# insightsoftware

insightsoftware declares [22 subprocessors](https://thirdpartyindex.com/vendors/insightsoftware#subprocessors) in [its subprocessor list](https://www.insightsoftware.com/legal/contracts/subprocessors/), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/3716)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Microsoft](https://thirdpartyindex.com/vendors/microsoft) and [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare). No published changes since we first read it on 2026-09-22. [1 tracked vendor](https://thirdpartyindex.com/vendors/insightsoftware#used-by), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud), names insightsoftware as a subprocessor.

insightsoftware (insightsoftware.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/insightsoftware
- Documents last verified: 2026-11-11
- Transparency rating: 84/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 20 tracked vendors directly, 143 within two hops, 440 within three; 1 tracked vendors rely on it directly, 1912 within two hops, 2796 within three
- Cite as: insightsoftware, Third Party Index, https://thirdpartyindex.com/vendors/insightsoftware (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.insightsoftware.com/trust/ | 2026-11-11 | 2026-10-01 |
| Subprocessor list | https://www.insightsoftware.com/legal/contracts/subprocessors/ | 2026-11-11 | 2026-09-22 |
| Data processing addendum | https://www.insightsoftware.com/legal/contracts/data-processing-addendum/ | 2026-11-11 | 2026-09-22 |
| Privacy policy | https://www.insightsoftware.com/legal/privacy-policy/ | 2026-11-11 | 2026-09-22 |
| Terms | https://www.insightsoftware.com/legal/terms-of-use/ | 2026-11-11 | 2026-09-22 |
| Status page | https://status.insightsoftware.com/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (22)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Aha! Labs, Inc. (Aha! Roadmaps)](https://thirdpartyindex.com/vendors/aha-labs.md) | Product roadmapping and project management software | US, Ireland Aha! Data Addendum | 2026-09-22 |
| [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud infrastructure platform | Region-based (Global) | 2026-10-03 |
| [Boomi, LP (Dell Boomi)](https://thirdpartyindex.com/vendors/boomi-lp.md) | Integration platform | US, Germany, Boomi Data Ireland Processing Addendum | 2026-09-22 |
| [Citrix Systems, Inc.](https://thirdpartyindex.com/vendors/citrix.md) | Remote desktop and virtualization services | Region-based Citrix Data (Global) Processing Addendum | 2026-09-22 |
| [Cloudflare, Inc.](https://thirdpartyindex.com/vendors/cloudflare.md) | Content delivery and security network | Region-based (Global) | 2026-09-22 |
| [Datadog, Inc.](https://thirdpartyindex.com/vendors/datadog.md) | Cloud monitoring and analytics | US, Germany | 2026-09-22 |
| [DocuSign, Inc.](https://thirdpartyindex.com/vendors/docusign.md) | Electronic signature platform | US, EU, Canada, DocuSign Data Australia, Japan Protection Attachment | 2026-09-22 |
| Foxit eSign (eSign Genie) | Electronic signature service | US, Germany Foxit Privacy | 2026-09-22 |
| [Gong.io, Inc.](https://thirdpartyindex.com/vendors/gong.md) | Revenue intelligence and sales call recording platform optimization) | Gong Data Processing Addendum | 2026-09-22 |
| [Intercom, Inc.](https://thirdpartyindex.com/vendors/intercom.md) | In-app customer messaging and support chat communications) | US, Ireland, Intercom Data Australia Processing Addendum | 2026-09-22 |
| [Microsoft (incl. Azure AD, Power BI, 365)](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud directory and authentication services | Region-based (Global) | 2026-09-22 |
| [New Relic, Inc.](https://thirdpartyindex.com/vendors/new-relic.md) | Application performance monitoring (APM) and telemetry | US, Germany | 2026-09-22 |
| [Okta, Inc.](https://thirdpartyindex.com/vendors/okta.md) | Identity and access management for users | US, Germany, Ireland | 2026-09-22 |
| [Oracle Cloud Infrastructure (OCI)](https://thirdpartyindex.com/vendors/oracle.md) | Cloud computing platform | Region-based (Global) | 2026-10-03 |
| [PagerDuty, Inc.](https://thirdpartyindex.com/vendors/pagerduty.md) | Incident notification and on-call management | US, Germany | 2026-09-22 |
| [Read the Docs, Inc.](https://thirdpartyindex.com/vendors/read-the-docs.md) | Documentation hosting service support) | Read the Docs Data Processing Addendum | 2026-09-22 |
| [Salesforce, Inc.](https://thirdpartyindex.com/vendors/salesforce.md) | Customer Relationship Management (CRM) | US, EU, Japan, Salesforce Data Australia Processing Addendum | 2026-09-22 |
| [Sentry, Inc.](https://thirdpartyindex.com/vendors/sentry.md) | Application monitoring and error tracking | US, Germany | 2026-09-22 |
| [WalkMe Ltd.](https://thirdpartyindex.com/vendors/walkme.md) | Digital adoption platform and usage analytics) | US, Ireland, WalkMe Data Canada Processing Addendum | 2026-09-22 |
| Yellowbrick Data, Inc. | Data warehouse platform for customer analytics and analytics features) reporting | Customer-Yellowbrick controlled Policy | 2026-09-22 |
| [Zendesk, Inc.](https://thirdpartyindex.com/vendors/zendesk.md) | Customer support platform | US, EU, Australia, Zendesk Data Japan Processing Agreement | 2026-09-22 |
| [Zoho Corp. (Site24x7)](https://thirdpartyindex.com/vendors/zoho.md) | Website/API uptime monitoring and diagnostics | Region-based (Global) | 2026-09-22 |

