# Hookdeck Hookdeck declares [13 subprocessors](https://thirdpartyindex.com/vendors/hookdeck#subprocessors) in [its subprocessor list](https://hookdeck.com/sub-processors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/225616)). They include [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud), [Stripe](https://thirdpartyindex.com/vendors/stripe) and [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare). No published changes since we first read it on 2026-11-06. [1 tracked vendor](https://thirdpartyindex.com/vendors/hookdeck#used-by), [Ampersand](https://thirdpartyindex.com/vendors/ampersand), names Hookdeck as a subprocessor. Hookdeck (hookdeck.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/hookdeck - Documents last verified: 2026-11-11 - Transparency rating: 76/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 0/8 (partial); Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 13 tracked vendors directly, 107 within two hops, 390 within three; 1 tracked vendors rely on it directly, 3 within two hops, 4 within three - Cite as: Hookdeck, Third Party Index, https://thirdpartyindex.com/vendors/hookdeck (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.hookdeck.com/ | 2026-11-11 | 2026-11-10 | | Subprocessor list | https://hookdeck.com/sub-processors | 2026-11-11 | 2026-11-06 | | Data processing addendum | https://hookdeck.com/dpa | 2026-11-11 | 2026-11-06 | | Privacy policy | https://hookdeck.com/privacy | 2026-11-11 | 2026-11-06 | | Terms | https://hookdeck.com/terms | 2026-11-11 | 2026-11-06 | | Status page | https://status.hookdeck.com/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (13) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Aiven](https://thirdpartyindex.com/vendors/aiven.md) | Databases | — | 2026-11-06 | | [Clickhouse Cloud](https://thirdpartyindex.com/vendors/clickhouse.md) | Databases | — | 2026-11-06 | | [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Hosting | — | 2026-11-06 | | [Crisp](https://thirdpartyindex.com/vendors/crisp.md) | Support | — | 2026-11-06 | | [Customer.io](https://thirdpartyindex.com/vendors/customer-io.md) | Emails | — | 2026-11-06 | | [Dragonfly Cloud](https://thirdpartyindex.com/vendors/dragonflydb.md) | Databases | — | 2026-11-06 | | [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud.md) | Hosting | — | 2026-11-06 | | [Orb](https://thirdpartyindex.com/vendors/orb.md) | Billing | — | 2026-11-06 | | [Posthog](https://thirdpartyindex.com/vendors/posthog.md) | Analytics | — | 2026-11-06 | | [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Error Tracking | — | 2026-11-06 | | [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Payment Processing | — | 2026-11-06 | | [Vercel](https://thirdpartyindex.com/vendors/vercel.md) | Hosting | — | 2026-11-06 | | [WorkOS](https://thirdpartyindex.com/vendors/workos.md) | SSO, SAML & OIDC | — | 2026-11-06 | Read from ([evidence](https://thirdpartyindex.com/evidence/225616)). CSV: https://thirdpartyindex.com/vendors/hookdeck/subprocessors.csv ## Compliance As its trust center lists them. - Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/225618)) ## Web Technologies Hookdeck's homepage made 85 requests to 14 domains, 6 services controlled by another company, and 2 domains not identified. Loaded on 2026-11-07 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 6 third parties by category: Advertising 4 (Google Cloud, Reddit, Inc., Sovrn, OpenAI); Analytics 1 (Reo.Dev); Issue trackers 1 (usually detected as Issue trackers: Sentry). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (6) - Google Cloud: 13 requests to google.com, doubleclick.net, googletagmanager.com, gstatic.com, fonts.googleapis.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too) - Reddit, Inc.: 8 requests to reddit.com, redditstatic.com; Reddit Ads - Reo.Dev: 5 requests to reo.dev; Reo.Dev - Sovrn: 5 requests to lijit.com; Sovrn - OpenAI: 3 requests to openai.com; ChatGPT Ads Measurement Pixel - Sentry: 2 requests to sentry.io (its subprocessor list names it too) ### Unknown (2) Domains not identified yet: sitelytics.tech, usbrowserspeed.com ### First party (1) - Hookdeck: 46 requests to hookdeck.com; Astro 5.18.1, Google Font API, HSTS, Open Graph, PWA, PostHog, Priority Hints, Sentry, Vercel 2 tracked companies loaded by the homepage are not in Hookdeck's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (1) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Ampersand](https://thirdpartyindex.com/vendors/ampersand.md): Receives and delivers inbound webhook events from third-party systems used to power Ampersand's Subscribe functionality.; Webhook infrastructure ## Service status Incidents it reported on its own status page. - Last 27 days: 1 reported incidents (0 major or critical, 1 minor, 0 with no impact stated) - Typical time to resolve: 1 h 53 min - Status page last read: 2026-11-11 - 2026-10-15: Elevated end to end delivery latency (minor) ## Incidents reported by Hookdeck's subprocessors Incidents reported in the last 30 days on their own status pages by 8 vendors Hookdeck lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-11: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Hookdeck lists as a subprocessor, reported US issues feed throwing intermittent errors (minor) - 2026-11-11: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Hookdeck lists as a subprocessor, reported Provisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo (minor) - 2026-11-11: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Hookdeck lists as a subprocessor, reported Account emails not being delivered (major) - 2026-11-10: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Hookdeck lists as a subprocessor, reported EU region replay ingestion latency (minor) - 2026-11-10: [Vercel](https://thirdpartyindex.com/vendors/vercel#status), which Hookdeck lists as a subprocessor, reported Elevated Sandbox and Blob