# Hotjar Hotjar declares [37 subprocessors](https://thirdpartyindex.com/vendors/hotjar#subprocessors), plus 5 of its own affiliates, in [its subprocessor list](https://contentsquare.com/privacy-center/subprocessors/), which we last checked on 2026-11-12 ([evidence](https://thirdpartyindex.com/evidence/98165)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [OpenAI](https://thirdpartyindex.com/vendors/openai) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). The list last changed on 2026-10-13: 0 added, 0 removed, 6 changed. [68 tracked vendors](https://thirdpartyindex.com/vendors/hotjar#used-by) name Hotjar as a subprocessor, including [Clearbit](https://thirdpartyindex.com/vendors/clearbit), [Metabase](https://thirdpartyindex.com/vendors/metabase) and [Hightouch](https://thirdpartyindex.com/vendors/hightouch). Hotjar (hotjar.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/hotjar - Documents last verified: 2026-11-12 - Transparency rating: 75/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 4/7 (partial); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Part of: [Contentsquare](https://thirdpartyindex.com/vendors/contentsquare) - Supply chain: relies on 16 tracked vendors directly, 153 within two hops, 502 within three; 68 tracked vendors rely on it directly, 254 within two hops, 1380 within three - Cite as: Hotjar, Third Party Index, https://thirdpartyindex.com/vendors/hotjar (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://contentsquare.com/trust-center/ | 2026-11-12 | 2026-10-13 | | Subprocessor list | https://contentsquare.com/privacy-center/subprocessors/ | 2026-11-12 | 2026-10-14 | | Privacy policy | https://contentsquare.com/privacy-policy/ | 2026-11-12 | 2026-10-13 | | Terms | https://contentsquare.com/page-legal-terms-of-service/ | 2026-11-12 | 2026-10-13 | | security.txt | https://contentsquare.com/.well-known/security.txt | 2026-11-12 | 2026-09-22 | | Status page | https://status.hotjar.com/ | 2026-11-12 | 2026-11-12 | ## Subprocessors (37) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Ada Support, Inc.](https://thirdpartyindex.com/vendors/ada-support.md) | Customer support and ticketing services | Toronto, Canada | 2026-09-22 | | [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Data hosting; Data hosting for Data Connect; Data hosting for the following plans:; Experience Analytics Extension to Product Analytics (“DXA Extension”); Hosting of Sense Chat and Customer Data and backups; Pro & Enterprise; Provides Large Language Model (LLM); and | EU: Ireland (AWS-EU-West-1); Europe: Frankfurt, Germany (AWS-EU-Central-1); Europe: Ireland (AWS-EU-West-1); Europe: Ireland (AWS-EU-West-1),; France (AWS-EU-West-3),; Frankfurt, Germany (AWS EU-Central-1) (at-rest only),; Frankfurt, Germany (AWS EU-Central-1) (at-rest only),,; Germany (AWS-EU-Central-1),; Ireland (AWS-EU-West-1),; Italy (AWS-EU-South-1), or; Ohio, USA (AWS-US-East-2), or; Oregon, USA (AWS-US-West-2); Spain (AWS-EU-South-2),; Sweden (AWS-EU-North-1),; USA: Ohio, USA (AWS-US-East-2); USA: Virginia, USA (AWS-US-East-1); United Kingdom (AWS-EU-West-2),; Virginia, USA (AWS-US-East-1),; or | 2026-10-14 | | [Amazon Web Services Bedrock](https://thirdpartyindex.com/vendors/amazon-web-services.md) (AI model provider: Amazon Bedrock) | Growth, Pro, and Enterprise; Provides Large Language Model (LLM) for the following plans: | France (AWS-EU-West-3),; Germany (AWS-EU-Central-1),; Ireland (AWS-EU-West-1),; Italy (AWS-EU-South-1), or; Ohio, USA (AWS-US-East-2), or; Oregon, USA (AWS-US-West-2); Spain (AWS-EU-South-2),; Sweden (AWS-EU-North-1),; United Kingdom (AWS-EU-West-2),; Virginia, USA (AWS-US-East-1),; or | 2026-09-22 | | [Atlassian Pty Ltd (Jira)](https://thirdpartyindex.com/vendors/atlassian.md) | Customer support and ticketing services | Sydney, Australia | 2026-09-22 | | Atoms - Retex | — | Milan, Italy | 2026-09-22 | | Cardinal Path LLC | — | Illinois, USA | 2026-09-22 | | [Content Square SAS](https://thirdpartyindex.com/vendors/contentsquare.md) | Professional Services; Support, Maintenance, Professional Services | Frankfurt, Germany; London, UK; New York, USA; Paris, France | 2026-09-22 | | [Content Square Canada](https://thirdpartyindex.com/vendors/contentsquare.md) | Professional Services | Toronto, Canada | 2026-09-22 | | [Content Square Israel Ltd.](https://thirdpartyindex.com/vendors/contentsquare.md) | Support, Maintenance, Professional Services | Tel Aviv, Israel | 2026-09-22 | | [Content Square Singapore PTE](https://thirdpartyindex.com/vendors/contentsquare.md) | Support, Professional Services | Singapore | 2026-09-22 | | [Content Square Spain, S.L.](https://thirdpartyindex.com/vendors/contentsquare.md) | Professional Services | Madrid, Spain | 2026-09-22 | | [ContentSquare DXA SAAS Solutions LLC](https://thirdpartyindex.com/vendors/contentsquare.md) | Professional Services | Dubai, UAE | 2026-09-22 | | [ContentSquare Egypt](https://thirdpartyindex.com/vendors/contentsquare.md) | Support, Professional Services | Cairo, Egypt | 2026-09-22 | | [ContentSquare Italy S.r.l.](https://thirdpartyindex.com/vendors/contentsquare.md) | Support, Professional Services | Milan, Italy | 2026-09-22 | | [Contentsquare Japan G.K.](https://thirdpartyindex.com/vendors/contentsquare.md) | Professional Services | Tokyo, Japan | 2026-09-22 | | Converteo SAS | — | Paris, France | 2026-09-22 | | [Daily.co](https://thirdpartyindex.com/vendors/daily.md) | Hosting of recordings\* | Europe: Ireland (AWS-EU-West-1)\* | 2026-09-22 | | [Deepgram, Inc.](https://thirdpartyindex.com/vendors/deepgram.md) (AI model provider: Deepgram) | — | San Francisco, USA | 2026-10-14 | | Dentsu Manchester Limited | — | Manchester, UK | 2026-09-22 | | Group Onepoint SAS | — | Paris, France | 2026-09-22 | | [Level Access, Inc.](https://thirdpartyindex.com/vendors/level-access.md) | — | Virginia, USA | 2026-09-22 | | Loris Technologies, Ltd. | Support, Maintenance, Professional Services and conversational intelligence services | Tel Aviv, Israel | 2026-09-22 | | [Microsoft Corporation (Azure)](https://thirdpartyindex.com/vendors/microsoft.md) | Growth, Pro, and Enterprise; Provides Large Language Model (LLM); Provides Large Language Model (LLM) for the following plans: | Arizona, USA (Azure-West US 3),; California, USA (Azure-West US),; Canada (Azure-Canada East),; Europe; France; France (Azure- France Central),; Germany (Azure-Germany West Central),; Illinois, USA (Azure-North Central US),; India (Azure-South India); Italy (Azure-Italy North); Italy (Azure-Italy North),; Japan (Azure-Japan East), or; Netherlands (Azure-West Europe),; New South Wales (Azure-Australia East); Norway (Azure-Norway East),; Sweden (Azure-Sweden Central),; Switzerland (Azure-Switzerland North), or; Texas, USA (Azure-South Central US),; USA; United Kingdom (Azure-UK South); Virginia, USA (Azure-East US 2); Virginia, USA (Azure-East US), or; or | 2026-10-14 | | [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Data hosting for the following plans:; Experience Analytics Extension to Product Analytics (“DXA Extension”); Pro & Enterprise; and | Europe: Ireland (Azure-North Europe); USA: Virginia, USA (Azure-East US); or | 2026-09-22 | | [OpenAI OpCo, LLC](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Provides Large Language Model (LLM) | Europe; USA; or | 2026-09-22 | | [Postmark](https://thirdpartyindex.com/vendors/postmark.md) | Email delivery service | Chicago, USA | 2026-09-22 | | [Salesforce, Inc.](https://thirdpartyindex.com/vendors/salesforce.md) | — | San Francisco, USA | 2026-10-14 | | Scaletrix.AI (Alabs AI Privacy Limited) | — | Gurgaon, India | 2026-09-22 | | See “Product Analytics” section below for further sub-processors utilized for this feature | — | — | 2026-09-22 | | [Snowflake Inc.](https://thirdpartyindex.com/vendors/snowflake.md) | — | USA: Ohio, USA (AWS-US-East-2) | 2026-10-14 | | Temesis SAS | — | Paris, France | 2026-09-22 | | [Tremendous, LLC](https://thirdpartyindex.com/vendors/tremendous.md) | Participant rewards provider | New York, USA | 2026-09-22 | | [Turbopuffer Inc.](https://thirdpartyindex.com/vendors/turbopuffer.md) | — | USA: Ohio, USA (AWS-US-East-2) | 