# Improvado Improvado declares [6 subprocessors](https://thirdpartyindex.com/vendors/improvado#subprocessors) in [its subprocessor list](https://trust.improvado.io/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/4161)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). No published changes since we first read it on 2026-09-22. [2 tracked vendors](https://thirdpartyindex.com/vendors/improvado#used-by) name Improvado as a subprocessor, including [WebFX](https://thirdpartyindex.com/vendors/webfx) and [JobAdder](https://thirdpartyindex.com/vendors/jobadder). Improvado (improvado.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/improvado - Documents last verified: 2026-11-11 - Transparency rating: 95/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 6 tracked vendors directly, 68 within two hops, 297 within three; 2 tracked vendors rely on it directly, 5 within two hops, 7 within three - Cite as: Improvado, Third Party Index, https://thirdpartyindex.com/vendors/improvado (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.improvado.io/ | 2026-11-11 | 2026-09-22 | | Subprocessor list | https://trust.improvado.io/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-11-11 | 2026-09-22 | | Data processing addendum | https://improvado.io/legal/improvado-data-processing-agreement | 2026-11-11 | 2026-09-22 | | Privacy policy | https://improvado.io/company-legal/privacy-policy | 2026-11-11 | 2026-10-09 | | Terms | https://improvado.io/legal/terms-of-use | 2026-11-11 | 2026-09-22 | | Security page | https://improvado.io/trust | 2026-11-11 | 2026-10-26 | | security.txt | https://improvado.io/.well-known/security.txt | 2026-11-11 | 2026-09-22 | | Status page | https://status.improvado.io/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (6) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud infrastructure (hosting, compute, storage, key management) | United States; EU data residency (AWS EU regions) available on request | 2026-10-01 | | [Anthropic, PBC](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | AI/ML inference services for natural-language and analytical tasks (Claude) | United States | 2026-09-22 | | [Atlassian Pty Ltd](https://thirdpartyindex.com/vendors/atlassian.md) | Customer support ticketing (Jira Service Management) | Australia | 2026-09-22 | | [FoundryLabs, Inc. (E2B)](https://thirdpartyindex.com/vendors/e2b.md) | Sandboxed code execution for AI-enabled product features | United States | 2026-09-22 | | [Google LLC](https://thirdpartyindex.com/vendors/google-cloud.md) (AI model provider: Google Vertex AI / Gemini) | Workplace productivity (Google Workspace), cloud computing (Google Cloud Platform), and AI/ML inference (Gemini) | United States | 2026-09-22 | | [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) (AI model provider: Azure OpenAI) | Workplace productivity (Microsoft 365), cloud computing (Azure), and AI/ML inference (Azure OpenAI Service) | United States | 2026-09-22 | Read from ([evidence](https://thirdpartyindex.com/evidence/4161)). CSV: https://thirdpartyindex.com/vendors/improvado/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 3. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/4158)) - Claimed: HIPAA, GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/4158)) ## Web Technologies Improvado's homepage made 186 requests to 31 domains, and 14 services controlled by another company. Loaded on 2026-11-09 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 14 third parties by category: Analytics 7 (HubSpot, Meta, LinkedIn, Midbound, Inc., RB2B; usually detected as Analytics: Wingify, Cloudflare); Advertising 6 (Google Cloud, Microsoft, Pinterest, OpenAI, Pinterest, Reddit, Inc.); Marketing automation 1 (Apollo). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (14) - Google Cloud: 15 requests to google.com, gstatic.com, doubleclick.net, fonts.googleapis.com, google-analytics.com, googletagmanager.com; DoubleClick Floodlight, Google Tag Manager (its subprocessor list names it too) - HubSpot: 12 requests to hubspot.com, hs-banner.com, hscollectedforms.net, hsforms.com, hs-analytics.net, hs-scripts.com, hsadspixel.net; HubSpot, HubSpot Analytics - Microsoft: 10 requests to clarity.ms, bing.com; Microsoft Advertising (its subprocessor list names it too) - Pinterest: 5 requests to pinterest.com; Pinterest Ads - Meta: 4 requests to facebook.com, facebook.net; Facebook Pixel 2.9.438 - Apollo: 3 requests to aplo-evnt.com, apollo.io; Apollo.io - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - OpenAI: 3 requests to openai.com; ChatGPT Ads Measurement Pixel - Pinterest: 2 requests to pinimg.com; Pinterest Ads - Reddit, Inc.: 2 requests to reddit.com, redditstatic.com; Reddit Ads - Wingify: 2 requests to visualwebsiteoptimizer.com - Cloudflare: 1 request to cloudflarestream.com - Midbound, Inc.: 1 request to midbound.ai; Midbound - RB2B: 1 request to b2bjsstore.s3.us-west-2.amazonaws.com; RB2B ### First party (1) - Improvado: 122 requests to improvado.io; Amazon CloudFront, Amazon Web Services, Astro, GSAP 3.15.0, Google Analytics, Google Font API, HSTS, HTTP/3, Lenis 1.3.25, Microsoft Clarity, Nginx, Open Graph, Pinterest Conversion Tag, Priority Hints, core-js 3.32.2 7 tracked companies loaded by the homepage are not in Improvado's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (2) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [JobAdder](https://thirdpartyindex.com/vendors/jobadder.md): Aggregates marketing acquisition cost for analysis in JobAdder’s data warehouse - [WebFX](https://thirdpartyindex.com/vendors/webfx.md): Client Reporting; Used to manage marketing performance. ## Service status Incidents it reported on its own status page. - Last 90 days: 2 reported incidents (0 major or critical, 0 minor, 2 with no impact stated) - Typical time to resolve: 5 h 6 min - Status page last read: 2026-11-12 - 2026-10-21: Facebook Ads: spend and impressions showing as zero due to a Meta API issue (no impact stated) - 2026-09-01: Dashboards issues (no impact stated) - 2026-03-27: Data Extraction Delay (no impact stated) - 2026-03-24: Elevated Error Rates on Recipes & AI Agent (no impact stated) - 2026-03-24: Network Issue (no impact stated) - 2026-02-17: Google Campaign Manager and DV360 delays (no impact stated) - 2026-02-13: Data Extraction Delay (no impact stated) - 2026-02-11: Data Extraction Delay (no impact stated) ## Incidents reported by Improvado's subprocessors Incidents reported in the last 30 days on their own status pages by 2 vendors Improvado lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-11: [E2B](https://thirdpartyindex.com/vendors/e2b#status), which Improvado lists as a subprocessor, reported Template builds failing on Ubuntu package installs (minor) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-05: [E2B](https://thirdpartyindex.com/vendors/e2b#status), which Improvado lists as a subprocessor, reported Elevated 503 errors in EU-West-1 (minor) - 2026-10-29: [E2B](https://thirdpartyindex.com/vendors/e2b#status), which Improvado lists as a subprocessor, reported Intermittent template build errors on US-West-1 (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [E2B](https://thirdpartyindex.com/vendors/e2b#status), which Improvado lists as a subprocessor, reported Degraded performance for sandbox operations on US-West-1 (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Improvado lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [E2B](https://thirdpartyindex.com/vendors/e2b#status), which Improvado lists as a subprocessor, reported Template builds failing (critical) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/improvado ## Security contact From its security.txt (https://improvado.io/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/4159)): - Contact: mailto:security@improvado.io - Disclosure policy: https://improvado.io/company-legal/responsible-disclosure-policy - Languages: en - Valid until 2027-08-10 --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api