# Guardsquare

Guardsquare (guardsquare.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/guardsquare
- Documents last verified: 2026-09-29
- Transparency rating: 87/100 (how much it publishes, not how secure it is)
- Cite as: Guardsquare, Third Party Index, https://thirdpartyindex.com/vendors/guardsquare (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.guardsquare.com/data-processing-agreement#subprocessors | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://www.guardsquare.com/data-processing-agreement | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.guardsquare.com/privacy-policy | 2026-09-29 | 2026-09-29 |
| Terms | https://www.guardsquare.com/terms-of-use | 2026-09-29 | 2026-09-29 |
| Security page | https://www.guardsquare.com/security | 2026-09-29 | 2026-09-29 |
| security.txt | https://www.guardsquare.com/.well-known/security.txt | 2026-09-29 | 2026-09-29 |
| Status page | https://status.guardsquare.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (4)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [ActiveCampaign (Postmark service)](https://thirdpartyindex.com/vendors/activecampaign.md) | Transactional email provider | USA | 2026-09-29 |
| [Google (Google Cloud Platform)](https://thirdpartyindex.com/vendors/google-cloud.md) | Platform cloud provider; Product and usage analytics | EEA; USA | 2026-09-29 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | In-product messaging and user identification | EEA | 2026-09-29 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | To process support tickets | EEA | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/18002)). CSV: https://thirdpartyindex.com/vendors/guardsquare/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 3 reported incidents (3 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 2 days
- 2026-09-01: Monitoring api intermittently errors or times out (major)
- 2026-08-20: Increased attestation token issuance error rate (major)
- 2026-07-27: Detection reasons on threat type page showing incorrect data (major)
- 2026-05-03: TLS certificate issues (critical)
- 2026-04-21: Guardsquare platform services were unavailable (critical)
- 2026-04-03: Increased webhook delivery failure rate (major)
- 2026-03-12: Increased error rate in loading data on the dashboard (major)
- 2026-01-27: Increased error rates when ingesting threat events (minor)

## Security contact

From its security.txt (https://www.guardsquare.com/.well-known/security.txt):

- Contact: mailto:security@guardsquare.com
- Disclosure policy: https://www.guardsquare.com/disclosure-policy
- Encryption key: https://www.guardsquare.com/.well-known/pgp-key.txt
- Security jobs: https://www.guardsquare.com/careers

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api