# Infobip

Infobip declares [6 subprocessors](https://thirdpartyindex.com/vendors/infobip#subprocessors), plus 4 of its own affiliates, in [its subprocessor list](https://www.infobip.com/policies/processors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/2054)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-09-22. [31 tracked vendors](https://thirdpartyindex.com/vendors/infobip#used-by) name Infobip as a subprocessor, including [Docusign](https://thirdpartyindex.com/vendors/docusign), [Mailchimp](https://thirdpartyindex.com/vendors/mailchimp) and [Customer.io](https://thirdpartyindex.com/vendors/customer-io).

Infobip (infobip.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/infobip
- Documents last verified: 2026-11-11
- Transparency rating: 82/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 6/6; Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 6 tracked vendors directly, 75 within two hops, 342 within three; 31 tracked vendors rely on it directly, 449 within two hops, 2043 within three
- Cite as: Infobip, Third Party Index, https://thirdpartyindex.com/vendors/infobip (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.infobip.com/policies/processors | 2026-11-11 | 2026-09-22 |
| Data processing addendum | https://www.infobip.com/data-processing-agreement | 2026-11-11 | 2026-10-23 |
| Privacy policy | https://www.infobip.com/privacy-documents | 2026-11-11 | 2026-11-06 |
| Terms | https://www.infobip.com/policies/service-terms-conditions | 2026-11-11 | 2026-09-28 |
| security.txt | https://www.infobip.com/.well-known/security.txt | 2026-11-11 | 2026-09-22 |
| Status page | https://status.infobip.com/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (6)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Provisioning of cloud hosting for various services – data analysis, email campaigns, proxying and balancing for white-label customers. That includes auxiliary utilities such as DNS, monitoring and support.; Storage, provision of products and services used for communication between Infobip platform and other origination or termination points for various communication services; supporting services for Text-to-Speech (TTS) like Amazon Polly. | Customer Data is hosted at the customer’s selected location, as set out in agreement for INFOBIP Services | 2026-09-22 |
| [Deepgram, Inc.](https://thirdpartyindex.com/vendors/deepgram.md) (AI model provider: Deepgram) | Provisioning of automatic speech recognition (ASR) and Speech-to-Text (STT) services for voice transcription and voice interaction features | (EU data processed under SCCs); USA | 2026-09-22 |
| [Google LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | Provisioning of Google Cloud Platform for cloud services (storage and computing, networking, monitoring and analytics, including proxying and balancing); supporting services; Provisioning of large language model (LLM) capabilities within Infobip AgentOS platform, enabling autonomous multimodal AI-driven task execution, information retrieval and conversational assistance. Available as a selectable LLM provider\*.; for Text-to-Speech (TTS) and Speech-to-Text (STT). | (per Google Cloud region selection); Europe,; KSA (cloud services); USA (TTS, STT); USA; EU | 2026-10-10 |
| [Microsoft Ireland Operations Limited](https://thirdpartyindex.com/vendors/microsoft.md) | Provisioning of cloud services for storage and computing, networking, monitoring and analytics, including proxying and balancing; supporting services for Text-to-Speech (TTS) and Speech-to-Text (STT); supporting GenAI services. | Customer Data is hosted at the customer’s selected location, as set out in agreement for INFOBIP Services | 2026-09-22 |
| [OpenAI, OpCo, LLC](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Provisioning of large language model (LLM) capabilities within Infobip AgentOS platform, enabling autonomous multimodal AI-driven task execution, information retrieval and conversational assistance. Available as a selectable LLM provider\*. | Ireland (EU customers); USA (non-EU customers) | 2026-09-22 |
| [Oracle Systems Limited](https://thirdpartyindex.com/vendors/oracle.md) | Provisioning of large language model (LLM) capabilities within Infobip AgentOS platform, enabling autonomous multimodal AI-driven task execution, information retrieval and conversational assistance. Available as a selectable LLM provider\*. | KSA | 2026-09-22 |

