# Haiilo

Haiilo (haiilo.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/haiilo
- Documents last verified: 2026-09-30
- Transparency rating: 89/100 (how much it publishes, not how secure it is)
- Cite as: Haiilo, Third Party Index, https://thirdpartyindex.com/vendors/haiilo (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.haiilo.com/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://trust.haiilo.com/subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://haiilo.com/legal/dpa | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://haiilo.com/legal/privacy-policy | 2026-09-30 | 2026-09-30 |
| Terms | https://haiilo.com/legal/terms | 2026-09-30 | 2026-09-30 |
| Security page | https://haiilo.com/platform/security | 2026-09-30 | 2026-09-30 |
| Status page | https://status.haiilo.app/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (10)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Appcues](https://thirdpartyindex.com/vendors/appcues.md) | Digital Adoption Platform Service; \[Haiilo Amplify\] Appcues is used in our Haiilo Amplify services to support platform adoption by managing and delivering user communications and engagement flows, including in-app messaging and email notifications. | USA | 2026-09-30 |
| [Gainsight Inc. (Skilljar)](https://thirdpartyindex.com/vendors/skilljar.md) | Knowledge sharing; Optional - External platform with teaching content for using the software | USA | 2026-09-30 |
| [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | Google Cloud EMEA Limited acts as a subprocessor, providing hosting services, and, where an AI add-on was purchased, providing AI services.; Hosting Provider & \[optional paid add-on\] AI services | EU (for US customers: USA) | 2026-09-30 |
| [ImageKit Inc](https://thirdpartyindex.com/vendors/imagekit.md) | Content Delivery Network; \[Haiilo Align\] The subprocessor is used in our Haiilo Align services for providing optimized media delivery through their Content Delivery Network (CDN). | Germany | 2026-09-30 |
| [Mailchimp - The Rocket Science Group](https://thirdpartyindex.com/vendors/mailchimp.md) | Editing and sending Emails; \[Haiilo Amplify\] Mailchimp is a subprocessor used for editing and sending emails in our Haiilo Amplify services. | USA | 2026-09-30 |
| [Merge API](https://thirdpartyindex.com/vendors/merge-api.md) | API; \[Haiilo Engage add-on\] API provider used for add-ons that connect to third party tools via unified API. | EU (for US customers: USA) | 2026-09-30 |
| [Sisense](https://thirdpartyindex.com/vendors/sisense.md) | Data analytics; \[Haiilo Amplify\] Sisense is a business intelligence & analytics platform that lets Haiilo gather, connect, transform, analyze, and visualize data for our Haiilo Amplify services. | Germany | 2026-09-30 |
| T-Systems International GmbH | External Key Management; \[Haiilo Engage on EU Sovereign Cloud\] T-Systems International GmbH serves as a subprocessor for Haiilo Engage where it is hosted on the EU Sovereign Cloud, ensuring that the hosted customer data is securely managed and stored. | Germany | 2026-09-30 |
| [Twilio Inc](https://thirdpartyindex.com/vendors/twilio.md) | Email sending/Delivery service; \[Haiilo Align & Haiilo Amplify add-on\] Twilio serves as a subprocessor in our Haiilo Align services as well as in our Haiilo Amplify Newsletter add-on services, providing email sending and delivery services. | USA | 2026-09-30 |
| [Zendesk Inc](https://thirdpartyindex.com/vendors/zendesk.md) | SaaS Servicedesk Ticket System; Zendesk Inc. functions as a subprocessor, providing a SaaS servicedesk and ticketing system. | European Economic Area (EEA) | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19807)). CSV: https://thirdpartyindex.com/vendors/haiilo/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001, CSA STAR ([evidence](https://thirdpartyindex.com/evidence/19816))
- Claimed: HIPAA, GDPR ([evidence](https://thirdpartyindex.com/evidence/19816))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 1 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api