2026-10-14 | | [Twilio Inc.](https://thirdpartyindex.com/vendors/twilio.md) | Data hosting | Dublin, Ireland | 2026-09-22 | | Up Reply GmbH | — | Munich, Germany | 2026-09-22 | | [Zendesk, Inc.](https://thirdpartyindex.com/vendors/zendesk.md) | Customer support and ticketing services | San Francisco, USA | 2026-09-22 | | Zilker Trail Consulting | — | Texas, USA | 2026-09-22 | Read from ([evidence](https://thirdpartyindex.com/evidence/3815)). CSV: https://thirdpartyindex.com/vendors/hotjar/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 3. All vendors that list one: https://thirdpartyindex.com/ai ### Its own affiliates (5) - Hotjar Germany GmbH (Berlin, Germany) - Hotjar Netherlands BV (Amsterdam, Netherlands) - Hotjar UK Limited (London, UK) - Hotjar Web Portugal, Unipessoal LDA (Porto Salvo, Portugal) - Hotjar Web Services Spain S.L. (Barcelona, Spain) ## Web Technologies Hotjar's homepage made 273 requests to 44 domains, 22 services controlled by another company, and 1 domain not identified. Loaded on 2026-11-05 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 22 third parties by category: Advertising 5 (Google Cloud, StackAdapt, Microsoft, OpenAI, Reddit, Inc.); Analytics 5 (Clearbit, LinkedIn, Meta, G2.com; usually detected as Analytics: Mux); Marketing automation 4 (PathFactory, Adobe, Apollo, Oktopost); Cookie compliance 1 (OneTrust); CDN 1 (jsDelivr); Affiliate programs 1 (PartnerStack); Issue trackers 1 (Sentry); Personalisation 1 (usually detected as Personalisation: Contentful); SEO 1 (Ahrefs); Security 1 (FingerprintPro); Video players 1 (Wistia). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (22) - Contentful: 80 requests to ctfassets.net - Google Cloud: 40 requests to google.com, doubleclick.net, googletagmanager.com, googleadservices.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager - Wistia: 30 requests to wistia.com, wistia.net; Wistia - OneTrust: 16 requests to cookielaw.org, onetrust.com; OneTrust - PathFactory: 8 requests to pathfactory.com; PathFactory - Clearbit: 6 requests to clearbitjs.com, clearbit.com, clearbitscripts.com; Clearbit, Clearbit Reveal - StackAdapt: 5 requests to stackadapt.com; StackAdapt - Microsoft: 4 requests to bing.com; Microsoft Advertising (its subprocessor list names it too) - OpenAI: 4 requests to openai.com; ChatGPT Ads Measurement Pixel (its subprocessor list names it too) - Adobe: 3 requests to marketo.net, mktoresp.com; Marketo - Apollo: 3 requests to aplo-evnt.com, apollo.io; Apollo.io - FingerprintPro: 3 requests to fpjs.io, fpjscdn.net; Fingerprint - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Meta: 3 requests to facebook.net, facebook.com; Facebook Pixel 2.9.435 - Reddit, Inc.: 3 requests to reddit.com, redditstatic.com; Reddit Ads - G2.com: 2 requests to g2.com, g2crowd.com; G2 Track Your Prospects - Oktopost: 2 requests to okt.to, oktopost.com; Oktopost - PartnerStack: 2 requests to grsm.io, partnerlinks.io; PartnerStack - Ahrefs: 1 request to ahrefs.com; Ahrefs - Mux: 1 request to litix.io - Sentry: 1 request to sentry-cdn.com; Sentry 9.6.1 - jsDelivr: 1 request to jsdelivr.net; jsDelivr ### Affiliates (2) - Contentsquare: 14 requests to contentsquare.net; Contentsquare (its subprocessor list names it too) - Heap: 5 requests to heap-api.com, heapanalytics.com; Heap ### Unknown (1) Domains not identified yet: mpc2-prod-23-is5qnl632q-ue.a.run.app ### First party (1) - Hotjar: 32 requests to contentsquare.com, hotjar.com; Contentful, Framer Motion, HSTS, HockeyStack, Hotjar, Next.js 14.2.35, Open Graph, PWA, Priority Hints, React, Vercel, Vercel Analytics, Vercel Speed Insights 2.0.0, Webpack, core-js 3.32.2, styled-components 5.3.11 17 tracked companies loaded by the homepage are not in Hotjar's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (68) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Absorb Software](https://thirdpartyindex.com/vendors/absorb-software.md): Hotjar's Privacy Policy can be viewed here.; Product analytics - [ActiveState](https://thirdpartyindex.com/vendors/activestate.md): Data analytics - [Apica](https://thirdpartyindex.com/vendors/apica.md): Integrations for behaviour analytics Malta - [Bluebeam](https://thirdpartyindex.com/vendors/bluebeam.md): Behavioral analytics on web properties including heatmaps and recordings. - [Cerbos](https://thirdpartyindex.com/vendors/cerbos.md) - [Check Point Software Technologies](https://thirdpartyindex.com/vendors/check-point-software-technologies.md): Usage Information and Product Analytics - [CK-12 Foundation](https://thirdpartyindex.com/vendors/ck-12-foundation.md): event logging for analytics - [Clearbit](https://thirdpartyindex.com/vendors/clearbit.md): Hotjar is an application analytics platform that provide insight into how users interacts with Clearbit Site and Services. - [Cobalt](https://thirdpartyindex.com/vendors/cobalt.md): Product experience and website analytics tool - [Contentsquare](https://thirdpartyindex.com/vendors/contentsquare.md): Support, Maintenance, Professional Services - [CookieYes](https://thirdpartyindex.com/vendors/cookieyes.md): Customer support chat services - [Couchdrop](https://thirdpartyindex.com/vendors/couchdrop.md): Data analytics; Website and product analytics and tracking. - [DataCamp](https://thirdpartyindex.com/vendors/datacamp.md): Data analytics; Usage Analytics via heatmaps - [Dataships](https://thirdpartyindex.com/vendors/dataships.md) - [Dear Lucy](https://thirdpartyindex.com/vendors/dear-lucy.md): Behaviour analytics, product analytics - [Digicert](https://thirdpartyindex.com/vendors/digicert.md): Provide website analytics and advertising insights - [Dynamiq](https://thirdpartyindex.com/vendors/dynamiq.md): User behavior analytics and product experience insights - [EAB](https://thirdpartyindex.com/vendors/eab.md): User Behavior Monitoring - [Experian](https://thirdpartyindex.com/vendors/experian.md): Sub-Processor; Website analytics and behaviour tool providing heatmaps, session recordings and user feedback - [Extensis](https://thirdpartyindex.com/vendors/extensis.md) - [EZO](https://thirdpartyindex.com/vendors/ezo.md): Performance Monitoring of the Service - [Findmyshift](https://thirdpartyindex.com/vendors/findmyshift.md): Site analytics - [Four/Four](https://thirdpartyindex.com/vendors/four-four.md): Data analytics; HotJar provides in-app analytics and screen recording software - [FrankieOne](https://thirdpartyindex.com/vendors/frankieone.md): Portal usage analytics - [FreeBusy](https://thirdpartyindex.com/vendors/freebusy.md): Web analytics - [Friendbuy](https://thirdpartyindex.com/vendors/friendbuy.md): User analytics provider - [Go Autonomous](https://thirdpartyindex.com/vendors/go-autonomous.md): DPA: https://www.hotjar.com/legal/support/dpa/; Data localized in EU: Ireland.; Hotjar is used to analyze usage of the platform for debugging and improvement. - [Heap](https://thirdpartyindex.com/vendors/heap.md): Consulting, support, maintenance, implementation, and development - [Hightouch](https://thirdpartyindex.com/vendors/hightouch.md): Usage Analytics - [Hiver](https://thirdpartyindex.com/vendors/hiver.md): Analytics - [Hubstaff](https://thirdpartyindex.com/vendors/hubstaff.md): Analytics; Behavior analytics platform with heatmaps, recordings, surveys, and feedback tools. - [ImpactPilot](https://thirdpartyindex.com/vendors/impactpilot.md): Product analytics and research. - [InMotion Hosting](https://thirdpartyindex.com/vendors/inmotion-hosting.md): Improve user experience - [Instruqt](https://thirdpartyindex.com/vendors/instruqt.md): Analytics; Anonymized analysis of website usage (visitor recordings, heatmaps and clickstreams) - [JWX](https://thirdpartyindex.com/vendors/jwx.md): Site analytics tool - [Klevu](https://thirdpartyindex.com/vendors/klevu.md): Site user/behavior analytics to understand user needs and optimize services and user experience. Only used on the Klevu Merchant Centre (KMC) admin portal. - [Knak](https://thirdpartyindex.com/vendors/knak.md): Analytics & Monitoring - [Krisp](https://thirdpartyindex.com/vendors/krisp.md): Hotjar is a user experience (UX) and behavior analytics platform designed