# Intercom Intercom declares [14 subprocessors](https://thirdpartyindex.com/vendors/intercom#subprocessors) in [its subprocessor list](https://trust.intercom.com/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/54447)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-09-22. [459 tracked vendors](https://thirdpartyindex.com/vendors/intercom#used-by) name Intercom as a subprocessor, including [Anthropic](https://thirdpartyindex.com/vendors/anthropic), [Sentry](https://thirdpartyindex.com/vendors/sentry) and [MongoDB](https://thirdpartyindex.com/vendors/mongodb). Intercom (intercom.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/intercom - Documents last verified: 2026-11-11 - Transparency rating: 95/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 14 tracked vendors directly, 139 within two hops, 430 within three; 459 tracked vendors rely on it directly, 1874 within two hops, 2798 within three - Cite as: Intercom, Third Party Index, https://thirdpartyindex.com/vendors/intercom (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.intercom.com/ | 2026-11-11 | 2026-11-11 | | Subprocessor list | https://trust.intercom.com/subprocessors | 2026-11-11 | 2026-10-06 | | Data processing addendum | https://www.intercom.com/legal/data-processing-agreement | 2026-11-11 | 2026-10-21 | | Privacy policy | https://www.intercom.com/legal/privacy | 2026-11-11 | 2026-11-05 | | Terms | https://www.intercom.com/legal/terms-and-policies | 2026-11-11 | 2026-09-22 | | Security page | https://www.intercom.com/security | 2026-11-11 | 2026-11-05 | | security.txt | https://www.intercom.com/.well-known/security.txt | 2026-11-11 | 2026-09-22 | | Status page | https://www.finstatus.com/ | 2026-11-11 | 2026-09-22 | ## Subprocessors (14) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Ably](https://thirdpartyindex.com/vendors/ably.md) | Message delivery service; Message delivery service to support real-time delivery of messages via messenger products | USA, EU or Australia dependent upon customers selected region | 2026-09-28 | | [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud infrastructure and services provider supporting data processing activities on behalf of Intercom; Hosting, storage and processing (including AI processing) of Customer Data | USA or EU dependent upon customer's selected region | 2026-09-28 | | [Anthropic, PBC](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | Anthropic is an IT safety and research company that focuses on increasing the safety of large-scale AI systems.; Provides large language model processing via APIs for customers using Intercom’s AI Products (USA). | USA | 2026-09-28 | | [Cartesia AI, Inc.](https://thirdpartyindex.com/vendors/cartesia.md) | AI processing (text to speech); Provides AI Processing for Fin Voice AI Agent | USA or EU dependent upon customer's selected region | 2026-09-28 | | [Cloudflare, Inc.](https://thirdpartyindex.com/vendors/cloudflare.md) | Cloudflare is a web performance and security company that provides content delivery network (CDN) services, DDoS mitigation, Internet security, and distributed domain name server (DNS) services; Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles. Compute and storage infrastructure for Intercom MCP server (Ireland) | USA or EU dependent upon Customer's selected region | 2026-09-28 | | [Eleven Labs, Inc.](https://thirdpartyindex.com/vendors/elevenlabs.md) (AI model provider: ElevenLabs) | AI Processing (text to speech); Provides AI Processing (specifically text to speech) for Fin Voice AI Agent | USA or EU dependent upon customer's selected region | 2026-09-28 | | [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | Provides AI processing; Provides AI processing. For customers in the Intercom USA or Australian region, processing will be in the USA. For customers in the Intercom EU region, processing will be in the EU. | USA or EU dependent upon customer's selected region | 2026-09-28 | | [Mailgun Technologies, LLC](https://thirdpartyindex.com/vendors/mailgun.md) | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services; Mailgun is the all-in-one, intelligent email delivery platform trusted by businesses, loved by developers | USA | 2026-09-28 | | [Message Systems, Inc. (d/b/a Sparkpost)](https://thirdpartyindex.com/vendors/bird.md) | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services; SparkPost is an email delivery platform that helps businesses of all sizes predict and monitor ISP responses, email bounce rates and spam traps in real-time | USA | 2026-09-28 | | [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) (AI model provider: Azure OpenAI) | AI processing; Provides EU hosted AI Products by utilizing Azure OpenAI Service | USA or EU dependent upon customer's selected region | 2026-10-06 | | [OpenAI, L.L.C.](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | AI processing; OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity. | USA or EU dependent upon customer's selected region | 2026-09-28 | | [PlanetScale Inc.](https://thirdpartyindex.com/vendors/planetscale.md) | Database storage and caching; PlanetScale is a fully-managed MySQL database platform, powered by Vitess | USA or EU dependent upon customer's selected region | 2026-09-28 | | [Snowflake Inc.](https://thirdpartyindex.com/vendors/snowflake.md) | Data warehouse services and processing (including AI processing); Snowflake enables data storage, processing, and analytic solutions | USA or EU dependent upon customer's selected region | 2026-09-28 | | [Twilio, Inc.](https://thirdpartyindex.com/vendors/twilio.md) | SMS and Phone functionality; Twilio is a cloud communications platform that allows developers to add phone calls, text messages, video, and other communication features to their applications using its APIs. | USA | 2026-09-28 | Read from ([evidence](https://thirdpartyindex.com/evidence/13524)). CSV: https://thirdpartyindex.com/vendors/intercom/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 4. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2, ISO/IEC 27001, ISO/IEC 27018, ISO/IEC 27701, ISO/IEC 42001, CSA STAR, HDS (France) ([evidence](https://thirdpartyindex.com/evidence/88552)) - Claimed: SOC 2 Type II, HIPAA, GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/88552)) ## Web Technologies Intercom's homepage made 90 requests to 9 domains, and 6 services controlled by another company. Loaded on 2026-11-04 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 6 third parties by category: Tag managers 1 (Google Cloud); Cookie compliance 1 (OneTrust); CMS 1 (usually detected as CMS: Sanity); Issue trackers 1 (usually detected as Issue trackers: Sentry); RUM 1 (Datadog); Security 1 (Amazon Web Services). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (6) - Datadog: 6 requests to browser-intake-datadoghq.com; Datadog - Sanity: 4 requests to sanity.io - Amazon Web Services: 3 requests to awswaf.com; AWS WAF Bot Control (its subprocessor list names it too) - Google Cloud: 1 request to googletagmanager.com; Google Tag Manager (its subprocessor list names it too) - OneTrust: 1 request to cookielaw.org; OneTrust - Sentry: 1 request to sentry.io ### First party (1) - Intercom: 74 requests to intercom.com, intercom.io, intercomcdn.com; Amazon CloudFront, Amazon Web Services, Framer Motion, HSTS, HTTP/3, Intercom, Next.js 16.3.2, Next.js App Router, Open Graph, Priority Hints, React, Sanity, Sanity.io, Sentry, Turbopack, Vercel, Vercel Speed Insights 1.3.1, Webpack, core-js 3.47.0 4 tracked companies loaded by the homepage are not in Intercom's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (459) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [15Five](https://thirdpartyindex.com/vendors/15five.md) - [1Password](https://thirdpartyindex.com/vendors/1password.md): Customer Support - [Abode](https://thirdpartyindex.com/vendors/abode.md): Customer Support Chat & Help Center - [Absorb Software](https://thirdpartyindex.com/vendors/absorb-software.md): Intercom, Inc. Privacy