reported Reporting data delayed (minor) - 2026-10-29: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Gladia lists as a subprocessor, reported Elevated errors across the Plain app, API and help centers (major) - 2026-10-28: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Gladia lists as a subprocessor, reported Elevated Issuing errors from 17:13 - 20:41 UTC (minor) - 2026-10-28: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Gladia lists as a subprocessor, reported Degraded AI features (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-24: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Gladia lists as a subprocessor, reported Elevated Blik errors (no impact stated) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Gladia lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Gladia lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Gladia lists as a subprocessor, reported Search results may be missing recent conversations (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Gladia lists as a subprocessor, reported Spike in cancellations and expired errors with PayByBank payments (no impact stated) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Gladia lists as a subprocessor, reported Elevated Revolut Pay errors (no impact stated) - 2026-10-19: [Lago](https://thirdpartyindex.com/vendors/lago#status), which Gladia lists as a subprocessor, reported Degraded performance on our API (minor) - 2026-10-19: [Modal](https://thirdpartyindex.com/vendors/modal#status), which Gladia lists as a subprocessor, reported Web functions degraded (minor) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported File Download errors (minor) - 2026-10-19: [Lago](https://thirdpartyindex.com/vendors/lago#status), which Gladia lists as a subprocessor, reported Degraded performance on our API (minor) - 2026-10-19: [Lago](https://thirdpartyindex.com/vendors/lago#status), which Gladia lists as a subprocessor, reported Degraded performance on our API (minor) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Gladia lists as a subprocessor, reported Elevated declines on Mastercard (no impact stated) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Gladia lists as a subprocessor, reported Elevated declines on Visa (no impact stated) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Gladia lists as a subprocessor, reported Elevated Amazon Pay errors (no impact stated) - 2026-10-14: [Modal](https://thirdpartyindex.com/vendors/modal#status), which Gladia lists as a subprocessor, reported Kimi K3 shared endpoint downtime (major) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [Plain](https://thirdpartyindex.com/vendors/plain#status), which Gladia lists as a subprocessor, reported Delayed processing of some thread events (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Gladia lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-14: [Modal](https://thirdpartyindex.com/vendors/modal#status), which Gladia lists as a subprocessor, reported Kimi K3 shared endpoint is degraded (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/gladia --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api