# ImprovMX

ImprovMX (improvmx.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/improvmx
- Documents last verified: 2026-10-08
- Transparency rating: 56/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 0/8 (partial); Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 13 tracked vendors directly, 108 within two hops, 379 within three; 1 tracked vendors rely on it directly, 1 within two hops, 1 within three
- Cite as: ImprovMX, Third Party Index, https://thirdpartyindex.com/vendors/improvmx (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://improvmx.com/transparency/privacy-policy/#subprocessors | 2026-10-08 | 2026-10-07 |
| Privacy policy | https://improvmx.com/transparency/privacy-policy/ | 2026-10-08 | 2026-10-07 |
| Terms | https://improvmx.com/transparency/terms-of-service/ | 2026-10-08 | 2026-10-07 |
| Status page | https://status.improvmx.com/ | 2026-10-08 | 2026-10-07 |

## Subprocessors (15)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | We use Amazon Web Services to host most of our email infrastructure in their EU regional datacenters. | — | 2026-10-07 |
| [Grafana](https://thirdpartyindex.com/vendors/grafana.md) | We use Grafana to handle metrics and logging. | — | 2026-10-07 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | We use intercom to handle customer support tickets. | — | 2026-10-07 |
| [Linear](https://thirdpartyindex.com/vendors/linear.md) | We use Linear for internal issue tracking, project management and roadmap planning. | — | 2026-10-07 |
| [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | We use Mailgun to send receipt and transactional emails. | — | 2026-10-07 |
| [Paypal](https://thirdpartyindex.com/vendors/paypal-us.md) | We use Paypal as an alternate payment gateway to Stripe. | — | 2026-10-07 |
| [PhoenixNAP](https://thirdpartyindex.com/vendors/phoenixnap.md) | We use PhoenixNAP to host part of our email infrastructure in US datacenters. | — | 2026-10-07 |
| [Plausible](https://thirdpartyindex.com/vendors/plausible-analytics.md) | We use Plausible, a privacy-friendly website analytics tool that does not use cookies, to gather insights into our website usage. | — | 2026-10-07 |
| [ProfitWell](https://thirdpartyindex.com/vendors/paddle.md) | We use ProfitWell Metrics for revenue reporting and financial analytics. | — | 2026-10-07 |
| [Scaleway](https://thirdpartyindex.com/vendors/scaleway.md) | We use Scaleway to host part of our email infrastructure in EU datacenters. | — | 2026-10-07 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | We use Sentry to monitor exceptions in our applications. | — | 2026-10-07 |
| Servers.com | We use Servers.com to host part of our email infrastructure in US datacenters. | — | 2026-10-07 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | We use Slack for team communications and automation of internal workflows. | — | 2026-10-07 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Our primary payment provider, allowing us to accept credit card payments. | — | 2026-10-07 |
| VatStack | We use Vatstack to validate EU VAT numbers for EU based businesses. | — | 2026-10-07 |

Read from ([evidence](https://thirdpartyindex.com/evidence/57181)). CSV: https://thirdpartyindex.com/vendors/improvmx/subprocessors.csv

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Ocean.io](https://thirdpartyindex.com/vendors/ocean-io.md): Email forwarding and routing for Ocean.io domains.

## Service status

Incidents it reported on its own status page.

- Last 22 days: 1 reported incidents (0 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 7 min
- Status page last read: 2026-10-08
- 2026-09-15: Investigating delayed mail delivery (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api