Policy can be viewed here.; Leveraging Fin.ai to enable automated customer service resolution, improve response accuracy and speed, analy… - [Abusix](https://thirdpartyindex.com/vendors/abusix.md): Support Ticketing and Live Chat Support - [Actionstep](https://thirdpartyindex.com/vendors/actionstep.md): Customer support; Provides access to self-help and customer support - [Acumatica](https://thirdpartyindex.com/vendors/acumatica.md): Customer engagement and support platform including live chat, automated messaging, and help desk ticketing to facilitate communication with Acumatica end users … - [Adaptive Security](https://thirdpartyindex.com/vendors/adaptive-security.md): Customer messaging and support platform.; Customer support - [Adobe](https://thirdpartyindex.com/vendors/adobe.md): Intercom helps Adobe provide a platform for community-based support, where users can reach out to ask questions or address issues by supplying in-app messaging … - [AfterShip](https://thirdpartyindex.com/vendors/aftership.md): Customer Support - [AgencyAnalytics](https://thirdpartyindex.com/vendors/agencyanalytics.md): In-app customer support and messaging platform. - [Air](https://thirdpartyindex.com/vendors/air.md): Contact: DPO dataprotection@intercom.io DPA:; Customer Support - [AirCall](https://thirdpartyindex.com/vendors/aircall.md) - [AIRSLATE](https://thirdpartyindex.com/vendors/airslate.md): Customer Support & Messaging Platform - [Akiflow](https://thirdpartyindex.com/vendors/akiflow.md): Conversational support, customers onboarding - [Ambassify](https://thirdpartyindex.com/vendors/ambassify.md) - [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md): Products: All Products except Claude for Government; User support - [apiphani](https://thirdpartyindex.com/vendors/apiphani.md): Customer support conversations - [Apollo GraphQL](https://thirdpartyindex.com/vendors/apollo-graphql.md) - [ArborXR](https://thirdpartyindex.com/vendors/arborxr.md): Customer & Technical Support - [Arcade](https://thirdpartyindex.com/vendors/arcade.md): Business operations; Customer support messaging, ticketing, and account communications that may include customer contact details and support content. - [Archie](https://thirdpartyindex.com/vendors/archie.md): Customer support and chat - [Ardoq](https://thirdpartyindex.com/vendors/ardoq.md): Communication; Customer support - [Asana](https://thirdpartyindex.com/vendors/asana.md): Artificial intelligence chatbot for customer support - [Asanify](https://thirdpartyindex.com/vendors/asanify.md): Customer support chat and ticketing - [Assembly](https://thirdpartyindex.com/vendors/assembly.md): Customer support and ticketing - [Atomicwork](https://thirdpartyindex.com/vendors/atomicwork.md): Customer Service - [Attio](https://thirdpartyindex.com/vendors/attio.md): Bespoke Workspace Support - [AudioCodes](https://thirdpartyindex.com/vendors/audiocodes.md): Customer support for VoiceAI, Voca and Meeting Insights - [AutoRFP.ai](https://thirdpartyindex.com/vendors/autorfp-ai.md): AutoRFP.ai employs Intercom for streamlined customer support and communication. - [awork](https://thirdpartyindex.com/vendors/awork.md): Customer support, support communication, and important system messages - [Badge](https://thirdpartyindex.com/vendors/trybadge-com.md): Customer support - [Barracuda Networks](https://thirdpartyindex.com/vendors/barracuda-networks.md) - [Beebole](https://thirdpartyindex.com/vendors/beebole.md): In-product support messenger and product notifications - [Benevity](https://thirdpartyindex.com/vendors/benevity.md): User Support - [Bettermode](https://thirdpartyindex.com/vendors/bettermode.md): Customer Support - [BioRender](https://thirdpartyindex.com/vendors/biorender.md) - [Bites](https://thirdpartyindex.com/vendors/bites.md): In-product support and ticketing - [Blended Teaching](https://thirdpartyindex.com/vendors/blended-teaching.md): in-app support chat and help centre; Fin, Intercom's AI agent, answers support messages - [Blissbook](https://thirdpartyindex.com/vendors/blissbook.md): CRM & helpdesk - [Blutui](https://thirdpartyindex.com/vendors/blutui.md): Support platform - [Bonusly](https://thirdpartyindex.com/vendors/bonusly.md): Customer messaging - [BoondManager](https://thirdpartyindex.com/vendors/boondmanager.md): Customer support tool - [Breakout](https://thirdpartyindex.com/vendors/breakout.md): Customer Service - [BridgeAthletic](https://thirdpartyindex.com/vendors/bridgeathletic.md): Customer Service Platform - [BrightHire](https://thirdpartyindex.com/vendors/brighthire.md): Messaging platform - [BugHerd](https://thirdpartyindex.com/vendors/bugherd.md): In-app customer communication platform - [Cal.com](https://thirdpartyindex.com/vendors/cal-com.md) - [Calendly.com](https://thirdpartyindex.com/vendors/calendly-com.md): Customer support enablement - [Candu](https://thirdpartyindex.com/vendors/candu.md): Customer Support; Customer support tool providing in-app chat & the Candu support center. - [Canopy](https://thirdpartyindex.com/vendors/canopy.md): Customer support - [Capcade](https://thirdpartyindex.com/vendors/capcade.md): Customer communication platform for live chat,; support tickets, and user messaging - [Captain Data](https://thirdpartyindex.com/vendors/captain-data.md): Customer support and in-app messaging - [Carta](https://thirdpartyindex.com/vendors/carta.md): User support and engagement platform used to display content in the product. It stores user contact details and product interaction data. - [Celigo](https://thirdpartyindex.com/vendors/celigo.md): Customer Support Chat and Email Solution - [Cerby](https://thirdpartyindex.com/vendors/cerby.md) - [Ceros](https://thirdpartyindex.com/vendors/ceros.md): Email and Chat Support; Relevant Customer Data: IP address and user name associated with login credentials, based on authentication information provided by the … - [Certara](https://thirdpartyindex.com/vendors/certara.md): In-app help and customer communication - [Chainloop](https://thirdpartyindex.com/vendors/chainloop.md): intercom.com - [Chameleon Intelligent Tech](https://thirdpartyindex.com/vendors/chameleon-intelligent-tech.md): Communications and Personalization - [Check Point Software Technologies](https://thirdpartyindex.com/vendors/check-point-software-technologies.md): Online Chat Services; Support Services - [CHEQ](https://thirdpartyindex.com/vendors/cheq.md): Customer support, including AI-assisted support responses (Fin AI) - [Chronus](https://thirdpartyindex.com/vendors/chronus.md) - [CircleCI](https://thirdpartyindex.com/vendors/circleci.md): Customer support - [Clarify](https://thirdpartyindex.com/vendors/clarify.md): Customer Support - [Claroty](https://thirdpartyindex.com/vendors/claroty.md) - [Claspo](https://thirdpartyindex.com/vendors/claspo.md): Live chat & help desk solutions - [Clay](https://thirdpartyindex.com/vendors/clay.md): Customer support - [ClickTime](https://thirdpartyindex.com/vendors/clicktime.md): Customer support conversations, including responses from Intercom’s AI agent, Fin. Intercom does not use this data to train AI models.; Sales and Support Serv… - [ClientSuccess](https://thirdpartyindex.com/vendors/clientsuccess.md): Customer Support, Customer Communication, Usage Analytics - [Cloudinary](https://thirdpartyindex.com/vendors/cloudinary.md): Customer Support - [CloudZone](https://thirdpartyindex.com/vendors/cloudzone.md): AI-powered chat support (Fin / Omnichannel Helpdesk) within the customer support portal — processes customer contact and conversation data - [CodeAnt AI](https://thirdpartyindex.com/vendors/codeant-ai.md): Customer Service - [Codio](https://thirdpartyindex.com/vendors/codio.md): Technical support chat and notifications. - [CoLab](https://thirdpartyindex.com/vendors/colab.md): Customer Service Platform; Used to automate product tours during customer onboarding. - [Cometly](https://thirdpartyindex.com/vendors/cometly.md): Provides customer support