Read from ([evidence](https://thirdpartyindex.com/evidence/3716)). CSV: https://thirdpartyindex.com/vendors/insightsoftware/subprocessors.csv

## Web Technologies

insightsoftware's homepage made 257 requests to 46 domains, 30 services controlled by another company, and 1 domain not identified. Loaded on 2026-11-05 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

30 third parties by category: Advertising 10 (Google Cloud, Microsoft, The Trade Desk, Inc., Spotify AB, Reddit, Inc.; reviewed: Clickagy, AcuityAds Inc. (illumin); usually detected as Advertising: StackAdapt, Xandr, Magnite, Inc.); Analytics 8 (Wingify, Crazy Egg, FullContact, LinkedIn, Meta, ZoomInfo, Cloudflare, Primer Labs, Inc.); Marketing automation 3 (6Sense Insights, Inc., Clearbit, Dreamdata); Live chat 2 (Qualified.com, Inc.; usually detected as Live chat: Salesforce); Cookie compliance 1 (OneTrust); CDN 1 (jsDelivr); CMS 1 (reviewed: Storyblok); Email 1 (LiveIntent); Issue trackers 1 (usually detected as Issue trackers: Sentry); Video players 1 (Wistia); Widgets 1 (Wisepops). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (30)

- Qualified.com, Inc.: 35 requests to qualified.com; Qualified
- Google Cloud: 33 requests to google.com, doubleclick.net, gstatic.com, googletagmanager.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager, reCAPTCHA
- Storyblok: 26 requests to storyblok.com
- 6Sense Insights, Inc.: 20 requests to 6sc.co, 6sense.com; 6sense
- OneTrust: 13 requests to cookielaw.org, onetrust.com; OneTrust
- Microsoft: 11 requests to clarity.ms, bing.com; Microsoft Advertising (its subprocessor list names it too)
- StackAdapt: 9 requests to stackadapt.com
- Wingify: 9 requests to visualwebsiteoptimizer.com; VWO
- The Trade Desk, Inc.: 8 requests to adsrvr.org; theTradeDesk
- Clickagy: 7 requests to clickagy.com
- Wisepops: 5 requests to wisepops.net, wisepops.com; Wisepops
- jsDelivr: 5 requests to jsdelivr.net; FingerprintJS 3.4.2, jsDelivr
- Clearbit: 4 requests to clearbitjs.com, clearbit.com, clearbitscripts.com; Clearbit
- Crazy Egg: 4 requests to crazyegg.com; Crazy Egg
- LiveIntent: 4 requests to liadm.com; LiveIntent
- FullContact: 3 requests to fullcontact.com; FullContact
- LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag
- Meta: 3 requests to facebook.net, facebook.com; Facebook Pixel 2.9.435
- Spotify AB: 3 requests to spotify.com, byspotify.com; Spotify Pixel
- Xandr: 3 requests to adnxs.com
- ZoomInfo: 3 requests to zi-scripts.com, zoominfo.com; Zoominfo
- AcuityAds Inc. (illumin): 2 requests to acuityplatform.com
- Dreamdata: 2 requests to dreamdata.cloud; Dreamdata
- Reddit, Inc.: 2 requests to reddit.com, redditstatic.com; Reddit Ads
- Cloudflare: 1 request to cloudflareinsights.com; Cloudflare Browser Insights (its subprocessor list names it too)
- Magnite, Inc.: 1 request to rubiconproject.com
- Primer Labs, Inc.: 1 request to sayprimer.com; Primer
- Salesforce: 1 request to pardot.com (its subprocessor list names it too)
- Sentry: 1 request to sentry.io (its subprocessor list names it too)
- Wistia: 1 request to wistia.net; Wistia

### Unknown (1)

Domains not identified yet: contentdsp.com

### First party (1)

- insightsoftware: 33 requests to insightsoftware.com; AcuityAds, Astro 7.1.3, HSTS, HockeyStack, Microsoft Clarity, Open Graph, Salesforce Marketing Cloud Account Engagement, Sentry, Storyblok, Vercel, core-js 3.32.2

13 tracked companies loaded by the homepage are not in insightsoftware's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud.md): Technical Support

## Service status

Incidents it reported on its own status page.

- Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)
- Status page last read: 2026-11-11
- No incidents reported in the last 12 months
- Latest incident reported: 2025-05-16: Microsoft Azure OpenAI outage (no impact stated)

