# IXOPAY

IXOPAY (ixopay.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/ixopay
- Documents last verified: 2026-09-30
- Transparency rating: 84/100 (how much it publishes, not how secure it is)
- Cite as: IXOPAY, Third Party Index, https://thirdpartyindex.com/vendors/ixopay (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.ixopay.com/legal/security-trust | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://www.ixopay.com/legal/subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://www.ixopay.com/legal/dpa | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.ixopay.com/legal/privacy-notice | 2026-09-30 | 2026-09-30 |
| Terms | https://www.ixopay.com/legal/terms-of-use | 2026-09-30 | 2026-09-30 |
| Status page | https://status.ixopay.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (15)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services EMEA SARL](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Provision of cloud infrastructure, hosting, and data storage services | Frankfurt, Germany | 2026-09-30 |
| [Cloudflare, Inc.](https://thirdpartyindex.com/vendors/cloudflare.md) | Static and dynamic content delivery and caching, DNS and built-in unmetered DDoS protection, limited to provision of bi-directional connectivity for publicly available IXOPAY services in conjunction with DDoS mitigation for IXOPAY infrastructure | United States. Cloudflare operates via their Global Anycast Network as set forth here: https://www.cloudflare.com/network/ | 2026-09-30 |
| Congrify Payment Intelligence GmbH | Primary operation of AI Payments Intelligence; centralized risk and performance monitoring for providing transactional and performance reporting insights and anomaly detection for Payment Orchestration Platform, as well as Universal and Network Tokenization Products; related support and software development services | Germany | 2026-09-30 |
| Cybersource Corporation (a Visa solution) | Provision of network tokenization services to update or replace credit card information using issuer token systems | United States | 2026-09-30 |
| Datadog France SAS | Platform telemetry and observability services for customer-facing dashboards | France | 2026-09-30 |
| Mastercard Inc. | Authentication and fraud detection via 3-D Secure protocol | United States | 2026-09-30 |
| Mastercard Europe SA | Authentication and fraud detection via 3-D Secure protocol | Belgium | 2026-09-30 |
| [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) | Secure hosting services (Microsoft Azure) used for infrastructure and data processing including storage | United States / EEA | 2026-09-30 |
| Netcetera AG | (i) E-commerce checkout technology (ii) Authentication and fraud detection via 3-D Secure protocol | Switzerland | 2026-09-30 |
| [Okta, Inc. (Auth0)](https://thirdpartyindex.com/vendors/okta.md) | Identity and access management and related services, including authentication, login, logout, and monitoring functions to enable secure login and user access management | United States | 2026-09-30 |
| [Salesforce, Inc. (Salesforce Service Cloud)](https://thirdpartyindex.com/vendors/salesforce.md) | Customer support case management services | United States | 2026-09-30 |
| [Snowflake Inc.](https://thirdpartyindex.com/vendors/snowflake.md) | Data warehousing services, including the storage of transaction data and technical metadata received from Payment Service Providers | United States | 2026-09-30 |
| Synechron, Inc. | Provision of software development, technical support, and managed operational services | United States | 2026-09-30 |
| [Twilio, Inc. (SendGrid)](https://thirdpartyindex.com/vendors/twilio.md) | Provision of Transactional Email services, including automated system notifications, alerts, and authentication-related communications | United States | 2026-09-30 |
| Visa Inc. | Payment Account Reference Inquiry | United States | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19804)). CSV: https://thirdpartyindex.com/vendors/ixopay/subprocessors.csv

### Its own affiliates (1)

- IXOPAY, Inc. (Austria; United States)

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 54 days: 4 reported incidents (2 major or critical, 0 minor, 2 with no impact stated)
- Typical time to resolve: 24 h 6 min
- 2026-09-24: Script Monitor "Get Started" Page Not Loading (no impact stated)
- 2026-09-16: Support portal and ticketing intermittently unavailable — third-party service disruption (major)
- 2026-09-15: Brief Service Interruption (no impact stated)
- 2026-08-06: TokenEx APIv2 Issues (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api