messaging, in-app chat, and user engagement services. Processes names, emails, and chat content. Intercom Privacy - [CompanyCam](https://thirdpartyindex.com/vendors/companycam.md) - [Confirm](https://thirdpartyindex.com/vendors/confirm.md) - [Conjura](https://thirdpartyindex.com/vendors/conjura.md): Customer support messaging and help centre. Processes customer contact details (name, email) and support correspondence - [ContactMonkey](https://thirdpartyindex.com/vendors/contactmonkey.md): In-app customer support and messaging. - [CookieYes](https://thirdpartyindex.com/vendors/cookieyes.md): Customer Support - [Coralogix](https://thirdpartyindex.com/vendors/coralogix.md): Chat support - [Couchdrop](https://thirdpartyindex.com/vendors/couchdrop.md): Customer support - [Crelate](https://thirdpartyindex.com/vendors/crelate.md): Client Support - [Cube Dev](https://thirdpartyindex.com/vendors/cube-dev.md): Powers the customer support chat and in-app messaging. Processes user profiles and support message history to facilitate technical assistance.; Product Features… - [Culture Amp](https://thirdpartyindex.com/vendors/culture-amp.md): Intercom has access to high level account information (i.e. account name and number of users) as well as high level information about administrators authenticat… - [CultureHQ](https://thirdpartyindex.com/vendors/culturehq.md): Our real-time chat support service - [Databox](https://thirdpartyindex.com/vendors/databox.md): Customer support and user ticket management platform used to communicate with users and manage support requests. - [DataCamp](https://thirdpartyindex.com/vendors/datacamp.md): Customer support; Tool used for in-application user support - [Dataedo](https://thirdpartyindex.com/vendors/dataedo.md): Customer support - [DataForSEO](https://thirdpartyindex.com/vendors/dataforseo.md) - [DataSnipper](https://thirdpartyindex.com/vendors/datasnipper.md): Customer Support Management - [Dealcode](https://thirdpartyindex.com/vendors/dealcode.md): Kunden-Support Chat & Hilfesystem - [Deepnote](https://thirdpartyindex.com/vendors/deepnote.md): Customer support; In-product chat and messaging for customer support. - [DeepScribe](https://thirdpartyindex.com/vendors/deepscribe.md): Intercom is used to manage secure messaging with customers, including support inquiries and onboarding assistance. - [Deltek](https://thirdpartyindex.com/vendors/deltek.md) - [Delve AI](https://thirdpartyindex.com/vendors/delve-ai.md): Live chat and help desk software. For tracking customer conversations and messenger-based experiences. - [Demodesk](https://thirdpartyindex.com/vendors/demodesk.md): Provision of a live chat - [Digicert](https://thirdpartyindex.com/vendors/digicert.md): Manage support tickets, chatbot in-app messages - [Digify](https://thirdpartyindex.com/vendors/digify.md) - [Dispel](https://thirdpartyindex.com/vendors/dispel.md): User relationship management - [DitchCarbon](https://thirdpartyindex.com/vendors/ditchcarbon.md): In-app support chat - [DocSend](https://thirdpartyindex.com/vendors/docsend.md): Customer Support - [DoiT](https://thirdpartyindex.com/vendors/doit.md): AI-powered customer support platform - [Donut](https://thirdpartyindex.com/vendors/donut.md): Support via live chat and email, key customer updates - [Double](https://thirdpartyindex.com/vendors/double.md): Customer support and documentation - [Dovetail](https://thirdpartyindex.com/vendors/dovetail.md): Customer support requests; Used to allow Dovetail customers to raise and track support issues. Emails and screenshots are processed by Intercom - [Drata](https://thirdpartyindex.com/vendors/drata.md): \[Drata and SafeBase\] Intercom offers a customer messaging platform that helps manage customer support, engagement, and communication across multiple channels. T… - [Dromo](https://thirdpartyindex.com/vendors/dromo.md): Customer chat and communication management - [Education Perfect](https://thirdpartyindex.com/vendors/education-perfect.md): Helpdesk software - [eesel AI](https://thirdpartyindex.com/vendors/eesel-ai.md) - [Effy AI](https://thirdpartyindex.com/vendors/effy-ai.md): Customer support - [elmah.io](https://thirdpartyindex.com/vendors/elmah-io.md) - [EmbedSocial](https://thirdpartyindex.com/vendors/embedsocial.md): Live chat - [Employment Hero](https://thirdpartyindex.com/vendors/employment-hero.md): Customer support; Processing Activity: Take information/queries from customers, run it through Fin's AI Agent service, potentially also run a RAG against Zendes… - [Enboarder](https://thirdpartyindex.com/vendors/enboarder.md) - [Enrich CRM](https://thirdpartyindex.com/vendors/enrich-crm.md) - [Enzuzo](https://thirdpartyindex.com/vendors/enzuzo.md): Customer Support - [Eptura](https://thirdpartyindex.com/vendors/eptura.md): Messaging platform used to communicate with customers - [eSign](https://thirdpartyindex.com/vendors/esign.md) - [Euler](https://thirdpartyindex.com/vendors/eulerhq-com.md): Customer Service - [EvaluAgent](https://thirdpartyindex.com/vendors/evaluagent.md): Support ticket management - [EventUp Planner](https://thirdpartyindex.com/vendors/eventup-planner.md) - [EverTrue](https://thirdpartyindex.com/vendors/evertrue.md): Support chat messaging system - [Experian](https://thirdpartyindex.com/vendors/experian.md): Customer messaging and support platform used for live chat, help desk communications and Konfir's help centre; Sub-Processor - [Expertly](https://thirdpartyindex.com/vendors/expertly.md) - [Favro](https://thirdpartyindex.com/vendors/favro.md): Customer support - [Feedly Threat Intelligence](https://thirdpartyindex.com/vendors/feedly-threat-intelligence.md): Customer Support - [Fenergo](https://thirdpartyindex.com/vendors/fenergo.md): Intercom is an AI-driven customer service and communication platform that helps businesses support, engage, and onboard customers through a unified suite. Phase… - [Fibbler](https://thirdpartyindex.com/vendors/fibbler.md): Customer Service - [Fibery](https://thirdpartyindex.com/vendors/fibery.md): Customer support communication (chat and email) - [Fiddler AI](https://thirdpartyindex.com/vendors/fiddler-ai.md): Customer support - [Figma](https://thirdpartyindex.com/vendors/figma.md): Customer service and technical support - [Fillout](https://thirdpartyindex.com/vendors/fillout.md) - [Fireblocks](https://thirdpartyindex.com/vendors/fireblocks.md): Intercom is used for support and product notifications. - [FireHydrant](https://thirdpartyindex.com/vendors/firehydrant.md): Support communications - [Flowcase](https://thirdpartyindex.com/vendors/flowcase.md): Customer support; Data hosted regionally as required by customer contract / GDPR. - [Flowtrace](https://thirdpartyindex.com/vendors/flowtrace.md): Customer support, knowledge base articles; Intercom is used to provide customer support channel and knowledge base for our clients. Intercom stores Site user's … - [Formative](https://thirdpartyindex.com/vendors/formative.md): Customer Service Platform - [Four/Four](https://thirdpartyindex.com/vendors/four-four.md): Customer support; Intercom provides support ticketing services and web-based chat - [FreeBusy](https://thirdpartyindex.com/vendors/freebusy.md): Customer assistance - [Friendbuy](https://thirdpartyindex.com/vendors/friendbuy.md): Merchant support - [Frontify](https://thirdpartyindex.com/vendors/frontify.md): In-app support / User onboarding / Feedback collection / Product updates / Knowledge base - [FundApps](https://thirdpartyindex.com/vendors/fundapps.md) - [Fundraise Up](https://thirdpartyindex.com/vendors/fundraise-up.md): In-product support chat - [Funnel](https://thirdpartyindex.com/vendors/funnel.md): Support, device and session identification - [FunnelStory](https://thirdpartyindex.com/vendors/funnelstory.md): Customer support - [Future AGI](https://thirdpartyindex.com/vendors/future-agi.md): Customer support - [fynk](https://thirdpartyindex.com/vendors/fynk.md): Customer support - [Gamma](https://thirdpartyindex.com/vendors/gamma.md): Customer