to help businesses understand how users interact with their websites or applications.;… - [Macha AI](https://thirdpartyindex.com/vendors/macha-ai.md): Session recordings and behavioural analytics - [Marker.io](https://thirdpartyindex.com/vendors/marker-io.md): Analytics - [Matillion](https://thirdpartyindex.com/vendors/matillion.md) - [Metabase](https://thirdpartyindex.com/vendors/metabase.md): Understanding website visitor behavior. - [Moogsoft](https://thirdpartyindex.com/vendors/moogsoft.md) - [Nexxen](https://thirdpartyindex.com/vendors/nexxen.md): Product Experience Insights Tool For Behavior Analytics & Feedback Data - [Orderful](https://thirdpartyindex.com/vendors/orderful.md): Product analytics - [Posit](https://thirdpartyindex.com/vendors/posit.md): Product experience insights (heatmaps, session recordings, on-site surveys) for posit.co - [Prezi](https://thirdpartyindex.com/vendors/prezi.md): Analytics Tooling - [Q-CTRL](https://thirdpartyindex.com/vendors/q-ctrl.md): Heatmaps and screen recordings - [QFlow.ai](https://thirdpartyindex.com/vendors/qflow-ai.md): Developer tools - [Ripcord](https://thirdpartyindex.com/vendors/ripcord.md) - [Seekr](https://thirdpartyindex.com/vendors/seekr.md): Heatmaps and Behavior Analysis - [Skedda](https://thirdpartyindex.com/vendors/skedda.md): Hotjar provides a suite of user behavior analytics and feedback tools that help Skedda understand how visitors interact with our marketing and sign up pages; Ma… - [SMTP2GO](https://thirdpartyindex.com/vendors/smtp2go.md): Customer Feedback - [StatusCake](https://thirdpartyindex.com/vendors/statuscake.md): Analytics - [Storydoc](https://thirdpartyindex.com/vendors/storydoc.md): Platform UI/UX tracking - [TrackingTime](https://thirdpartyindex.com/vendors/trackingtime.md): Customer Analytics, Malta - [TradeCentric](https://thirdpartyindex.com/vendors/tradecentric.md) - [Transifex](https://thirdpartyindex.com/vendors/transifex.md): Analytics - [TrueVault](https://thirdpartyindex.com/vendors/truevault.md): Product Analytics - [Trustmary](https://thirdpartyindex.com/vendors/trustmary.md): User analytics - [UltraDNS](https://thirdpartyindex.com/vendors/ultradns.md): Provide website analytics and advertising insights - [Unbabel](https://thirdpartyindex.com/vendors/unbabel.md): Survey — Behavioural Analytics and Feedback - [Vaimo](https://thirdpartyindex.com/vendors/vaimo.md): Marketing - [Verda](https://thirdpartyindex.com/vendors/verda.md): Data analytics; Privacy policy: - [Veritonic](https://thirdpartyindex.com/vendors/veritonic.md) - [Wayground](https://thirdpartyindex.com/vendors/wayground.md) - [WeTravel](https://thirdpartyindex.com/vendors/wetravel.md): Website and app analytics. - [windsor.ai](https://thirdpartyindex.com/vendors/windsor-ai.md): Advertising, Analytics, and Marketing ## Service status Incidents it reported on its own status page. - Last 90 days: 1 reported incidents (0 major or critical, 0 minor, 1 with no impact stated) - Typical time to resolve: 3 h 40 min - Status page last read: 2026-11-12 - 2026-09-04: Data collection paused for some customers (no impact stated) - 2026-08-13: Growth customers not renewed on 12 Aug for one day (no impact stated) - 2026-07-30: Potentially all hotjar accounts with varying degrees of limited service. (no impact stated) - 2026-06-10: Missing VOC Responses (no impact stated) - 2026-01-27: Potential login issues to Hotjar (no impact stated) - 2026-01-20: Surveys not opening in Hotjar application (minor) - 2025-11-14: Heatmaps: Issues Generating New Screenshots (minor) ## Incidents reported by Hotjar's subprocessors Incidents reported in the last 30 days on their own status pages by 9 vendors Hotjar lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in France (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Virgin Mobile Colombia (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telenor Pakistan (minor) - 2026-11-12: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported GPT-image-2.5 and 2.6 Sunburst & Flare High error rate (minor) - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hotjar