# JustCall

JustCall (justcall.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/justcall
- Documents last verified: 2026-09-30
- Transparency rating: 27/100 (how much it publishes, not how secure it is)
- Cite as: JustCall, Third Party Index, https://thirdpartyindex.com/vendors/justcall (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.justcall.io/ | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://justcall.io/privacy-policy/ | 2026-09-30 | 2026-09-30 |
| Terms | https://justcall.io/terms-and-conditions/ | 2026-09-30 | 2026-09-30 |
| Status page | https://status.justcall.io/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Compliance

As its trust center lists them.

- Audited: SOC 2, ISO/IEC 27001, PCI DSS, CSA STAR ([evidence](https://thirdpartyindex.com/evidence/23279))
- Claimed: HIPAA ([evidence](https://thirdpartyindex.com/evidence/23279))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 3 reported incidents (0 major or critical, 3 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 36 min
- 2026-09-01: Partial Degradation of Calling, SalesDialer, and Inbound Call Services (minor)
- 2026-08-18: Slowness reported across platform (minor)
- 2026-07-10: JustCall is experiencing slowness (minor)
- 2026-06-11: JustCall is experiencing higher latency than usual. (minor)
- 2026-03-09: A subset of users unable to make and receive calls (major)
- 2025-12-01: JustCall Webapp is Loading slow (minor)
- 2025-11-01: Connection Errors for Some Customers Due to SSL Certificate Issue (minor)
- 2025-10-20: Degraded performance affecting Calls and SMS (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api