Read from ([evidence](https://thirdpartyindex.com/evidence/2054)). CSV: https://thirdpartyindex.com/vendors/infobip/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 2. All vendors that list one: https://thirdpartyindex.com/ai

### Its own affiliates (4)

- Infobip Affiliates (Global)
- Infobip Bosnia & Herzegovina (Bosnia & Herzegovina)
- Infobip Croatia (Croatia)
- Infobip United Kingdom (United Kingdom)

## Web Technologies

Infobip's homepage made 194 requests to 12 domains, and 6 services controlled by another company. Loaded on 2026-11-04 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

6 third parties by category: Analytics 3 (Google Cloud, Cloudflare; usually detected as Analytics: Amplitude); Cookie compliance 1 (Usercentrics); Video players 1 (usually detected as Video players: Wistia); Unclassified 1 (Google Advertising Products). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (6)

- Google Cloud: 19 requests to gstatic.com, google.com, googlesyndication.com, googletagmanager.com, youtube.com; Google Analytics, Google Tag Manager, YouTube, reCAPTCHA (its subprocessor list names it too)
- Usercentrics: 17 requests to usercentrics.eu; Usercentrics
- Wistia: 17 requests to wistia.com
- Amplitude: 1 request to amplitude.com
- Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights
- Google Advertising Products: 1 request to csp.withgoogle.com

### First party (1)

- Infobip: 138 requests to infobip.com, ib-host.com; Cloudflare, GSAP, Google Font API, HSTS, HTTP/3, Microsoft Clarity, MySQL, Open Graph, PHP, React 18.3.1, Sentry 8.55.0, WPML 4.9.7, WordPress

3 tracked companies loaded by the homepage are not in Infobip's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (31)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [1mind](https://thirdpartyindex.com/vendors/1mind.md): Data importer securely transmits conversation data, which is processed but not stored in Anam’s systems and returned to the data importer’s primary environm…
- [Adaptive Security](https://thirdpartyindex.com/vendors/adaptive-security.md): SMS and voice messaging delivery platform.
- [Airwallex US](https://thirdpartyindex.com/vendors/airwallex-us.md): Customer Communications (Messaging); WhatsApp API and tools for customer and sales messaging
- [AlertMedia](https://thirdpartyindex.com/vendors/alertmedia.md): AlertMedia customer communication services (email, SMS, voice, etc.)
- [BlackBerry](https://thirdpartyindex.com/vendors/blackberry.md): SMS notification service provider
- [Bloomreach](https://thirdpartyindex.com/vendors/bloomreach.md)
- [Braze](https://thirdpartyindex.com/vendors/braze.md): United Mobile Messages delivery provider. European
- [Clerk Chat](https://thirdpartyindex.com/vendors/clerk-chat.md)
- [Customer.io](https://thirdpartyindex.com/vendors/customer-io.md): Customer Communications\*
- [Docusign](https://thirdpartyindex.com/vendors/docusign.md): SMS authentication with TSP services; SMS notification for Europe Advanced features
- [Ennova SPA](https://thirdpartyindex.com/vendors/ennova-spa.md): SMS provider (supplementary service).
- [Esendex](https://thirdpartyindex.com/vendors/esendex.md)
- [Everbridge](https://thirdpartyindex.com/vendors/everbridge.md)
- [FICO](https://thirdpartyindex.com/vendors/fico.md): A2P messaging for clients globally; A2P messaging for clients in India
- [Flowmailer](https://thirdpartyindex.com/vendors/flowmailer.md): Telecom service provider for SMS messages
- [Genesys](https://thirdpartyindex.com/vendors/genesys.md)
- [Iterable](https://thirdpartyindex.com/vendors/iterable.md): Provision of WhatsApp and RCS messaging, including message delivery, inbound replies, delivery reports, and template updates.
- [Klaviyo](https://thirdpartyindex.com/vendors/klaviyo.md): Communications Services
- [Leena AI](https://thirdpartyindex.com/vendors/leena-ai.md): Gateway to use WhatsApp APIs
- [Letter AI](https://thirdpartyindex.com/vendors/letter-ai.md): Video AI Processing; No customer data is used to train models
- [Loqate](https://thirdpartyindex.com/vendors/loqate.md): Phone validation service provider
- [Mailchimp](https://thirdpartyindex.com/vendors/mailchimp.md): To provide our SMS program.
- [Optimove](https://thirdpartyindex.com/vendors/optimove.md): Marketing; Processed in the EU.
- [Phare](https://thirdpartyindex.com/vendors/phare.md)
- [Postscript](https://thirdpartyindex.com/vendors/postscript.md): Marketing
- [SalesHood](https://thirdpartyindex.com/vendors/saleshood.md): Avatars
- [SquadStack.ai](https://thirdpartyindex.com/vendors/squadstack-ai.md): Gateway to use WhatsApp API
- [WebEngage](https://thirdpartyindex.com/vendors/webengage.md)
- [Wunderkind](https://thirdpartyindex.com/vendors/wunderkind.md): Marketing; Wunderkind Text Platform
- [Yousign](https://thirdpartyindex.com/vendors/yousign.md): Text messaging & email services
- [Zonka Feedback](https://thirdpartyindex.com/vendors/zonka-feedback.md): WhatsApp Service

