# Hex Hex declares [21 subprocessors](https://thirdpartyindex.com/vendors/hex#subprocessors) in [its subprocessor list](https://learn.hex.tech/docs/legal/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/3828)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-09-22. [54 tracked vendors](https://thirdpartyindex.com/vendors/hex#used-by) name Hex as a subprocessor, including [Twilio](https://thirdpartyindex.com/vendors/twilio), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid) and [Segment](https://thirdpartyindex.com/vendors/segment). Hex (hex.tech): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/hex - Documents last verified: 2026-11-11 - Category: data - Transparency rating: 93/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 5/7 (partial); Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 20 tracked vendors directly, 166 within two hops, 454 within three; 54 tracked vendors rely on it directly, 1435 within two hops, 2705 within three - Cite as: Hex, Third Party Index, https://thirdpartyindex.com/vendors/hex (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.hex.tech/ | 2026-11-11 | 2026-10-21 | | Subprocessor list | https://learn.hex.tech/docs/legal/subprocessors | 2026-11-11 | 2026-09-22 | | Data processing addendum | https://learn.hex.tech/docs/legal/dpa | 2026-11-11 | 2026-09-22 | | Privacy policy | https://learn.hex.tech/docs/legal/privacy | 2026-11-11 | 2026-09-22 | | Terms | https://learn.hex.tech/docs/legal/terms-and-conditions | 2026-11-11 | 2026-09-22 | | Security page | https://hex.tech/security/ | 2026-11-11 | 2026-10-15 | | security.txt | https://hex.tech/.well-known/security.txt | 2026-11-11 | 2026-09-22 | | Status page | https://status.hex.tech/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (21) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud hosted infrastructure and data hosting | Corporate: USA; Location of Processing: Deployment Region | 2026-09-22 | | [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | AI services | Corporate: USA; Location of Processing: USA | 2026-09-22 | | [Baseten](https://thirdpartyindex.com/vendors/baseten.md) (AI model provider: Baseten) | — | Corporate: USA; Location of Processing: Deployment Region | 2026-09-22 | | [Browserbase](https://thirdpartyindex.com/vendors/browserbase.md) | Browser automation | Corporate: USA; Location of Processing: USA | 2026-09-22 | | [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Content delivery network provider | Corporate: USA; Location of Processing: Global | 2026-09-22 | | [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Monitoring | Corporate: USA; Location of Processing: Deployment Region | 2026-09-22 | | [Fivetran](https://thirdpartyindex.com/vendors/fivetran.md) | Data connector | Corporate: USA; Location of Processing: USA | 2026-09-22 | | [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | — | Corporate: USA; Location of Processing: Deployment Region | 2026-09-22 | | [Hightouch](https://thirdpartyindex.com/vendors/hightouch.md) | — | Corporate: USA; Location of Processing: USA | 2026-09-22 | | [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | — | Corporate: USA; Location of Processing: USA | 2026-09-22 | | [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly.md) | Feature gating | Corporate: USA; Location of Processing: USA | 2026-09-22 | | [Modal](https://thirdpartyindex.com/vendors/modal.md) | — | Corporate: USA; Location of Processing: Deployment Region | 2026-09-22 | | [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | — | Corporate: USA; Location of Processing: Deployment Region | 2026-09-22 | | Parallel | — | Corporate: USA; Location of Processing: USA | 2026-09-22 | | [Pylon](https://thirdpartyindex.com/vendors/pylon.md) | Customer support | Corporate: USA; Location of Processing: USA | 2026-09-22 | | [RudderStack](https://thirdpartyindex.com/vendors/rudderstack.md) | Analytics | Corporate: USA; Location of Processing: USA | 2026-09-22 | | [Salesforce (including Slack)](https://thirdpartyindex.com/vendors/salesforce.md) | Customer engagement | Corporate: USA; Location of Processing: USA | 2026-09-22 | | [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Data warehouse | Corporate: USA; Location of Processing: USA | 2026-09-22 | | [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Billing | Corporate: USA; Location of Processing: Global | 2026-09-22 | | [Wiz](https://thirdpartyindex.com/vendors/wiz-io.md) | Security monitoring | Corporate: USA; Location of Processing: USA | 2026-09-22 | | [WorkOS](https://thirdpartyindex.com/vendors/workos.md) | User management and audit logs | Corporate: USA; Location of Processing: USA | 2026-09-22 | Read from ([evidence](https://thirdpartyindex.com/evidence/3828)). CSV: https://thirdpartyindex.com/vendors/hex/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 3. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2 Type II, PCI DSS ([evidence](https://thirdpartyindex.com/evidence/3820)) - Claimed: HIPAA, GDPR, CCPA/CPRA, Data Privacy Framework ([evidence](https://thirdpartyindex.com/evidence/3820)) ## Web Technologies Hex's homepage made 296 requests to 25 domains, and 12 services controlled by another company. Loaded on 2026-11-05 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 12 third parties by category: Analytics 5 (Clay, LinkedIn, Magellan AI, Meta, Contentsquare); Advertising 2 (Google Cloud, Microsoft); Marketing automation 2 (GetVector, Inc., HubSpot); CMS 1 (usually detected as CMS: Sanity); Customer data platform 1 (RudderStack); Feature management 1 (LaunchDarkly). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (12) - Sanity: 53 requests to sanity.io - RudderStack: 18 requests to rudderlabs.com, rudderstack.com; Rudderstack - Google Cloud: 17 requests to google.com, googletagmanager.com, gstatic.com, doubleclick.net, fonts.googleapis.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too) - GetVector, Inc.: 6 requests to vector.co; Vector - HubSpot: 6 requests to hs-analytics.net, hs-banner.com, hs-scripts.com, hsadspixel.net, hubapi.com, hubspot.com; HubSpot (its subprocessor list names it too) - Clay: 4 requests to claydar.com; Clay Web Intent - LaunchDarkly: 4 requests to launchdarkly.com; LaunchDarkly (its subprocessor list names it too) - LinkedIn: 4 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Magellan AI: 4 requests to mgln.ai; Magellan AI - Meta: 4 requests to facebook.com, facebook.net; Facebook Pixel 2.9.435 - Contentsquare: 3 requests to contentsquare.net; Contentsquare - Microsoft: 3 requests to bing.com; Microsoft Advertising ### First party (1) - Hex: 170 requests to hex.tech; Cloudflare, Framer Motion, Google Font API, HSTS, HTTP/3, Next.js 16.3.3, Next.js App Router, Open Graph, Priority Hints, Radix UI, React, Sanity, Sanity.io, Turbopack, Webpack, core-js 3.32.2, styled-components 6.2.0 6 tracked companies loaded by the homepage are not in Hex's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (54) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Avalara](https://thirdpartyindex.com/vendors/avalara.md): Application analytics service - [Beamery](https://thirdpartyindex.com/vendors/beamery.md) - [Bluecore](https://thirdpartyindex.com/vendors/bluecore.md): Collaborative Data Analytics Platform - [Buffer](https://thirdpartyindex.com/vendors/buffer.md) - [Calendly.com](https://thirdpartyindex.com/vendors/calendly-com.md): Product related data analysis and visualization - [Campsite](https://thirdpartyindex.com/vendors/campsite.md): Product analytics - [Carta](https://thirdpartyindex.com/vendors/carta.md): Data platform for data science and analytics - [CompanyCam](https://thirdpartyindex.com/vendors/companycam.md) - [ConnectWise](https://thirdpartyindex.com/vendors/connectwise.md): Analytics software; Data storage and analytics - [Cypress](https://thirdpartyindex.com/vendors/cypress.md) - [Decagon](https://thirdpartyindex.com/vendors/decagon.md): Business Data Analytics; Platform for data science and analytics - [Depot](https://thirdpartyindex.com/vendors/depot.md): Analytics - [DoiT](https://thirdpartyindex.com/vendors/doit.md): Collaborative analytics and AI workspace - [EdSights](https://thirdpartyindex.com/vendors/edsights.md): Data Querying & Analytics; Products: Admit, Retain - [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs.md): Analytics - [Fathom](https://thirdpartyindex.com/vendors/fathom.md): Data analytics - [Figma](https://thirdpartyindex.com/vendors/figma.md): Data analytics for support issues - [Graphite](https://thirdpartyindex.com/vendors/graphite.md) - [incident.io](https://thirdpartyindex.com/vendors/incident-io.md): Data Analytics Tool - [Infisical](https://thirdpartyindex.com/vendors/infisical.md): Infisical uses Hex for data analytics. - [Laravel](https://thirdpartyindex.com/vendors/laravel.md): Data analytics - [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly.md) - [Linear](https://thirdpartyindex.com/vendors/linear.md): Data analytics - [Linq](https://thirdpartyindex.com/vendors/linq.md) - [Lokalise](https://thirdpartyindex.com/vendors/lokalise.md): Collaborative analytics workspace - [Lovable](https://thirdpartyindex.com/vendors/lovable.md): Customer & Platform analytics - [Mews](https://thirdpartyindex.com/vendors/mews.md) - [Modal](https://thirdpartyindex.com/vendors/modal.md): Data analytics - [Modern Treasury](https://thirdpartyindex.com/vendors/modern-treasury.md) - [Noom](https://thirdpartyindex.com/vendors/noom.md): Used to monitor and analyze user events and engagement. Data elements: all end user data. - [Ona](https://thirdpartyindex.com/vendors/ona.md): Data Platform for Data Science and Analytics - [Parallel Web Systems](https://thirdpartyindex.com/vendors/parallel-web-systems.md): Data analytics - [Pax](https://thirdpartyindex.com/vendors/pax.md): Notebooks analíticos sobre o data warehouse (Opcional); Todos os dados usados na camada analítica estão anonimizados e, portanto, são propriedade intelectua… - [Perplexity AI](https://thirdpartyindex.com/vendors/perplexity-ai.md): Business intelligence tool; Data analytics - [Prezi](https://thirdpartyindex.com/vendors/prezi.md): Analytics Tooling - [Pylon](https://thirdpartyindex.com/vendors/pylon.md): Data Analytics - [Railway](https://thirdpartyindex.com/vendors/railway.md): Business Analytics - [Replicated](https://thirdpartyindex.com/vendors/replicated.md): Data transformation or migration - [replit](https://thirdpartyindex.com/vendors/replit.md) - [Resemble AI](https://thirdpartyindex.com/vendors/resemble-ai.md): Hex is a cloud-based collaborative data analytics platform that combines SQL, Python, and no-code tools in a unified notebook interface, enabling data and busin… - [Scratchpad](https://thirdpartyindex.com/vendors/scratchpad.md): Analytics - [Segment](https://thirdpartyindex.com/vendors/segment.md): Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services - [SendGrid](https://thirdpartyindex.com/vendors/sendgrid.md): Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services - [Shortcut](https://thirdpartyindex.com/vendors/shortcut.md): Data Analytics - [Stellar Cyber](https://thirdpartyindex.com/vendors/stellar-cyber.md) - [Sublime Security](https://thirdpartyindex.com/vendors/sublime-security.md): Data analytics - [Supabase](https://thirdpartyindex.com/vendors/supabase.md): Provision of data analytics services - [Tackle.io](https://thirdpartyindex.com/vendors/tackle-io.md): Data Workspace - [Twilio](https://thirdpartyindex.com/vendors/twilio.md): Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services - [Unstructured](https://thirdpartyindex.com/vendors/unstructured.md): Business Intelligence and Data Analytics - [UserVoice](https://thirdpartyindex.com/vendors/uservoice.md) - [Vendr](https://thirdpartyindex.com/vendors/vendr.md): Data Analytics - [Vitally](https://thirdpartyindex.com/vendors/vitally.md): Business Intelligence - [Yoodli](https://thirdpartyindex.com/vendors/yoodli.md): Data analytics ## Service status Incidents it reported on its own status page. - Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated) - Status page last read: 2026-11-12 - No incidents reported in the last 12 months - 2026-08-03: Upstream Snowflake Incident (minor) - 2026-05-11: Projects not loading (major) - 2026-05-07: Some users may have trouble acquiring a new kernel (minor) - 2026-04-30: Screenshots not attaching to scheduled notifications (minor) - 2026-04-16: HTML not rendering on notebooks and apps for some users (minor) - 2026-02-25: Projects not loading (critical) - 2025-12-16: Issue loading displays in some published apps (major) ## Incidents reported by Hex's subprocessors Incidents reported in the last 30 days on their own status pages by 14 vendors Hex lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hex lists as a subprocessor, reported INC20000347 (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-11: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Hex lists as a subprocessor, reported Model APIs are down for all models (critical) - 2026-11-11: [Pylon](https://thirdpartyindex.com/vendors/pylon#status), which Hex lists as a subprocessor, reported Slack Integration Connection Issues (major) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [Modal](https://thirdpartyindex.com/vendors/modal#status), which Hex lists as a subprocessor, reported Some Sandboxes experiencing creation failures (minor) - 2026-11-10: [RudderStack](https://thirdpartyindex.com/vendors/rudderstack#status), which Hex lists as a subprocessor, reported Delayed delivery to Snowflake Streaming destinations (AWS us-east-1) (no impact stated) - 2026-11-10: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Hex lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-09: [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly#status), which Hex lists as a subprocessor, reported Email notifications are not being delivered (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-07: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Hex lists as a subprocessor, reported Intermittent 503 errors in certain regions (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hex lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hex lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [Hightouch](https://thirdpartyindex.com/vendors/hightouch#status), which Hex lists as a subprocessor, reported Processing delay for subset of Events (no impact stated) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-05: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Hex lists as a subprocessor, reported Elevated errors for Kimi-K3 on Model APIs. \*\*Dedicated Inference is not affected\*\* (minor) - 2026-11-05: [Pylon](https://thirdpartyindex.com/vendors/pylon#status), which Hex lists as a subprocessor, reported Delay in Analytics Data (minor) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-05: [wiz.io](https://thirdpartyindex.com/vendors/wiz-io#status), which Hex lists as a subprocessor, reported Graph query reports could fail to generate in some data centers due to an AWS Neptune issue. We are working with AWS on a mitigation. (no impact stated) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-04: [Pylon](https://thirdpartyindex.com/vendors/pylon#status), which Hex lists as a subprocessor, reported Inbound Email Delays (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Hex lists as a subprocessor, reported HubSpot is experiencing issues (no impact stated) - 2026-11-01: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hex lists as a subprocessor, reported Elevated Instant Payouts failures (no impact stated) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hex lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-29: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Hex lists as a subprocessor, reported SSO Profile API Timeouts (major) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hex lists as a subprocessor, reported INC20000319 (minor) - 2026-10-28: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hex lists as a subprocessor, reported Elevated Issuing errors from 17:13 - 20:41 UTC (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Hex lists as a subprocessor, reported Metrics query are disrupted (major) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly#status), which