## Incidents reported by insightsoftware's subprocessors

Incidents reported in the last 30 days on their own status pages by 7 vendors insightsoftware lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-11-11: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which insightsoftware lists as a subprocessor, reported US issues feed throwing intermittent errors (minor)
- 2026-11-11: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which insightsoftware lists as a subprocessor, reported Account emails not being delivered (major)
- 2026-11-11: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which insightsoftware lists as a subprocessor, reported Boomi - Platform UI Degraded -Monitoring (minor)
- 2026-11-10: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which insightsoftware lists as a subprocessor, reported EU region replay ingestion latency (minor)
- 2026-11-07: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which insightsoftware lists as a subprocessor, reported Boomi Platform - Runtime UI Status - Degraded (minor)
- 2026-11-06: [Aha Labs](https://thirdpartyindex.com/vendors/aha-labs#status), which insightsoftware lists as a subprocessor, reported Elevated error rates for some customers (no impact stated)
- 2026-11-06: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which insightsoftware lists as a subprocessor, reported Elevated errors and latencies in the European hosting region. (major)
- 2026-11-04: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which insightsoftware lists as a subprocessor, reported Ingestion delays across all data (minor)
- 2026-11-04: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which insightsoftware lists as a subprocessor, reported Data and Alerts Irregularities for US Region (no impact stated)
- 2026-11-03: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which insightsoftware lists as a subprocessor, reported Delays in spans and transactions processing (major)
- 2026-11-03: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which insightsoftware lists as a subprocessor, reported Sentry.io dashboard and API is down (critical)
- 2026-11-02: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which insightsoftware lists as a subprocessor, reported Sentry dashboard is down (critical)
- 2026-11-02: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which insightsoftware lists as a subprocessor, reported Data Irregularities in US Region (major)
- 2026-11-02: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which insightsoftware lists as a subprocessor, reported Synthetics Ping Monitor Processing Delays in Multiple Regions (minor)
- 2026-10-30: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which insightsoftware lists as a subprocessor, reported Slow Fin Procedures (minor)
- 2026-10-28: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which insightsoftware lists as a subprocessor, reported Metrics query are disrupted (major)
- 2026-10-28: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which insightsoftware lists as a subprocessor, reported Boomi - Platform UI and Public API Degraded - Resolved (minor)
- 2026-10-28: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which insightsoftware lists as a subprocessor, reported Next-Gen Entity Platform Issues (major)
- 2026-10-26: [Datadog](https://thirdpartyindex.com/vendors/datadog#status), which insightsoftware lists as a subprocessor, reported Elevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder (major)