support services - [Gatekeeper](https://thirdpartyindex.com/vendors/gatekeeper.md): Product Walkthroughs - [Geckoboard](https://thirdpartyindex.com/vendors/geckoboard.md): CRM services - [GitBook](https://thirdpartyindex.com/vendors/gitbook.md): Customer support ticketing system - [Givecloud](https://thirdpartyindex.com/vendors/givecloud.md): Cloud based user support tools - [GlassHive](https://thirdpartyindex.com/vendors/glasshive.md): User support - [Glean](https://thirdpartyindex.com/vendors/glean.md): Cloud-based Customer Support Services - [Goldcast](https://thirdpartyindex.com/vendors/goldcast.md): Chat Tool - [GoLinks](https://thirdpartyindex.com/vendors/golinks.md) - [GoSearch](https://thirdpartyindex.com/vendors/gosearch.md) - [Grain](https://thirdpartyindex.com/vendors/grain-com.md): Customer support service - [Groq](https://thirdpartyindex.com/vendors/groq.md): Conversational relationship platform designed to create personal connections with customers.; Customer service / support - [Guardsquare](https://thirdpartyindex.com/vendors/guardsquare.md): In-product messaging and user identification - [Hack The Box](https://thirdpartyindex.com/vendors/hack-the-box.md): Customer Support - [Harness.io](https://thirdpartyindex.com/vendors/harness-io.md): -- Customer Support and Engagement -- Customer Support - [Heidi Health](https://thirdpartyindex.com/vendors/heidi-health.md): Customer support, workflow management - [Hevo Data](https://thirdpartyindex.com/vendors/hevo-data.md): Customer Service - [Hexnode](https://thirdpartyindex.com/vendors/hexnode.md): Intercom is the customer support platform used by Hexnode for handling customer chat support. Hexnode handovers the users’ email ID, their location and browse… - [HeyOrca!](https://thirdpartyindex.com/vendors/heyorca.md) - [HeySummit](https://thirdpartyindex.com/vendors/heysummit.md) - [Higher Logic](https://thirdpartyindex.com/vendors/higher-logic.md): AI-assisted customer support - [Homerun Presales](https://thirdpartyindex.com/vendors/homerun-presales.md): Support - [HrFlow](https://thirdpartyindex.com/vendors/hrflow.md) - [Humaans](https://thirdpartyindex.com/vendors/humaans.md): Customer support, email marketing - [Humanforce](https://thirdpartyindex.com/vendors/humanforce.md): - Processing Purpose: Customer support - Type of Data: Only in use for Thrive(Benefits). - Processing duration: For the duration of the agreement, unless otherw… - [Humanloop](https://thirdpartyindex.com/vendors/humanloop.md): Customer communication - [Hund](https://thirdpartyindex.com/vendors/hund.md): Customer support platform - [Identity Automation](https://thirdpartyindex.com/vendors/identity-automation.md): Customer support case management - [Idera](https://thirdpartyindex.com/vendors/idera.md): Business messaging services. Intercom will collect, host, and process customer data including Name, Email, and Communications. - [Import2](https://thirdpartyindex.com/vendors/import2.md): Customer Service Platform - [ImprovMX](https://thirdpartyindex.com/vendors/improvmx.md): We use intercom to handle customer support tickets. - [Inbox Monster](https://thirdpartyindex.com/vendors/inbox-monster.md): Customer Support Platform - [InEvent](https://thirdpartyindex.com/vendors/inevent.md): Customer support channels via text, video or audio - [InMotion Hosting](https://thirdpartyindex.com/vendors/inmotion-hosting.md): Facilitate sales and support requests - [insightsoftware](https://thirdpartyindex.com/vendors/insightsoftware.md): In-app customer messaging and support chat communications) - [Instantly](https://thirdpartyindex.com/vendors/instantly.md): Customer support; Customer support messaging services - [Interact](https://thirdpartyindex.com/vendors/interact.md): In-App chat and email - [iorad](https://thirdpartyindex.com/vendors/iorad.md): Historical Customer Service records - [Jam.dev](https://thirdpartyindex.com/vendors/jam-dev.md): Customer support - [Jamf](https://thirdpartyindex.com/vendors/jamf.md): Customer support case management - [Kallidus](https://thirdpartyindex.com/vendors/kallidus.md): Provides in-application communications - [Kalshi](https://thirdpartyindex.com/vendors/kalshi.md) - [Kaltura](https://thirdpartyindex.com/vendors/kaltura.md): Chat bot support - [Kanbanchi](https://thirdpartyindex.com/vendors/kanbanchi.md): Customer messaging and support - [Kapiche](https://thirdpartyindex.com/vendors/kapiche.md): Customer Support - [Kickbox](https://thirdpartyindex.com/vendors/kickbox.md): Chat support; Customer Support Platform - [Kinsta®](https://thirdpartyindex.com/vendors/kinsta.md): Customer support and communication - [Kira Talent](https://thirdpartyindex.com/vendors/kira-talent.md): User support and communications - [Kissflow](https://thirdpartyindex.com/vendors/kissflow.md): Third party - [Kitman Labs](https://thirdpartyindex.com/vendors/kitman-labs.md): Cloud-based customer support services - [Knak](https://thirdpartyindex.com/vendors/knak.md): Support & chat - [Knock Labs](https://thirdpartyindex.com/vendors/knock-labs.md): Support services for Sales - [Knock2](https://thirdpartyindex.com/vendors/knock2.md): Customer support and customer communications - [KnoCommerce](https://thirdpartyindex.com/vendors/knocommerce.md): Customer support - [Koah Labs](https://thirdpartyindex.com/vendors/koah-labs.md): Customer support/messaging - [Korn Ferry](https://thirdpartyindex.com/vendors/korn-ferry.md) - [Labster](https://thirdpartyindex.com/vendors/labster.md): Customer Support - [LaGrowthMachine](https://thirdpartyindex.com/vendors/lagrowthmachine.md) - [Landbot](https://thirdpartyindex.com/vendors/landbot.md): Customer communications platform used by our Customer team to receive assistance tickets and launch in-app notifications. \*Support tickets with customers, inclu… - [Lattice](https://thirdpartyindex.com/vendors/lattice.md): Customer support - [LawVu](https://thirdpartyindex.com/vendors/lawvu.md): Cloud-based in-app support chat platform - [Leadjourney](https://thirdpartyindex.com/vendors/leadjourney.md): Live chat and customer support - [LeadSquared](https://thirdpartyindex.com/vendors/leadsquared.md) - [Legora](https://thirdpartyindex.com/vendors/legora.md): Customer support platform and service - [Letter AI](https://thirdpartyindex.com/vendors/letter-ai.md): Customer Support Messaging and In-App Chat - [Linear](https://thirdpartyindex.com/vendors/linear.md): Customer support - [LiveSession](https://thirdpartyindex.com/vendors/livesession.md): Chat service for customer support - [Livestorm](https://thirdpartyindex.com/vendors/livestorm.md) - [Lob.com](https://thirdpartyindex.com/vendors/lob-com.md): Customer Support - [Lokalise](https://thirdpartyindex.com/vendors/lokalise.md): In-web and email client messaging - [Loomly](https://thirdpartyindex.com/vendors/loomly.md): Customer Support platform - [Lovable](https://thirdpartyindex.com/vendors/lovable.md): Customer support communications - [Lumerate](https://thirdpartyindex.com/vendors/lumerate.md): Customer support messaging and user communication. - [Luminance](https://thirdpartyindex.com/vendors/luminance.md): Support services - [Lunio](https://thirdpartyindex.com/vendors/lunio.md) - [Lusha](https://thirdpartyindex.com/vendors/lusha.md): Communication chat - [MacStadium](https://thirdpartyindex.com/vendors/macstadium.md): Integration with MacStadium support portal for customer engagement - [Magic School](https://thirdpartyindex.com/vendors/magic-school.md): Customer Support - [MailVideo](https://thirdpartyindex.com/vendors/mailvideo.md): Storage of chat data and activity related to the user - [ManageXR](https://thirdpartyindex.com/vendors/managexr.md): We use Intercom for support ticket handling. - [Manus](https://thirdpartyindex.com/vendors/manus.md): User support - [Mapsly](https://thirdpartyindex.com/vendors/mapsly.md): Chat and email communication; Chat with Mapsly - [Marker.io](https://thirdpartyindex.com/vendors/marker-io.md): Customer