Hex lists as a subprocessor, reported delayed event processing (minor) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-26: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which Hex lists as a subprocessor, reported Elevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hex lists as a subprocessor, reported Elevated Blik errors (no impact stated) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Hex lists as a subprocessor, reported Some HubSpot tools may be unavailable for some users (no impact stated) - 2026-10-23: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Hex lists as a subprocessor, reported Elevated errors across SSO and AuthKit (major) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-23: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Hex lists as a subprocessor, reported Elevated errors for US-only GLM 5.3 Flash on Model APIs (minor) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hex lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hex lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-22: [HubSpot](https://thirdpartyindex.com/vendors/hubspot#status), which Hex lists as a subprocessor, reported Update on PHP security vulnerability (no impact stated) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Hex lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hex lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hex lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-21: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Hex lists as a subprocessor, reported Elevated errors on DeepSeek V4 Flash on Model APIs (minor) - 2026-10-21: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Hex lists as a subprocessor, reported Elevated errors for image requests on multiple Model APIs (minor) - 2026-10-20: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Hex lists as a subprocessor, reported DeepSeek V4.1 Flash Fast Outage on Model APIs (major) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hex lists as a subprocessor, reported Spike in cancellations and expired errors with PayByBank payments (no impact stated) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hex lists as a subprocessor, reported Elevated Revolut Pay errors (no impact stated) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hex lists as a subprocessor, reported INC20000294 (critical) - 2026-10-20: [Baseten](https://thirdpartyindex.com/vendors/baseten#status), which Hex lists as a subprocessor, reported Elevated errors on Model APIs (minor) - 2026-10-19: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Hex lists as a subprocessor, reported Elevated AuthKit Error Rates (major) - 2026-10-19: [Modal](https://thirdpartyindex.com/vendors/modal#status), which Hex lists as a subprocessor, reported Web functions degraded (minor) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported File Download errors (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hex lists as a subprocessor, reported INC20000290 (minor) - 2026-10-18: [wiz.io](https://thirdpartyindex.com/vendors/wiz-io#status), which Hex lists as a subprocessor, reported We are investigating an issue affecting the security graph and dependent features in prod-US38. (no impact stated) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hex lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hex lists as a subprocessor, reported Elevated declines on Mastercard (no impact stated) - 2026-10-15: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Hex lists as a subprocessor, reported Radar SMS challenge failures for phone numbers in mainland China (+86) (major) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hex lists as a subprocessor, reported Elevated declines on Visa (no impact stated) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-15: [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly#status), which Hex lists as a subprocessor, reported Elevated 5xx Errors (15:11–15:32 UTC) (minor) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hex lists as a subprocessor, reported Elevated Amazon Pay errors (no impact stated) - 2026-10-14: [Modal](https://thirdpartyindex.com/vendors/modal#status), which Hex lists as a subprocessor, reported Kimi K3 shared endpoint downtime (major) - 2026-10-14: [Pylon](https://thirdpartyindex.com/vendors/pylon#status), which Hex lists as a subprocessor, reported Platform loading issues (no impact stated) - 2026-10-14: [wiz.io](https://thirdpartyindex.com/vendors/wiz-io#status), which Hex lists as a subprocessor, reported We are investigating an issue causing GitHub pull request scans to remain pending, potentially blocking merges where Wiz checks are required. (no impact stated) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-14: [Modal](https://thirdpartyindex.com/vendors/modal#status), which Hex lists as a subprocessor, reported Kimi K3 shared endpoint is degraded (minor) - 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hex lists as a subprocessor, reported INC20000277 (minor) - 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hex lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/hex ## Security contact From its security.txt (https://hex.tech/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/3829)): - Contact: https://hackerone.com/hex - Security jobs: https://hex.tech/careers/ - Languages: en - Expired 2026-11-01 --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api