- 2026-10-26: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which insightsoftware lists as a subprocessor, reported Boomi - Platform UI and Public API - Resolved (no impact stated)
- 2026-10-23: [PagerDuty](https://thirdpartyindex.com/vendors/pagerduty#status), which insightsoftware lists as a subprocessor, reported Issue Resolved - Delays Across the PagerDuty Platform (major)
- 2026-10-23: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which insightsoftware lists as a subprocessor, reported Boomi - Platform UI and Public API Outage - Resolved (critical)
- 2026-10-21: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which insightsoftware lists as a subprocessor, reported Increased latency processing integration webhooks (minor)
- 2026-10-21: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which insightsoftware lists as a subprocessor, reported Sentry.io not loading in US region (critical)
- 2026-10-20: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which insightsoftware lists as a subprocessor, reported Sentry.io not loading (major)
- 2026-10-19: [PagerDuty](https://thirdpartyindex.com/vendors/pagerduty#status), which insightsoftware lists as a subprocessor, reported Issue Resolved - Delays Across the PagerDuty Platform (major)
- 2026-10-19: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which insightsoftware lists as a subprocessor, reported Sentry is down (critical)
- 2026-10-14: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which insightsoftware lists as a subprocessor, reported Customer contact details showing up as "Redacted" in the Intercom Inbox (minor)
- 2026-10-14: [PagerDuty](https://thirdpartyindex.com/vendors/pagerduty#status), which insightsoftware lists as a subprocessor, reported Postmortem Published - Delayed escalation of incidents and responder request invitations (minor)
- 2026-10-14: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which insightsoftware lists as a subprocessor, reported Ingestion Halted for EAP data in EU (major)

## Federal contracts

U.S. government prime awards and reported subawards to its UEI (SRJ6CBLZ1FU3), from USAspending, by funding agency. Records show funding, not use.

| Agency | Department | Prime awards | Obligated | Subawards | Subaward total | First | Last |
|---|---|---|---|---|---|---|---|
| Department of the Army | Department of Defense | — | — | 1 | $541.5K | 2023-05-16 | 2023-05-16 |
| Centers for Disease Control and Prevention | Department of Health and Human Services | 3 | $321.5K | — | — | 2022-02-18 | 2024-02-20 |
| National Gallery of Art | National Gallery of Art | 3 | $317.6K | — | — | 2022-09-15 | 2026-04-09 |
| Department of the Air Force | Department of Defense | — | — | 3 | $315.4K | 2021-09-08 | 2025-11-13 |
| National Archives and Records Administration | National Archives and Records Administration | 2 | $230.7K | — | — | 2023-08-10 | 2024-07-22 |
| Social Security Administration | Social Security Administration | 3 | $226.0K | — | — | 2022-12-16 | 2025-08-11 |
| Department of the Navy | Department of Defense | — | — | 1 | $177.2K | 2024-03-31 | 2024-03-31 |
| Federal Acquisition Service | General Services Administration | — | — | 1 | $74.6K | 2022-07-01 | 2022-07-01 |
| Federal Prison Industries / Unicor | Department of Justice | 1 | $11.5K | — | — | 2017-06-13 | 2017-06-13 |

18 records ([evidence](https://thirdpartyindex.com/evidence/205648)). Details: https://thirdpartyindex.com/vendors/insightsoftware/federal

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/insightsoftware

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api