support - [Master Inbox](https://thirdpartyindex.com/vendors/master-inbox.md): Customer support - [Matillion](https://thirdpartyindex.com/vendors/matillion.md) - [Matter](https://thirdpartyindex.com/vendors/matter.md): Support via live chat and email - [Medallia](https://thirdpartyindex.com/vendors/medallia.md): Application Connector for Support; Used for live chat support in Premier and Signature - [MeetGeek](https://thirdpartyindex.com/vendors/meetgeek.md): Customer support and ticketing. United States, both instances - [Meltwater](https://thirdpartyindex.com/vendors/meltwater.md): User engagement and outreach - [Metaplane](https://thirdpartyindex.com/vendors/metaplane.md): Customer support - [Metoro](https://thirdpartyindex.com/vendors/metoro.md): Customer support - [Mida](https://thirdpartyindex.com/vendors/mida.md): Customer support platform - [Mindee](https://thirdpartyindex.com/vendors/mindee.md): Support - [Mindflow](https://thirdpartyindex.com/vendors/mindflow.md): Customer support and service communications - [Mindtickle](https://thirdpartyindex.com/vendors/mindtickle.md): Customer support and product tools - [Miro](https://thirdpartyindex.com/vendors/miro.md): Customer Support (Chatbot) - [Mistral](https://thirdpartyindex.com/vendors/mistral.md): Products: All Products; User support - [Mixmax](https://thirdpartyindex.com/vendors/mixmax.md): Support Services - [MongoDB](https://thirdpartyindex.com/vendors/mongodb.md): Chat Support - [Motion](https://thirdpartyindex.com/vendors/motion.md): Customer support & chat - [MoveData](https://thirdpartyindex.com/vendors/movedata.md) - [MSP360](https://thirdpartyindex.com/vendors/msp360.md): Customer support and communications - [NanoNets](https://thirdpartyindex.com/vendors/nanonets.md): Customer support services - [Nectar HR](https://thirdpartyindex.com/vendors/nectar-hr.md): Customer support ticketing and chat services - [Neeto](https://thirdpartyindex.com/vendors/neeto.md): Communication - [Netzilo](https://thirdpartyindex.com/vendors/netzilo.md): Customer Support - [Newsela](https://thirdpartyindex.com/vendors/newsela.md): Customer Service Platform - [Nifty](https://thirdpartyindex.com/vendors/nifty.md): In-app support chat and product messaging - [NikaTime](https://thirdpartyindex.com/vendors/nikatime.md): Customer Support - [Nooks](https://thirdpartyindex.com/vendors/nooks.md): In-app user onboarding and product guidance - [Novu](https://thirdpartyindex.com/vendors/novu.md) - [Nutshell](https://thirdpartyindex.com/vendors/nutshell.md): Customer support; Enables our email & chat support - [Ocean.io](https://thirdpartyindex.com/vendors/ocean-io.md): Customer support and messaging platform. - [Octopods](https://thirdpartyindex.com/vendors/octopods.md): CRM, Messaging etc - [OfficeRnD](https://thirdpartyindex.com/vendors/officernd.md): Customer support and chat - [OneNotary](https://thirdpartyindex.com/vendors/onenotary.md): Customer support, customer communications, and support request management. - [OneSignal](https://thirdpartyindex.com/vendors/onesignal.md): Customer support requests - [OpusClip](https://thirdpartyindex.com/vendors/opusclip.md) - [Orderful](https://thirdpartyindex.com/vendors/orderful.md): Customer support ticketing system - [Origami](https://thirdpartyindex.com/vendors/origami.md): Support and in-product communications - [Otter Meeting Agent](https://thirdpartyindex.com/vendors/otter-meeting-agent.md): Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool. - [Overloop](https://thirdpartyindex.com/vendors/overloop.md): Customer Support - [OverOps](https://thirdpartyindex.com/vendors/overops.md): -- Customer Support and Engagement -- Customer Support - [PandaDoc](https://thirdpartyindex.com/vendors/pandadoc.md): Customer Support Platform, including AI Capabilities and Chatbot - [Paperform](https://thirdpartyindex.com/vendors/paperform.md): Data disclosed: - User data: email, name, IP address(es), business information, account information - Analytics: Information derived from interacting with paper… - [Paragon](https://thirdpartyindex.com/vendors/forge-technology-inc-aka-paragon.md): Customer support (Customer Data) - [ParcelPanel](https://thirdpartyindex.com/vendors/parcelpanel.md): Analytics, Tracking & Cookie-Based Services - [PathFactory](https://thirdpartyindex.com/vendors/pathfactory.md): Infrastructure - [Paved](https://thirdpartyindex.com/vendors/paved.md): Customer Support - [PeakMetrics](https://thirdpartyindex.com/vendors/peakmetrics.md): Customer messaging and support platform - [People.ai](https://thirdpartyindex.com/vendors/people-ai.md): Processing operational customer data - [PeopleForce](https://thirdpartyindex.com/vendors/peopleforce.md) - [Perdoo](https://thirdpartyindex.com/vendors/perdoo.md) - [Perk](https://thirdpartyindex.com/vendors/perk.md): Click Travel; Customer support - [Phenom](https://thirdpartyindex.com/vendors/phenom.md): Customer engagement and in-product messaging; In-product guide prompts. - [PhoneBurner](https://thirdpartyindex.com/vendors/phoneburner.md) - [Pipedrive](https://thirdpartyindex.com/vendors/pipedrive.md) - [Pipefy](https://thirdpartyindex.com/vendors/pipefy.md): Customer support solution - [Pixop](https://thirdpartyindex.com/vendors/pixop.md): Support chat, and material you supply through it - [Planhat](https://thirdpartyindex.com/vendors/planhat.md): Customer support - [Postscript](https://thirdpartyindex.com/vendors/postscript.md): Customer Service - [Pressable](https://thirdpartyindex.com/vendors/pressable.md): Customer communication and support - [Prismic](https://thirdpartyindex.com/vendors/prismic.md) - [Productive](https://thirdpartyindex.com/vendors/productive.md): Cloud-based Customer Support Services - [Productlane](https://thirdpartyindex.com/vendors/productlane.md): Intercom migration: conversations and contacts read from the workspace's own Intercom account - [PromoteKit](https://thirdpartyindex.com/vendors/promotekit.md): customer chat support. - [Proposales](https://thirdpartyindex.com/vendors/proposales.md) - [PushAlert](https://thirdpartyindex.com/vendors/pushalert.md): Intercom provides chat support service, which is used for online messaging and resolving customer issues. - [Q-CTRL](https://thirdpartyindex.com/vendors/q-ctrl.md): In-app messaging and customer support - [Qase](https://thirdpartyindex.com/vendors/qase.md): Customer communications platform - [Qencode](https://thirdpartyindex.com/vendors/qencode.md): Customer messaging platform which helps enhance customer support and engagement. - [Qobra](https://thirdpartyindex.com/vendors/qobra.md): Customer support; Customer support platform - [Qualified](https://thirdpartyindex.com/vendors/qualified.md) - [Quickwork](https://thirdpartyindex.com/vendors/quickwork.md): Customer Support and Lead Interaction - [Raklet](https://thirdpartyindex.com/vendors/raklet.md): Support chat and helpdesk services - [Range](https://thirdpartyindex.com/vendors/range.md): Customer success & support - [Reality Defender](https://thirdpartyindex.com/vendors/reality-defender.md) - [Reclaim.ai](https://thirdpartyindex.com/vendors/reclaim-ai.md): Customer support/engagement - [Recruit CRM](https://thirdpartyindex.com/vendors/recruit-crm.md): Conversation & Chat Functionality. - [Referral Factory](https://thirdpartyindex.com/vendors/referral-factory.md): Customer Service - [Referral Rock](https://thirdpartyindex.com/vendors/referral-rock.md) - [Relay Commerce](https://thirdpartyindex.com/vendors/relay-commerce.md) - [Restream](https://thirdpartyindex.com/vendors/restream.md): Cloud-based Customer Support Services - [Revealbot](https://thirdpartyindex.com/vendors/revealbot.md): Customer communication platform providing live chat, in-app messaging, and support ticketing. Used to communicate with users and provide support; processes cont… - [Rewardful](https://thirdpartyindex.com/vendors/rewardful.md): Customer support; Human customer communication platform for messaging, support and