# JupiterOne

JupiterOne (jupiterone.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/jupiterone
- Documents last verified: 2026-09-29
- Transparency rating: 64/100 (how much it publishes, not how secure it is)
- Cite as: JupiterOne, Third Party Index, https://thirdpartyindex.com/vendors/jupiterone (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.jupiterone.com/subprocessors | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.jupiterone.com/privacy-policy | 2026-09-29 | 2026-09-29 |
| Terms | https://www.jupiterone.com/terms-of-use | 2026-09-29 | 2026-09-29 |
| Status page | https://status.us.jupiterone.io/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (7)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | JupiterOne application and data hosting | USA | 2026-09-29 |
| Merge - OPTIONAL | OPTIONAL tool for HRIS integration | USA | 2026-09-29 |
| [New Relic](https://thirdpartyindex.com/vendors/new-relic.md) | Real-time observability tool that tracks and provides information about your web app performance, enabling engineers to monitor, debug and improve their entire software stack. | USA | 2026-09-29 |
| [Open AI](https://thirdpartyindex.com/vendors/openai.md) | Supports AskJ1 capability | Open AI's servers that are hosted on Azure in multiple US regions | 2026-09-29 |
| [Pendo](https://thirdpartyindex.com/vendors/pendo.md) | Analytics tool to understand page specific events | USA | 2026-09-29 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | CRM for sales and marketing | USA | 2026-09-29 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Debugging and application error tracking, monitoring, and reporting | USA | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/17715)). CSV: https://thirdpartyindex.com/vendors/jupiterone/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 4 reported incidents (0 major or critical, 3 minor, 1 with no impact stated)
- Typical time to resolve: 2 h 45 min
- 2026-09-17: Elevated J1QL execution times (minor)
- 2026-09-11: Elevated J1QL query execution times (minor)
- 2026-07-13: Slow performance and login delays (minor)
- 2026-07-10: Integrations App — Elevated Errors (no impact stated)
- 2025-12-18: Integration Jobs Failing - Root Cause Identified (major)
- 2025-10-20: Intermittent AWS Integration performance degradation (major)
- 2025-10-14: Rules evaluation service is currently down. (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api