request latency and errors (minor) - 2026-11-07: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Hookdeck lists as a subprocessor, reported Intermittent 503 errors in certain regions (minor) - 2026-11-06: [Customer.io](https://thirdpartyindex.com/vendors/customer-io#status), which Hookdeck lists as a subprocessor, reported Customers are Unable to add new Email Sending Domains (major) - 2026-11-05: [Vercel](https://thirdpartyindex.com/vendors/vercel#status), which Hookdeck lists as a subprocessor, reported Build delays and degraded Vercel Dashboard performance (minor) - 2026-11-05: [Aiven](https://thirdpartyindex.com/vendors/aiven#status), which Hookdeck lists as a subprocessor, reported API requests failing/timing out (no impact stated) - 2026-11-04: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Hookdeck lists as a subprocessor, reported Ingestion delays across all data (minor) - 2026-11-03: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Hookdeck lists as a subprocessor, reported Delays in spans and transactions processing (major) - 2026-11-03: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Hookdeck lists as a subprocessor, reported Sentry.io dashboard and API is down (critical) - 2026-11-02: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Hookdeck lists as a subprocessor, reported SQL Console database connection outage (minor) - 2026-11-02: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Hookdeck lists as a subprocessor, reported Sentry dashboard is down (critical) - 2026-11-01: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hookdeck lists as a subprocessor, reported Elevated Instant Payouts failures (no impact stated) - 2026-10-29: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Hookdeck lists as a subprocessor, reported SSO Profile API Timeouts (major) - 2026-10-28: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hookdeck lists as a subprocessor, reported Elevated Issuing errors from 17:13 - 20:41 UTC (minor) - 2026-10-27: [Customer.io](https://thirdpartyindex.com/vendors/customer-io#status), which Hookdeck lists as a subprocessor, reported Customer.io UI is currently unavailable for some customers (minor) - 2026-10-26: [Orb](https://thirdpartyindex.com/vendors/orb#status), which Hookdeck lists as a subprocessor, reported Elevated Analytics API Timeouts (no impact stated) - 2026-10-24: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hookdeck lists as a subprocessor, reported Elevated Blik errors (no impact stated) - 2026-10-23: [Vercel](https://thirdpartyindex.com/vendors/vercel#status), which Hookdeck lists as a subprocessor, reported Delays in Logs and Observability data (minor) - 2026-10-23: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Hookdeck lists as a subprocessor, reported Elevated errors across SSO and AuthKit (major) - 2026-10-23: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Hookdeck lists as a subprocessor, reported Degraded support ticket submission and response (minor) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hookdeck lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-22: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hookdeck lists as a subprocessor, reported Elevated Bancontact errors (no impact stated) - 2026-10-21: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Hookdeck lists as a subprocessor, reported Increased latency processing integration webhooks (minor) - 2026-10-21: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Hookdeck lists as a subprocessor, reported Sentry.io not loading in US region (critical) - 2026-10-20: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Hookdeck lists as a subprocessor, reported Sentry.io not loading (major) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hookdeck lists as a subprocessor, reported Spike in cancellations and expired errors with PayByBank payments (no impact stated) - 2026-10-20: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Hookdeck lists as a subprocessor, reported Google Cloud Outage (minor) - 2026-10-20: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hookdeck lists as a subprocessor, reported Elevated Revolut Pay errors (no impact stated) - 2026-10-20: [Aiven](https://thirdpartyindex.com/vendors/aiven#status), which Hookdeck lists as a subprocessor, reported Google Cloud VPN incident affecting services (minor) - 2026-10-19: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Hookdeck lists as a subprocessor, reported Sentry is down (critical) - 2026-10-19: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Hookdeck lists as a subprocessor, reported Elevated AuthKit Error Rates (major) - 2026-10-18: [Aiven](https://thirdpartyindex.com/vendors/aiven#status), which Hookdeck lists as a subprocessor, reported Unable to spin up nodes in vultr-ewr (no impact stated) - 2026-10-16: [Aiven](https://thirdpartyindex.com/vendors/aiven#status), which Hookdeck lists as a subprocessor, reported Issues starting new service nodes (no impact stated) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hookdeck lists as a subprocessor, reported Elevated declines on Mastercard (no impact stated) - 2026-10-15: [WorkOS](https://thirdpartyindex.com/vendors/workos#status), which Hookdeck lists as a subprocessor, reported Radar SMS challenge failures for phone numbers in mainland China (+86) (major) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hookdeck lists as a subprocessor, reported Elevated declines on Visa (no impact stated) - 2026-10-15: [Stripe](https://thirdpartyindex.com/vendors/stripe#status), which Hookdeck lists as a subprocessor, reported Elevated Amazon Pay errors (no impact stated) - 2026-10-14: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Hookdeck lists as a subprocessor, reported Ingestion Halted for EAP data in EU (major) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/hookdeck --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api