engagement. - [Riipen](https://thirdpartyindex.com/vendors/riipen.md): Customer support (USA) - [Ringostat](https://thirdpartyindex.com/vendors/ringostat.md): Intercom Messenger - [Ringotel](https://thirdpartyindex.com/vendors/ringotel.md): Customer service platform that supports customer interactions, like email, live chat - [Riot](https://thirdpartyindex.com/vendors/riot.md): Customer support; Customer support tool - [Roadie](https://thirdpartyindex.com/vendors/roadie.md): Messenger for business platforms that allows customers to communicate through their app - [Robin](https://thirdpartyindex.com/vendors/robin.md): Live chat support - [Rootly](https://thirdpartyindex.com/vendors/rootly.md): Live chat and customer support - [RouterJet](https://thirdpartyindex.com/vendors/routerjet.md): In-app support chat - [Sales Kong](https://thirdpartyindex.com/vendors/sales-kong.md): Customer support - [Salesfinity](https://thirdpartyindex.com/vendors/salesfinity.md): Customer Service - [Salesmsg](https://thirdpartyindex.com/vendors/salesmsg.md) - [SalesScreen](https://thirdpartyindex.com/vendors/salesscreen.md) - [Salto](https://thirdpartyindex.com/vendors/salto.md) - [SatisMeter](https://thirdpartyindex.com/vendors/satismeter.md) - [Savio](https://thirdpartyindex.com/vendors/savio.md): Support - [Scrapeless](https://thirdpartyindex.com/vendors/scrapeless.md) - [Scratchpad](https://thirdpartyindex.com/vendors/scratchpad.md): Customer support - [Screendesk](https://thirdpartyindex.com/vendors/screendesk.md): Intercom is our customer support ticketing system. It allows us to help track, prioritize, and solve customer support interactions. - [ScreenSteps](https://thirdpartyindex.com/vendors/screensteps.md): Customer support; Support ticketing and customer service - [Secureframe](https://thirdpartyindex.com/vendors/secureframe.md): Email Communications and Product Notifications - [Semrush](https://thirdpartyindex.com/vendors/semrush.md) - [SendSafely](https://thirdpartyindex.com/vendors/sendsafely.md): Customer Support Chatbot - [Sentry](https://thirdpartyindex.com/vendors/sentry.md): Customer support and messaging services - [SerpApi](https://thirdpartyindex.com/vendors/serpapi.md): customer support and messaging - [SFTP To Go](https://thirdpartyindex.com/vendors/sftp-to-go.md): Support email and chat - [Sibme](https://thirdpartyindex.com/vendors/sibme.md): Customer Service and Technical Support - [Sigma](https://thirdpartyindex.com/vendors/sigma.md): Support Chat in Sigma Product - [Sign In Solutions](https://thirdpartyindex.com/vendors/sign-in-solutions.md): Support chat and ticketing - [Silktide](https://thirdpartyindex.com/vendors/silktide.md): Customer communication and support - [Simplecast](https://thirdpartyindex.com/vendors/simplecast.md): Real Time Support and Email Support - [Simplesat](https://thirdpartyindex.com/vendors/simplesat.md): Online email and chat provider - [Sine](https://thirdpartyindex.com/vendors/sine.md): Customer communications - [Sitecore](https://thirdpartyindex.com/vendors/sitecore.md): Processing of Scrunchie conversation transcripts and user contact data when a conversation is escalated - [Skedda](https://thirdpartyindex.com/vendors/skedda.md): Customer support; Provides customer support and customer-messaging services for venue system users via in-app, email, and social media channels. - [Skio](https://thirdpartyindex.com/vendors/skio.md): Customer service and support - [SkyPrep](https://thirdpartyindex.com/vendors/skyprep.md) - [SmartTask](https://thirdpartyindex.com/vendors/smarttask.md): Customer support, in-app messaging, and live chat - [SMTP2GO](https://thirdpartyindex.com/vendors/smtp2go.md): Customer Support - [Snitcher](https://thirdpartyindex.com/vendors/snitcher.md) - [SocialWeaver](https://thirdpartyindex.com/vendors/socialweaver.md): Customer support and communication platform; handles customer interaction data. - [SolarWinds](https://thirdpartyindex.com/vendors/solarwinds.md): Customer Support - [Somplo](https://thirdpartyindex.com/vendors/somplo.md): conducting communication with data subjects. - [Spark Hire](https://thirdpartyindex.com/vendors/spark-hire.md) - [SPEEXX](https://thirdpartyindex.com/vendors/speexx.md): Live Communication Tool - [Spellbook](https://thirdpartyindex.com/vendors/spellbook.md): Customer Support; Used to provide customer support and chat. - [Spendesk](https://thirdpartyindex.com/vendors/spendesk.md) - [Split.io](https://thirdpartyindex.com/vendors/split-io.md): -- Customer Support and Engagement -- Customer Support - [Spond](https://thirdpartyindex.com/vendors/spond.md) - [Sprout Social](https://thirdpartyindex.com/vendors/sprout-social.md) - [StandupBot](https://thirdpartyindex.com/vendors/standupbot.md): Customer support and communication software - [StatusCake](https://thirdpartyindex.com/vendors/statuscake.md): Customer support - [Stilla](https://thirdpartyindex.com/vendors/stilla.md): Customer Support Platform; Customer support - [StoryChief](https://thirdpartyindex.com/vendors/storychief.md): Customer service platform that supports customer interactions e.g. via chat or email - [Storydoc](https://thirdpartyindex.com/vendors/storydoc.md): Customer support and communications - [Storylane](https://thirdpartyindex.com/vendors/storylane.md): Customer Service - [Stripo](https://thirdpartyindex.com/vendors/stripo.md): Customer support; Intercom provides a comprehensive suite of customer engagement services, including real-time messaging, email marketing, customer support, pro… - [Submittable](https://thirdpartyindex.com/vendors/submittable.md): Marketing and communication with users - [Supademo](https://thirdpartyindex.com/vendors/supademo.md): Customer support, email marketing, and data storage - [Superblocks](https://thirdpartyindex.com/vendors/superblocks.md): Customer Support Chat - [Superchat](https://thirdpartyindex.com/vendors/superchat.md): Intercom is an AI-powered customer service platform that combines live chat, automated chatbots, a help desk ticketing system, and a shared team inbox. It lets … - [Supered](https://thirdpartyindex.com/vendors/supered.md): Customer service communication, knowledge base - [Superside](https://thirdpartyindex.com/vendors/superside.md) - [SurrealDB](https://thirdpartyindex.com/vendors/surrealdb.md): Ticketing, Customer Support - [Survicate](https://thirdpartyindex.com/vendors/survicate.md): Managing customer interactions, support case management, communication for problem-solving with the tool - [Swantide](https://thirdpartyindex.com/vendors/swantide.md): Customer Messaging and Support Services - [Sybill.ai](https://thirdpartyindex.com/vendors/sybill-ai.md) - [Synthesia](https://thirdpartyindex.com/vendors/synthesia-io.md): Support ticketing system and widget - [Tability](https://thirdpartyindex.com/vendors/tability.md): Customer support - [Tactiq](https://thirdpartyindex.com/vendors/tactiq.md): Customer support; We use Intercom for customer support. - [TapResearch](https://thirdpartyindex.com/vendors/tapresearch.md): Intercom handles inbound messages from all types of users. Some PII from the platform is directly populated when possible and other info can be provided by the … - [Tellent Recruitee](https://thirdpartyindex.com/vendors/tellent-recruitee.md): Customer Support Tool - [Telnyx](https://thirdpartyindex.com/vendors/telnyx.md): Management of customer communications and support via live chat and automated messaging; personal data processed could include names, email addresses, usage dat… - [TensorX](https://thirdpartyindex.com/vendors/tensorx.md): Customer support chat and messaging - [Termly](https://thirdpartyindex.com/vendors/termly.md): Provide Customer Service - [TestingBot](https://thirdpartyindex.com/vendors/testingbot.md): Customer support; Name, email address and the content of support conversations. - [TextExpander](https://thirdpartyindex.com/vendors/textexpander.md): In-app messenger and customer support chat - [Textline](https://thirdpartyindex.com/vendors/textline.md): Customer