## Service status

Incidents it reported on its own status page.

- Last 90 days: 51 reported incidents (20 major or critical, 29 minor, 2 with no impact stated)
- Typical time to resolve: 44 min
- Status page last read: 2026-11-11
- 2026-11-11: Multiple Location - WhatsApp Sender Registrations Failure (minor)
- 2026-11-10: Global (Europe) - Email Service Degradation (minor)
- 2026-11-09: Pakistan - Customer Portal Unavailable (critical)
- 2026-11-09: SMPP Service Disruption - Connection Issues (minor)
- 2026-11-07: Pakistan - Customer Portal Services Degradation (minor)
- 2026-11-05: United States - RCS sender management and Test numbers management degradation (minor)
- 2026-11-04: Indonesia - Issues with file processing in multiple services (major)
- 2026-11-04: Pakistan - General connectivity degradation (minor)

## Incidents reported by Infobip's subprocessors

Incidents reported in the last 30 days on their own status pages by 2 vendors Infobip lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical)
- 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor)
- 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated)
- 2026-11-10: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Infobip lists as a subprocessor, reported Flux TTS high latency and websocket disconnects (major)
- 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated Errors On API (minor)
- 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor)
- 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated errors with image generation (minor)
- 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated)
- 2026-11-05: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Infobip lists as a subprocessor, reported Elevated errors for Flux streaming STT and Voice Agent sessions (no impact stated)
- 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor)
- 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor)
- 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported File upload errors in ChatGPT (minor)
- 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor)
- 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor)
- 2026-10-29: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Infobip lists as a subprocessor, reported Elevated errors from authentication services at one datacenter (minor)
- 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor)
- 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated)
- 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated)
- 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Delays in customer support responses (no impact stated)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor)
- 2026-10-22: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Infobip lists as a subprocessor, reported Elevated Latency and Errors for Batch STT (minor)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor)
- 2026-10-22: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Infobip lists as a subprocessor, reported Elevated 5xx Errors (major)
- 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Authentication errors for some users (major)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor)
- 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor)
- 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported File Download errors (minor)
- 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Widespread feature degradation (major)
- 2026-10-14: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Infobip lists as a subprocessor, reported Elevated 503 errors for bath Flux TTS requests (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor)
- 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor)
- 2026-10-13: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which Infobip lists as a subprocessor, reported Elevated 503 errors for Aura-2 TTS (minor)
- 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Infobip lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/infobip

## Security contact

From its security.txt (https://www.infobip.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/2052)):

- Contact: mailto:bugbounty@infobip.com
- Contact: mailto:security@infobip.com
- Disclosure policy: https://www.infobip.com/security-trust-center/cvd-policy
- Languages: en
- Valid until 2030-01-01

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api