# Hootsuite

We monitor the [subprocessor list Hootsuite publishes](https://www.hootsuite.com/legal/subprocessor-list), which we last checked on 2026-11-11, but have not read any entries from it. A reading from 2026-10-29 is being checked. [1 tracked vendor](https://thirdpartyindex.com/vendors/hootsuite#used-by), [Khoros](https://thirdpartyindex.com/vendors/khoros), names Hootsuite as a subprocessor.

Hootsuite (hootsuite.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/hootsuite
- Documents last verified: 2026-11-11
- Transparency rating: 44/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (published; no entries could be read); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 0 tracked vendors directly, 0 within two hops, 0 within three; 1 tracked vendors rely on it directly, 3 within two hops, 46 within three
- Cite as: Hootsuite, Third Party Index, https://thirdpartyindex.com/vendors/hootsuite (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trustcenter.hootsuite.com/ | 2026-11-11 | 2026-11-09 |
| Subprocessor list | https://www.hootsuite.com/legal/subprocessor-list | 2026-11-11 | 2026-10-29 |
| Data processing addendum | https://www.hootsuite.com/legal/data-processing-addendum | 2026-11-11 | 2026-09-21 |
| Privacy policy | https://www.hootsuite.com/legal/privacy | 2026-11-11 | 2026-09-21 |
| Terms | https://www.hootsuite.com/legal/terms | 2026-11-11 | 2026-09-21 |
| Security page | https://www.hootsuite.com/security | 2026-11-11 | 2026-09-21 |
| Status page | https://status.hootsuite.com/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, SOC 3, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27701, PCI DSS, FedRAMP, TX-RAMP, Cyber Essentials ([evidence](https://thirdpartyindex.com/evidence/893))
- Claimed: GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/893))
- FedRAMP Marketplace: LI-SaaS · 6 agency authorizations · since Mar 11, 2021

## Web Technologies

Hootsuite's homepage made 192 requests to 22 domains, 11 services controlled by another company, and 3 domains not identified. Loaded on 2026-11-03 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

11 third parties by category: Analytics 5 (Google Cloud, Pendo, Fullstory, Cloudflare; usually detected as Analytics: G2.com); Live chat 1 (Qualified.com, Inc.); A/B Testing 1 (Optimizely); Cookie compliance 1 (OneTrust); Affiliate programs 1 (Impact Radius); Issue trackers 1 (usually detected as Issue trackers: Sentry); Personalisation 1 (usually detected as Personalisation: Contentful). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (11)

- Contentful: 52 requests to ctfassets.net
- Qualified.com, Inc.: 32 requests to qualified.com; Qualified
- Google Cloud: 15 requests to google.com, googletagmanager.com, doubleclick.net, google-analytics.com, gstatic.com; Google Analytics, Google Tag Manager, reCAPTCHA
- OneTrust: 12 requests to cookielaw.org, onetrust.com; OneTrust
- Pendo: 7 requests to pendo.io; Pendo 2.348.0\_prod-eu
- Fullstory: 5 requests to fullstory.com; FullStory
- Optimizely: 5 requests to optimizely.com; Optimizely
- Sentry: 4 requests to sentry.io
- Cloudflare: 2 requests to cloudflare.com, cloudflareinsights.com; Cloudflare Browser Insights, cdnjs, crypto-js 4.0.0
- G2.com: 2 requests to g2.com
- Impact Radius: 2 requests to impactcdn.com, pxf.io; Impact

### Unknown (3)

Domains not identified yet: userled.io, userledclient.io, ojrq.net

### First party (1)

- Hootsuite: 42 requests to hootsuite.com; Contentful, HSTS, LottieFiles, Next.js 15.5.10, Open Graph, Priority Hints, React, Sentry, Vercel, Webpack, core-js 3.41.0, styled-components 6.1.15

9 tracked companies loaded by the homepage are not in Hootsuite's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Khoros](https://thirdpartyindex.com/vendors/khoros.md): Deep listening services for select Strategic Services Customers

## Service status

Incidents it reported on its own status page.

- Last 90 days: 8 reported incidents (0 major or critical, 4 minor, 4 with no impact stated)
- Typical time to resolve: 4 h 2 min
- Status page last read: 2026-11-12
- Under way: Help Center Content Translations (no impact stated), since 2026-10-13 22:51 UTC
- 2026-11-20: Talkwalker Help Center Missing Japanese Translated Content (minor)
- 2026-11-02: Delays in Listening data and Reddit content in Nest (no impact stated)
- 2026-10-13: Help Center Content Translations (no impact stated)
- 2026-10-07: Bluesky API issues (minor)
- 2026-09-28: Composer "Oops! Something went wrong" error (no impact stated)
- 2026-09-23: Issues authenticating Thread accounts with Hootsuite (minor)
- 2026-09-03: Issues with video publishing for Instagram and Threads (no impact stated)
- 2026-08-26: Issues publishing content with Proofpoint (minor)

## Recent changes

Changes to its documents and subprocessor list since monitoring began.

- 2026-11-06: Removed certification: ISO/IEC 27018 ([evidence](https://thirdpartyindex.com/evidence/228278))

Feed: https://thirdpartyindex.com/vendors/hootsuite/changes.atom

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api