# Imagicle Spa

Imagicle Spa (imagicle.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/imagicle-spa
- Documents last verified: 2026-09-30
- Transparency rating: 74/100 (how much it publishes, not how secure it is)
- Cite as: Imagicle Spa, Third Party Index, https://thirdpartyindex.com/vendors/imagicle-spa (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://terms.imagicle.com/legal-terms/2.4/public/subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://terms.imagicle.com/legal-terms/2.4/public/data-processing-agreement | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://terms.imagicle.com/policies/2.3/public | 2026-09-30 | 2026-09-30 |
| Terms | https://terms.imagicle.com/legal-terms/2.4/public | 2026-09-30 | 2026-09-30 |
| Security page | https://www.imagicle.com/en/security/ | 2026-09-30 | 2026-09-30 |
| Status page | https://status.imagicle.cloud/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (5)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Deepgram](https://thirdpartyindex.com/vendors/deepgram.md) | — | Country where processing will take place: United States; Frequency of transfer: continuous/daily; Sub-Processor's Address: 548 Market Street, PMB 25104, San Francisco, CA 94104, United States (Deepgram, Inc.); · DPA / SCCs: available from Deepgram on request (referenced in the Privacy Policy); · Data Security: https://deepgram.com/data-security; · Privacy Policy: https://deepgram.com/privacy; · Trust & Security / Data Privacy Compliance: https://developers.deepgram.com/trust-security/data-privacy-compliance | 2026-09-30 |
| [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs.md) | — | Country where processing will take place: United States; Frequency of transfer: continuous/daily; Personal data categories: Text provided for synthesis (which may include personal data) and generated audio output; related request metadata.; Purpose of Data Processing: Text-to-speech generation (TTS) for AI-enabled voice services (e.g., Virtual Receptionist). Customer content is not used to train models.; Sub-Processor’s Address: 169 Madison Ave #2484, New York, NY 10016, United States; · EU-U.S. Data Privacy Framework Policy: https://elevenlabs.io/eu-us-data-privacy-framework-policy/; · Privacy Policy: https://elevenlabs.io/privacy-policy | 2026-09-30 |
| [MongoDB](https://thirdpartyindex.com/vendors/mongodb.md) | — | Frequency of transfer: continuous/daily; · Data Processing Agreement: https://www.mongodb.com/legal/data-processing-agreement; · Privacy Policy: https://www.mongodb.com/legal/privacy/privacy-policy; · Sub-processors: https://www.mongodb.com/cloud/trust/compliance/subprocessors; · Trust Center: https://www.mongodb.com/products/platform/trust | 2026-09-30 |
| [OpenRouter, Inc.](https://thirdpartyindex.com/vendors/openrouter.md) | — | Country where processing will take place: United States and EU; Frequency of transfer: continuous/daily; Sub-Processor’s Address: 936 W Alder St, Louisville, CO 80027, United States; · Privacy Policy:https://openrouter.ai/privacy; · Trust Center & DPA:https://trust.openrouter.ai/?tab=documents | 2026-09-30 |
| [Pinecone](https://thirdpartyindex.com/vendors/pinecone.md) | — | Country where processing will take place: United States, Europe, based on customer region service selection.; Frequency of transfer: continuous/daily; Purpose of Data Processing: Use of Pinecone Vector Database to build knowledgeable AI; Sub-Processor’s Address: New York,1375 Broadway, Floor 11, United States; · Privacy Policy (Cross-border transfers): https://www.pinecone.io/privacy/; · Trust/Security Center: https://security.pinecone.io/ | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19833)). CSV: https://thirdpartyindex.com/vendors/imagicle-spa/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 5 reported incidents (3 major or critical, 2 minor, 0 with no impact stated)
- Typical time to resolve: 6 h 49 min
- 2026-09-28: Smartflows and AI Virtual Receptionist outage - US region (critical)
- 2026-08-20: Smartflows and AI Virtual Receptionist service down (critical)
- 2026-08-17: Smartflows and AI Virtual Receptionist outage (critical)
- 2026-08-11: Error processing Voice Analytics conversations for US customers (minor)
- 2026-07-02: Microsoft Teams Direct Routing Instability Following Microsoft Certificate Authority Rotation (June 30 – July 2, 2026) (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api