# HighLevel

HighLevel (gohighlevel.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/highlevel
- Documents last verified: 2026-10-05
- Transparency rating: 76/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 12 tracked vendors directly, 138 within two hops, 402 within three; 1 tracked vendors rely on it directly, 1 within two hops, 1 within three
- Cite as: HighLevel, Third Party Index, https://thirdpartyindex.com/vendors/highlevel (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.gohighlevel.com/subprocessors | 2026-10-05 | 2026-10-05 |
| Data processing addendum | https://www.gohighlevel.com/data-processing-agreement | 2026-10-05 | 2026-10-05 |
| Privacy policy | https://www.gohighlevel.com/privacy-policy | 2026-10-05 | 2026-10-05 |
| Terms | https://www.gohighlevel.com/terms-of-service | 2026-10-05 | 2026-10-05 |
| Status page | https://status.gohighlevel.com/ | 2026-10-05 | 2026-10-05 |

## Subprocessors (18)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Data Storage | United States | 2026-10-05 |
| [BotPress](https://thirdpartyindex.com/vendors/botpress.md) | AI Provider | United States | 2026-10-05 |
| Chargebacks911 | Payments | United States | 2026-10-05 |
| [ChartMogul](https://thirdpartyindex.com/vendors/chartmogul.md) | Data Analytics | United States | 2026-10-05 |
| [Freshworks](https://thirdpartyindex.com/vendors/freshworks.md) | Customer Support & Communication | United States | 2026-10-05 |
| [Google Cloud Services](https://thirdpartyindex.com/vendors/google-cloud.md) | Data Storage | United States | 2026-10-05 |
| LeadConnector LLC | Communication Services and Support | United States | 2026-10-05 |
| [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | Communication Services | United States | 2026-10-05 |
| Mozart Data | Data Analytics | United States | 2026-10-05 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | AI Provider | United States | 2026-10-05 |
| [Pendo](https://thirdpartyindex.com/vendors/pendo.md) | Data Analytics | United States | 2026-10-05 |
| [People Data Labs](https://thirdpartyindex.com/vendors/people-data-labs.md) | Analytics | United States | 2026-10-05 |
| Persona Identities | Identity Verification | United States | 2026-10-05 |
| RetellAI | AI Provider | United States | 2026-10-05 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Payments | United States | 2026-10-05 |
| Synthflow | AI Provider | United States | 2026-10-05 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Communication Services | United States | 2026-10-05 |
| [Zapier](https://thirdpartyindex.com/vendors/zapier.md) | Workflow automation | United States | 2026-10-05 |

Read from ([evidence](https://thirdpartyindex.com/evidence/45625)). CSV: https://thirdpartyindex.com/vendors/highlevel/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai

### Its own affiliates (1)

- HighLevel India (India)

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Spiffy](https://thirdpartyindex.com/vendors/spiffy.md): Sending transactional, service update, and product-related emails to merchants only.

## Service status

Incidents it reported on its own status page.

- Last 61 days: 18 reported incidents (1 major or critical, 16 minor, 1 with no impact stated)
- Typical time to resolve: 1 h 39 min
- Status page last read: 2026-10-05
- 2026-09-24: Opportunity Actions Issue (minor)
- 2026-09-23: Third-Party Threads Integration Issue Impacting Social Planner (minor)
- 2026-09-21: Utm parameters for hidden fields are not populating (minor)
- 2026-09-11: S2S Model - Gemini-3.1-flash-live-preview is facing Service Disruption – Investigating with Google (no impact stated)
- 2026-09-10: Delay in the Contacts Sync (minor)
- 2026-09-02: Appointment Data Visibility (minor)
- 2026-09-01: Slowness in the calendar, opportunities, contacts. (minor)
- 2026-08-31: Investigating Application Asset Loading Issues (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api