Service - [The Predictive Index](https://thirdpartyindex.com/vendors/the-predictive-index.md): Customer Communication Platform - [ThoughtSpot](https://thirdpartyindex.com/vendors/thoughtspot.md) - [Tibber](https://thirdpartyindex.com/vendors/tibber.md) - [Ticket Tailor](https://thirdpartyindex.com/vendors/ticket-tailor.md) - [TimelinesAI](https://thirdpartyindex.com/vendors/timelinesai.md): Customer support messaging - [Tines](https://thirdpartyindex.com/vendors/tines.md): User database management, chatbot support - [TitanX](https://thirdpartyindex.com/vendors/titanx.md): Customer messaging platform for communication, support, and engagement. - [tl;dv](https://thirdpartyindex.com/vendors/tl-dv.md): Customer support - [Toggl](https://thirdpartyindex.com/vendors/toggl.md): Cloud-based customer support services - [Tomorro](https://thirdpartyindex.com/vendors/tomorro.md) - [Torq Technologies](https://thirdpartyindex.com/vendors/torq-technologies.md): Customer service & communications; Customer service and communications - [Totango](https://thirdpartyindex.com/vendors/totango.md): In-app services including product promotional banners, product walk-throughs, and support chat - [TrackingTime](https://thirdpartyindex.com/vendors/trackingtime.md): Customer Support, United States - [Tractian](https://thirdpartyindex.com/vendors/tractian.md): Customer support; Support management - [Tray.ai](https://thirdpartyindex.com/vendors/tray-ai.md): Customer support - Only used if customers submit data via Intercom live chat - [Trillian](https://thirdpartyindex.com/vendors/trillian.md): Customer Engagement Services - [Triple Whale](https://thirdpartyindex.com/vendors/triple-whale.md): In-platform customer support - [Trovata](https://thirdpartyindex.com/vendors/trovata.md): Cloud-based Customer Support Services - [Tuvis](https://thirdpartyindex.com/vendors/tuvis.md): Solution for Customer Support - [Twingate](https://thirdpartyindex.com/vendors/twingate.md): Customer communications system - [Uhubs](https://thirdpartyindex.com/vendors/uhubs.md) - [UltraDNS](https://thirdpartyindex.com/vendors/ultradns.md): Manage support tickets, chatbot in-app messages - [Umbraco](https://thirdpartyindex.com/vendors/umbraco.md): Ticket/mail customer support tool - [Unbabel](https://thirdpartyindex.com/vendors/unbabel.md): Editor’s contact manager - [Unipile](https://thirdpartyindex.com/vendors/unipile.md): Customer support platform (V2) - [Uniqode](https://thirdpartyindex.com/vendors/uniqode.md): Clickable lCustomer communication and Relationship Management (CRM)inks, media, forms - [Upstage](https://thirdpartyindex.com/vendors/upstage.md) - [Upstash](https://thirdpartyindex.com/vendors/upstash.md) - [usecure](https://thirdpartyindex.com/vendors/usecure.md): Customer support - [Userback](https://thirdpartyindex.com/vendors/userback.md): Customer support; Customer support ticketing, help centre, and email marketing automation. - [Userflow](https://thirdpartyindex.com/vendors/userflow.md) - [UXCam](https://thirdpartyindex.com/vendors/uxcam.md): Customer Support - [Valuecase](https://thirdpartyindex.com/vendors/valuecase.md): Customer support - [Vamp](https://thirdpartyindex.com/vendors/vamp.md): Customer support - [Vanta](https://thirdpartyindex.com/vendors/vanta.md): Customer Support Tool; Support and account management - [Vendr](https://thirdpartyindex.com/vendors/vendr.md): Customer Support - [Verkada](https://thirdpartyindex.com/vendors/verkada.md): In-application customer support chat - [Veryfi](https://thirdpartyindex.com/vendors/veryfi.md): Communication with existing and potential customers - [Vev](https://thirdpartyindex.com/vendors/vev.md): In-app chat for support and product notifications. - [Viktor](https://thirdpartyindex.com/vendors/viktor.md): Customer support tools (if used) - [Visible](https://thirdpartyindex.com/vendors/visible.md): In-product messaging, support conversations, and email deliverability - [VisibleThread](https://thirdpartyindex.com/vendors/visiblethread.md) - [Vitally](https://thirdpartyindex.com/vendors/vitally.md): Customer Support - [Vxt](https://thirdpartyindex.com/vendors/vxt.md): Customer service - [Walnut](https://thirdpartyindex.com/vendors/walnut.md): In-app support chat - [WATI](https://thirdpartyindex.com/vendors/wati.md): No Category - [Waybook](https://thirdpartyindex.com/vendors/waybook.md): Customer support messaging and help centre - [Weld](https://thirdpartyindex.com/vendors/weld.md): Customer support chat - [WeTravel](https://thirdpartyindex.com/vendors/wetravel.md): Customer support platform. - [Whalesync](https://thirdpartyindex.com/vendors/whalesync.md): Customer support - [Whatagraph](https://thirdpartyindex.com/vendors/whatagraph.md): Customer support and in-app messaging platform. - [Woopra](https://thirdpartyindex.com/vendors/woopra.md): Conversational marketing platform that utilizes bots to match individual marketing needs - [Workato](https://thirdpartyindex.com/vendors/workato.md): Online chat. - [Workboard](https://thirdpartyindex.com/vendors/workboard.md): Support - Cloud-based customer support tracking and ticketing services - [Workleap](https://thirdpartyindex.com/vendors/workleap.md): All Products; Product discovery and re-engagement tool - [WorkRamp](https://thirdpartyindex.com/vendors/workramp.md) - [WorkSpan](https://thirdpartyindex.com/vendors/workspan.md): Cloud-based Analytics Services - [Wrangle](https://thirdpartyindex.com/vendors/wrangle.md) - [XFA](https://thirdpartyindex.com/vendors/xfa.md) - [Yoodli](https://thirdpartyindex.com/vendors/yoodli.md): Customer support; Support ticketing and product knowledge base - [YouScan](https://thirdpartyindex.com/vendors/youscan.md): Customer Support Chat - [Yousign](https://thirdpartyindex.com/vendors/yousign.md): Business messaging services - [YuLife](https://thirdpartyindex.com/vendors/yulife.md): Customer support - [ZeeMee](https://thirdpartyindex.com/vendors/zeemee.md) - [Zeplin](https://thirdpartyindex.com/vendors/zeplin.md): Zeplin uses Intercom to facilitate communications with, maintain information about, and collect publicly available information about our customers and users. - [Zip](https://thirdpartyindex.com/vendors/zip.md): Zip utilizes Intercom as its support ticketing system. Data provided by customers may be processed by Intercom. - [zkipster](https://thirdpartyindex.com/vendors/zkipster.md) - [Zonka Feedback](https://thirdpartyindex.com/vendors/zonka-feedback.md): Support Services ## Service status Incidents it reported on its own status page. - Last 90 days: 10 reported incidents (4 major or critical, 6 minor, 0 with no impact stated) - Typical time to resolve: 26 min - Status page last read: 2026-11-11 - 2026-11-06: Elevated errors and latencies in the European hosting region. (major) - 2026-10-30: Slow Fin Procedures (minor) - 2026-10-14: Customer contact details showing up as "Redacted" in the Intercom Inbox (minor) - 2026-10-05: Delays in processin Bulk Actions in the Inbox (minor) - 2026-09-16: Issues with Fin for Salesforce (minor) - 2026-09-09: Messenger Help Articles not displaying (minor) - 2026-09-04: Fin intermittent failures responding to first conversation messages (minor) - 2026-09-03: Fin failures in Australia region (critical) ## Incidents reported by Intercom's subprocessors Incidents reported in the last 30 days on their own status pages by 10 vendors Intercom lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated) - 2026-11-11: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Scribe v3 Live outage (major) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Issue resolved (minor) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Intercom lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Intercom lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor) - 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor) - 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Notification Logs Unavailable in Console (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Delayed Email Validation History (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor) - 2026-11-04: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Intermittent Sign in issue (no impact stated) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-03: [Ably](https://thirdpartyindex.com/vendors/ably#status), which Intercom lists as a subprocessor, reported eu-west-1 NLB issues (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Media Streams Audio Delays (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor) - 2026-11-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Intercom lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [Ably](https://thirdpartyindex.com/vendors/ably#status), which Intercom lists as a subprocessor, reported Transient load-balancer issue in us-west-1 (no impact stated) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-30: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported ElevenCreative - Image & Video - Degraded performance (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Intercom lists as a subprocessor, reported INC20000319 (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Link Shortening Redirect Errors on Branded Domains (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor) - 2026-10-28: [Mailgun](https://thirdpartyindex.com/vendors/mailgun#status), which Intercom lists as a subprocessor, reported Route delays in EU Region (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Twilio Console Errors (no impact stated) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor) - 2026-10-26: [PlanetScale](https://thirdpartyindex.com/vendors/planetscale#status), which Intercom lists as a subprocessor, reported Problems with Vitess connectivity and credential changes (major) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor) - 2026-10-25: [Ably](https://thirdpartyindex.com/vendors/ably#status), which Intercom lists as a subprocessor, reported Elevated connection errors in us-east-1 (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor) - 2026-10-23: [Cartesia](https://thirdpartyindex.com/vendors/cartesia#status), which Intercom lists as a subprocessor, reported Elevated latency for instant voice cloning (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor) - 2026-10-23: [Bird](https://thirdpartyindex.com/vendors/bird#status), which Intercom lists as a subprocessor, reported Whatsapp sending is degraded (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported RCS Inbound Events Delayed (minor) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [Cartesia](https://thirdpartyindex.com/vendors/cartesia#status), which Intercom lists as a subprocessor, reported Managed Agents with OpenAI LLMs may see degraded performance (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Billing Delays (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Intercom lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Intercom lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported EU Agents disruption in SIP calls (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Marketing website (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Inbound Twilio calls experiencing intermittent connection failures (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Claude MCP connection not working (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Request failures with the V3 model (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported \[Isolated environments\] Issue with voices on EU and India Residency environments (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Increased Rate of LLM Failure Errors on Agent Platform Calls (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Instant Voice Clone creation failures (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Agent SIP Conversation Disruption (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported EU Residency - Conversation history not showing for recent calls (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Some TTS requests seeing increased latency (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Increased Dubbing Latency and Failure Rate (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Elevated error rate for Eleven Multilingual v2 model (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Website Slowness and API Request Latency (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Website authentication rejecting all frontend requests (critical) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Payment Issues (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported ElevenReader Elevated Error Rates (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Some support request forms may be unavailable (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Increased error rate for Forced Alignment (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Transfer to Human not working correctly (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Elevated error rates for TTS v3, Dubbing, STT (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Elevated error rates querying voices (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Increased API error rate (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Intercom lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor) - 2026-10-20: [PlanetScale](https://thirdpartyindex.com/vendors/planetscale#status), which Intercom lists as a subprocessor, reported Gap in dashboard metrics for AWS us-east-1 (no impact stated) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor) - 2026-10-20: [Ably](https://thirdpartyindex.com/vendors/ably#status), which Intercom lists as a subprocessor, reported issue with rewind=1 and persist-last in some situations (no impact stated) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Intercom lists as a subprocessor, reported INC20000294 (critical) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported File Download errors (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Intercom lists as a subprocessor, reported INC20000290 (minor) - 2026-10-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor) - 2026-10-16: [Ably](https://thirdpartyindex.com/vendors/ably#status), which Intercom lists as a subprocessor, reported MongoDB ingress rule issues (no impact stated) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Intercom lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [Cartesia](https://thirdpartyindex.com/vendors/cartesia#status), which Intercom lists as a subprocessor, reported Playground unavailable (critical) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Email suppression issues (no impact stated) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan (minor) - 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Intercom lists as a subprocessor, reported INC20000277 (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa (minor) - 2026-10-13: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Multiple US endpoints experiencing timeouts and latency (major) - 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Intercom lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor) - 2026-10-13: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Intercom lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Etisalat and Du United Arab Emirates (minor) - 2026-10-13: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which Intercom lists as a subprocessor, reported Instant Voice Clone creation failures (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/intercom ## Security contact From its security.txt (https://www.intercom.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/1847)): - Contact: https://bugcrowd.com/intercom - Contact: mailto:security@intercom.com - Disclosure policy: https://www.bugcrowd.com/resource/standard-disclosure-terms/ - Security jobs: https://intercom.com/careers - Languages: en - No expiry date --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api