lists as a subprocessor, reported INC20000347 (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Failures from Twilio to GCI United States (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from Twilio 10DLC to AT&T United States (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Sierra Leone (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures From Long Code Numbers to AT&T in the US (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-11: [turbopuffer](https://thirdpartyindex.com/vendors/turbopuffer#status), which Hotjar lists as a subprocessor, reported Dashboard Outage (critical) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures in JP1 (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Issue resolved (minor) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor) - 2026-11-10: [Contentsquare](https://thirdpartyindex.com/vendors/contentsquare#status), which Hotjar lists as a subprocessor, reported Zoning Analysis might remains stuck in an infinite loading state (no impact stated) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-10: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Hotjar lists as a subprocessor, reported Flux TTS high latency and websocket disconnects (major) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hotjar lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hotjar lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Notification Logs Unavailable in Console (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor) - 2026-11-05: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Hotjar lists as a subprocessor, reported Elevated errors for Flux streaming STT and Voice Agent sessions (no impact stated) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-05: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Hotjar lists as a subprocessor, reported Delays in activity data (no impact stated) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-04: [Ada Support](https://thirdpartyindex.com/vendors/ada-support#status), which Hotjar lists as a subprocessor, reported Complete ada outage (critical) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Delayed Email Validation History (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor) - 2026-11-04: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Hotjar lists as a subprocessor, reported Delays processing Inbound messages (no impact stated) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Media Streams Audio Delays (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated) - 2026-11-02: [Contentsquare](https://thirdpartyindex.com/vendors/contentsquare#status), which Hotjar lists as a subprocessor, reported Unable to upgrade to Growth plan (no impact stated) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor) - 2026-11-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hotjar lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor) - 2026-10-29: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Hotjar lists as a subprocessor, reported Elevated errors from authentication services at one datacenter (minor) - 2026-10-29: [Contentsquare](https://thirdpartyindex.com/vendors/contentsquare#status), which Hotjar lists as a subprocessor, reported Voice of Customer (VoC) Module Not Loading Properly (no impact stated) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hotjar lists as a subprocessor, reported INC20000319 (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Link Shortening Redirect Errors on Branded Domains (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Twilio Console Errors (no impact stated) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-27: [Postmark](https://thirdpartyindex.com/vendors/postmark#status), which Hotjar lists as a subprocessor, reported SMS codes for two-factor authentication may not arrive (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-26: [Tremendous](https://thirdpartyindex.com/vendors/tremendous#status), which Hotjar lists as a subprocessor, reported Fulfillment delays for international prepaid cards (no impact stated) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor) - 2026-10-23: [Tremendous](https://thirdpartyindex.com/vendors/tremendous#status), which Hotjar lists as a subprocessor, reported Fulfillment delays for US and international gift cards (no impact stated) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Hotjar lists as a subprocessor, reported Elevated Latency and Errors for Batch STT (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor) - 2026-10-22: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Hotjar lists as a subprocessor, reported Elevated 5xx Errors (major) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported RCS Inbound Events Delayed (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Billing Delays (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Ada Support](https://thirdpartyindex.com/vendors/ada-support#status), which Hotjar lists as a subprocessor, reported Messages not being delivered (US region) (major) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hotjar lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hotjar lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hotjar lists as a subprocessor, reported INC20000294 (critical) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor) - 2026-10-19: [Tremendous](https://thirdpartyindex.com/vendors/tremendous#status), which Hotjar lists as a subprocessor, reported Issues with Virtual Visa transaction notifications (no impact stated) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported File Download errors (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hotjar lists as a subprocessor, reported INC20000290 (minor) - 2026-10-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor) - 2026-10-16: [Ada Support](https://thirdpartyindex.com/vendors/ada-support#status), which Hotjar lists as a subprocessor, reported Issues with a ticketing integration (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Hotjar lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Email suppression issues (no impact stated) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor) - 2026-10-14: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Hotjar lists as a subprocessor, reported Elevated 503 errors for bath Flux TTS requests (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Hotjar lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Hotjar lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor) ## Recent changes Changes to its documents and subprocessor list since monitoring began. - 2026-10-13: Changed subprocessor: Amazon Web Services, Inc. (locations: -EU: Ireland (AWS-EU-West-1), -USA: Ohio, USA (AWS-US-East-2), EU: Ireland (AWS-EU-West-1), Europe: Frankfurt, Germany (AWS-EU-Central-1), Europe: Ireland (AWS-EU-West-1), France (AWS-EU-We…) ([evidence](https://thirdpartyindex.com/evidence/92663)) - 2026-10-13: Changed subprocessor: Deepgram, Inc. ([evidence](https://thirdpartyindex.com/evidence/92663)) - 2026-10-13: Changed subprocessor: Microsoft Corporation (Azure) ([evidence](https://thirdpartyindex.com/evidence/92663)) - 2026-10-13: Changed subprocessor: Salesforce, Inc. ([evidence](https://thirdpartyindex.com/evidence/92663)) - 2026-10-13: Changed subprocessor: Snowflake Inc. ([evidence](https://thirdpartyindex.com/evidence/92663)) - 2026-10-13: Changed subprocessor: Turbopuffer Inc. ([evidence](https://thirdpartyindex.com/evidence/92663)) Feed: https://thirdpartyindex.com/vendors/hotjar/changes.atom The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/hotjar ## Security contact From its security.txt (https://contentsquare.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/3811)): - Contact: mailto:security@contentsquare.com - Disclosure policy: https://contentsquare.com/disclosure - Encryption key: https://contentsquare.com/gpg/security-at-contentsquare-publickey.txt - Acknowledgments: https://yeswehack.com/programs/contentsquare-bug-bounty-program - Security jobs: https://jobs.lever.co/contentsquare - Languages: en - Valid until 2028-01-31 - Signed --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api